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GreenMotion at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: I got a car a lot chipper than I ordered, (same size, but a lot chipper). The ritern of the car in the night was long walk from the terminal or with extra pay (from the beginning I ordered the car with riterning at night )
Cons: We wait for GreenMotion agent 30-40 min in airport hall. Nobody call us. I must contact agent by whatsup, he arrive without excuse.
Cons: I'll make my complaint about car condicions with you and with Spanish Consumer Agency. The problems were: window didn't work properly, radio switching on without touching it. We called informing and you said, ok, no problem.... Was really dificult to drive at 35°C without a window working properly. I didn't paid for that kind of service. And more, the person in the office when we asked for a discount or complaint form, answered he can't do it and that you don't have any kind of complaint form..
Cons: Their fleet of 100,000+ km citroen c-elysee's were all ropey, in a state of disrepair and borderline dangerous. They have not yet refunded our deposit, more than another 24 hour delay and I will be on to the ECRCS.
Pros: no much
Cons: see previous remarks
Pros: They were nice people.
Cons: It wasn't their fault per se, but we had to wait an hour before getting picked up at the airport. Then, because the road was shut down for a few hours, it took a while to get the car. Lastly, the car we got had a delay in the transmission when accelerating and it took some time to get used to. Other than that, GreenMotion was great.
Pros: There is nothing to like about this company, very poor service, not professional at all. I wouldn’t get another car of them ever.
Cons: They give me a very old car which was on 110,000 km on the clock in very very poor condition. Scratches all over it it took me two hours to get the car. My wife forgot a hat which was for a present in the car which transport us from the airport to the office. We called them 10 minutes after we left the office and asked them about the hut and they said that they already rent that vehicle to somebody else, and they blame me. That is my fault that I forgot the hot over there and they could not do
Pros: i didnt like
Cons: Dear Sir/madam, My name is Taher Raad. I rented a car (Kia Picanto) from "Green Motion car and van rental" from Sofia Airport, Bulgaria between 21.04 and 27.04. As I returned the car on the 27th the employee who received it has double-checked that everything is alright and that no damages were caused to the car. As he completed this check we were released. However, an hour later, I received some pictures from one of the employees claiming that there are "scars of smoke" on one of the chairs, a
Pros: The brokerage is pretty average. I'm not used to having this kind of service, it wasn't practical at all
Pros: Everything was very good organized and maintained.Perfect customer service
Cons: Service was great i was a bit worried anout all the little minor marks on the car and we go through all of them so it was time consuming and stresful ,but when i was dropping the car everything was smooth and legit.I will Defo use the company again.
Pros: Nice guys, friendly and helpful. After returning the vehicle the employee give us a lift to the closest metro station...nice approach and very friendly. Will definitely rent from them and recommend warmly to all persons travelling to Sofia by plane!
Cons: Nothing..all is good!
Cons: There was no service and I want my money back
Pros: Staff were very good and helpful. Rates were very competitive.
Cons: Mini van (Opel Zafira) was in poor condition; many scratches and dents, upholstery stained, one seatbelt defective, touch screen display not working and flashing intermittently - very distracting and dangerous. Request for discount given the defects was declined. No alternate vehicle available. Off site office and pickup not really a problem.
Cons: The car has smoking and alchohol smell
Pros: Employees provide excellent service
Cons: I was charged unfairly about a tiny scratch
Cons: Car broke down. Had to drive it back
Cons: We booked Ford Kuga and according to advertisement the car has capability for 4 suitcases We got Opel Crusland that has a capability hardly for 3 suitcases They said this is the same type of car, I doubt and sure no one would be happy to Crusland instead of Kuga but certainly will be happy in opposite (getting Kuga instead of Crusland) More then this we booked option of meet and greet , however no one met us at terminal . We had to find how to call. and no one knew about this company
Pros: Very friendly staff, really helpful with the process and a good welcome to Bulgaria!
Cons: At the timr of pick up green motion tried to sell us an insurance policy beyond the insurance we had through discover. At the time of drop off they charged us the outrageous price of about 200 euro for a scratch they claimed we had caused.
Cons: Pick up and drop off of the car
Cons: No answering phone till 8:30 am
Cons: Even though we had booked and paid for car rental with full insurance, GREEN MOTION suggested that we "really be fully insured" do the extra insurance we did and paid for there. They explained to us that if anything happens in the car they will get the whole guarantee (700 €) and we will have to get our money back from the DISCOVER CAR that we closed the contract if we succeed.
Pros: The car was older and had around 200k kilometers and was damaged. The navigation screen was broke and didn’t work. Very disappointed in condition of the car and was smaller than the class of car I requested
Cons: The only option for the 600€ deposit was to have credit card. This was the only reason that dissapoint us
Pros: Very professional and swift service. Highly recommend!
Pros: The GreenMotion's team is lovely. Very friendly and efficient. They offer a really personalised experience. They have an excellent service. They went above and beyond to make my trip more enjoyable.
Pros: Fast, professional and kind
Cons: This time the car was in slightly worse condition with some marks and dents on it, but it was the last available car during high season, so I am ok with it (I was also surprised to pay four times more for it that I payed last time, once again, because of high season)
Pros: They want to charge again for overall insurance and charge me for cleaning the car
Pros: Car is very clean. Price is a very good value. Communication is excellent. I cannot comment about time spent dropping off the car because I still have it. I extended my rental with a new longer contract.
Cons: Quite a surprise that snow tires cost extra in winter (but apparently some people want to cut costs by NOT having snow tires in winter if they plan to stay in the city.)
Pros: Friendly personnel.
Cons: The hidden cost for washing the car before return.
Pros: Nothing! Worst service ever!
Cons: Not a single thing! Worst service ever!
Cons: They did not give me any options to pay for the car except for credit card. I do not use credit products so get out of here!
Pros: Proffecional service and preaparation of all documents. Explanation of all features clearly.
Pros: Efficient and courteous staff.
Cons: Very high deposit. Took a while to inspect the car when I dropped it off.
Pros: all good
Cons: all good
Pros: efficient, friendly, courteous