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Autounion at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: I had to drop off the car after hours. So I had to drop the car key into a drop box, but the key did not fit into the narrow slot of the drop box so it was stressful. I wasn't sure what to do. I finally had to jam the key half way into the slot. I hope the key was not damaged.
Pros: Quick Transfer from Terminal
Cons: All was great so far!
Pros: Very friendly and honest, didn't try to charge us for false damage, etc on return. Quick to do paperwork.
Cons: The fact you have to call for pickup, not very clear.
Pros: Staff very nice and helpful especially Mario. Used them twice and will use them again.
Cons: Would definitely recommend them.
Cons: Display doesn't work. Kind of complicated drop. Car could be cleaner
Pros: Desk was as soon as you walk out of the departures into the hall. We were given a brand new corsa which ran like clockwork
Cons: There’s no signs in rental car -4 area to say which company is where. You have to walk the entire level looking for company signs on the walls
Pros: Easy and efficient
Cons: Would have referred in-person hand back
Pros: Overall fast service with no issues.
Cons: Wasn't easy finding the car in the lot.
Pros: Really clean brand new car, extremely economical El really happy with my choice
Pros: The representative was helpful once he appeared at the desk. The instructions regarding picking/dropping were clear to realize. The car was clean.
Cons: 1. In spite of declared desk working hours (08:30-21:00) the representative didn't appear on the desk (picking up at 09:00and dropping out at 20:45) in comparison to his colleagues from other rental companies. I needed to call him at 09:15 and invite him to the desk that looks not serious. 2. The car was found fuel tank filled PARTIALLY, despite of rental agreement policy FULL/FULL. 3. During driving found a problem with front-wheel bearings that demands HIGHER fuel demand.
Pros: very efficient staff and excellent car
Pros: Very nice people and very helpful
Cons: I liked everything .service perfect car in perfect condition I was very happy dealing with Autounion.
Pros: I received smaller car than booked. But the rest was ok.
Pros: Overall was OK
Cons: Did not mention at first place about additional fees for travel to another country. It says travel to another country is included. It feels I was tricked to change me more money on the top
Pros: Everyone was very helpful and excellent service. Easy and reliable. Highly recommended. Will definitely use it again.
Cons: Everything was perfect.
Pros: Smooth and easy experience.
Cons: No complains.
Cons: The service on arrival
Pros: Good explanation and kind.
Cons: Nothing bad to mention.
Pros: Brand new cars at great prices.
Pros: Good guys polite and efficient, can't ask for more
Pros: The service was terrible
Cons: The service was horrible
Cons: I have booked Honda Fit/Jazz and instead received Mahindra, which was a horrible car to drive and did not provide the same luggage storage options, safety, convince and engine power.
Cons: It was mentioned that the car rental desk is in terminal 1, however, in reality it was in terminal 2.
Pros: I made my order very late at night and they called my cell phone to let me know that the order went through that was very good