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Alamo at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: representative saw i bought full coverage through DiscoverCars so he explained for me i am covered instead of trying to convince me to buy full coverage from them (like others tend to do). They upgraded my car for free and were very helpful, both online and at the desk.
Pros: Staff we’re friendly and helpful, less for the staff in the parking lot, he wasn’t wearing the company jumper and was hard to find.
Pros: Great service, great car, always the best experience with them
Pros: The counter is easy to find. The staff is efficient and courteous.
Cons: The car had more than 100,000 kilometers, many scratches and dents, broken plastics. I did not expect such a vehicle from a large international rental company.
Cons: Watited long as car was not available
Pros: Dropping off the car was fine, no problems there.
Cons: Abysmal customer service picking up the car having to wait 40 minutes to find the agent who was taking a break. Their attitude when asking to verfy the damages with me personally when asked they commented "certainly not" and when finding damages they told me to just email this to them with photos. One last comment being "I hope you don't crash" in a sarcastic tone was their parting gift which if my employee said to a client would be cause for Gross misconduct.
Pros: Quality of the car
Cons: Check in
Pros: Friendly and efficient staff
Pros: pleasant representatives
Pros: Fast and efficient
Cons: The car was on the old side and with quite few bruises outside but still running OK.
Pros: Easy, quick service and decent car for the price
Cons: nothing negative to report
Cons: When I need to return the car at night, all the spot for Alamo was full and I had to put it near Alamo spot which I was afraid that it's not good (I ask an agent from other companies he told me that this is not good to put it in spot that it's not saved for the company)