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Europcar at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The employee who helped me when I returned the car was professional and her dealings were excellent. She completed the procedures exceptionally fast.
Cons: The employee who helped me when I picked up the car was unprofessional, slow, and in a dissolute manner. He was rude and dismissive, and he did not seem to be interested in helping me. He also insisted on selling me additional car insurance, even though I told him that I already had comprehensive insurance through DiscoverCars.com. I explained to him that my insurance covered all of the costs incurred by accidents, but he did not seem to understand.
Cons: It upset me when I booked and asked to travel with it to Serbia. They did not verify my visa, and they did not have to pay the amount. I paid them the transit value. When I reached the border, they said that my visa was a one-time entry. If I left, I could not enter again. So I did not benefit from taking me to the transit warehouse, as I paid 70 euros for it. They also took me. Additional insurance I don't know why for 150 euros I feel like vampires I mean money
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Cash, Diners, Debit cards, Prepaid cards is/are not accepted.
For the Premium car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: France, Germany, Greece, Hungary, Italy, Luxembourg, North Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Spain-Mainland, Sweden, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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