Sofia Airport (SOF), Sofia, Bulgaria
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

AUTOJET at Sofia Airport

Christopher Columbus 1, 1540, Sofia
00359899050505
Pick-up instructions
The representative will be waiting at the car rental desk located in the Terminal 1 Arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up. Drop off box-at our office in Terminal 1 and drop off box on Terminal 2
Business hours
Mon:09:00-21:00
Tue:09:00-21:00
Wed:09:00-21:00
Thu:09:00-21:00
Fri:09:00-21:00
Sat:09:00-21:00
Sun:09:00-21:00
Period outside of business hours
Mon:00:00-08:59; 21:01-23:59
Tue:00:00-08:59; 21:01-23:59
Wed:00:00-08:59; 21:01-23:59
Thu:00:00-08:59; 21:01-23:59
Fri:00:00-08:59; 21:01-23:59
Sat:00:00-08:59; 21:01-23:59
Sun:00:00-08:59; 21:01-23:59
Holidays (Office closed)
December 31
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Hyundai i10
June 28, 2023

Pros: A quick and easy pick up procedure...

Cons: They moved out of the pick up terminal to another and no notifications were issued
Netherlands
Hyundai i20
June 26, 2023

Pros: Overall good service and communication. The car was good and reliable.

Cons: There was no-one for confirmation when drop-off, so we had to park somewhere with instructions.
Israel
Opel Corsa Hatchback
June 23, 2023

Pros: No explanation its in Terminal 1 and ways of reaching and finding the desk. (I had no data in my ticket on what terminal i would land)

Cons: Aditional charge for droping off outside working hours while i was just leaving key and there were no-one present (im allready paying for the day whi the additional charge? For parking?)
United Kingdom
Renault Clio Grandtour
June 6, 2023

Pros: The convenience of having the auto jet desk located in the terminal was a major plus point. The prompt service made it incredibly convenient to rent a car without wasting time and energy searching for an off-site rental location.

Cons: Despite the convenience of the location and the helpfulness of the auto jet team, the car provided was noticeably well used. The wear and tear on the vehicle may have impacted the overall comfort and aesthetics, which could have been improved for a better rental experience.
United Kingdom
Kia Picanto
May 29, 2023

Pros: The agent at the airport was excellent

Cons: Nothing
Ireland
Hyundai i10
May 5, 2023

Pros: All went as planned - no issues.

Cons: Having a stand in the other Sofia terminal as well would make things even more easy (the shuttle bus between these isn't frequent enough on some days if you're pressed for time).
Israel
Dacia Sandero Stepway
April 17, 2023

Pros: value for money

Cons: the car had body damage before I picked it. I was not told about this damage and did not notice it until I first parked it
Cyprus
Renault Captur
February 7, 2023

Pros: The employee when we picked up the car was excellent.

Cons: When we returned the car we was looking for 1 hour to find someone to drop off the car. Also we returned the car with 1/8 lower fuel than full and they charged us BGN 35- but when we went for refills the cost for 1/2 tank was BGN 50. Unreasonable charged applied.
Cyprus
Dacia Sandero Stepway
January 10, 2023

Pros: Winter tires highlighted at rental stage. Personal drop off at terminal 2 post rental

Cons: If agent is absent from desk, a note explaining time or contact number is a good idea
Greece
Opel Corsa Hatchback
January 9, 2023

Pros: The car was barely used and really clean.
United Kingdom
Dacia Jogger 5+2
January 6, 2023

Pros: Highly recommend. Helpful, easy to use. No hassle.
United States of America (USA)
Dacia Sandero Stepway
September 21, 2022

Pros: Everything was easy from booking to dropping off the car.
United Kingdom
Hyundai i10
September 19, 2022

Pros: Very professional and personal. Helpful and prompt.

Cons: Nothing I didn’t like
United Kingdom
Renault Clio
September 18, 2022

Pros: Staff were friendly and helpful and the service was quick and smooth. Will definitely book with them again
Israel
Dacia Sandero Stepway
September 18, 2022

Pros: Friendly people
United Kingdom
Opel Corsa Hatchback
May 31, 2022

Pros: Nothing

Cons: I didint get a car...my flay is delaed,I try to ring in autojet company,they didtn ansvered...just take a deposite 60 euro and cancel order,terrible when need to look another car in 3 am
United Kingdom
Hyundai i10
May 22, 2022

Pros: They were very helpful

Cons: Same as above
United Kingdom
Opel Vivaro
May 21, 2022

Pros: No queue

Cons: It wasn’t clear that the car could only be collected from one terminal. The condition of the car was awful, dents, scratches and marks all over it. Had wood screws holding the bumper on. Couldn’t open the window on the back because it was broken. The under carriage of the car was held on by cable ties and they had the cheek to make me pay a €1000 deposit! Would rather pay the extra and use Top as the quality of car is great!
United Kingdom
Chevrolet Orlando
May 14, 2022

Pros: Nothing

Cons: Very poor, no flexibility and has to rent an additional car from them that was broken.
United Kingdom
Dacia Sandero Stepway
April 20, 2022

Pros: When we did locate the AutoJet representative, the process of completing the paperwork and collecting the car was prompt and efficient.

Cons: There was no representative at the desk when we arrived at the airport. It took us over an hour to track them down. There was a lack of instructions about how and where to drop the car off at the end of the rental.
Israel
Kia Picanto
April 14, 2022

Pros: Right at the exit of the landing gate in Sofia's airport, waited a very short time, got great service for Theodore.

Cons: Only one small thing: I would REALLY appreciate having a WhatsApp phone number i could have contacted the company BEFORE I arrived Bulgaria. This is a smallest change, costs zero and could make a tremendous value for customers from abroad!!!
Israel
Fiat Tipo STW
March 17, 2022

Pros: It's traktor not car.

Cons: Good serves but car in bad condition
Netherlands
Nissan Qashqai
February 26, 2022

Pros: Friendly desk employee, fast return of deposit

Cons: Car wasn’t in mint condition, engine made a funny noise. Car was decent enough tho
United Kingdom
Chevrolet Orlando
February 7, 2022

Pros: Very swift collection and the car was sufficient for our needs. It wasn’t brand new but it wasn’t old and falling to pieces.
Italy
Chevrolet Orlando
February 3, 2022

Pros: The agent was very kind and helpful.

Cons: I booked the wifi for 7 days, but it worked only the first 3-4 days. Fortunately I could have used my internet... The liquid of the wiper has probably been diluted with water, because with the temperature of -6 celsius it froze, and because during the travel towards Pleven it was snowing, I had to buy some other liquid and stop every 10 minutes to throw the liquid on the windshield, otherwise I couldn't see anything! It' been very stressing! And dangerous...
United Kingdom
Hyundai i10
January 24, 2022

Pros: He got off the car middle of the road as he parked on top of the zebra crossing to hand me the keys. I asked for paperwork and then damage sheet. He then started to draw one and police arrived and asked us to move so he drop turnkey and left the car with me. I then had to drive to the car park and go back to get my family. So I ended up paying for the car park. Car had 130000 KM on the odometer and the cambelt was making a horrendous noise so I went back but he was nowhere to be found

Cons: So I decided to leave as we had 4 hours journey ahead of us. The entire time that I had the vehicle I was so worried that it will break and stop.
United States of America (USA)
Opel Astra
January 6, 2022

Pros: Staff was courteous and accommodating

Cons: NA
Israel
Dacia Duster
November 4, 2021

Pros: WE DONT RECIVED THE CAR' AND NOT RECIVED THE MONEY BACK

Cons: WE DONT RECIVED THE CAR' AND NOT RECIVED THE MONEY BACK
Canada
Hyundai i10
October 11, 2021

Pros: The service agent waited for me because the flight was delayed, was very kind and efficient.

Cons: The mechanical condition of the car was not good. Rear gear didn't work properly, the breaks were screaming and the left front wheel had a problem while turning.
Canada
Fiat Panda
September 24, 2021

Pros: Nothing

Cons: I felt they just wanted my money , and send me back on the street to find a car
United Kingdom
Hyundai i10
September 2, 2020

Pros: no problem with the car ,was 2 years old

Cons: the charge of £10 for returning the car at 4am at the morning ,out of work time office ,but i needed to drop off the car documents and the car key into their box ,which is located on the terminal .Nobody come to meet me up and i cant understand why is these charge fee taken ?
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Sofia Airport (SOF), Sofia, Bulgaria

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Driver's country of residence is United States of America (USA) and age is 30-65

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Tue:09:00-18:00
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Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
  1. Car Rental
  2. Bulgaria
  3. Sofia
  4. Sofia Airport
  5. AUTOJET
 
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