Morisoleil Car Rental at Mauritius Airport

Cons: The car was very old and had almost no power. We could not go faster than 60km/h up a hill, while everyone else was driving more than 100km/h. We had to pay additional fee for cleaning the car, which was never in the rental agreement. According the rental agreement he would meet us at the arrival hall, but he was not there. We had to phone him, and only then he started to travel to the airport to fetch us. Same when we returned the car, he was late, and we had to call him

Pros: Easy to find, communicative on WhatsApp, no deposit, able to have more drivers for free.

Cons: Charged 300 rupees for a cleaning fee, I think because of sand in the car. The bumper was a bit loose on the car so was worried about it coming off as not all roads are in perfect condition!

Cons: The car we booked, a pickup, was not proveided. Instead a smaller car. Our laguage did not fit in. The man was very impolite. We did not get any discout on the lower class of car, Our kids had to sit on the suitcases without seatbelt. One day later the changed the car.

Pros: Easy to contact them and agree how and were to meet them to pick-up the car

Pros: Efficiency, value for money

Cons: Car was quite old and shabby

Pros: The company representative was waiting for us both when landing and when for car hand over

Cons: They have tried to claim a scratch on car which was already on the car when we've picked up, luckily we had pictures; when asking representative where are his pictures, he just showed a paper. Also he tried to claim that car did not have full tank albeit we filled it full at gas station closeby, after a long debate he shacked the car and fuel tank was showing full, magic. I doubt this was first time, I totally dislike these attempt of ripping off money , wasting our time when hurry to plane

Pros: The delivery man was very friendly

Cons: Felt the car body work had seen better days and car had very little power and bad suspension... but price was cheap...

Pros: Very helpfull agent. Met at the airport, clear and strait instructions. Fastest pickup speed, all documents were alrrady prepared and dont need to go to office, we went directly to the car. After dropoff agent event did drop us at the departure gates. Very helpful.

Cons: Nothing

Pros: The greet on arrival was easy that is all

Cons: Everything as mentioned above

Pros: Fasted pick-up and hd all prepared documents. Just needed to put my signature.

Cons: It was difficult to find their person on arrival and for dropoff also. Overall longer than expected time spent on it

Pros: Brakes weren’t good. Car wasn’t clean and was charged more for using AMEX without warning

Cons: Brakes weren’t good. Car wasn’t clean and was charged more for using AMEX without warning

Pros: Had no issues at all. Just happy with it.

Pros: Great value for money, helpful agent, was waiting despite our flight delay (5hrs!). Thank you for finding us.

Pros: I picked the car up at the airport and dropped it off there too.

Cons: The car had just under a quarter of a tank of fuel so I had to leave it with the same amount which isn't easy when you are doing a lot of sightseeing and driving. I would have preferred to collect it with a full tank and leave it with a full tank.

Pros: They were responsive. The car was exactly as requested.

Cons: My name was on card at the airport but no-one was holding it and there were no instructions on it. After 30mins waiting and everyone else finding their rental representatives I finally WhatsApp the number on the booking details. They responded quickly. I just wish they had told me that was the process upfront.

Pros: Got the car

Cons: Only 1/4 gas in tank no windshield fluid in the car resivior waited at the airport for almost 1 hour to find car .farthest away to get car almost 3 blocks walking after I pay the guy as I am leaving airport parking I have to pay to exit for there car all said still good price and have already used them again in south Africa

Pros: The agent was good in guiding for travel, documents etc.

Cons: Would have loved to have the car which I had preferred (kia), instead I had a toyota. the car milage for very poor. Phone holder for navigation was poor quality. Phone kept falling down at every turn.

Pros: Car facility was good

Cons: N/A

Cons: … that I had to pay 2000 MUR (£33) for the wheel cover ie A LOT. The ‘manager’ Riad told me that they had to import the part which is why it’s so expensive. I don’t trust that at all. We had a car garage near our hotel and when I walked past it, I saw wheel covers for 200 MUR and the high end ones were for 500 MUR. I would not recommend this company even to my worst enemy. They’re money hungry - they see that I’m a tourist and decide to overcharge me. This is a huge scam! AVOID AT ALL COSTS!!!

Pros: Reliable team, working well and with no extra weird requirements.

Cons: It wasn't obvious how to find rental on arrival. But other car hire rentals helped

Cons: We had a very poor experience. Firstly, the wording is very sneaky as they offer you the car you want "or similar". So we arrived expecting a Suzuki Dzire, but received a Proton Saga (a brand we've never heard of). There was no working AC, no rear wipers, and it was overall a very outdated and worn down car (it had already done 80,000 miles). Secondly, the representative himself was late, very rude and was rushing us from the moment we arrived. He wouldn't answer our questions properly either.

Pros: Easy communication via whatsapp, friendly service and pickup. Thanks Mathieu! Easy drop off, near airport, they dropped me off at airport.

Pros: Car condition was good and the overall experience was good too

Cons: Everything was great... No complaint

Pros: Drop off was easy.

Cons: As stated above, I think the value for money was poor for the car, when I was using the satnav roads were missing, it sent me down the wrong way on a one-way system in Curepipe. Totally outdated.

Pros: We ask a manual car and they give us an automatic, super! At the beginning we were a little bit strange because they have no office at the airport and a guy conduct us to a parking to give us the car. But everything was ok, including the drop off. Car new with 30.000 km.

Pros: WhatsApp number supplied and easy to communicate

Cons: Maybe WhatsApp could have come through a little earlier, maybe day before collection and pickup discussed, didn’t realise that the car rental company was not one of the airport companied

Pros: Puntualità e Disponibilità.

Cons: La prossima volta controllerò meglio l'auto perché presentava gomme lisce ed un faro non funzionante.

Pros: The agents were efficient and fast. Helpful and explained all.

Cons: The car was not in its best shape. Aircon did not move, it had a weird noise when accelerating. It was not very clean either.

Pros: Hassle free experience.

Cons: We were given an old car whose overall condition was good. But the car was too noisy.

Pros: Unlimited mileage and value for money

Cons: The car was not filled up with fuel and it was tricky to return it with the same amount of fuel, as it was a guessing game. The meet and greet did not work well.

Pros: It is not clear that this service does not have a desk at the airport therefore someone comes to greet you.

Cons: Because they do not take the flight number they did not track the delay of my flight and left me with no transport on Christmas day.

Pros: Polite, helpful

Cons: Nothing

Pros: Nothing!! Dishonest mafiosos that shake you down for cash, claiming point of sale machines do not work because of a rain storm (oldest trick in the book to get cash)

Cons: RUN RUN RUN away from these shady, dishonest people as fast as you can! They are mafios and if you rent from them, you'll be sorry. I made my pick up time for the incorrect hour (totally my fault) and our flight was delayed which made us arrive after hours. The rep advised that they would meet us, but there would be an additional charge. Not a problem as it was us who was late. When speaking to the rep earlier in the day, we were advised cards accepted. All damage not indicated on agreement.

Pros: politeness of staff,

Cons: No representative when arrived. had to call unable to drop off car at time I had requested as office closes at 19.00 though an extension until 19.30 was offered.

Cons: I could not accept the car at pick-up. The car was old, in a bad state from outside, smelling humidity inside and the baby car seat was in a very bad state. It was for me not safe to drive in such a car with my family. I had then to find on the go another car with another car provider at the airport. It was of course more costly but at least I was safe in a clean car. I don’t recommend to book with Morisoleil Car Rental.

Pros: Good service well explained and good staff Riad is great

Cons: Car trees can be replaced

Pros: All went smoothly

Cons: Nothing

Pros: good service and quick

Cons: older car with some dents.

Pros: The driver was patient to wait for me due to a delayed flight and getting through passport control

Pros: Services and being on time

Cons: The fuel tank was not full, just above half.

Pros: No

Cons: They did not want to replace the car that I was not satisfied with and told me its the last car take or leave

Pros: the car rental company was Garuda car. They were very kind and professionnal

Cons: The GPS system was too old !

Pros: They where the cheapest And they a small car available

Pros: Fast pick up and drop off, very friendly staff

Pros: The price was great! So competitive and the staff were friendly helpful and efficient

Cons: On arrival we had to ask another rental agent or help us find our agent and on the return the agent was 20 mins late. However the price probably reflected that. Similarly you could tell the car had almost 100,000km on the clock but it never let us down.

Pros: the guy I spoke to on the phone was very kind and helpful and TOTALLY untrustworthy-he lied !

Cons: everything about your company is a front- even this survey. You don't care about your customers so stop prtending.

Pros: The car was powerful and amazing!

Cons: Nothing much.

Pros: Delivered the car at the hotel

Pros: Great prices and great service

Cons: Nothing

Cons: The car it is old 42000km!!!AC don t work!!!!

Pros: Hate the full coverage policy, find it headache to pay then to refund ???!

Cons: If the full coverage policy is good I’d recommend the company for others, but I spent 2 hours in dropping the car for a silly concern

Pros: Nothing at all

Cons: We had to pay in cash. No credit card accepted. Dirty and unsafe car. The car was not the one nor the cathegory that we booked. Almost empty tank and we Were charged for half tank...