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Garuda Car Rental at Mauritius Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were really nice, gave us a lot of advices and helps us with everything we needed
Cons: We set a picking hour in advance with them at the airport (6:45) and they arrived around 7:30. It’s an international flight.
Pros: Excelled service from Garuda car rental. Initially when booking I was skeptical as it was meet and greet. But the car agent met us as we walked out of airport and got our car in 10 minutes. They were in touch with us on WA about pick up and drop off. Excellent service. If u don't want to pay deposit the insurance is 15 euros per day but if u don't mind paying deposit, just book it online as price is cheaper. Other point is if u don't want 4% card change, take cash as it saves.
Pros: Received the car with fuel below E and told to fill the tank full. When I returned it, it was almost 3/4 full tank.
Pros: Was always reachable and responded
Cons: Return of the car at the departure level would be easier than to find the parking lot
Pros: Honest and reliable. Easily accessible via what’s app. Quick to response and good communication.
Pros: Friendly and helpful
Cons: Waited long for agent after confirmation of drop off time
Pros: The guy was nice, that’s all
Cons: We ask for a SUV, this was not a suv. The first thing we must do is find a full station because there was not much full , we had a night flight, so we were not that happy about it. The car at one side full of scratches, it was not the money worth.
Pros: The team was excellent and always kept me updated via mobile.
Cons: Everything was so great so there is nothing to rate as negative. TX.
Pros: The agent at pick up and drop off is amazing!
Pros: Professional and genuinely nice people.
Cons: Car was outstanding and personalised service, which makes the experiance amazing.
Pros: The car hire was good. Initially it took time to find the correct agent since he had no branded gear. Also the signing of the agreement took place in the boot of his vehicle so I was little skeptical. Overall the car hire was fine .
Cons: When returning the vehicle, there were some scratches on the front. Although I was fully insured i was charged Rs8000. And I was told I will be refunded this amount but to date I received no feedback on my case .
Cons: Opportunist in trying to charge extra.
Pros: very professional
Pros: Did not like anything about them
Cons: Agent arrived late to hand over keys on pick up. Agent insisted that we pay the parking ticket saying it was only 50 rupees . Actual handover was under 15 minutes, agent was more than 30 minutes late. He asked us to claim the 50 rupees from discover which we have not done Will not use Garuda again
Pros: Garuda contacted me on WhatsApp as I arrived, met us at the airport with the car ready, and after some checks off we went! Returning the vehicle was just as simple, excellent service and recommend to all!!
Pros: Great service! The agent was top notch and helped us not only with the car but also to get a local SIM card. Would definitely recommend. Zero issues.
Pros: overall experience perfect
Cons: GPS was setup on Japanese, never been used as no English was available
Pros: Everithing was super smooth! Staff waited us immediately after landing and patiently waited till we exchanged the money and bought the SIM in the terminal, leaded us to car and gave clear instructions, no worries was also during car return, fast, easy and clear!
Pros: Quick, easy, no hassle, car was old but we didn’t want brand new car
Cons: The price wasn’t what we were quoted online as we got charged in Local currency and it worked out more expensive than we thought. Should charge in currency advised on email
Pros: they were communicative
Cons: the welcome was behind a car in the parking lot, they didnt receive cssh notes, the car wasnt the one ordered and was in bad tiers conditions and not same level
Pros: The car rental agent when picking up the car was smooth and efficient and also courteous.
Cons: The car was clearly not clean from the inside. Car seemed to be old with quite a few miles on it already. The car rental agent when dropping the car off was very rude. Moreover, after agreeing on a drop off time on WhatsApp, he wanted to charge extra for dropping the car off at the agreed time.
Pros: pleasant friendly
Cons: once at the airport you needed to call the rep , you don't have Wi-Fi or roaming , would be better if they were waiting with a card for you as they know your flight details
Pros: They went above and beyond to make everything smooth. We were provide a great service.
Pros: Everything was fast and easy.
Pros: Good service, excellent communication and availability. Our plane was delayed and our contact was waiting for us, we easily confirmed pick up and the car was in really good condition. Everything was perfect thanks to Didier. A person and a company that can be trusted, it's good to find such experience when we book a trip.
Cons: All good
Pros: Didier from Garuda Rentals was quick and delivered the car as soon as we called him at the airport. We booked a small car but got a Suzuki Ertiga.
Cons: The GPS provided was not updated and kept us routing to non-existent or closed roads.. The wind screen also had some issues and was too much reflective.
Pros: Everything according to promised deal. Car delivery to the Airport parking. Easy and prompt communication via WhatsApp., which includes support in urgent cases. Quick pick up and drop off procedures. I felt safe with all this support.
Cons: Nothing so far.
Pros: Dobrá komunikace, rychlost při předání.
Cons: Trochu dohadování, že chtěli zaplatit nepatrné škrábnutí na nárazníku, které bylo v již dost poškozeném místě. Nakonec uznali, že poškození na poškození nebudou účtovat.
Pros: One of the front tyre was completely consume.Very dangerous for safety,I was on a mortality trip so didn't check that much on picking up.The agency must insure a complete safe vehicle.
Pros: Waiting at airport. Communication over whatsup. Price.
Cons: Car condition - tires, broken rear light bulb, stearing not straight. Price of payment in cash and by card was different, this info was missing before.
Pros: The service is all that was good
Cons: Parking charges been charged to customer
Pros: Easy experience from end to end. Communicative rental agency via WhatsApp. Pickup and dropoff in the airport parking lot. Fair pricing. Car worked well.
Cons: Overcharged by $7 due to preferential exchange rate they used from EUR to local currency
Pros: Almost everything. The people were very kind and professionnal
Cons: the GPS System was too old
Pros: Quick deposit refund.
Cons: Having to wait for agent.
Pros: Friendly, Efficient and Flexible
Pros: Good communication, clear instructions and good value.
Pros: Very helpful information about the rental provided before hand, there were no hidden charges. The Garuda team member greeted us at arrivals and even led us to a nearby petrol station to get a sim card. We greatly appreciated him doing that.
Pros: Good company and service; would definitely recommend or rent with again.
Cons: Ease of working with the rental company directly and not Discover Cars.
Pros: Efficient, friendly, quick service.
Pros: Time to pick up / drop off
Pros: Milesh was very attentive reaching out to organize both the pick up and drop-off of the car - which was in perfect condition.
Pros: fast, easy, comuniactive and very helpful
Pros: Everything went really smooth & fast, car was clean and well maintained.Representative waited for us at the exit gate for pick up and at the parking for drop off
Cons: I'm still didn't get back my deposit. The fuel tank wasn't full. I don't know how discovercars taking extra money from my bank account.
Pros: Everything. Very polite and welcoming staff. Available to contact them any time. Very fast service.
Cons: I liked everything.
Pros: We were handed over the car by Garuda with almost empty fuel tank and without any info that we have to pay a car parking fee to be able to leave the airport. Perhaps is normal practice, but we were not informed by the agent about it at all. Car was in good condition and functioned well.
Pros: I liked how they were helpful and kind when doing all the paperwork and giving out the car. This is how a car rental company should work.
Pros: Quick & easy to do business. Reasonable price.
Cons: On-site Rep is courteous and knowledgeable.
Pros: They were rapid to cover there mistake but however I will not recommend because of there dishonestly luckily I’m originally from Mauritius and was able to see there hustle
Cons: When I have said the supervisor it not the SUV I ordered online and insist it the same and secondly give me a little domestic car which was completely not in the contract and did not even refund the money for the wrong Car which I have driven for 2 days
Pros: very professional and helpful staff
Pros: Milesh was extremely friendly, professional and helpful; he explained everything and provided reminder texts.
Pros: Great communication, agent was perfectly on time and helped us find our way.
Pros: Flexible, kind, efficient
Pros: Easy and fast delivery and pickup process. Overall great experience.
Cons: High rate for rental cars
Pros: The agent was super responsive and everything worked great.
Cons: Returning the car with a specific fuel level is difficult to do.
Cons: 4% added for paying by credit card. Or you can pay full amount if you have the cash. Would have been useful to know this beforehand.
Pros: professional service
Cons: Slightly not-ease of finding rental representative
Pros: Car was, clean and new.
Cons: When received car, gas tank was empty and immediatelly needed to start looking petrol station. That was very uncomfartable. When dropping off the car, the representative of Garuda cars came 20 minutes later than it was agreed. Almost miss the flight.
Pros: Service was straight forward and without hassle.
Pros: worked exactly as stated - met by rep at pick up and at drop off. lovely friendly helpful rep - car was grand.
Cons: All was good.
Pros: Friendliness of the representative when picking up the car (which is also a tactic) to scam people later on.
Cons: When we were picking up the car, he was full of scratches and other damage. We’ve tooked some photos and (most) of the damage was mentioned on the paper. The representative said: we knew that the car has damage and we won’t fall over (minor) damage. When we’ve returned the car an other representative went straight to a scratch below in a corner. He said that I have to pay 10.000 MUR (230€) for that damage. I refused and I said the damage was already there when picking up the car.
Pros: The car was clean, in great condition.
Cons: On collection, felt rushed by the agent to inspect the car, as I was checking for things to note he kept saying the car was new with no scratches, yet I managed to find a few on the door handles and rim. Thereafter, I was made to pay for an 8 hour parking ticket when leaving with the car, even though I was there for less than an hour (I was however late to collect the car by about 3 hours)
Pros: Attention of personnel
Cons: Gas almost empty when received the car
Pros: The agent was very polite.
Pros: Good services good state of the car
Pros: Awful service
Cons: Just awful service. Seemed like a scam from start to finish.
Pros: They do it out of the cwr park and if more people there it takes so
Pros: We go a little upgrade which we were grateful for but on receiving the vehicle the provider was very pleasant but rushed and very abrupt. I had to take a photo as my proof and not received the paperwork.
Cons: very poor to give the car back and we waited over 45 min. phoned many times and phone not answered when we were told the receiver was on his way. very stressful and not smooth at all.
Pros: They were easy to contact.
Cons: A full tank of fuel, would have been a plus, however with 1 bar of fuel, finding the nearest petrol station was inconvenient.
Pros: Flexible. Friendly. Affordable.
Cons: Looking at scamming us when dropping off the car. Going through minor scratches - which probably were there when we rented out the car. One could say that we should have checked better the car condition when picking it up. But the agent really looked under the car, that's all.
Pros: Pick up service very efficient.
Cons: Asked to drop the car off between 13:00 and 13:30, got there at 13:15 and nobody there, phoned and they said they couldn't be there until 14:30. So we had to sit waiting for them for over an hour.
Pros: Fast and simple
Cons: 4% more to pay by creditcard
Pros: Good communication and super easy pick up / drop off. Only issue was card reader wasn't working so had to withdraw cash to pay for the rental. No deposit was paid as a result though so no complaints
Pros: The service was very good. I dealt with two agents for the pickup and the drop-off and they were both helpful and nice. I even got help from the first one to get a SIM card.
Cons: It was a 2006 car with 100,000 Kms so you can feel it was old. Breaks, engine, gearbox... I think they shouldn't rent cars with more than 10 years or over 120,000 miles
Cons: Car worth about same as my rental for 11 days. Could hardly pull the skin off a rice pudding let alone climb hills
Pros: Everything went smooth as it should have.
Pros: I received a message before departure so that they'd know what flight I was on. I was greeted on arrival and led straight to the car. Perfect and speedy service
Pros: The rental was very flexible, including the option to extend by an extra day.
Cons: The service was fine, but the car performance suggested that there was perhaps a clutch problem with the car. Or maybe all of that model take several seconds to respond to the gas pedal being pressed.
Pros: On site. Very friendly representative
Cons: I was overcharged when paying the balance as I already paid a deposit. I didn't realise until after payment. I wasn't told how much I would be charged to return the vehicle with the same amount of fuel as when I picked it up.
Pros: Personnel late turning up and completely rude and aggressive
Pros: The car was in a good condition and our car rental agent Miles was very friendly, efficient and polite.
Cons: Connecting the smart phone with the car was not possible. The language on the car displace was on Chinese and we were not able to change it.
Cons: They charged ridiculous fee for a small scratch on a plastic bumper obviously making up for cheap rental price
Pros: The car.
Cons: In addition to my first comment at the top, the car was provided with almost empty tank although according with the reservation confirmation this should have been provided with full tank..
Pros: I liked fast service, that car was yellow colour, so we could easily to find it anythere parked. Return of car was easy, guy came to pick up it in agreed time and agreed place. Thanks.
Cons: When we booked a car prices were in euro, but with partial payment at place. So I paid at place already in rupies of Mauritius and equal amount in euro became over 5% higher. Not much but still.
Pros: They received a low score for the luck you due to misunderstanding on their end however overall I would use this rental company again and do recommend them.
Pros: good communication
Cons: The car was in perfect condition but I missed the name of the rental company and phone contact on the outside of the car in case I slammed the car with the keys inside, I had all the things including the phone in the car and I wanted to call the rental company for help and even the police couldn't help me. Surely this contact on the car would have helped resolve such a difficult situation
Pros: Good until they want more money for dumbness
Cons: They ask for more money that the side and then say it’s their policy then charge you for everything
Pros: Excellent communication, good value for money.
Cons: The only thing we were not happy about: We arrived 1.5 days later due to cyclone, and we asked for a discount for that 1.5 days for which we haven't used the car. But we did not get a single penny back. I would not expect full refund, but at least some discount (e.g. 50% off from 1st day) would be nice.
Pros: They have waited for me from 9am to 3pm on the pick up day due to my flight has changed and my notice to Garuda Car is not delivered by DiscoverCars
Cons: I think they overcharged me, the guy collecting the car take another 1000 rupee cash from me, saying I need to pay one more day. Actually when I picked up the car, I've already paid extra day on top, so I've paid until 10am 22Feb.
Pros: Great personal service and communication. The car was rather old, but worked great at a reasonable price. Our flight was re-scheduled and pushed a day because of a cyclone that hit the island. They let us return it a day later without additional cost.
Cons: Car wasn't the newest, but was clean and drove as expected
Pros: THEY WERE AWAYS ON-TIME, GREAT COMMUNICATORS, FLEXIBLE, HELPFUL, KIND, STRAIGHT-FORWARD, HONEST.
Pros: Will definitely rent again!
Pros: Garuda Car Rental provided a good and welcoming service for us. They met us at arrival and at return. They send us WhatsApp messages informing us well in advance.
Pros: Didier was great!
Pros: Car lasted throughout the trip Petrol efficient
Cons: Auto car was delivered and then tried to convince us why it auto would be better than manual after having booked a manual. The guys who helped us were very rude. Dirty car. No petrol. Hand break was not always working. Indicator was not good. Bluetooth does not work.