Garuda Car Rental at Mauritius Airport

Pros: Great value and comminication

Pros: Good customer service.

Cons: I didn’t get the car I reserved.

Pros: We've got car partner Geruda. Super partner! Very helpfull guys.

Cons: 10 stars for these guys. Very helpfull and friendly!

Pros: Nothing was good they are really bad and a local police took a bribe off them so they would make me pay for damages I didn't do. Look out for Garuda is the worst company for car hire please stay away. Not good at all

Cons: Scammers they use cons to take your money such as scratches and marks which were already on the car

Cons: We rented a jimny but got a very worn Kia instead (which was not the same size or status of a jimmy so severely overpriced) with low battery in the key, torn seats and no wiper fluid, only water. And the wind wipes were so old they barely worked. The car was supposed to have service many many miles ago.

Cons: My rental car had both front tires. At almost bald condition. Infact I got a flat in one tire and took it to a local tire shop and was told both front tires are completely worn out. I had to pay for the tire replacement out of pocket. Rental agency are responsible for providing a car with decent usable tires. Bad experience don't recommend this car company.

Pros: Service OK

Cons: Location entrance very nnarrow. GPS to be proposed

Pros: Car was old (80,000 km) but clean, well-maintained and functioned well. Car rental location is off-premises

Cons: We had a side mirror broken, which we of course had to pay for. Instead of using the deposit as every other car rental, the agents insisted on charging us a second time the maximum amount, saying they would release the deposit in parallel, and being totally unclear what would happen if the repair would cost less than the deposit. It took much negotiation, threats to call the police to change their behavior. In the end they settled on charging only 60% of maximum. Won't go back

Cons: Unfortunately, we had a negative experience with this car rental company. They charged 8 euros more than the agreed amount without any explanation or notification. Additionally, when returning the car, they attempted to refund only 400 euros of the deposit(cash)instead of 500 euros, and we only received the full amount after a long dispute. We also received it in the form of 400 euros and 4,900 rupies

Cons: Rental company did not return my 25'000 MUR deposit, even though they said they would. Basically a scam, can't recommend. Car by itself was fine, would however, pay deposit in cash next time so I am sure it gets returned.

Pros: Service efficient and friendly

Cons: The car condition

Pros: Picked up at the terminal and dropped back-excellent service

Cons: Nothing

Pros: We got a little upgrate to a bigger suzuki. The car was well equiped and performed well. We had full coverage but still the drop-off was super easy.

Cons: -

Pros: All of it, great pick up and lots of communication

Cons: The discrepancies on the fuel quantities

Pros: Very efficient service

Cons: Car was okay, but felt a little ropy

Pros: Friendly service and clean little car.

Pros: Everything was perfect

Cons: nothing

Pros: We liked receiving clear WhatsApp instructions the day before we left the UK, and the day before we were due to return the car. Our car was a lovely smooth Kia that we enjoyed driving. Smooth pick up, with a bit of a wait but we hat was likely due to traffic. Very swift drop off process. Would recommend and use again

Cons: Nothing

Cons: Garmin be žemėlapio

Pros: Efficient and excellent communication.

Cons: Nothing.

Pros: Manager met us in the airport. Car was clean and in the perfect condition. Fast and clear.

Cons: No

Pros: Good service and hassle free

Cons: Nothing to dislike

Pros: They were honest and helpful. The car was fine for the island

Pros: Very friendly and professional service. Car was very good and exactly what we requested. Thanks.

Cons: Nothing negative at all.

Pros: Automatique unlock keys were not functioning. When I call them, I was told to use manual. The light was not oriented in the right direction.

Cons: Make sure that all cars function properly before deliver to clients.

Pros: Very friendly staff, quick and efficient

Pros: Everything went very smoothly and there were no issues on the return of the car as we understand can be the case with some less reputable rental companies.

Pros: Professional front end & service engineers are good and very accommodating

Pros: The staff were friendly and efficient, and the rental offered good value for money.

Cons: It is off site (but reflected in value for money pricing) and it is only a few minutes away and they pick you up and take you back at end of rental. And liaising with them was easy...using Wattsapp on free airport wifi

Pros: Very efficient and simpathy

Cons: Should advise the car pick up/ drop-off ia not at the airport, very close but not at the airport, although the service was great! Nothing to complain.

Pros: We had a really good time with Garuda Car Rental. Very friendly staff, excellent service, punctual and efficient. Car in good condition, fair value for money. Highly recommended

Pros: Friendly service, agent waiting by at the gate.

Cons: Car was okay

Pros: Friendly representative. They pick you up from the airport as the rental base in 5 minutes away and they drop you off to the airport when you return their car

Pros: Very professional and helpful staff. Very nice and almost new car.

Cons: Everything was great

Pros: smooth experience

Pros: Good communication the entire way

Cons: Not the car described but they did say it may be similar to that shown

Pros: Pick up at the gate, they bring you to the car parked outside the airport. Fast check in, can return the car without washing / cleaning while it can get very sandy on the island. Return of the car also smooth. They bring you to the gate.

Pros: They were faultless.

Pros: Speedy and courteous service.

Cons: Pick up and drop off are not at the airport itself, as described on the website, but offsite. This, however, is not a major issue as the rental agent will drive you to the site.

Pros: Good service from the staff, serious, friendly and available with great responsiveness The car was clean and had no problem, we recommend it 100%

Pros: Very efficient and easy to communicate with. The car was almost new.

Pros: Super friendly team

Cons: The term Luxury is open to interpretation and the issue with the Gas

Pros: Very good service

Pros: It was one of the cheapest options but still provided good quality

Cons: the location of the car pickup could have been improved

Pros: small but very cool

Cons: .

Pros: Exelent service. Representatives of the company (extremely friendly man) has met me at the airport and it took 10 minutes to complete all formalities with the papers and payment. Very recommend this Company. Very recommend to use this Company.

Pros: Helpfull and frendly

Cons: Tank was not full

Pros: Friendly and efficient staff

Pros: Quick service, easy to contact and fast to respond. Car was in good shape.

Cons: Gas tank was 1/4 full on delivery however that makes it difficult when returning the vehicle since you dont know how much litres that is

Pros: Great service! Staff were immediately there to receive us both on car pickup and car return. Easy communication via WhatsApp and flexible return times.

Pros: Very bad customer service had to go to police station and was left without a car. Car break down steal my money

Cons: Very very bad experience

Pros: Cheap

Cons: The representative was not at the airport and it was difficult to call me because the phone number indicated on the contract was wrong

Pros: The initial car we received was amazing, fast and a good make however the car itself had some brake pad issues. As soon as I informed them, they replaced the car immediately and delivered it to where we were staying which was an hour away in the North! Brilliant service!

Cons: The Garuda Car Rental is about 5mins away from the airport - so a little daunting arriving during darkness hours with 2 children and having to drive offsite to a car wash/car rental car park. And I didn’t have wifi so a little tricky to navigate - the guy was super nice and allowed me to use his wifi to download google maps which was a life saver!

Pros: Some issues here and there but overall really good service!

Pros: Very good

Cons: Petrol

Pros: Quick and efficient

Pros: Reliable company, car was at good price in good condition. Definitely recomend. As for the drop off they were on time, we really didnt have to wait for long. We got the deposit back within 2 minutes. Really recomend!

Cons: -

Pros: Ponctualité à la récupération et au dépôt de la voiture.

Cons: Petit soucis niveau freinage Jauge essence non fiable niveau d'autonomie varie en fonction si on monte une pente ou on la descend.

Pros: Straightforward and pleasant communication. Car worked very well and I had no issues with it. Car was already at the airport parking space so the pick-up was easy. They did not try to sell me any extra insurance on the car at that was first time this happened to me, which was great.

Pros: Hassle-free pickup and dropoff.

Pros: Nothing

Cons: The car had issues (malfunctioning sensor, which made that the car was constantly beeping + issue with the alarm, which constantly went off) and Garuda was totally unresponsive ("they didn't have any other car"). We also had to pay an extra 4% because we paid with a credit card (!), which didn't appear clearly at all when we made the reservation.

Pros: Good condition car was provided & nicely cleaned from inside

Pros: Car condition is good !

Cons: Nothing .

Pros: The company in Mauritius was not professionel

Cons: The ask me to pay for something else not agree Extra insurance

Pros: efficient agents

Cons: nothing in particular

Pros: Very fast return process

Cons: Car almost out of fuel, full to full would be better. Car return at the departure gates would help.

Pros: They were really nice, gave us a lot of advices and helps us with everything we needed

Cons: We set a picking hour in advance with them at the airport (6:45) and they arrived around 7:30. It’s an international flight.

Pros: Excelled service from Garuda car rental. Initially when booking I was skeptical as it was meet and greet. But the car agent met us as we walked out of airport and got our car in 10 minutes. They were in touch with us on WA about pick up and drop off. Excellent service. If u don't want to pay deposit the insurance is 15 euros per day but if u don't mind paying deposit, just book it online as price is cheaper. Other point is if u don't want 4% card change, take cash as it saves.

Pros: Received the car with fuel below E and told to fill the tank full. When I returned it, it was almost 3/4 full tank.

Pros: Was always reachable and responded

Cons: Return of the car at the departure level would be easier than to find the parking lot

Pros: Honest and reliable. Easily accessible via what’s app. Quick to response and good communication.

Pros: Friendly and helpful

Cons: Waited long for agent after confirmation of drop off time

Pros: The guy was nice, that’s all

Cons: We ask for a SUV, this was not a suv. The first thing we must do is find a full station because there was not much full , we had a night flight, so we were not that happy about it. The car at one side full of scratches, it was not the money worth.

Pros: The team was excellent and always kept me updated via mobile.

Cons: Everything was so great so there is nothing to rate as negative. TX.

Pros: The agent at pick up and drop off is amazing!

Pros: Professional and genuinely nice people.

Cons: Car was outstanding and personalised service, which makes the experiance amazing.

Pros: The car hire was good. Initially it took time to find the correct agent since he had no branded gear. Also the signing of the agreement took place in the boot of his vehicle so I was little skeptical. Overall the car hire was fine .

Cons: When returning the vehicle, there were some scratches on the front. Although I was fully insured i was charged Rs8000. And I was told I will be refunded this amount but to date I received no feedback on my case .

Pros: Friendly

Cons: Opportunist in trying to charge extra.

Pros: very professional

Pros: Did not like anything about them

Cons: Agent arrived late to hand over keys on pick up. Agent insisted that we pay the parking ticket saying it was only 50 rupees . Actual handover was under 15 minutes, agent was more than 30 minutes late. He asked us to claim the 50 rupees from discover which we have not done Will not use Garuda again

Pros: Garuda contacted me on WhatsApp as I arrived, met us at the airport with the car ready, and after some checks off we went! Returning the vehicle was just as simple, excellent service and recommend to all!!

Pros: Great service! The agent was top notch and helped us not only with the car but also to get a local SIM card. Would definitely recommend. Zero issues.

Pros: overall experience perfect

Cons: GPS was setup on Japanese, never been used as no English was available

Pros: Excellent

Cons: Nothing

Pros: Everithing was super smooth! Staff waited us immediately after landing and patiently waited till we exchanged the money and bought the SIM in the terminal, leaded us to car and gave clear instructions, no worries was also during car return, fast, easy and clear!

Pros: Quick, easy, no hassle, car was old but we didn’t want brand new car

Cons: The price wasn’t what we were quoted online as we got charged in Local currency and it worked out more expensive than we thought. Should charge in currency advised on email

Pros: they were communicative

Cons: the welcome was behind a car in the parking lot, they didnt receive cssh notes, the car wasnt the one ordered and was in bad tiers conditions and not same level

Pros: The car rental agent when picking up the car was smooth and efficient and also courteous.

Cons: The car was clearly not clean from the inside. Car seemed to be old with quite a few miles on it already. The car rental agent when dropping the car off was very rude. Moreover, after agreeing on a drop off time on WhatsApp, he wanted to charge extra for dropping the car off at the agreed time.

Pros: pleasant friendly

Cons: once at the airport you needed to call the rep , you don't have Wi-Fi or roaming , would be better if they were waiting with a card for you as they know your flight details

Pros: They went above and beyond to make everything smooth. We were provide a great service.

Pros: Everything was fast and easy.

Pros: Good service, excellent communication and availability. Our plane was delayed and our contact was waiting for us, we easily confirmed pick up and the car was in really good condition. Everything was perfect thanks to Didier. A person and a company that can be trusted, it's good to find such experience when we book a trip.

Cons: All good

Pros: Didier from Garuda Rentals was quick and delivered the car as soon as we called him at the airport. We booked a small car but got a Suzuki Ertiga.

Cons: The GPS provided was not updated and kept us routing to non-existent or closed roads.. The wind screen also had some issues and was too much reflective.

Pros: Everything according to promised deal. Car delivery to the Airport parking. Easy and prompt communication via WhatsApp., which includes support in urgent cases. Quick pick up and drop off procedures. I felt safe with all this support.

Cons: Nothing so far.

Pros: Dobrá komunikace, rychlost při předání.

Cons: Trochu dohadování, že chtěli zaplatit nepatrné škrábnutí na nárazníku, které bylo v již dost poškozeném místě. Nakonec uznali, že poškození na poškození nebudou účtovat.

Pros: One of the front tyre was completely consume.Very dangerous for safety,I was on a mortality trip so didn't check that much on picking up.The agency must insure a complete safe vehicle.

Pros: Waiting at airport. Communication over whatsup. Price.

Cons: Car condition - tires, broken rear light bulb, stearing not straight. Price of payment in cash and by card was different, this info was missing before.

Pros: The service is all that was good

Cons: Parking charges been charged to customer

Pros: Easy experience from end to end. Communicative rental agency via WhatsApp. Pickup and dropoff in the airport parking lot. Fair pricing. Car worked well.

Cons: Overcharged by $7 due to preferential exchange rate they used from EUR to local currency

Pros: Almost everything. The people were very kind and professionnal

Cons: the GPS System was too old

Pros: Quick deposit refund.

Cons: Having to wait for agent.

Pros: Friendly, Efficient and Flexible

Pros: Good communication, clear instructions and good value.

Cons: r

Pros: Very helpful information about the rental provided before hand, there were no hidden charges. The Garuda team member greeted us at arrivals and even led us to a nearby petrol station to get a sim card. We greatly appreciated him doing that.

Pros: Good company and service; would definitely recommend or rent with again.

Cons: Ease of working with the rental company directly and not Discover Cars.

Pros: Efficient, friendly, quick service.

Pros: Time to pick up / drop off

Cons: Nothing

Pros: Milesh was very attentive reaching out to organize both the pick up and drop-off of the car - which was in perfect condition.

Pros: fast, easy, comuniactive and very helpful

Pros: Everything went really smooth & fast, car was clean and well maintained.Representative waited for us at the exit gate for pick up and at the parking for drop off

Cons: I'm still didn't get back my deposit. The fuel tank wasn't full. I don't know how discovercars taking extra money from my bank account.

Pros: Everything. Very polite and welcoming staff. Available to contact them any time. Very fast service.

Cons: I liked everything.

Pros: We were handed over the car by Garuda with almost empty fuel tank and without any info that we have to pay a car parking fee to be able to leave the airport. Perhaps is normal practice, but we were not informed by the agent about it at all. Car was in good condition and functioned well.

Pros: I liked how they were helpful and kind when doing all the paperwork and giving out the car. This is how a car rental company should work.

Pros: Quick & easy to do business. Reasonable price.

Cons: On-site Rep is courteous and knowledgeable.

Pros: They were rapid to cover there mistake but however I will not recommend because of there dishonestly luckily I’m originally from Mauritius and was able to see there hustle

Cons: When I have said the supervisor it not the SUV I ordered online and insist it the same and secondly give me a little domestic car which was completely not in the contract and did not even refund the money for the wrong Car which I have driven for 2 days

Pros: very professional and helpful staff

Cons: non

Pros: Milesh was extremely friendly, professional and helpful; he explained everything and provided reminder texts.

Cons: n/a

Pros: Great communication, agent was perfectly on time and helped us find our way.

Pros: Flexible, kind, efficient

Pros: Easy and fast delivery and pickup process. Overall great experience.

Cons: High rate for rental cars

Pros: The agent was super responsive and everything worked great.

Cons: Returning the car with a specific fuel level is difficult to do.

Cons: 4% added for paying by credit card. Or you can pay full amount if you have the cash. Would have been useful to know this beforehand.

Pros: professional service

Cons: Slightly not-ease of finding rental representative

Pros: Car was, clean and new.

Cons: When received car, gas tank was empty and immediatelly needed to start looking petrol station. That was very uncomfartable. When dropping off the car, the representative of Garuda cars came 20 minutes later than it was agreed. Almost miss the flight.

Pros: Service was straight forward and without hassle.

Cons: None

Pros: worked exactly as stated - met by rep at pick up and at drop off. lovely friendly helpful rep - car was grand.

Cons: All was good.

Pros: Friendliness of the representative when picking up the car (which is also a tactic) to scam people later on.

Cons: When we were picking up the car, he was full of scratches and other damage. We’ve tooked some photos and (most) of the damage was mentioned on the paper. The representative said: we knew that the car has damage and we won’t fall over (minor) damage. When we’ve returned the car an other representative went straight to a scratch below in a corner. He said that I have to pay 10.000 MUR (230€) for that damage. I refused and I said the damage was already there when picking up the car.

Pros: The car was clean, in great condition.

Cons: On collection, felt rushed by the agent to inspect the car, as I was checking for things to note he kept saying the car was new with no scratches, yet I managed to find a few on the door handles and rim. Thereafter, I was made to pay for an 8 hour parking ticket when leaving with the car, even though I was there for less than an hour (I was however late to collect the car by about 3 hours)

Pros: Attention of personnel

Cons: Gas almost empty when received the car

Pros: The agent was very polite.

Pros: Good services good state of the car

Pros: Awful service

Cons: Just awful service. Seemed like a scam from start to finish.

Pros: They do it out of the cwr park and if more people there it takes so

Pros: We go a little upgrade which we were grateful for but on receiving the vehicle the provider was very pleasant but rushed and very abrupt. I had to take a photo as my proof and not received the paperwork.

Cons: very poor to give the car back and we waited over 45 min. phoned many times and phone not answered when we were told the receiver was on his way. very stressful and not smooth at all.

Pros: They were easy to contact.

Cons: A full tank of fuel, would have been a plus, however with 1 bar of fuel, finding the nearest petrol station was inconvenient.

Pros: Flexible. Friendly. Affordable.

Cons: Looking at scamming us when dropping off the car. Going through minor scratches - which probably were there when we rented out the car. One could say that we should have checked better the car condition when picking it up. But the agent really looked under the car, that's all.

Pros: Pick up service very efficient.

Cons: Asked to drop the car off between 13:00 and 13:30, got there at 13:15 and nobody there, phoned and they said they couldn't be there until 14:30. So we had to sit waiting for them for over an hour.

Pros: Fast and simple

Cons: 4% more to pay by creditcard

Pros: Good communication and super easy pick up / drop off. Only issue was card reader wasn't working so had to withdraw cash to pay for the rental. No deposit was paid as a result though so no complaints

Pros: The service was very good. I dealt with two agents for the pickup and the drop-off and they were both helpful and nice. I even got help from the first one to get a SIM card.

Cons: It was a 2006 car with 100,000 Kms so you can feel it was old. Breaks, engine, gearbox... I think they shouldn't rent cars with more than 10 years or over 120,000 miles

Pros: Nothing

Cons: Car worth about same as my rental for 11 days. Could hardly pull the skin off a rice pudding let alone climb hills

Pros: Everything went smooth as it should have.

Pros: I received a message before departure so that they'd know what flight I was on. I was greeted on arrival and led straight to the car. Perfect and speedy service

Pros: The rental was very flexible, including the option to extend by an extra day.

Cons: The service was fine, but the car performance suggested that there was perhaps a clutch problem with the car. Or maybe all of that model take several seconds to respond to the gas pedal being pressed.

Pros: On site. Very friendly representative

Cons: I was overcharged when paying the balance as I already paid a deposit. I didn't realise until after payment. I wasn't told how much I would be charged to return the vehicle with the same amount of fuel as when I picked it up.

Pros: Personnel late turning up and completely rude and aggressive

Cons: Nothing

Pros: The car was in a good condition and our car rental agent Miles was very friendly, efficient and polite.

Cons: Connecting the smart phone with the car was not possible. The language on the car displace was on Chinese and we were not able to change it.

Cons: They charged ridiculous fee for a small scratch on a plastic bumper obviously making up for cheap rental price

Pros: The car.

Cons: In addition to my first comment at the top, the car was provided with almost empty tank although according with the reservation confirmation this should have been provided with full tank..

Pros: I liked fast service, that car was yellow colour, so we could easily to find it anythere parked. Return of car was easy, guy came to pick up it in agreed time and agreed place. Thanks.

Cons: When we booked a car prices were in euro, but with partial payment at place. So I paid at place already in rupies of Mauritius and equal amount in euro became over 5% higher. Not much but still.

Pros: They received a low score for the luck you due to misunderstanding on their end however overall I would use this rental company again and do recommend them.

Pros: good communication

Cons: The car was in perfect condition but I missed the name of the rental company and phone contact on the outside of the car in case I slammed the car with the keys inside, I had all the things including the phone in the car and I wanted to call the rental company for help and even the police couldn't help me. Surely this contact on the car would have helped resolve such a difficult situation

Pros: Good until they want more money for dumbness

Cons: They ask for more money that the side and then say it’s their policy then charge you for everything

Pros: Excellent communication, good value for money.

Cons: The only thing we were not happy about: We arrived 1.5 days later due to cyclone, and we asked for a discount for that 1.5 days for which we haven't used the car. But we did not get a single penny back. I would not expect full refund, but at least some discount (e.g. 50% off from 1st day) would be nice.

Pros: They have waited for me from 9am to 3pm on the pick up day due to my flight has changed and my notice to Garuda Car is not delivered by DiscoverCars

Cons: I think they overcharged me, the guy collecting the car take another 1000 rupee cash from me, saying I need to pay one more day. Actually when I picked up the car, I've already paid extra day on top, so I've paid until 10am 22Feb.

Pros: Great personal service and communication. The car was rather old, but worked great at a reasonable price. Our flight was re-scheduled and pushed a day because of a cyclone that hit the island. They let us return it a day later without additional cost.

Cons: Car wasn't the newest, but was clean and drove as expected

Pros: THEY WERE AWAYS ON-TIME, GREAT COMMUNICATORS, FLEXIBLE, HELPFUL, KIND, STRAIGHT-FORWARD, HONEST.

Pros: Will definitely rent again!

Pros: Garuda Car Rental provided a good and welcoming service for us. They met us at arrival and at return. They send us WhatsApp messages informing us well in advance.

Pros: Didier was great!

Pros: Car lasted throughout the trip Petrol efficient

Cons: Auto car was delivered and then tried to convince us why it auto would be better than manual after having booked a manual. The guys who helped us were very rude. Dirty car. No petrol. Hand break was not always working. Indicator was not good. Bluetooth does not work.