Coastal Cars at Mauritius Airport

Pros: If they are not busy they will help immediately, in one instance they said to wait 20 min at the drop off but waited 5 min, one agent was already on the parkinglot nearby, and good thing was that an agent was waiting on departure with my name tag

Cons: Before the travel it was not easy to get someone on the phone, I got a different number through whatsapp and then it was ok, and car seats were not clean

Pros: kind, good service

Pros: Friendly and nice car

Cons: With drop off there was no one collecting - but still handled well by agent

Pros: It was fast and efficient and my plane to the airport was late for the car pick up at the airport but the car company tracked my plane and messaged me on WhatsApp immediately upon arrival and the process to get the car was fast which I really appreciated

Pros: Clean car , relatively new.

Cons: Nothing

Pros: Nothing. Absolutely poor service and very unprofessional. Paid extra for out of hours pick up who was 30 mins late and left us waiting tell us he will be there in 5 mins.

Cons: Service/unprofessional/liars.

Pros: Perfect

Cons: Nothing

Pros: Great car and good communication

Pros: Nothing

Cons: They did not have a car to give me despite the confirmed booking. They then made us wait for nearly 2 hours in the hot sun after we had been travelling for 24 hours. The car they then brought us was a unroadoworthy (tyres worn right down) tiny mini which would not fit us or our luggage. They then said we could cancel the booking (which would have stranded us in the airport) or we could take a pick up that they would bring us. The pick up had faulty breaks and a faulty handbreak. We had no option

Pros: The car was old and not at good status externally

Pros: The car was great, and the reception by the agent was good

Cons: We missed each other with the agent at Gate 5, thus took some time to eventually locate each other. But no big deal, only about 45 minutes was lost.

Pros: Car was clean.

Cons: Representative didnt wait for us. There was no fuel. We needed help of other rental car company. We had problems with car and nobady comunicate with us, we had to solve problems and make solutions.

Pros: Coastal cars gave away our vehicle that we had paid a deposit for. They knew we were arriving after their closing time as we called to inform them. We had no rental car. Extremely unprofessional

Pros: See above

Cons: See above.

Pros: Car exterior was reasonably clean. Interior was OK.

Cons: Everything! - Lack of Communication with the vendor, - Downgraded the class of car to a smaller one - No accountability, even on the issue of drop off. Total lack of instructions or details.

Pros: Nothing, never had any interaction with them

Cons: Nobody was at the airport to give us our car.

Pros: There seemed to be no attention paid to condition of the car on collection or drop off. The brakes and AC did work.

Cons: The car old, dirty, damaged, smelly, smaller than I'd booked, it rattled.

Pros: Will not recommend it to others a disappointing experience

Pros: It was awesome

Pros: They were very friendly and easy to work with. Our exit from the airport was delayed so they were not waiting at arrivals, and we eventually found the sign and number to call. From there someone came quickly to pick us up and show us the car. We hired an i20 or similar, and received a Renault Duster which was sufficient for needs, clean and tidy.

Cons: Drop off was busy, and this meant we had to do a couple of rounds of the parking area before we could connect and drop the car off which was no big deal. However it was a bit unclear if we were handing the car to the right people and my friend was a little worried that we had handed the keys back to someone quite random! So identifying themselves a little more clearly would help reassure customers.

Cons: Using bad language, did not show us how to use the car. No Bluetooth or cable.

Cons: Meet &Greet late, no Office, paid standing on the parking lot, old car. Avoid,avoid.

Pros: Their proficiency

Cons: Nothing that I can think of.

Pros: Nothing

Cons: They lied and they cheated - formal complaint to follow.

Cons: No warranty taken

Pros: Quick and efficient

Cons: Quality of the vehicle

Pros: no one was they to meet me take them about 2hr to come

Cons: nothing give me a very bad car to drive unsafe had a very hard time they

Cons: Did not arrive at time on pick up. Came an hour later. Provided an unroadworthy and dirty manual car. Rejected this and they provided an automatic car a few hours later and verbally agreed an extra 50 rupees per day. I did not ask for an automatic but compromised. They then reneged on the verbal agreement and claimed 300 rupees par day. Rejected this. They got aggressive. Tried to extort money not owed. Late to assigned meeting to return car. Replacement car not great either. AVOID AT ALL COSTS.

Pros: They were very accommodating and pleasant to work with, even when there were a few complications.

Cons: When I arrived at the airport to pick up the car, there was no one there "to meet and greet". After half an hour, I noticed a hand written sign high up on a wall, with a Whatsapp number, but no instructions. I had no reason to look for it there and it wasn't clear what I was expected to do.

Pros: online service

Pros: Nothing

Cons: Mileage was 145000, so many scratches, paint peeing, rust and the AC did not work.

Pros: Very good service in Mauritius

Pros: Car didn’t let me down.

Cons: Poor communication at pickup.

Pros: Good price

Cons: One rear SEAT belt not there. Rutes extremeny old General mechanical condition of the car

Cons: Dangerous car Did not answer calls Theft from the car when it was repaired 24 hours no car and had to pay for it

Pros: Quick pick up time.

Cons: Car dirty. The Datsun Go was in fairly poor condition, but they didn't have anything else available at the time.

Cons: There was nobody to meet me as promised and I was provided with no paperwork to explain what would happen in an emergency. The drop off process was chaotic.

Pros: Very good service, clean car , quick delivery and collection with no hassle.

Pros: First thing first coming out of the airport i've spent 20mins looking for the guy and did not find him. I've manage to find a board on the window with my name on and a phone number to call which i could not do. Had to ask a local to make the phone call. He directed me to the car park that i had to walk 10mins to get to with a baby and 6 suit case. Manage to find the guy with a beat up old car. As my my wife was not too well i did no make a fuss as needed to leave.CAR WAS NOT SAFE WHEELE SHAKING

Cons: On the return of the car the guy was trying to blame a damage which was already on the car which i have picture when i took the car. Wasted 2 hours arguing other a damage which was already on the car that i have proof of. I would not recomend using coastal car to anyone. Old beat up car which was not safe at all

Pros: Door handle broken, scratches and damaged to the car, smaller than expected.

Cons: It fid not break down.

Pros: Nothing. Terrible service

Cons: Terrible service. We had to wait more than an hour for the representative to arrive and we got a terrible car

Pros: Friendly staff

Cons: Car was not in good condition. The tires nearly blew up with us.

Pros: Car half full. Loose fan belt squeak. Not great collection service. Held us up over one hour to collect. No exit ticket at exit gate

Cons: All of the above mentioned

Pros: They were very friendly and kind

Cons: Was a little bit hard to find

Pros: not received a car

Cons: no car or any alternative or help

Cons: Na autě se vyskytla závada způsobená dle mého názoru nekvalitní prací osoby, která vyměnila LP kolo před předáním auta zákazníkovi. Nebyly dotažené matice a kolo se uvolnilo.

Pros: The cost but realise now you get what you pay for

Cons: Car was in absolutely shocking condition. Nothing was what was advertised. Was extremely disappointed overall.

Pros: Overall process was easy, good value, nice stuff.

Cons: Poor condition of the car.

Pros: I was attracted to Coastal Cars by the very competitive price. I was put off at first because as a local Mauritian brand I have never heard of them, and there is also not much information available on the internet. I took the chance. In fact the best car rental service I have experienced, and I am a regular renter. There was zero stress at all, something which can rarely be said for the global brands who somehow find a way. Coastal were relaxed, and it felt like I was borrowing a loaf of bread.

Cons: Go on the impressions section and you'll find out why i gave this score.

Pros: Friendly agent when collecting the vehicle, easy handover processes

Cons: The car wasn't what I'd ordered and was told that the company had run out of vehicles, so we were given an old mini van which had seen better days. We did enjoy the vehicle despite its age, condition and quirks but it wasn't what we were expecting. However, I don't feel it was value for money at all. Sadly, we also had to cut our trip short due to COVID-19.

Pros: Good contact, was on time

Cons: They didnt have the ordered car available

Pros: Pleasant to deal with.

Cons: Quality of car condition. Pickup was outside in car park. Ok when weather fine but..

Pros: Nothing

Cons: Nothing

Pros: Very quick and helpful

Cons: Nothing

Pros: Everything was quick and easy

Cons: None

Pros: evrything was easy and perfect - thank you

Pros: The car pick up was in airport.

Cons: On arrival nobody met, but was promised. We come to the place the car was not ready, as lady told they are still cleaning the car. Car arrived with nearly empty tank and up to contract we had full to full. Scratches was all around the car except might be the roof, inside the seats had many dirty spots, gear shifter was in condition of old timer, drivers window opener switch was broken, ignition key in very bad condition. On return we had to wait almost half an hour, nobody was at place.

Pros: it was easy to find agent on my arrival

Cons: to expensive

Pros: People, price location

Cons: Car was a bit beat up but was noted on the agreement before handover

Pros: Honestly not much besides the option of GPS or wifi in the rental car but even that was because they was only one GPS unit

Cons: It had a back ally deal vibe with little to no communication.as it stand a week later and I still haven't received my deposit back

Pros: Easy, fast and nice 👍🏾

Pros: Nothing, the service received and the car was appalling!

Cons: No agent to meet and greet. No office, they work out of a car parked in airport car park. Car was NOT what I booked. Car was very old and dirty NOT recommended at all!

Pros: They were responsive when I approached them with the problems I was faced with albeit problems they themselves were responsible for!

Cons: Initial vehicle unroadworthy, asking me to drive without speedometer to rendezvous at another place totally out of my planned route to the hotel. Initially offering a Qashqai then handing me a much smaller Juke! I eventually got the car I rented, a Toyota Avanza, only after I raised a dispute with Discover car hire.

Pros: They are situated at the airport. It was very easy to spot them on arrival

Cons: When we returned the car, there was no representative in parking bay B2 to get the car from us

Pros: They are uncomplicated

Cons: Time spend dropping the car, nobody was there, 30 min waiting... Car too “used” and a bit old , cleanliness not really good

Pros: Promptness, courteous, punctuality.

Cons: Extra charge for off hours. Also the car should have full gas when delivered. The car was delivered with not full gas and therefore we had a dispute as to whether I delivered the car with the right amount of gas. If delivered full and return with full gas! No dispute. With the dispute I had to pay 500 rupees extra, which I was not happy.

Cons: They didn’t have the baby seat when we picked up the car They weren’t there when we wanted to make the drop off so we had to wait an extra 30 min and had to have a representative from another rental firm call them and tell them to come... we nearly missed our checkin :-(

Pros: Car rental agent was fantastic, helpful, quick and knowledgeable

Cons: Owner advised of a “late” charge that was applied due to keeping an agent at the airport. Upon arrival the agent was already there helping another customer which means that there was already an agent working.

Cons: Terrible condition, no representative at drop off

Pros: Car was clean and tidy, lovely staff, very quick to pick up once he got there after a long flight. Drop off again was quick and easy

Cons: We couldn't find the representative, another lovely man from a different company rang coastal cars. we waiting for about 30-45 mins for him to arrive as he had got held up. Was panicking for a while but all worked out well.

Pros: Paper work was done quickly

Cons: Booked a Citroen C1 and got a Toyota Corolla instead.Also wasn’t very happy as the coastal representative only arrived at the airport at 07:15 instead of 6:30am as I had to pay for out of office time as well

Cons: it took 30 mins to find the representative to pick up the car

Pros: When contact was made with the office an agent was shortly there.

Cons: It’s was sold as a meet and greet service but didn’t get such a service as the office had to be contacted at the pick up and drop off

Pros: Polite & simple service

Cons: Meet & greet wasn’t there - I had to call the office and wait for arrival, on return representative wasn’t there as agreed either so had to call again. Wait time each time wasn’t long but the service as advertised was not provided.

Pros: They phoned the morning warning us that we wouldn't be getting the vehicle we requested. Further than that NOTHING was good.

Cons: Vehicle condition, collection and delivery service and the fact that we're still waiting for documentation despite daily requests

Cons: I had to phone & mail with Coastar Cars in Mauritius 4-5 times in advance, in order to get confirmed that the committed car with the given car size will be available at pickup time.

Pros: I liked the rep, he was very good and efficient

Cons: Nothing not to like

Pros: Nothing

Cons: It is unacceptable to pay extra for the agent to be late delivering and not even pitching for the collection.There also is a huge difference in marketing a Citroen C1 and and providing a Renault Kwid, NOT similar quality at all.The car was all dinged up. The front tryes are illigal to drive with, the car was full of dings and dents, stain marks on the rear seats.

Pros: Friendly! Would rent from them again.

Pros: I liked the fact that the process of booking and collecting the car was easy and the car was in good condition. Also when we dropped the car off Ahshay drove around looking fr is in case we were lost.

Cons: I didn’t like the fact that there was no desk or any prominent signage to point to where I can pick the car up. Maybe a few signs or an info desk is the way forward.

Pros: Very poor

Cons: I would fully expect some compensation for the poor service.

Cons: Hassle finding the guy at start and then again at finish. Car was quite damaged around the body, but not so worried about that. But the brakes were poor, which was a serious setback.

Pros: Cheap - you get what you pay for

Cons: Terrible service. Very late meeting us both when we were picking up the car and returning it. Almost missed our flight. Rude and unpleasant staff both in person and on the phone. Untruthful with reasons for delays. You should remove this company from your website

Pros: easiness and fast

Cons: the pickup was a bit slow