Mauriconnect Car Rental at Mauritius Airport

Pros: Not much. They should have a proper desk.

Cons: They don't have desk. Cars are a bit too old (and damaged). Find the sign on a board was hard. Nobody was waiting for us. It was a bit messy.

Pros: The car, a Hyundai Grand i10, very well swollowed 4 people with 4 big suitcases + 4 big handbags!

Cons: Took very long time to get in contact with a representative. There was a sign beside the outside door with my name on to call 4 different phonenumbers. We received the car after 2 - 2,5 hours. We were suppose to pay a certain amount in Euro according to the contract, but when they where about to draw that from the card, they changed it to Rupies with an extremely bad rate.

Pros: The agent when he did meet me was helpful

Cons: The time waiting to collect the car - approximately 1 hour

Pros: The efficiency of the personnel.

Cons: My name was not on the board when i arrived and that caused abit of a delay.

Pros: The agent we returned the car to was very efficient and sympathetic.

Cons: Agent we picked the car up from

Pros: Great value

Cons: Meet and greet could be more clear as of agent not there the sign is not easily noticable.

Cons: I could not find any greeting upon arrival

Pros: The drop-off was super quick and no fuss.

Cons: It took ages for them to attend to us - well over 90 minutes after we arrived.

Cons: Fuel was only on 2 bars and it wasn’t a full tank

Pros: Great value/price ratio, very efficient drop off.

Cons: Car pick up was a lenghty process.

Cons: the representant was not a realy charming person, looks like a little surly, but he did the job well.

Pros: Despite being a small 'off airport' provider (they met you in arrivals and took you to a car in the car park, the service was good and the car decent

Pros: Nothing

Cons: Absolutely terrible service. First car they tried to give us the wheels were bald! The second car we received which we signed for was covered in dents. We drove the car for a week and then it wouldn’t start! The battery packed up. We then noticed there was a ticket on the car saying that it must have a service at 100k miles - and it had done nearly 110k! After 2 hours they came, couldn’t start the car so made us go back to the airport to get a third car. Waste of an afternoon of our holiday.

Cons: We booked a car, but we got another one. They told us that they would call us a day later to change the car. But they never called us. Later that week I send the company a email about some damaged and I never got a response. Also we needed to pay for our damage and they told us we could get the money back at nu creditcard service. But we had a full coverage and I don't have a car insurance at my creditcard. So now I need to arrange that.

Pros: Exactly as described, new car offered.

Cons: None

Pros: Great value for money. Meet and greet service at airport. Quick and easy drop off.

Cons: Car condition poor. Took long to pickup - agent was busy with another customer. We hired three cars in the group and it took over an hour before we left the airport. When we reached the arrival place, the agent was busy with another customer so we waited about 15 min before he came to meet us.

Pros: Nothing

Cons: The car was in a very bad condition. The shocks were broken. The engine revved badly. And the window did not go all the way up

Pros: The agents made the process really easy. Also the car was in perfect condition.

Cons: Having a online full payment scheme will help

Pros: Good value for money and car in good working order. Staff friendly and efficient.

Cons: Empty tank on collection GPS not in English -would have been a great added bonus!!

Pros: Friendly staff and very helpful.

Cons: none.

Cons: I had an accident for which the rental company billed me and I paid on the spot. My insurance company is requesting a itemized repair bill which I requested few weeks back and still waiting. My insurance is refusing to refund me for lack of that bill

Cons: Car was a wreck. At return they tell me that there are some scatches more an wanted that I pay for them. There were absoluty no new damages. But you cant't write down all damages at pickup because there were too many. The front fender came out because off missing screws!

Cons: 1 agent at the airport dealing with multiple clients so there was a lot of waiting around, once I actually found him.

Pros: Nothing.

Cons: Inability of the agents to communicate with each other. Agents giving promises which were never fulfilled. Take it or leave it attitude.

Pros: Very friendly and professional

Pros: Poor service. Just trying to rip off the customers charging for old superficial scratch on the bumpers

Pros: Everything! It was very easy for both pickup and drop off and we had no problems with the car.

Cons: The gas tank was quite low when we got the car. Just a bit inconvenient. That's all though!

Pros: very poor service did not answer their phones and no one came to meet us to collect the car as promised.

Cons: nothing

Pros: Friendly, courteous and great value

Pros: Additional cost, insurance.

Pros: Very good, almost brand new car. Very friendly and helpful staff. Would highly recommend the company for car rental.

Pros: The service

Cons: Nothing

Pros: Very friendly and helpful representative and the process was very snooth

Cons: Nothing

Pros: The employee at the airport, Abishek, was very helpful and communicative, always willing to keep me happy.

Cons: I felt kind of ignored when I reported by phone what was the issue about. I had to email pictures to proof, otherwise, they told me I should fix the issue myself or pay 50euros for something it was not my mistake

Pros: car in good condition, quick service

Cons: nothing bad

Pros: Quick, very friendly staff

Cons: There was no way to indicate in the booking process that we needed 2 car seats of the same age range instead of one and the car was smaller than the reference car on the Website shown during the booking process. It was supposed to fit 3 suitcases and barely fit two.

Pros: Correctly and friendly service

Cons: -

Pros: Very efficient, great car, very happy

Cons: Nothing

Pros: Friendly and efficient

Cons: The car had a few dents and scratches on it, but was reliable to drive and only cosmetic.

Pros: As mentioned above... I was received well by a pleasant agent, smooth collect and drop off... recent model... overall absolutely satisfied.

Cons: nothing......

Pros: price

Cons: Efficiency of the car rental agents

Pros: Service rapide , accueil personnalisé a l'aéroport , voiture propre qui correspond bien à la location

Cons: Rien c'est parfait

Pros: Got the car we hired, and good collection and return procedure.

Pros: Prompt reply, accuracy of the information provided, easy to reach

Cons: N / a

Pros: Everything was just absolutely perfect. Veronica and Dirk van Eeden

Cons: We have no complaints whatsoever. Our booking was the first with the company but for sure not the last. Veronica and Dirk van Eeden

Pros: Car was cheap and very useful during our stay.

Cons: Not easy to find representative as there is no desk on site and the representative was not there on the agreed hour, but very friendly other representatives called him and the rest went smoothly. Very long process of marking all damages on the car on the pick up, none on the return though.

Pros: Flexibility of drop off

Pros: really good value, clean car, friendly service

Cons: the general waiting time to pick up and drop off. had to make an international phone call for both pick up and drop off, since the representitive wasnt there as stated.

Pros: Nothing! They didn't even have a big enough car for my party. They gave me a small car which didn't have enough room for my luggage or passengers.

Cons: They took 30+ minutes to pick us up from the airport and 45 minutes for us to return the car. They also gave me the wrong size car.

Pros: Good value

Cons: The car had fairly high mileage but was fine.

Pros: Nil

Cons: Very bad service. First, this car rental company does not have a proper booth to begin with. We didn't know that the person was waiting at the airport for us. When we returned the car, the guy insisted that the car is damaged which is NOT TRUE. We even had photos of the initial scratches. He insisted that we pay 400 euro for the damages. When we refused, the boss hurled vulgarities at us over the phone. This is unprofessional. We entered the immigration shortly after.

Pros: Once we found the representative the check in was quick, simple and thourough. When dropping the car back again it was a very quick process.

Cons: Arriving at the airport after a 12 hr flight it was not clear where we should go to collect the car. There was supposed to be someone holding a card with our name on but we couldn't see anyone. We went to the customer service desk and asked them to phone the rental company to find out what we were supposed to do. We were told to go and wait by the door, only then did we see someone write our name on the card and hold it up. It would have been a flawless experience if this had been done initially

Pros: Helpful staff

Cons: I couldn't find a place to drop the car off at the airport.

Cons: They charged us over 4 car wheel covers (and only one was missing). I was not sure if it was missing. Looked like a scam. The car was so old and broken with engine problems and the baby car seat was not safe at all...

Pros: Cost

Cons: Waiting to collect car

Pros: Nice car, friendly agent, good value

Cons: Not. Some confusion.hing really. Left my phone in car which they found but seemed unable to get it back to me

Pros: Yaseer was really helpful in guiding to gas station and getting a sim

Pros: Nothing

Cons: I would need pages to fill this section in

Pros: Nothing.

Cons: Wasted a lot of my holiday stuck along the road or waiting for them to sort it out, while they accused me of it being my own fault. That had instal an incorrect battery for the car made it unreliable, got us stranded twice. They then gave me serious attitude and implied we were being stupid or lying. They promised to switch the car but didn't arrive. Would not answer the phone from my number but spoke to a friend of mine, and promising to only send someone to just check. Never apologized.

Pros: VERY FRIENDLY AND GO OUT OF THEIR WAY TO BE HELPFUL

Cons: I DID NOT GET TO MENTION IT UNTIL WE RETURNED THE CAR, UT THE REARVIEW MIRROR ON THE DRIVER'S DORR WAAS ROKEN

Pros: WHAT SERVICE??????

Cons: HOW ABOUT NO CAR FOR USE

Pros: nothing

Cons: the car was tatty, the representative wasn't there to meet me. I ended up having to call the company and when the rep turned up he was unprofessional, trying to get extra money to cover his parking costs, and to cover a so called bribe so he could park near the terminal .

Cons: I m expecting full payment back into my account

Pros: Speed at collection

Cons: Deceitful service

Pros: Nothing good

Cons: Can't be trusted. Very poor communication with client in case of any unavailability of cars or booking not accepted.

Pros: The representatives at the airport were polite and the pickup and drop off process was quick.

Cons: Mauriconnect do not have a base at the airport. They dtive the cars there from their office on the other side of the island. It was not easy to find the representative on pickup and drop off. The steering on the car supplied had very heavy steering. Suspect the power steering did not work.

Pros: Everything except time spent waiting to find representative.

Cons: Hard to find the person (representative) in the airport, as you don´t have a desk in airport.

Pros: They provided a basic car at a reasonable price that was all that was needed for the small island.

Cons: Poor quality control before delivery. Windscreen wash fluid was absent which left a smeary screen which was diificult to see through at night. On trying to fill all water drained out the bottom. Car was replaced but only after many phone calls anc again screen washer was empty (but fillable!). All tyres on both cars neede inflation as were 5-10psi under inflated. On return to airport car was passed on to next hirers with again , a basic check and floor mat shake out.

Cons: The representative was late arriving to both pick up and drop off of the car.

Pros: Efficient

Cons: Difficult to arrange to extend the return by 2 hrs

Pros: I loved how easy it was the process of collecing and dropping off the car. Super quick and efficient!

Pros: Friendly staff, easy paperwork, good value for money.

Cons: No show on drop off, waited 30 min and had to leave the car, which was quite stressful before departure. Pick up was not smooth either, had to ask someone to call them to bring the car. The car itself was fine but low on washer fluid and the lighter didn't seem to work.

Pros: Price

Cons: Waiting for representative and uncertainity where he should be not possible to pay by DinersClub credit card the price on booking voucher was in euro, however representative converted it to Rupia according conversion rate from kind of application, then the final price on my account was a bit higher

Pros: Easy and efficient

Cons: The ticket to leave the parking that we were given was not valid and we were sent back to find the representative. However, Mauriconnect doesn’t have an office there and no answer when calling. In the end we had to pay a ‘fee’ to leave the parking.

Pros: car was ok overall and suited our needs

Cons: car was old, bashed about and just generally scruffy . not what we are used to especially for the price paid..

Pros: Great car.

Cons: Were asked to pay cash on arrival, contract said could pay in cash. At return, credit machine still not working, had to go to ATM and withdraw cash ± transaction fees ATM withdrawal. Car had but if sand in interior.

Cons: There seemed to be no communication between discover car hire and the supplier. The supplier was unprofessional and did not supply the iternary quoted for.

Pros: Nice staff, all went well

Cons: The cleaning liquid for the windscreen was terrible. I believe it was just pure water without any cleaning stuff in it. It also finished quickly.