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Global Rent a Car at Warsaw Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Unfortunately only drop off key as it was easy all we had to do it drip the key through letter box
Cons: There’s not enough space here to write how unprofessional service we experience as well as worrying for other customers I hope they will improve their service after my worrying comments made while picking up the car. We experience worst service we ever faced while renting a car and mainly they could have put our baby in danger by giving us unacceptable car seat as it was falling into pieces it’s horrible to even think about what could of happened if we had an accident!!!
Pros: Note that I was not able to pick up the car, ranking of 5 above is generic
Pros: NOTHING ! they are thieves !!! the violated BAIT AND SWITCH law !!!
Cons: nothing they should be in jail
Pros: Fast and easy
Pros: Drop off was quick with no questions asked.
Cons: Price was higher at the counter. Vehicle had higher mileage and some issues but overall drove OK.
Pros: They were fast...even if it was fast to upcharge me money they did manage to get me in and out quickly.
Cons: They fined me for traveling outside of Poland despite me already telling the associate that I was going to do so upon pickup. Further they said my paid for full coverage was not sufficient and charged me for their full coverage (or else I would be stranded without).
Pros: after the agent arrived everything went quiqly
Cons: I had to wait for the agent to come
Cons: the company cancelled my reservation while I was on the plane. When I got to the airport 1 hour late because of my delays they told me They cancelled it and they still have the car and if I want it I have to pay for a brand new reservation. They really tried to scam me. When I called my cc company and tried to file a claim they called me back saying it’s now available to me. The person I spoke to on the phone is a moron in this company
Pros: Quick / easy / affordable
Pros: Got a brand new car, but not the car I ordered.
Cons: Too much waiting at pickup. Only 1 person serving. Bad pickup location, elevators out of order. Not easy with a family and lots of luggage.
Pros: As explained above. Very dissapointed
Cons: We booked the car months ago and to turn up and be told the vehicle we booked was not available was most unprofessional and inconvenient
Pros: The car was fine.
Cons: They charged me extra for not having an International Driver's License. Seems like a scheme to make money (I've rented plenty of cars from other agencies that don't require this).
Cons: Car was not ready at pick up - wait over 30 minutes Car's interior was not cleaned inside prior to pick up
Pros: When i dropped off a very kind employee was in the parking lot and took care of everything right there.
Cons: I don't think i got something from the same class that I had reserved and paid for.
Pros: The car was clean. The agent spoke good English.
Cons: Too expensive. Not clear where to drop off. Extra charges. Not there when they were suppose to be.
Pros: My flight was delayed by 1 hour due to strikes on airport then it took us nearly over 1 hour to cross passport control, when we arrived well withing office openning hours they said we are over 1 hour late??? And they gave our car to someone else.. there was nobody on the desk, it said i will be right back ring the number...so when we rang the number, member of staff said office is now closed (at 2pm) for the rest of the day as he had to go home and there is nobody else to give us a car???
Pros: There were hidden fees that I was not made aware of until I was at the counter.
Cons: The car did not have the basic amenities that most cars have at this time, namely an adequate USB charger that connects to a display for navigation.
Pros: I got a car with a very strange specification. There was no basic cruise control function
Pros: Great car.
Cons: Waiting for Global car representative one hour to get a car.
Pros: Upgrade to a better car
Pros: Dreadful - No communication, we weren't shown where the car was or anything. Handed keys. Charged upon returning £1500 without notification
Cons: Everything - the unexpected bill with no contact being the worst part.
Pros: All fine. Good worked that provide enough information about rent. Possibility to upgrade car as required. Good value for good expectations.
Pros: 1. Good car. 2. I particularly liked the personal follow-up by the Manager who gave me a call to hear my feedback after the drop-off.
Pros: Everything was great! Good service and best price we could find on the market. Additionally, we got our car upgraded free of charge. I'll definitely use services of Global again.
Pros: Nice little car to drive.
Cons: Global were quite aggressive regarding Insurance. We purchased full insurance through your website, but still Global insisted that this was not good enough and tried to hard sell more insurance. On returning the car to Warsaw (fully cleaned!) Global were reticent to Check the car back in in-person. After much persuasion they came with me back to the carpark to check the car over - very grumpy representative was then intent on finding ANY small blemish to make me feel uncomfortable
Cons: Car was broken, had to return back to airport in less than a half an hour of driving. Extremely long wait for pickup, no support when I returned and complained about car condition. No car replacement offered. I was left on my own by your company agent on the airport. Total lack of communication from customer support. After 2 weeks still no response for my email.
Cons: Received downgraded car. Representative said I was lucky I got a car at all as they were very busy….absolute shambles. No refund for downgrade. I do not even understand how you have them listed as a rental company. Zero reliability. When returning the car apparently there was a scratch on the roof which as soon as I started to take photo of it and used my finger to rub it off, it became not a scratch anymore and the checker signed the report defects free. Scam attempt. That’s how I see it.
Pros: nothing, can wad dirty, and in very bad condition.
Cons: Nothing, customer service advice was rude and I feel like in the prisoner not like customer which pay for the service. He not let me rent a car if I don`t pay for global rent insurance even that i show him I already paid for insurance when I booked renting, he doesn't want me to listening and over talk to me . very rude person. they don't like when you buy insurance with different company then them .
Pros: Friendly people
Cons: The car was not as spotless I would have liked.
Pros: Ease of finding rental desk
Cons: Low level of cars for rent High price for renting cars at a low level
Pros: First of all, office was closed when we arrived at 1pm. We had to wait 20 min. For some one to come. Second of , there was no car available which I booked 3 month earlier. It supposed to be SUV- AWD, type like VW Tiguan. Agent apogee me instead small hatchback (totally different class) for the same money. What a joke. Very unprofessional company and should not be in a business at all. Terrible customer service. Will never recommend to anyone. I had to rent car with different rental company
Cons: Very unprofessional
Pros: Nothing. Will recommend any other rental agency
Cons: Nothing. Will recommend any other rental agency
Pros: I am very disappointed with the conduct. They took unnecessary money from me that I did not have to pay
Pros: Directly at the airport
Cons: Forced to sign unknown documentation sent later to email, could not see T&C before collecting the car. No option to challenge any details included in any of the reports before or after. If you have left your credit card details - it is too late, I am afraid. Fully paid insurance is wortless accordingly to them. They have marked back seats as dirty even though I have not opened back door at all. Do not answer phone. No customer service available. VW Golf or similiar = damaged unreliable KIA Ceed.
Pros: Rental pick up was relatively fast
Cons: Instead of Mercedes SLA250 I have got Seat Arona that was significantly smaller. It is not the same class car.
Cons: Car was not what I booked. I booked a VW Polo or equivalent. I was given a Kia Picanto which is similar to a VW UP! I also had to carry the child seat I'd pre-booked, to the car (along with my luggage and child in a pushchair) and fit it myself with no instructions! If the child seat is pre-booked, why is it not already fitted correctly in the car??? Bodywork was poor condition, the clutch was going, making gear changes difficult and the brake pads were worn judging by the noise they made!
Pros: Office is not easy to find it.
Cons: Car was not checked for fault before rental and was given with safety issues what was not obvious at point of picking up. Agreement designed to scam customers. Agent did not wait longer then 59 minutes then agreed time even when plane arrival was late.
Pros: Car was clean and new
Cons: They ruined my vacation because they gave me expired car documents. I paid extra to leave the country and I wasn’t able to do so because of the expired documents, the border police turned us away. We called their office and they couldn’t do anything for us. This issue has still not been resolved.
Cons: State of the car. Pressure to take on extra cover.
Cons: Global Rent A Car failed to state important information about credit card requirements that forced me to pay double the originally agreed price. I believe the company intentionally acted in bad faith to extract extra money from a tourist placed in a vulnerable position.
Cons: First of all They charged us 204$ insted of 140$. They didnt return the diposet yet! they said it takes 2 weeks. The worth thing is, they are the only company or place i gave my credit card information and the next day the used my card by 15 charges of 99₪ each time. And because of this my cridet card company blocked my card for the rest of my tour. During the week i can not use my card, left with out money during my vication.
Pros: Didn’t get the car. No other solution proposed
Cons: When I arrived at the office car was not ready for pick up yet. I had to wait.Pick-up protocol was provided as e-mail only, no printed copy was available. I must blindly sign it electronically at the office without seeing it. I received e-mail with Pick-up Protocol one hour after I left parking garage. It was impossible to read it using telephone. Car rental agent did not pick-up the phone after I left his office. It was difficult to find Global’s Rent-a-Car Parking spot in gigantic Parking
Pros: Everything was good and fast.
Cons: Hard to find parking when returning the car.
Cons: The agent forced me to pay 3x what was quoted to me on the website.
Pros: They didn’t had a car for me
Pros: It took 25 minutes to serve each of the 2 clients which were ahead of me plus 25 minutes for me. The forms I have already filled up at booking had to be re-entered manually. Nothing was automated and person at the counter was very stoic about it. This seemed to be normal for him.
Cons: Nothing. Route to rental office was completely off and nobody was picking up the phone to help navigating to their location.
Cons: Offering unnecessary insurance, switching rates on the car due to “currency rates”
Cons: The car hire company (Global Rent a Car whose legal name is Flex Rent Sp. z o.o.) tried to cheat me sending an invoice for damages the car that were made up.
Cons: It's a scale, never rent a car from them. They just try to robe your money. Zero service
Pros: Nothing! Scam company?
Cons: Company was shut!
Cons: Global rent a
Pros: Price was competitive
Cons: The car was in a very poor condition and covered which scrapes and scratches. The representative was never at the rental desk and I had to wait 30 mins to collect the car. Drop off, they didn't even answer the phone so I had to drop the keys in the post box. Then they have now found some more damage on the car (on the roof) and are trying to charge me for this. The car requires a full respray anyway as it is covered in dents and dings!! Very, very disappointed.....
Cons: They are dishonest. Never sent me rental contract or the return receipt but few days later they charge me additional $136. I'm fighting this charge with my credit card.
Pros: They are scammers.
Cons: I rented a car and renew it 3 times. the first car has a problem with low battery and called a road assistant. the second car has 104,000 km on it. Rental office is hard to find and always vacant. In addition to the protection I purchased through Discover Cars, Global rent convinced me to purchase an additional coverage from them to cover everything including cleaning. After dropping the car, they withdraw 300zl for a car cleaning.
Cons: Hidden costs, dirty car, poor service. They are scammers trying to take advantage of their customers
Cons: no responses to complain from warsaw office, no answer to phone call, no answer to e-mail
Cons: They tryed to scam me with extra charges for damage already on the car
Cons: The insurance price was different again and have to be carefull on the agent that works in warsaw chopin, he is fooling people with the price, I do not recommend this car rental.
Cons: Poor customer service
Cons: Provide what you advertise and charge for.
Cons: The company wouldn't accept my credit card for an entirely technical reason hidden away in the small print of our rental agreement. It said that because my credit card had to spell out my first name (rather than just use an initial), I would have to use a debit card and pay £150 more for insurance.
Cons: Rude staff, I expected higher class car which I paid for, instead got a car with total loss, whole side of the car damaged, door didn't close properly, when I tried return it nobody in office, nobody answer the phone, total joke
Cons: Long lines to pick up, noone there at drop off, not sure where to drop off. Wouldn't accept my credit card at pick up, (the same one I used for the deposit that worked) because the numbers on the credit card were printed and on the back. Crazy outdated policy. So I had to go back to my far away hotel for the 2nd time because a US drivers license and credit card is not enough to rent a car at Global. Overall terrible communication and customer service!
Pros: Convenient pick-up and drop off.
Cons: Not enough explanation in English of what I was signing when picking up car (e.g. they requested approval of the car's condition before showing the car).
Cons: Final cost
Pros: Quick and easy to book a car.
Cons: Spoke to Global Rent over the phone, upgaded my car to premium arrived in Warsaw to find out the car wasn't there.
Pros: Quick, efficient.
Cons: The office is difficult to locate. It is in the departure lounge, rather than in the arrivals lounge, as most of the other rental companies.
Pros: Very good price for brand new car. I’ve ordered VW Golf but I’ve got brand new Kia Ceed!
Cons: I was not informed about additional fees. The return of deposit takes too long
Pros: no screen wash liquid.
Cons: It appears I was one, of many, scammed by this car rental agency. Global/ Flex Rent a Car claimed I returned the car with four new damages. Upon inspection of the time stamped videos/ photos I took before and after, as well as the knowledge I didn't have any issues with the car, I looked into the reputation of this car rental agency online. I was distraught to see ~800+ negative reviews of this companies operation in Poland (on Trustpilot/ Google Reviews/ TripAdvisor).
Pros: Very professional and friendly. Also very helpful and informative. Helped me to solve a puzzle of renting in a face of difficulty related to fraud commited on my credit card and this card having to be closed. We still found tge solution allowing me to rent a car.
Cons: I booked partially paid but upon picking up the car I was charged much more than the quote and invoice stated I have left to pay. The car was extremely dirty inside and out. The prerental condition report I was given was for the wrong car. Overall worst car rental place ever.
Pros: I am sorry! Nothing! The office should be open at 7 am and we waited (3people)1 hour for guys to open the office to get a drop off inspection!
Pros: Nothing at all. They are rude and are takling behind costumers backs. Two old ladies did not Get the concept of the deposit. And instead og explaining to them, the gut lost the costumers and went on in polish with takling behind their backs.
Cons: The CAR was not in good condition. Rude costumer care.
Cons: 1 hour wait to be attended to 30 minutes wait after being attended to until getting the vehicle Being charged for returning a dirty vehicle when the agent assured me that we don't need to do this considering that he made us wait to long to get the car.
Pros: Fast and easy.
Cons: Great staff
Pros: The cost of hiring.
Cons: Difficulty with finding the car parking spot.
Pros: It was relatively easy to pick up the car, however, when comparing to other companies i use frequently it was a bit sloppy.
Cons: Terrible Customer Service, no contact with support, very long time awaiting for car - i was on time and had to wait 1 hour before they had the car ready for me. I was handed damaged car with a large number of additional damaged elements which were not in the initial protocol and the company attempts to charge me for those even without having any conversation - just issuing an invoice! without even caring about an e-mail i sent them with all the damages photoes made at pickup...