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PANEK at Warsaw Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good service.
Pros: Panek is absolutny the best !!!!!
Pros: 10 out of 10
Pros: Mercedes is safer and better technically
Cons: I got upgraded to a smaller car (trunk), no room for all the luggage, multimedia did not work at all, diskonkey did not work, no water for the front window
Pros: Super nice people/service.
Cons: They didn't have my reservation in their system . I had to wait for over an hour for them to find me a car. They were very apologetic.
Pros: Great customer service and nice, clean and new car.
Pros: Panek responded quickly to inform me they will not be refunding me the money for the two year service done I had to do out of pocket on a car that was not reliable for my extended trip.
Cons: I received a car that was not prepared and had to service it. The car rented for two months for a trip throughout Europe. Within two weeks I had to do an annual service on it and had to pay for it as I was not able to make it back for a replacement car. Panek refused to repay me for the money I had to spend to service their car that was supposed to be prepared for a two month rental. Horrible customer service and I lost two days from my vacation to deal with the matter. The car was not reliable
Pros: Very professional
Pros: Very nice and professional agents.
Pros: Very nice car received
Cons: Very good no problems at all
Pros: I was very satisfied.
Cons: The exactly car I have ordered
Cons: All good
Pros: Problems with answer and rude staff
Pros: the price
Cons: the car return indication
Cons: I did not receive the vehicle due to a flight delay, and when I arrived in the morning they did not have a vehicle to give me
Cons: Hard to find the drop-off parking, mainly because of a poor information signs at the airport, not the rental company's fault.
Pros: tell your agent in Warsaw where to drop of car in Krakow at airport
Cons: everything was OK
Pros: Absolutely nothing
Cons: Stuff the most arogance ever met. Absolutely disgrace. Hate panek. Will never use them again
Pros: The desk representative tried being helpful and did his best with the situation he was presented with.
Cons: The class of the car I reserved was not there at the time of my arrival, the car that was given to me was filthy and run down with squealing brakes amongst other issues. The class of the car I needed and reserved apparently was not available in the entire country. I ended up renting with Hertz to get great customer service.
Pros: Very little. The over charged me for the vehicle & gave me an automatic when I booked a manual. Customer service was very poor. I would never use them again. Have logged complaints with both Panek & Discovercars.com
Cons: See my previous answer. I would recommend any customer looking to hire a car NOT to use Panek.Theyover charged me for the vehicle & gave me an automatic when I booked a manual. Customer service was very poor. I would never use them again. Have logged complaints with both Panek & Discovercars.com
Cons: Over charged, unhelpful staff, expensive
Pros: The experience started well. The agents were friendly and helpful
Cons: The experience turned into and unnecessary hassle for me.
Pros: excellent service
Cons: no complains
Pros: Friendly and helpful. Good value. We had a new Seat Ibiza.
Cons: Easy to contact, we took out the extra insurance cover. Thankfully we didn't need it but it is best to be safe than sorry. Drivers on the roads here tend have spacial awareness issues and drive very close to your rear end. We was slightly after time when returning the car due to traffic so we telephoned ahead and was reassured that all will be okay.
Pros: Great service and easy communication.
Cons: The process of drop off at the air port could have been made clearer
Cons: time it took to get the car
Cons: Additional cost for drop off in different location
Pros: Easy quick good(way better value than known established providers that are way too overpriced) price profesional service
Cons: There is nothing I didn't like
Pros: Tire inflation sensor bad or too low, engine dying after stop
Cons: Knowledge of rental agreement
Pros: Overall, the price was good enough.
Cons: We spent more than an hour standing in line and there were only 3 clients before us. Than the car appeared not arrived yet and we waited another 15 -20 min, than we started to fill documentation that also took time. Additionally, they asking you to sign damages report in the office before you see the car, seems strange.
Cons: It seems that often there is no one at the airport desk
Pros: brand new car , very well trained staff , very nice personnel , car was very officiant witch gas, clean car
Pros: they promptly apologized and cancelled my reservation without charge when they didnt want to honor ny US license
Cons: they refused to give me a car when i dint have a international license even though i have a usa license which basically all other companys honor
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
If the duration of your stay in Poland is longer than 6 months, a driver license issued in Poland is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The following payment methods are accepted: MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
For the following car group(s): Premium, a credit card is required.
The credit card must be valid for the following period from the start of the rental: 3 months.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia.
Information on the exact fee amount is available by request.
Crossing country borders is forbidden to the following countries: Moldova, Russia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Pick-up & Drop-off