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Flexways at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Everyone was very friendly and helpful
Pros: Friendly and efficient
Pros: Front desk person when picking up The car and dropping it off was very friendly and helpful.
Pros: Easy and fast checkin/out and communication
Cons: We asked the agent at checkin counter some questions about how to proceed in case of an accident or flat tire and the agent only focused on selling us an additional coverage (we had full protection via discover cars) and did not explain how to proceed if something happens. Luckily, nothing happened so we did not have to contact anybody.
Pros: Evelyn at main office was amazing and very helpful. It was a pleasure to deal with them. Car was perfect.
Cons: They gave us the car without coolant then laughed and provoked us as we tried to explain why that was a serious problem on Costa Rican jungle roads. Because there was a dent on the bottom probably from us hitting a rock at some point, they refused to believe us about the coolant thinking it was some weird scheme to scam them. To have that be your gut instinct with customers already paying you a lot is blatantly horrific customer service. They exist to take advantage of tourists.
Pros: Fast drop off
Cons: No representative to pick us up at arrival. Had to wait for about half an hour. Tried hard to sell us more insurance. Fees for additional options not transparent. Car had already more than 100'000 km.
Pros: They helped us walk our bags to our nearby hotel since traffic was so bad.
Cons: The way they presented the extra insurance. It was just a communication issue, but it immediately caused me to be skeptical. We got through it though. We also had to insist on getting the 4-wheel drive we paid for as they wanted to put us in a 2-wheel drive.
Pros: Fast and friendly staff
Pros: Snelle professionele service
Pros: I would like a partial refund the car was in terrible internal and external condition. With lights hanging off, body work hanging off and broken, dirt and stains inside the car. I have photos to evidence this.
Cons: The people at the car hire were nice.
Pros: A long time for all the paperwork and a lot was wrong like the adress etc.
Pros: The car was not supplied by Flexways but EC Rent A Car. I was forced to pay Full Coverage twice, the car was in bad condition (wheels, brakes, etc).
Cons: The car was not supplied by Flexways but EC Rent A Car. Flexways is there only to get an easy money as intermediary.