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MEX RENT A CAR at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The AC got broken after two days in the country. I hadn’t the possibility to get back to the office to get a repair… so I didn’t bother to even call for this matter. But I think they should check also this.
Pros: The staff who helped at checkin was extremely friendly yet professional . Great experience
Cons: The car was quite old , over 115k km but it drove very well and given the conditions of Costa Rica roads, it’s good the car wasn’t too new .
Pros: very friendly staff, very good organized on the airport (look for mex or ask someone there- very helpfull)
Pros: Quick, efficient and helpful with local knowledge
Cons: Nothing to dislike
Pros: Very friendly staff, car in good condition
Cons: Car audio system was very dated.
Pros: Good service and accurate pricing
Pros: Time spent picking up the car
Cons: Car cleanliness, Condition of the car.
Cons: car that was ordered was not given. The car was in a very bad condiction.
Pros: Efficient, straightforward, no pushy "extras" or insurance sales. I had booked Suzuki jimny or similar and got a suzuki vitara, which was bigger and more comfortable, so pleased with this.
Cons: Car had some cosmetic damage and higher mileage than the average rental, but seemed well serviced and had good tyres.
Pros: They cancelled our car rental because our flight was delayed and we were an hour late.
Cons: They cancelled our car rental because our flight was delayed and we were an hour late.
Pros: It was a new car !
Cons: Not easy to find to clear and wash the car
Pros: Everything works according to information on website.
Cons: No complains.
Cons: We come to take the car and nobody now what to do. The price for this car was definitely to high.
Pros: Friendly staff. Quick pick-up and drop-off. Close to the airport.
Cons: Minor, aesthetic issues with the car, like missing air inlet cover and gearshift cover.
Pros: Der Mitarbeiter war mega freundlich und hat mir geholfen die richtige Auto zu finden bei der Ich mich wohl fühlte obwohl diese nicht der Auto war der ich online reserviert habe.
Cons: Ich müsste zusätzlich 200$ Geld bezahlen weil Sie die Kaution nicht von meine Debit Karte beziehen wollten.
Pros: schnell, freundlich
Cons: that VAT is calculated and not mentioned in front. Much other parties where cheaper in that way.
Pros: Car was of good quality (new car, ran well), no hidden charges, no fake charges on pre-existing damage to the car. Price was ok
Cons: In the discover car rentals, I booked full coverage for the car, however when I arrived, the agent explained that the full coverage booked was with Discovercars and not the car rental company. Meaning if something happened, I would be charged by the rental car company and then would need to take it up with Discovercars. It would be helpful if signage of this would be more clear
Pros: El personal muy amable y atento. El primer coche que nos dieron no funcionaba muy bien, pero cuando se rompió trajeron otro para nosotros que fue fenomenal durante todo el viaje.
Cons: El precio es excesivo
Cons: Zu langes warten bei der Ankunft
Cons: I was expecting a bigger car, Toyota Rush
Cons: Car had a lot of imperfections, the breaks were in such bad conidtion
Pros: Super voiture en laquelle j’ai eu confiance. Gentillesse de Fran
Cons: Personne après 20h
Cons: Bad condition of the car. Many scratches. No cover in the back. The sprinkler did not work. The motor was in a bad condition, We booked a 2,0 but it Could hardly get up the Hills.
Pros: They had the car ready when I arrived, so pickup was quick.
Cons: When I picked up the car, the agent charged me a few hundred dollars extra for unspecified local taxes. On the Discover Cars email, it said it included everything, so I felt disappointed and ripped off.
Cons: Old and damaged car for very high rate
Cons: Provided a car with a poor clutch that gave out to me and took hours for roadside assistance then charged me $2,000 for towing and a new clutch. They assured me they would provide all documents and invoices that week so I could file an insurance claim but it took multiple emails insisting to received the proper documents to file the claim. It seems like they charge $2,000 which is much higher than the actual expense with hopes of making more money from the insurance company.
Pros: Very friendly and efficient. Closed the store and drove me back to my hotel when dropping off the car
Pros: Professional agents, short time for picking up and dropping off the car. The rental price and the car was exactly the one at the time of booking. I had additional insurance from Discover Car and the agents from Mex did not try to sell me another insurance. The 2500 USD safety deposit was returned at the desk after dropping off the car and it was immediately available on my card. I definitely recommend Mex Rent a Car San Jose and will rent again from them on my next trip to Costa Rica.
Pros: The car did not breakdown so that's a positive.
Cons: They charged more than what was quoted. They also do not keep the business hours mentioned at the time of reservation.
Pros: Brand new vehicle
Cons: Drop off instructions a little vague
Pros: Very kind and helpfull 👌 Car and rental price fitted.
Cons: Was asked to pay extra for 'local taxes'. Without which the only option was to cancel the contract. When the reservation was made through discover cars, it clearly mentioned the amount that I need to pay at the rental car place. There was nothing mentioned in that. Rip off.
Pros: Quick service and explained insurance process
Cons: They didn't tell us that the car had problems and we struggled throughout for 4 days with the car.
Cons: Quality of the car
Pros: The service provided by MEX RENT A CAR was good in general.
Cons: Their office was quite far from the airport.
Pros: The service was poor, pick up from the airport took a long time, did not want to take me back to the hotel after returning the car
Cons: No nos gustó nada en general, trato pésimo por parte del personal a la hora de darnos una solución después de no entregarnos el coche pagado previamente