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Routes Car Rental at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Absolutely nothing!
Cons: Rude customer service, hard to find, the worst car I ever had, overcharged for insurance....
Cons: This whole team is awesome! We will rent from here again. No games, reasonable rates, good selection of cars. Kindness extended to our whole group-we had 9 people and 3 cars.
Pros: Nothing.
Cons: I booked with Routes, but on arrival the contract was with Avanti without prior notice. I confirmed in advance that the car would be a 4x4, yet they gave me an AWD, which couldn’t reach my hotel. The replacement 4x4 was in very poor condition and later had a clutch failure. I was charged for towing and repairs with no written report or invoice. Unprofessional and unreliable. And probably a SCAM.
Pros: The fees for assurance way to much expensive more then 1200$ can for 16 days crazy
Pros: Nothing…only the drop off speed and the polite yoyng man who handed the drop off och drive us to the airport.
Cons: See in the first answer.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.