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Routes Car Rental at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: La personne n'a pas livré la voiture demandée car le vol avait du retard. J'avais donné le numéro de vol au cas où cela devait arriver. Je lui ai répondu que cela faisait longtemps que j'avais loué et que j'avais besoin d'un suv. Elle s'est montrée menaçante en me disant que si je réclamais,elle ne me donnait pas de voiture.
Cons: Bonne voiture
Cons: very difficult to find, we did collect the car from Avanti rent a car, not from routes car rental
Pros: We did not get a car.
Cons: Lousy. Did not pick up the phone for several calls. Did not have the car!!! Could not tell when or if ever there would be one.
Pros: Still waiting on a response to my complaint. My car was cancelled at the airport by the rental agency. I was offered a car by the friend of the shuttle service which declined. I am a single woman stranded at the airport with aggressive people offering rides. I am truly disappointed that I have to fight to get my refund! I had an additional $800.00 cost to my trip due to this issue. This seems like an on going issue at the airport. Two other couples had similar problems.
Cons: The adress for the return is very difficult to find, and on the building it's not written the names of the societies (route for rental, mex rent a car, ..) so it's very difficult to find
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
The supplier will hold the vehicle for 120 minutes after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.