Juan Santamaria International Airport (San José Airport) (SJO), San Jose, Costa Rica
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Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car Rental at San Jose Airport

500 meters East Casino Fiesta, Rio Segundo, Provincia de Alajuela, Alajuela, Costa Rica
00506 87 733 000
Pick-up instructions
UPON ARRIVAL PLEASE CALL FOR PICK-UP INSTRUCTIONS AND HOW TO GET TO A SHUTTLE
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:30-19:30
Tue:06:30-19:30
Wed:06:30-19:30
Thu:06:30-19:30
Fri:06:30-19:30
Sat:06:30-19:30
Sun:06:30-19:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Suzuki Jimny
February 5, 2023

Pros: Drop off was quick.

Cons: Long wait to get to the rental counter, an agent tried to force collision insurance on me telling me I needed a letter from the credit card company even though it is widely known that credit cards offer collision damage coverage.

United Kingdom
Suzuki Jimny
November 14, 2022

Pros: Guy was helpful on the phone as they don’t have a desk or anything at the airport.

Cons: The car was quite old and had multiple dents and rust

Canada
Suzuki Jimny
November 11, 2022

Pros: The upgraded our car for “free.” Staff were friendly. Car wasn’t based on per km rate.

Cons: There was no formal receipt after paying approx $1500 in hidden fees upon arrival. Calculations were done with a calculator and a number was typed into a visa machine for you to pay without any formal confirmation of what you were paying for.

United States of America (USA)
Hyundai Tucson
October 19, 2022

Pros: Tiziana, the representative that helped us in San Jose, was an absolute angel to work with. Not only did she save me a significant amount on my rental by recommending that I use my American Express insurance instead of the coverage the sell in-house, but when we had a little fender-bender, she was kind and patient and extremely efficient in handling the claim on her end. I had read negative things about car rental companies in Costa Rica, but quickly had my faith restore by these folks.

Costa Rica
Hyundai H1
October 6, 2022

Cons: Car was not clean and overall condition not good

United States of America (USA)
Hyundai Tucson
September 14, 2022

Pros: Only good thing was the drop off service . The girl was very nice and quick…the shuttle service back to the airport was smooth

Cons: The guy at the desk was a complete moron. Very rude and arrogant. I had to pay an additional insurance that I was never told about. I will never rent from there again…

United States of America (USA)
Suzuki Jimny
September 14, 2022

Pros: So bad

Cons: Very bad

United States of America (USA)
Hyundai Creta
September 8, 2022

Pros: I didn’t like a single thing

Cons: This company led me to believe I would only be paying $94 for my duration but I ended up having to pay a total of $400+. This is a company that will cheat and mislead you. I want a refund

Costa Rica
Hyundai Tucson
August 17, 2022

Cons: Tuve una muy mala experiencia y es la primera vez que rento con la compañía, no creo que la vuelva a utilizar

United States of America (USA)
Hyundai H1
August 13, 2022

Pros: Nothing I’m currently waiting as I fight for a refund

United Kingdom
Hyundai Tucson
August 9, 2022

Pros: Nothing

Cons: See comments above. 2005 model car (we are in 2022). On arrival - our first visit to CR - we just assumed all cars were older than we were used to. Not the case.

Spain
Toyota Yaris
July 25, 2022

Pros: Staff in the office was very efficient

Cons: It was very difficult to find in the airport some representative

United States of America (USA)
Hyundai H1
July 12, 2022

Pros: Nothing

Cons: Bad customer service, did not deliver on the car booked. Provided a replacement car that was not in the best of conditions and had several issues. Will never rent again from this company

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 830.00 - € 1475.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 70 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).

The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
Optional extras and services
Available special equipment: GPS Navigation system, Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.


All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  06:30 - 19:30
Tue:  06:30 - 19:30
Wed:  06:30 - 19:30
Thu:  06:30 - 19:30
Fri:  06:30 - 19:30
Sat:  06:30 - 19:30
Sun:  06:30 - 19:30

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