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Routes Car Rental at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Service was great and agents were very friendly.
Cons: Hidden insurance that had to purchase outside of original rental cost. Should be mentioned in booking.
Pros: Check out was hassle free.
Cons: rented small SUV for a month, quote $430. I knew we would hit for Supplemental insurance but got screwed on it costing me additional $1040. Also the name of the car rental company was different than my emailed info.
Pros: Drop off was quick.
Cons: Long wait to get to the rental counter, an agent tried to force collision insurance on me telling me I needed a letter from the credit card company even though it is widely known that credit cards offer collision damage coverage.
Pros: Guy was helpful on the phone as they don’t have a desk or anything at the airport.
Cons: The car was quite old and had multiple dents and rust
Pros: The upgraded our car for “free.” Staff were friendly. Car wasn’t based on per km rate.
Cons: There was no formal receipt after paying approx $1500 in hidden fees upon arrival. Calculations were done with a calculator and a number was typed into a visa machine for you to pay without any formal confirmation of what you were paying for.
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