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Routes Car Rental at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Service was great and agents were very friendly.
Cons: Hidden insurance that had to purchase outside of original rental cost. Should be mentioned in booking.
Pros: Check out was hassle free.
Cons: rented small SUV for a month, quote $430. I knew we would hit for Supplemental insurance but got screwed on it costing me additional $1040. Also the name of the car rental company was different than my emailed info.
Pros: Drop off was quick.
Cons: Long wait to get to the rental counter, an agent tried to force collision insurance on me telling me I needed a letter from the credit card company even though it is widely known that credit cards offer collision damage coverage.
Pros: Guy was helpful on the phone as they don’t have a desk or anything at the airport.
Cons: The car was quite old and had multiple dents and rust
Pros: The upgraded our car for “free.” Staff were friendly. Car wasn’t based on per km rate.
Cons: There was no formal receipt after paying approx $1500 in hidden fees upon arrival. Calculations were done with a calculator and a number was typed into a visa machine for you to pay without any formal confirmation of what you were paying for.
Pros: Tiziana, the representative that helped us in San Jose, was an absolute angel to work with. Not only did she save me a significant amount on my rental by recommending that I use my American Express insurance instead of the coverage the sell in-house, but when we had a little fender-bender, she was kind and patient and extremely efficient in handling the claim on her end. I had read negative things about car rental companies in Costa Rica, but quickly had my faith restore by these folks.
Cons: Car was not clean and overall condition not good
Pros: Only good thing was the drop off service . The girl was very nice and quick…the shuttle service back to the airport was smooth
Cons: The guy at the desk was a complete moron. Very rude and arrogant. I had to pay an additional insurance that I was never told about. I will never rent from there again…
Pros: So bad
Cons: Very bad
Pros: I didn’t like a single thing
Cons: This company led me to believe I would only be paying $94 for my duration but I ended up having to pay a total of $400+. This is a company that will cheat and mislead you. I want a refund
Cons: Tuve una muy mala experiencia y es la primera vez que rento con la compañía, no creo que la vuelva a utilizar
Pros: Nothing I’m currently waiting as I fight for a refund
Cons: See comments above. 2005 model car (we are in 2022). On arrival - our first visit to CR - we just assumed all cars were older than we were used to. Not the case.
Pros: Staff in the office was very efficient
Cons: It was very difficult to find in the airport some representative
Cons: Bad customer service, did not deliver on the car booked. Provided a replacement car that was not in the best of conditions and had several issues. Will never rent again from this company