AmiGO Rent a Car at San Jose Airport

Pros: All was good

Cons: Could be nice if they brought the car to the airport instead of me driving to them

Cons: There was a Guy who didn't want to give us good customer service.

Pros: All very straightforward, reasonable price, good car and efficient collection from the airport, and processing of paperwork

Cons: Nothing

Pros: reliable; delivered as promised

Cons: - would not accept my liability insurance despite written proof of coverage

Pros: Clear and simple instructions were provided.

Pros: Price

Cons: Service

Pros: The agents were professional and friendly.

Cons: It was confusing how to find where to be picked up at the airport. It's not well marked. Maybe I'm used to renting cars in the US, but I have never rented a car that was so gross on the inside. I felt like I needed to clean it myself just to drive it. The car had a lot of exterior damage too. I can see why after driving around Costa Rica. People don't know how to drive.

Pros: Tout a été parfait !!

Pros: Unhelpful - blamed discover didn’t care that their times were listed wrong

Pros: Service was excellent

Cons: Everything exceeded expectations

Pros: Rapidité - Efficaité - Disponibilté

Cons: Nous n'avons pas eu la possibilité de rajouter une journée, à cause d'autres véhicules rendus en mauvais état.

Pros: Good car and a quick shuttle from the airport as well.

Cons: The push for extra insurance even after I had full coverage, but I was already expecting the sales pitch. Also the tire shine on the floor mats were too slick and made the brake pedal slippery the first few days. Other than that it was a great car and experience.

Pros: Only issue was the time spent to pick up car. They upgraded without charge due to car I requested was not available.

Cons: Slow. Very slow!!

Pros: No wait during pick-up. Right across the street from the Hampton by Hilton, where we stayed.

Cons: Expensive, drop-off took a bit longer than the 5-10 minutes we'd been told during pick-up.

Pros: Car

Cons: I took a full coverage and upon pick up discovered that the 1/3 party liability wasn’t covered. So they charged me 50$ extra in a way that was really disagreeable and not service oriented.

Pros: I never got my car because I never received a booking. The money was charged to my credit card. When I tried to get assistance I had to have a booming number which I was never sent - my account said I had no bookings

Cons: I never got paperwork to know where to get my car

Pros: The agents were great. Will use again. Top tier.

Pros: This is the first time we have rented a car in Costa Rica where they gave us the full price of the rental, including the mandatory insurance. Usually we go and then have a large charge added for the mandatory insurance. This was much easier and we could predict what we were spending. The car was great. We had to return the car at 5 am to get to the airport and someone came in especially to check us in and drive us to the airport. I would highly recommend AmiGo car rental.

Pros: Amigo is ok. Discover cars is not

Cons: The guy serving us, Eric, took over an hour to even start the process then proceeded to upsell insurance. Our paperwork clearly stated that we didn’t need to purchase more insurance but he insisted that only covered us and not any other uninsured driver that we might be involved in an accident with. He did something similar with the gentleman before us and made him pay extra for an automatic because the manual he booked was broken! Our car had an engine light warning

Cons: The service of the agents at Amigo Car Rentals was slow and upon arrival we were informed that the care we had booked through Discover Cars had been booked out to another party and that we had to hire another, more expensive vehicle.

Pros: Great service by Tommy and Franky

Cons: Car was “a little bit too used” but ok

Pros: They were easy to find at the airport, and returning the car was a breeze

Cons: They tried to sell me more insurance even though I bought full coverage and SDL insurance already. It was also a long pickup process

Pros: Car OK. Fast and easy check of the car at drop off.

Cons: Would be easier with desk at the airport. Time spent at delivery.

Pros: Nothing

Cons: The fact you stole my money

Pros: Friendly service

Pros: They provided me an Old car, and charge me a new insurance for total cover. I had paid a a global insurance by the site of Discovery caes. The amigo said that the insurance of Discovercars don’t serve um Amigo.

Cons: The event was like a shake down with the insurance coverage it puit a bad taste in my mouth for the rest of the trip

Pros: Professional

Pros: They were very helpful and properly explained everything

Pros: The agents really take care of their customers and are supporting with absolutely all questions. Very clear and professional communication. They also provide recommendations for your trip.

Cons: The only problem was that the company has a different policy for anyone who is paying with debit card. Not the same conditions as for credit card

Pros: Nothing.

Cons: I don’t recommend this rentacar company. We booked Toyota small SUV and got an old, scratched and damaged Chinese car of unknown brand. The interior smelled on cigarettes. They charged us additional fees and the agreed booked price jumped. They also took 5000 dollars as a security from our credit card. So avoid this company as a plague.

Cons: I did not like what they did with insurance and I will never use Amigo again.

Pros: Eric è stato gentilissimo e di grande aiuto

Cons: -

Pros: They made sure we completely understood insurance options, and communicated everything clearly. Very friendly, knowledgeable staff. The vehicle was very nice and exactly what we wanted.

Pros: Wouldn’t recommend

Cons: Wouldn’t recommend

Pros: Nothing. When we returned the car they checked every single corner trying to find something to charge us for. They would say it was a mechanical issue with no further explanation.

Cons: Nothing. When we returned the car they checked every single corner trying to find something to charge us for. They would say it was a mechanical issue with no further explanation.

Pros: Super friendly customer service, special thanks to Alex in Costa Rica Airport station for being helpful throughout the rental process.

Pros: Very friendly, nice car.

Cons: I didnt want to be picked up at the airport (because I actualy live in San José). The information, where the amigo-office is, was not easy to find.

Pros: The service was great. Marina is an angel and was super helpful, especially when my son left his jacket in the taxi.

Cons: I think the car could have been washed before. I´ve never rented a car before that wasn´t well cleaned on the outside. Inside no complaints, apart from inisisting that the fuel should be full.

Pros: Easy transaction, options for extras but no pressure, professional Staff

Cons: Interior seats a bit grubby

Pros: The ease of drop off at Liberia. NOT San Jose. San Jose was TERRIBLE.

Cons: Everything. The car was trashed outside and inside, and the customer service in San Jose was offensive and full of deceit.

Pros: I got a scratch. Reported it and no problem. I had full insurance.

Cons: Sooooooooooo sloooooooooow for pick-up process.

Pros: Amigo staff is very friendly, I would recommend Amigo Rent a Car anytime

Cons: Amigo staff is very friendly, I would recommend Amigo Rent a Car anytime

Cons: They charged me 100 dollars more cause i have debit card and not credit card

Pros: Great car rental at a great price

Cons: Nothing

Pros: Vehicle was clean

Cons: Honestly I need a bigger box for this… Just avoid these guys, staff are rude and antagonistic, some of the policies are utterly unreasonable. Use a trusted, international car rental company (e.g. Avis) for a stress free and enjoyable holiday.

Pros: Wifi connection provided by the rental car company

Cons: There was no representative of the rental car company at the arrivals. We had to ask someone to call them in order for them to come pick us up. Bad service at pickup.

Pros: incompetent supervisor. please fire him now

Cons: nothing. rotten garbage

Pros: The excellent attitude of the Amigo company representative during our late arrival when returning the vehicle, and his help to check and quickly release the vehicle and take us quickly to the airport so that we will not be late for our flight

Cons: We waited about half an hour until the shuttle to the office arrived

Cons: The car was old and didn't fonctionnaires very well

Pros: We were met when we landed, driven to the car rental location quickly and picked up a nice clean car in great condition - staff were great!

Cons: When returning the car it was all quite quick, however, there was quite a long wait for the shuttle to the airport.

Cons: Slippery ang aggresive agent making us purchase 2x insurance to 100$ insisting on that the one we had from discovery cars was not valid

Pros: Nothing at all

Cons: They scam you with insurance

Cons: I wish they would have provided hotel shuttles

Cons: AmiGO are a bunch of thieves and swindlers. We only had a good experience because of Joel from DiscoverCars who was able to help us out. AmiGO did initially NOT want to give us any car -- they said they didn't have any cars available, which turned out to be a lie.

Pros: Todo perfecto, según lo esperado,

Cons: Todo bien

Pros: The service and prompt respond always. The car was great and when I had an issue the were there all the time

Cons: The company sent a driver to change me the car very late. I almost lost a days Wait Ng for the new car.

Pros: The drop off experience was much better

Cons: Old, shabby, stinky car

Pros: We checked all legal aspects and condition of the car together before writing any papers. While returning the car we checked the car again together.

Cons: -

Pros: personal appraoch and willingness to do good. The car I rented was obvisouly not that car that was offered. merely a very old version of the car listed (Toyato Rush), redicouls honestly. we rented two cars with AmiGo and are then confronted with an very old car which we had to contest to get the one we actually rented. This was corrected and the car was offered, which make me wonder what the appraoch to client service is. The car is available, moreover, your parkinig was full with new cars.

Cons: While having these new cars available you offer the oldest possible. The Rush I was suppost to get was broken so I was offered a Toyota Rav4 with 91.000+KMs recorded. Again, the parking was full with new and newer cars, but never offered to me and my brother in law. the engine was so weak that you could hardly speed up in third gear, and needed to gear down to 2 of 1 even when going up a little.

Pros: No Complaints at all

Cons: Car cost maybe higher than I expected

Pros: We had a good experience with Amigo Rent a Car. The staff was friendly and they explained clearly the rental conditions and other useful information. The car was brand new, and the price we paid was reasonable. We can recommend Amigo, we had a good experience with them

Cons: Although we bought "full cover" from discover cars we were told at the office that this does not cover 3rd party damages, and to have this covered we had to pay an extra 20usd per day (approx). This is not necessarily Amigo, but all car rental companies in Costa Rica so just make sure you are aware of this beforehand. It was written (very small) on the rental voucher so partly our fault, but could be made more obvious

Pros: Easy to find the representative

Pros: Casi todo

Cons: Poca potencia del motor

Pros: Friendly, good value

Cons: Waited a while picking up the vehicle

Pros: Car was in poor condition. Every element of the body work had dents or scraches. Windshield wipers were smudggy, and instead of a screen wash there was just water. USB port was erroring

Pros: Very pleasant

Cons: Added cost

Pros: Indiz not like at all that you promise all insurances included and I had to pay 300 USD supplemental. Very bad pratice of your company.

Pros: Good car, clean and good condition

Cons: The unexpected costs, extremely more than the website said. Unacceptable. They should inform you about this. You go on vacation and have a certain budget. I was really disappointed.

Pros: The service is multilingual and kind. The transportation to the airport was efficient and fast.

Cons: I disagree with the policy of being JUST ONE PERSON REVISING the car. It reduces the responsibility to check the possible damages to just one person. In CR people drive well compared to the rest of the continent so the warning is a marketing reality. THE QUALITY OF THE CAR WAS SCARCE and unsuitable for the general condition of the roads. despite telling us that the wheels were new (we don't think so) the car was unsafe when rainy on both asphalt and dirt roads (which are unavoidable).

Pros: Not much the car was not nice at all. I will look for a different company moving forward. Multible things were broken in the car.

Cons: NOT much. The car was dirty and had broken seat pieces.

Pros: When we finally talked with someone at the office the agent was very helpful and helped us to reserve a car after the previous reservation was cancelled. The car was clean and ran well.

Cons: Our flight on Saturday night was delayed and by the time we arrived in SJO we couldn't find anybody from Amigo. Called the number and got a voice mail about the office being closed. The next day I spoke with someone from Discover who told me we were listed as "no show" and our reservation was cancelled. I had to make another reservation, which was now a few hundred dollars more expensive than my original.

Cons: the insurance, that I bought seems that has 100% coverage, but the car rental amigo told me, thats not true. In the conditiones was a lot of excentions! so i must buy another one insurance directly from Amigo!

Pros: Friendly service, free shuttle service from the airport.

Cons: Did not have the car class that we reserved available when we arrived, offered a class higher that did not meet the requirements, downgraded us without offering compensation.

Pros: Polite

Cons: Mandatory insurance and difficulty finding them to return

Pros: Friendliness of staff

Cons: I had asked for a manual and this isn't what I received

Pros: Our flight was delayed so we missed the rental window but the rep found a vehicle for us.

Pros: Amigo guy was fine — helped me find a new car

Pros: I was given a large SUV as agreed.

Cons: The process to get the rental car took about one hour & I ended up paying more than what the original agreement was for. When I reserved the vehicle it said I would pay $762.00 at pick up & ended up paying $1,133.57 with the additional fees/insurance they said I had to have to drive a rental vehicle in Costa Rica. At that point i was at their mercy if I wanted to continue to rent their vehicle because I still had a 3.5 hr drive to my final destination.

Pros: Scan and fraud us with a extra charge 100 $ usdf for smoking doit on the car. We never smoke in the car. We demand a régime or 100$ usd.

Pros: Great service

Pros: The guy at the counter hit on me in his own manly way

Cons: They surprised me with an extra $700 bill on top of the rental fee of the car for insurance. They absolutely would not accept my letter from my credit card company who was going to take responsibility for any collisions. This was a horrifying experience on my pocket book and a huge surprise how they absolutely wouldn't accept my own policies.

Pros: good organised

Pros: They had wifi!

Cons: Everything else. They could have also told us that Uber was cheaper than taking a taxi because they gave away our rented car. I hope this review gets published!

Pros: When we contacted them after 12 days they did replace it for a 4X4, and this was Ok for the driving up a hill to our accommodation. We had to be driven up and down by a family member., until the replacement was provided.

Cons: They deliberately gave us the wrong vehicle. We did not realize this was not a 4X4 as they told us it was! We asked both the counter guy and the handover guy to make sure it was a 4X4 , but were told it would do it automatically! On the correct model there was an extra button, which put the car into 4X4 mode. This was extremely dangerous as only 4X4 are recommended to go to this location. They have offered 5$ a day compensation, but this is NOT enough. They have advised us to ask you!

Pros: Nice agents

Cons: Hidden costs in insurance, no negotiation or price breakdown of insurance costs. Car was not at all what it looked like in the picture. Did not go over the car and how to work it properly. Did not go over any costa rica driving point even after knowing we had never drove here.

Pros: Friendly, and efficient.

Pros: AmiGO also did not help us and said it was the responsibility of Discover to disclose right conditions. And you point fingers to AmiGO. In the end, we were the ones that were affected and had to pay $500+ extra.

Cons: They said I had to pay their insurance or I would be into problems.

Pros: thay upgread the car to best car there is !!!!!

Cons: when you leave the airport you can't see the chofer of the shutel to Amigo - but it all tern out o.k in the end

Pros: Service!!!!

Cons: Didn’t tell me I had to pay with CREDIT card so I had to buy extra insurance.

Pros: Car was delivered to our hotel.

Cons: $250 fine when returning the car because the lady felt there was too much sand in the car (what do you expect when you drive three weeks along the beaches of Costa Rica?!)

Pros: The car was Ok and the staff was nice, only had a probleam in the pcik up because I had to pay 200€ euros more because of the Insurance with Discover cars- really bad comunication and lack of transperecy.

Cons: The car was Ok and the staff was nice, only had a probleam in the pcik up because I had to pay 200€ euros more because of the Insurance with Discover cars- really bad comunication and lack of transperecy.

Pros: good price, no problems with return

Cons: the guy was really unfriendly!!!

Pros: Clean car

Cons: No CDW from credit card provicer deductible Poor 4WD quality of the car Sometimes bad responding