Krakow Airport (KRK), Krakow, Poland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Flex To Go at Krakow Airport

Kapitana Mieczysława Medweckiego 1, 32-083 Balice
0048 517 299 495 / 0048 423 001 453
Pick-up instructions
Flex To Go office is located in the Terminal. From the arrivals hall, please go to the 1st floor to the car rental area. Should any issues arise, please do not hesitate to contact us via the following phone number: 0048 423 001 453 or 0048 517 299 495
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Holidays (Office closed)
January 1
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Kia XCeed
July 1, 2024

Pros: In airport pick-up of car. Representative met us for drop-off. Price and options. One evening I parked to unload items and when I went back to start the car it was completely dead. Nothing worked. The Customer Service line was answered quickly and they had a service call arrive to us within 45 minutes. The service mechanic got the car started and we had no further issues the remaining days of our trip. It was worrisome, but within the hour we were set right.

Cons: Rented before with Flex-to-Go but this was the first time we had an almost hour wait to get the car.

United States of America (USA)
Opel Corsa
June 30, 2024

Cons: I rented Opel Corsa 5 dr or similar. I expressed concern it will be too small. Agent offered to upgrade me to ford focus for extra fee. I declined. When I got to parking garage I had ford focus waiting for me. Roughly same size as Opel corsa. I feel like he was trying to sell me a car I was already getting anyway. Be careful!

Sweden
Peugeot 208
June 28, 2024

Cons: Otrevligt bemötande när jag skulle lämna tillbaka bilen. Jag säger godkväll på Polska. ( kan bara prata lite av språket) så när jag inte förstod vad han sa på polska efter det blev han arg för att jag utgav mig för att kunna språket. Jag tog hans tid när han var tvungen att ändra språk till engelska istället för att han kunde börja prata engelska direkt 🤦‍♀️

Canada
Volkswagen Tiguan
June 23, 2024

Pros: The location in Krakow airport is very convenient.

Cons: The staff I dealt with over charged me based on the agreed upon rate I paid through Discover Cars.com. When I brought this to his attention, he gave a BS answer about conversion. Ultimately, I paid $508 at the desk on top of the $140 I paid to begin with when I made my reservation, however when I made my reservation, my outstanding balance to be paid to Flex To Go upon picking up the car was $336. I am certain I was taken for $170. For this reason, I would be hesitant to deal with FlexToGo again

United Kingdom
Hyundai i30
June 5, 2024

Pros: new clean car perfect

United Kingdom
Volkswagen Golf
June 1, 2024

Pros: Very good service, thank you. Car wasnt in good condition. 5 damages, didn't look well. Should be fixed before renting

United Kingdom
Volkswagen Touran
May 18, 2024

Pros: Awful!

Cons: Left us stranded at 1am with a 3 year old and 6 month old!!

Turkey
Jeep Compass
May 16, 2024

Pros: Last month, I rented a car in Portugal through your company. I didn't have any problems with the driver's license. I rented it in Poland this month, and I was given a driver's license problem. It was said that having an international driver's license is mandatory. For this reason, I was forced to have full insurance. Moreover, at an exorbitant price. Therefore, approximately 150 euros were overcharged. I was extremely disturbed by this situation. I have never encountered a situation where my dri

Cons: Last month, I rented a car in Portugal through your company. I didn't have any problems with the driver's license. I rented it in Poland this month, and I was given a driver's license problem. It was said that having an international driver's license is mandatory. For this reason, I was forced to have full insurance. Moreover, at an exorbitant price. Therefore, approximately 150 euros were overcharged. I was extremely disturbed by this situation. I have never encountered a situation where my dri

United Kingdom
Volkswagen Golf
May 6, 2024

Cons: 8 tylko dlatego ze przez dwa dni o różnych porach próbowałem się dodzwonić o ale nikt nie odbiera, pan podczas odbioru próbował mi wmówić ze wyli bardzom zajęci w co nie wierze bo jak odbierałem auto było tylko jedna osoba przed mną sam pracowałem w rentalu i wiem ze jak się chce to się odbiera telefon a oni tego nie chcieli.

United Kingdom
Volkswagen Polo
May 3, 2024

Pros: Quality and price of rental car

Cons: Not nice, terrible agent!

Italy
Volkswagen Polo
April 25, 2024

Pros: L'addetto al piano del parcheggio al momento della riconsegna molto gentile e chiaro nelle spiegazioni! Grazie

Cons: L'impiegato che ha svolto le pratiche del ceck in presuntuoso e poco gentile,insistente per attivare ulteriore polizza .

United Kingdom
Peugeot 3008
April 18, 2024

Pros: Drop off was really easy

Cons: Nothing

United States of America (USA)
Peugeot 3008
April 15, 2024

Pros: Easy and fast.

Cons: Asked to wash the car upon return- that is unusual.

United Kingdom
Fiat 500
April 8, 2024

Pros: I didn’t.

Cons: Told we should have picked car up within 59 minutes of our booking time. Couldn’t as flight was delayed. Booking cancelled and new booking price was 3 times more and had to have a larger car. This condition was in the small print under opening hours not under late arrival times. Staff member completely inflexible and refused to do anything other than rent higher priced car.

United States of America (USA)
Volkswagen Tiguan
March 27, 2024

Cons: Wrong location of the car provided

Israel
Volkswagen Polo
March 22, 2024

Pros: They refused to release the car without additional insurance. obliged me to pay full insurance which I did not order. this action looked like money swindling!!!

Israel
Hyundai i30
March 22, 2024

Pros: Сервес ужасный. Не соответствует нормам . Работники ужасные.

Cons: Все не понравилось. Сервис ужасный , цена не соответствовала цене на сайте. Заказали одну машину ,получили другую.

Malta
Audi A3 Limousine
March 9, 2024

Pros: Car was clean and in very good condition.

Cons: Exceptionally unfriendly check in agents. They tried to force us to buy very expensive insurance, and even threatened us that if we do not clean the car thoroughly, we will be charged some 100EUR cleaning fee. We were also charged an extra 5EUR with the excuse of currency conversion fees.

United Kingdom
Peugeot 3008
March 7, 2024

Pros: Very fast drop off on the parking. I didn't have to go back to the desk.

Cons: Car wasn't clean. It was wet, but definitely not clean. Hood and roof was all dusty. Impossible to be like that if you're coming straight from car wash. 2 fresh bird poop on roof. Interior fairly clean except windshield and screen. Full of fingerprint etc. Wasn't cleaned long time.

United Kingdom
Mercedes Benz A Class
February 28, 2024

Pros: Not much comparing to the other companies we have been using for over 10 years.

Cons: The agent didn't want to hear that we have already purchased insurance through Discovery. We were also charged 2000 euro deposit instead of 1026 euro we had on our voucher.

United Kingdom
Seat Arona
February 20, 2024

Pros: Easy to drop back

Cons: Bad service, cancelled my online booking as more than 59 minutes latter than stated. They only did this so they could charge me more money. And didn't have to inspect the car when it came back. I ended up 150 pounds out of pocket while travelling alone with a 5 year old child. Desk was hidden away and not sign posted

Hong Kong
Fiat 500
February 18, 2024

Cons: They did not give a shit about my delayed flight and that if I will come at the airport late at night so I will be without possibility of transportation.

Italy
Volkswagen Polo
February 17, 2024

Pros: I had a problem they told me it wasn't working my credit card and I had to pay €315. Because they asked me for full insurance. what do we do now?

Cons: I had a problem they told me it wasn't working my credit card and I had to pay €315. Because they asked me for full insurance. what do we do now?

Ireland
Peugeot 3008
February 12, 2024

Pros: Nice staff, easy to deal with.

Cons: Nothing, the staff are accommodating and able to deal with the questions raised during the check in for the car collection.

United Kingdom
Volkswagen Touran
February 7, 2024

Pros: Superb. Third time customer. Yet to be dissapointed.

United Kingdom
Volkswagen Tiguan
February 2, 2024

Pros: Straight forward, good customer service

United Kingdom
Abarth 695
January 25, 2024

Pros: Fast to drop off the car

Cons: I had a choice of Abarth, mini and other small cars. I was under the impression that I will be driving the Abarth, however on site 8 was told that Abarth was not available

Israel
Volkswagen Polo
January 15, 2024

Pros: I didnt like the service.

Cons: He told me that discovercars contract is not the car company contract. He told me that there is no roadside asistance even than in discovercars it present in the contract

Ireland
Volkswagen Golf
January 15, 2024

Pros: Nothing! They give you the car without screenwash with old window wipers, second time already. And they have charged me 58eur for the car wash!! We are in Poland not Dubai, it would cost like 20 eur max! And it is winter, where there is wet snow and roads with sand, they expect you to bring the car spotless! Absolute joke, 49eur for the 8 days rental and 58eur for the carwash, robbers!

Cons: second time no screenwash, old wiper blades, imagine how dangerous this is driving in the winter! Never there is an agent to meet you at the carpark to inspect the car and nobody at the rental desks so all you can do is to drop the key and hope for the good! 250pln for the car wash!! Robbers!

United Kingdom
Fiat 500
January 10, 2024

Cons: Flex is trying to charge me over £300 for a scratch that doesn't even look like a scratch on their photos.

Poland
Smart ForFour
January 9, 2024

Pros: New car

Cons: Expected to return the car after car washing - it was not stated in the voucher from DiscoverCars I had got

United States of America (USA)
Volkswagen Polo
December 18, 2023

Cons: The costumer service is very poor.. my flight was delayed by over 2 hours and I had prove of it and the flight number was included on reservation but the person at the desk did not accept that and my original reservation was cancelled and my and I had to rent the same car for twice the amount. Also I had to come back earlier so I called the number I was give on the contract to let them know and asked if there is anything I need to do to avoid any issues if I return the car early.

Italy
Toyota Corolla
December 15, 2023

Pros: nothing in particular

Cons: attention of the agent aimed solely at upselling and saccharacterising the credit and debit card, assuming it was only debit without even testing it. Truly bad behaviour.

United Kingdom
Abarth 695
December 12, 2023

Pros: Great service

Cons: All good

Poland
Fiat 500
December 8, 2023

Pros: Goraco polecam szybko tanio sprawnie

Malta
Volkswagen Golf
December 4, 2023

Pros: good service and very relyable

Cons: Everything was good

New Zealand
Fiat 500
November 28, 2023

Cons: Very unhelpful when it came to queries.

United Kingdom
Mercedes Benz GLA
November 22, 2023

Pros: Didn’t use them as they have a 1 hour rule and I was late by 15 mins as my flight was delayed and lost my booking.

Cons: Didn’t use them as they have a 1 hour rule and I was late by 15 mins as my flight was delayed and lost my booking. Tried to upsell me so went to another provider

Norway
Fiat 500
November 17, 2023

Pros: Helpful worker in desk, long after opening hours

Cons: Not all the damages was marked in pick up rapport

France
Fiat 500
November 17, 2023

Pros: Nothing

Cons: I am used to rent cars. I know the tricks to rent it. It is the first time someone didn't want to take my "credit" card. They wanted me to pay 150euros in insurance for 17euros of rent. I dot not recommend this rental

United States of America (USA)
Volkswagen T-Cross
November 13, 2023

Pros: electronic info sending, no papers

Cons: necessity to have it cleaned (car washed) before returned; rather inconvenient

Latvia
Volkswagen Golf
November 7, 2023

Cons: Insurance rules!!!

United States of America (USA)
Peugeot 3008
November 4, 2023

Pros: Hidden fees. Agent tried to insist that I need to purchase additional service. cost of that service was higher than price of the rental. car was dirty outside and inside.

Cons: Dishonest company. I witness how they try to sell to other customers additional services. Simply they try to intimidate customers.

United Kingdom
Peugeot 3008
October 31, 2023

Cons: Didn't take debit card for security so put price of the car up considerably. Paperwork all in Polish. When you consider it is in a n international airport, you would think the paperwork would have some translation. No parking bays on return and waited around 15 minutes to hand the car keys back

Sweden
Volkswagen Caddy Maxi
October 28, 2023

Pros: Not very good as I mensioned before

Cons: Very short and wanted me to get extra insurance since yours are not valid for for Flex to Go

United States of America (USA)
Kia XCeed
October 28, 2023

Pros: Fast, easy to find, excellent price

Cons: The agent was very pushy to get extra insurance

United Kingdom
Volkswagen Golf
October 28, 2023

Pros: Nothing

Cons: They have changed us £400 for some barely visible scratches on the car! Avoid!

Netherlands
Audi A3 Limousine
October 25, 2023

Pros: ease of drop of.

Cons: I was almost scammed to pay for the full insurance (which i had already purchased from DiscoverCar) , staff was extremely unfriendly and rude.

United States of America (USA)
Mercedes Benz GLA
October 25, 2023

Pros: No spare wheel

United States of America (USA)
Volkswagen Golf
October 22, 2023

Pros: Easy drop off!!

United States of America (USA)
Mercedes Benz GLA
October 19, 2023

Pros: I don't like it andI don't recommend it to anyone

Cons: I don't like it andI don't recommend it to anyone

United Kingdom
Volkswagen Polo
October 19, 2023

Cons: Poor car condition

Denmark
Volkswagen Tiguan
October 19, 2023

Pros: Car damage report not available at pick up; agent claimed it will arrived by mail which never did. Printed upon request 1 hrs later and not complete. Nor possible to have any support from the agent at the airport

Cons: All information goes by mail their claimed while no mails received. Signing the contract requested prior to conditions review

Denmark
Volkswagen Polo
October 18, 2023

Pros: Nice car

Cons: They charged me for extra money because I do not have a credit card but only a debit card!! So the price was suddently twice as much as I already paid. Just another way to get money out of the customers. First and last time I use the rental company.

Poland
Smart ForFour
October 13, 2023

Pros: Fast and clear

Poland
Abarth 695
September 27, 2023

Pros: People were very kind and helpful

Cons: Nothing everything was good

United States of America (USA)
Volkswagen Polo
September 7, 2023

Pros: The car was the quality I except from more expensive rental companies.

Cons: The requirements to wash the car upon return without the higher rate was frustrating (hidden cost thst did not show up on Discover Cars

Israel
Volkswagen Tiguan
September 7, 2023

Pros: NOTHING! there was no servise! Mt flight was delayed, called them to make sure there will be someone at desk , no answer on 5 different phone numbers! had to take another car from another company that cost more!

Cons: EVERTYTHING! there was no servise! Mt flight was delayed, called them to make sure there will be someone at desk , no answer on 5 different phone numbers! had to take another car from another company that cost more!

United Kingdom
Fiat 500
September 5, 2023

Pros: Hidden fees cost triple of what expected.

Cons: Service agents were not willing to work with the fees.

United States of America (USA)
Mercedes Benz GLA
August 25, 2023

Pros: The person that helped us was very professional and nice.

Cons: Couldn’t use the credit card I wanted because the expiration was not more than 6 months when we were renting for only 2 weeks. This should be disclosed clearly before. Second, we were charged a very high cleaning fee for some very minor imperfections and the car was not very clean when we picked it up. The pictures provided were black and white and not clear. One picture was of a little water on the floor mat. The other was some spilt drink on the seat very quick to clean as part normal process

United Kingdom
Fiat 500
August 18, 2023

Pros: Efficiency of the staff

Cons: The unfair extra charges

Finland
Volkswagen Golf
July 28, 2023

Cons: We were not allowed to pay only for the fuel we used. We needed to pay for the full fuel tank which we did not finish using. We were also asked to still pay for full insurance after we already paid on discovercars.

United Kingdom
Mercedes Benz GLA
July 23, 2023

Pros: Gave me my deposit back before I even dropped the car back.

Cons: Something sticky over there centre console of the car. A chip in the windscreen.

Canada
Volkswagen Polo
July 22, 2023

Pros: location

Cons: benign force to take insurance for the price of 2 x of the renting price

Canada
BMW 3 Series
July 20, 2023

Pros: Horrible service. Marcin was basically laughing in my face in polish with his friend because he thought I didnt speak polish.

Cons: Everything. They took my money and didnt give me the var

Israel
Mercedes Benz A Class
July 20, 2023

Pros: Quick

Cons: Double cover, I order Mercedes and it turn into Audi

United States of America (USA)
Volkswagen Golf
July 20, 2023

Pros: They require cleaning the car before return and this was not stated in contract.

Cons: Attitude of agent was just below any norm. He should not be in customer service. I felt like i was the idiot.

United States of America (USA)
Peugeot 3008
July 16, 2023

Pros: nothing

Cons: Horrible service, they will nickel and dime you for everything. I have rented cars all over the world this was the worst experience I've ever had

United Kingdom
Volkswagen Golf
July 12, 2023

Pros: Quick friendly service

Cons: Excellent service

United States of America (USA)
Volkswagen Tiguan
July 10, 2023

Pros: Car worked fine, low mileage

Cons: Expectation and demand of washing and vacuuming the car is ridiculous in 2023, this should be done by the rental company. Not the most friendly customer service, the advertised phone numbers are notoriously not answered. We were charged almost twice the daily rate we were paying for keeping the car a few more hours, despite attempts to notify or speak with the company.

United Kingdom
Volkswagen Golf
July 5, 2023

Pros: Value for money!

Slovenia
Fiat 500
June 24, 2023

Pros: Nothing.

Cons: Rude Staff

Ireland
Fiat 500
June 24, 2023

Pros: Nothing absolute scammers

Cons: Nothing

United Kingdom
Volkswagen Polo
June 21, 2023

Pros: The agent met us in the car park when we returned the car making it so simple and easy to go catch our flight

Cons: Everything was perfect

United Kingdom
Volkswagen Golf
June 19, 2023

Pros: New car. Drop off was easy.

Cons: So, my flight was late. I was at the rental desk 1.30h after the time I booked the car. I was told that my booking was cancelled because I was more than 59 minutes late. Another car was provided, which was obviously more expensive. Was also charged for the 2nd driver. The chaild seat for 2 year old was old, ripped all over and dirty. No installation instructions or help from the agent to install. Had to wait 30 mims for the seat and took me another 30 mins to figure out how to install.

Sweden
Abarth 695
June 17, 2023

Pros: It really sucked !

Cons: Nothing

United Kingdom
Volkswagen Golf
June 16, 2023

Pros: Nothing

Cons: You are scamming people. Just because I didn’t enter my flight number and our flight was through no fault of my own, you only keep the car 59 minutes? But if had entered my flight number you would have kept the car for 3 hours? This does not make sense. I paid Discover Cars.com £72 for a VW Golf which I wasn’t aloud to receive, but was then charged almost £300 for a similar car from Flex to Go! All because I didn’t enter my flight number, this is daylight robbery in my opinion.

Oman
Volkswagen Polo
June 13, 2023

Pros: Staff of flex take from me more price about insurance, it is expensive than discover car

Cons: Staff of flex was take from me more price in insurance

United Kingdom
Seat Arona
June 12, 2023

Pros: Clean car, friendly and efficient service.

Cons: N/A

Norway
Volkswagen Polo
June 6, 2023

Pros: Good value, helpfull staff and Nice car

Cons: Not possible to pay with debit card

United Kingdom
Volkswagen Golf
June 2, 2023

Cons: Never ever use this company again

United States of America (USA)
Volkswagen Golf
June 1, 2023

Pros: Luck of honesty. Price increase forcing me to accept it or walk out without a car.

United States of America (USA)
Volkswagen Polo
May 31, 2023

Pros: Courtesy of the front desk personnel

Cons: Incorrect price, damaged car, luck of the spare tire and luck of proper info

United States of America (USA)
Volkswagen Golf
May 31, 2023

Pros: Please inform clients not to pay any insurance before get at the office desk !!!

Cons: Insurance!

United Kingdom
Smart ForFour
May 13, 2023

Pros: Nothing they ripped us off

Cons: Nothing

Poland
Fiat 500
May 7, 2023

Pros: because of such a bad experience with their customer rep there is nothing now I can think of to change my mind to use thisd company in the future again. Prefer to pay 10 times more with different supplier, Aviz for example naxt door

Cons: these 2 men at the dest are wrong individuals at wrong place. Flex to go should reconsider their emplyment unless they want to lose even more customers.

United Kingdom
Volkswagen Golf
May 7, 2023

Pros: All goes good, not problems at all, quick and easy picking up and returning the car.

Germany
Fiat 500
May 4, 2023

Pros: Profesjonalne podejście do klienta

Germany
Fiat 500
May 1, 2023

Pros: Wspaniała obsługa, cudowny samochód i to jeszcze w cabrio! Mogłem poczuć w końcu wiatr we włosach! Nigdy nie wydałem lepiej pieniędzy niż na rezerwacje w tej firmie! Pełen szacun

Netherlands
Volkswagen Golf
April 21, 2023

Pros: Great value for money.Great car and quick drop off.

Cons: Despite purchasing insurance via discoverycars website, agent tried to 'sell' the different options of coverage during the pick up which were very costly. There is a requirement to return cleaned car (inside and outside)- needed to go to car wash just before entering the airport as it was raining on the way and car got a bit dirty. This is not very convenient. Not sure if customers are charged if car is not sufficiently cleaned on the outside.

United Kingdom
Audi A3 Limousine
April 19, 2023

Pros: Nothing they did respect the quotation I had on line and charged me more. Did recognised the insurance I had that for the car so ask me to pay an other one. Did have the car that I booked weeks in advance. Didn’t very care about the customer service really. The only good thing was that they were able to give an other after I came back and complaining about the fact that didn’t give the right car in the first place. All the booking on line had no meaning to them they didn’t respect it at all .

Cons: Notting lack of care. Poor customer service, totally disrespect my quotation.

United States of America (USA)
Volkswagen Golf
April 17, 2023

Pros: Overall easy process

Cons: Would not honor my reservation because I was late picking up my car

United States of America (USA)
Volkswagen Jetta
April 10, 2023

Cons: Finding the rental car return was a challenge. The signage at the airport was not easy to find.

United Kingdom
Volkswagen Polo
April 5, 2023

Pros: Efficient, quick and great cat.

United States of America (USA)
Volkswagen Tiguan
April 5, 2023

Pros: Nothing really. Bad experience all around

Cons: They canceled my reservation. Never got my car

Canada
Volkswagen Jetta
March 29, 2023

Pros: Convenient location, courteous staff, straight forward pickup and drop off procedure with protocols shared via email.

Cons: Not clear procedure in case of technical issues with the car.

United Kingdom
Peugeot 3008
March 27, 2023

Cons: I didn’t like the service at all.. i make reservation. Y the discover car company And when I arrived to the desk the ( felx car company ) tell me that i make full insurance that they didn’t responsible to it .. they charge me although i have been cahrged before arrival I send the company message about the situation I hope they will fix all the issues

United Kingdom
Volkswagen Polo
March 23, 2023

Pros: Great experience from booking to collecting the car to drop off. The car was immaculate and served us very well. Great experience

Cons: No bad words to say at all. Very positive experience

United Kingdom
Volkswagen Polo
March 16, 2023

Pros: Everything was absolutely fine!

Cons: N/A

United States of America (USA)
Volkswagen Polo
March 16, 2023

Pros: The price was unbeatable, the cars were in good condition, great service

United Kingdom
Fiat 500
March 9, 2023

Pros: Only issue I had was no spaces available to leave the car and directions around airport to rental parking. Was clear once I got to the multi storey.

Italy
Volkswagen Polo
March 9, 2023

Pros: VERY quick pick up

France
Volkswagen Golf
March 7, 2023

Cons: They refused to give me the car.

United Kingdom
Volkswagen Touran
March 7, 2023

Pros: Brand new vehicle

Sweden
Volkswagen Tiguan
March 6, 2023

Pros: Very efficient. Professional service

Cons: Nothing. My concern was that I was promised another price

United Kingdom
Volkswagen Tiguan
February 28, 2023

Cons: I wasn't allowed to hire the car because I only had 4 months left on my credit card. They wouldn't accept debit card or my wife's card. So after paying my deposit I then had to hire the direct for double the cost. If my credit card wasn't good enough ie 6 months then I shouldn't have been allowed to pay the deposit.

Finland
Volkswagen Golf
February 25, 2023

Cons: The requirement for 6 months credit card valudity requirement at Flex To Go was not advised clearly enough during the booking process. This rule is next to fraud, and you tried to sell the same car with huge price. Rented the car from other company in the neighboring desk. Never will use your company again.

United Kingdom
Volkswagen Polo
February 23, 2023

Pros: Fairy cheap

Cons: With basic insurance company requires you to return fully clean car inside and outside however car on collection was dirty inside (sand under the rubber mats) so I needed to vacuum someone else mess.

Israel
Volkswagen Polo
February 21, 2023

Pros: הפקידה בעת החזרת הרכב היתה שירותית ונחמדה

Cons: איימו עלינו שאם אנחנו לא נעשה ביטוח הכולל excess נצטרך לשלם על נקיון של הרכב

United Kingdom
Volkswagen Golf
February 19, 2023

Pros: Desk service help me resolve any problems.

Israel
Volkswagen Golf
February 14, 2023

Pros: None they did not provide the car saying I was not providing a flying number and the car is not available for me anymore ... l

Cons: Lying agents

Canada
Volkswagen Golf
February 9, 2023

Cons: When I ordered a car it was a bit cheaper than during pickup, even when I cancelled one day

United Kingdom
Smart ForFour
February 9, 2023

Pros: Fast and efficient

United Kingdom
Volkswagen Golf
February 3, 2023

Cons: Didn’t realise the car needed cleaning this should be made clear at booking

Israel
VW Golf
January 31, 2023

Pros: I was given a good quality replacement car.

Cons: They gave me, cheap in poor condition, a child seat.

United Kingdom
Volkswagen Golf
January 27, 2023

Cons: Very unprofessional attitude of employee. And unhelpful. No one actually inspect the car in front of you, and you accept unknown condition of the car, and same when you drop off the car its up to discretion of the staff. And if you don’t take extra cover, than it’s pretty likely that your deposit will be taken as they always find scratch or dent, which in theory wasn’t there. And you can’t prove it

United Kingdom
Fiat 500
January 23, 2023

Pros: Nie polecam tej wyporzyczalni. Miałem odebrać samochód 14.01 o północy. Nikt nie przyjechał próbowałem dzwonić, telefon mieli wyłączony zero kontaktu z kim kolwiek, zostawili mnie na lotnisku w środku nocy bez samochodubez możliwości wynajecia czegoś innego bo wszystko było pozamykane!!!!!! Zero odpowiedzialności. Po mimo wielu połączeń nikt nawet się ze mną nie skontaktował w kolejnych dniach żeby wytłumaczyć zaistniałą sytuację!!!

Ireland
VW Polo
January 22, 2023

Pros: Bardzo mila obsluga w Krakowie I w Rzeszowie

Cons: I like everything

United Kingdom
Hyundai i30 STW
January 21, 2023

Cons: Been told to wash the car, otherwise I’m gonna be charged no place to wash the car before 6 am in the morning. gas cup frozen temperature was -3 could not put gas as the process was very slow and despite the fact we’ve been early, it was jeopardised our ability to be on time on the airport.

Portugal
VW Golf
January 17, 2023

Pros: Zero

Cons: Due to the flight being more than 1 hour late and it was not possible (because they did not answer) to communicate the delay to the Rent a Car centre (FlexRent). Promoting for the same car with an increase of more than 50%, I consider it a fraud .

Netherlands
Volkswagen Tiguan
January 14, 2023

Pros: Fine car. Easy and fast service .

Cons: Not 175 but 450 euro's for a all risk assured car. It's a scam!

United Kingdom
Volkswagen Polo
January 12, 2023

Cons: they're thieves. Even with evidence they charge you extra for no reason at all.

Israel
VW Tiguan
January 10, 2023

Pros: I don't like the service

Cons: Due to delay of flight and waiting in line to the agent an order was canceled automaticly and I had to make double payment

United States of America (USA)
VW Tiguan
January 8, 2023

Pros: Nice car, easy to pickup and drop off

Cons: Phone numbers did not work when I tried to call. NONE OF THE NUMBERS worked, online, on the receipt, on the car keys, none

United Kingdom
Volkswagen Polo
January 7, 2023

Pros: Nothing

Cons: Office closed early and cancelled my booking when I was 2 hours late

France
Peugeot 3008
January 7, 2023

Cons: The car transmission was strange - it was an automatic transmission, new car (20000 km only) but when I was on a slope and put “reverse”, the car was sliding down the hill anyway. Same when driving to the opposite direction. I flagged the car transmission problems to the supplier at dropping off at the airport.

United Kingdom
Fiat 500
January 2, 2023

Pros: Pick up from airport, hassle free, good cars

Canada
VW Polo
January 2, 2023

Pros: They provided a free upgrade to an automatic transmission

Cons: They forced me to pay 200 euros for their insurance even though I already purchased insurance through discover cars. This is a highly predatory business practice which takes advantage of tourists who do not have an International Driver's Permit. If you rent from FlexToGo - GET AN IDP OR YOU WILL BE SCAMMED.

United Kingdom
Peugeot 3008
January 2, 2023

Pros: Very easy to deal with.

Italy
Ford Focus STW
December 15, 2022

Pros: Everything

Cons: Nothing

United Kingdom
VW Polo
November 15, 2022

Pros: nothing

Cons: rude staff,

United Arab Emirates
Peugeot 3008
November 5, 2022

Pros: Easy to pick acar and drooped

Cons: They didn't give me same car I booked

France
VW Polo
November 1, 2022

Pros: Nothing.

Cons: Agent at the desk was not helpful. Je was absolutely not nice with us. Clearly first and last Time with flex to go. WE lost money and no cars.

United States of America (USA)
VW Jetta
October 29, 2022

Pros: Offered me better vehicle for a great price

United States of America (USA)
VW Polo
October 24, 2022

Pros: Nice car

Cons: Be aware, they will charge you for a car wash and cleaning. If you don't want to do this-stay away. It's one of this rental cars opened for few months, after this they change name, looking for quick profit. Absolutely do not raccomend. Also do not use Discovercars. Lesson for me-only use reputable car rentals.

Israel
VW Polo
October 12, 2022

Pros: Because I paid twice price ask me why.

Cons: Because I paid twice price ask me why.

United States of America (USA)
VW Golf
October 7, 2022

Pros: Not much

Cons: Not professional. The agent at the airport not fully familiar with a car. The car was parked away and there was no assistance from the agent.

Australia
Peugeot 3008
October 2, 2022

Pros: Nothing

Cons: Horrible rental policies. 1hr limit to pick up the car and if you're 2min late, bad luck. Maybe they'll have another one for twice the price.

United Kingdom
VW Golf
September 14, 2022

Pros: Nothing. They are a company that are running a scam. There are many other comments i have seen which say they had the same issue.

Cons: On top of being scammed, we were told over the phone that we would easily be provided a rental baby car seat. The car seat was, I believe, borrowed from another company and was so terrible that if we had been in an accident, our baby surely would have died. Its astounding how bad this rental company is.

United Kingdom
VW Golf
September 8, 2022

Cons: Gave me a car I didn’t want and had to pay a lot extra for insurance even though I o already paid online

United States of America (USA)
VW Polo
September 4, 2022

Pros: Please refund me my $7.09 charged on August 10th.

Cons: Please refund me my $7.09 charged on August 10th.

United Kingdom
VW Golf
September 2, 2022

Pros: I was very very very disappointed with the service, when I got to the desk I was told the car is not ready and I would have to wait unless I wanted more expensive car. In the end I did not get the car that I wanted.

Cons: I didn't like the fact that all the agents were interested in was to sell me the most expensive insurance and told me that what I selected online didn't cover me for anything. Very disappointing.

United States of America (USA)
VW Tiguan
September 1, 2022

Pros: Not much

Cons: The agent was very unprofessional and the rate I was promised was not what he gave me at the pickup desk. I realized that after converting the PLN to USD. There was also an extra fee for the additional driver even though I requested it upfront. I had to decline it which complicated our trip. The most surprising fact was that I was asked to bring the car washed and cleaned after the rental. I was overcharged for the security deposit, where I was charged $2,000 instead of $1,000.

Poland
VW Polo
August 31, 2022

Pros: Nice car, good engine

Cons: Nothing

Israel
VW Golf
August 31, 2022

Pros: Szybkość odbioru auta

United Kingdom
VW Golf
August 28, 2022

Pros: Car was brand new and it was a pleasure to drive

Norway
VW Golf
August 22, 2022

Pros: I do not recommend flex unfortunately it is an incompetent company

Cons: the car we got broke down, we were without a car for two days, the company played on time and sent us to other companies

United Kingdom
VW Polo
August 21, 2022

Cons: The terms and conditions where very unclear the company only exceted credit card not debit this as not made clear to us as well as a number of other extra charges like leaving the country

United States of America (USA)
VW Polo
August 14, 2022

Pros: Easy pick up , nice car that met our needs

Cons: A bit confusing drop off at Balice (KRA) airport.

United Kingdom
Peugeot 3008
August 13, 2022

Pros: Couldn’t fault the entire process

Cons: Nothing

Israel
VW Tiguan
July 24, 2022

Pros: Nice and clean car.

Cons: I waited (during business hours !) 20 minutes for an agent to arrive to the desk while it was business hours and while agent was supposed to be at desk. Cross country fee of Flex is much higher than all other Rental companies in Poland (Ace take 30 Euro. Flex took 80 Euro).

Israel
VW Golf
July 11, 2022

Pros: Nothing.

Cons: The reservation was cancelled although I pre paid some of the money, nobody tried to call my phone and I didn't see any thing about this condition during the booking process.

Poland
VW Polo
June 28, 2022

Cons: Fiat tipo to tragedia ale obsługa spoko i obiecali kolejnym razem inne auto

Poland
VW Golf
June 28, 2022

Pros: Mocny silnik, ładny kolor auta

Most Popular Car Rental Deals

Krakow Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Flex To Go
$12.96 per day
Krakow Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
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  • Man.
Flex To Go
$13.20 per day
Krakow Airport
Mini
Smart ForFour or similar
Smart ForFour
  • 4
  • 1
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  • Man.
Flex To Go
$13.66 per day
Krakow Airport
Mini
Smart ForFour or similar
Smart ForFour
  • 4
  • 1
  • 5
  • A/C
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Flex To Go
$13.91 per day
Krakow Airport
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
  • A/C
  • Man.
Flex To Go
$14.40 per day
Krakow Airport
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
  • A/C
  • Man.
Flex To Go
$14.67 per day
Krakow Airport
Economy
Opel Corsa or similar
Opel Corsa
  • 5
  • 3
  • 4
  • A/C
  • Man.
Flex To Go
$14.93 per day
Krakow Airport
Economy
Opel Corsa or similar
Opel Corsa
  • 5
  • 3
  • 4
  • A/C
  • Man.
Flex To Go
$15.21 per day
Krakow Airport
Mini
Abarth 695 or similar
Abarth 695
  • 4
  • 1
  • 3
  • A/C
  • Auto.
Flex To Go
$21.64 per day
Krakow Airport
Mini
Abarth 695 or similar
Abarth 695
  • 4
  • 1
  • 3
  • A/C
  • Auto.
Flex To Go
$22.04 per day
Krakow Airport
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Flex To Go
$22.51 per day
Krakow Airport
Mini
Kia Picanto or similar
Kia Picanto
  • 4
  • 1
  • 5
  • A/C
  • Auto.
Flex To Go
$22.59 per day
Krakow Airport
Compact
Ford Focus STW or similar
Ford Focus STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Flex To Go
$22.93 per day
Krakow Airport
Mini
Kia Picanto or similar
Kia Picanto
  • 4
  • 1
  • 5
  • A/C
  • Auto.
Flex To Go
$23.01 per day
Krakow Airport
Compact
Volkswagen Golf or similar
Volkswagen Golf
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$23.13 per day
Krakow Airport
Economy
Peugeot 208 or similar
Peugeot 208
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Flex To Go
$23.49 per day
Krakow Airport
Compact
Volkswagen Golf or similar
Volkswagen Golf
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$23.57 per day
Krakow Airport
Economy
Peugeot 208 or similar
Peugeot 208
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Flex To Go
$23.93 per day
Krakow Airport
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$24.05 per day
Krakow Airport
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$24.50 per day
Krakow Airport
Compact
Hyundai i30 or similar
Hyundai i30
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$25.99 per day
Krakow Airport
Compact
Hyundai i30 or similar
Hyundai i30
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$26.48 per day
Krakow Airport
Compact
Kia Stonic or similar
Kia Stonic
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$27.08 per day
Krakow Airport
Compact
Kia Stonic or similar
Kia Stonic
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$27.58 per day
Krakow Airport
Compact
Kia Ceed STW or similar
Kia Ceed STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Flex To Go
$28.76 per day
Krakow Airport
Compact
Kia Ceed STW or similar
Kia Ceed STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Flex To Go
$29.30 per day
Krakow Airport
Compact Crossover
Seat Arona or similar
Seat Arona
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$29.33 per day
Krakow Airport
Compact Crossover
Seat Arona or similar
Seat Arona
  • 5
  • 2
  • 5
  • A/C
  • Man.
Flex To Go
$29.87 per day
Krakow Airport
Compact Crossover
Kia XCeed or similar
Kia XCeed
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$31.19 per day
Krakow Airport
Compact Crossover
Kia XCeed or similar
Kia XCeed
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$31.78 per day
Krakow Airport
Full-size SUV
Peugeot 3008 or similar
Peugeot 3008
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$34.01 per day
Krakow Airport
Full-size SUV
Peugeot 3008 or similar
Peugeot 3008
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$34.65 per day
Krakow Airport
Full-size
Volkswagen T-Cross or similar
Volkswagen T-Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$36.09 per day
Krakow Airport
Full-size
Volkswagen T-Cross or similar
Volkswagen T-Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$36.77 per day
Krakow Airport
Compact SUV
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$62.40 per day
Krakow Airport
Compact SUV
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Flex To Go
$63.57 per day
The above prices are only approximate and were last updated at 07:57 on 2024-07-13. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1500.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, Environmental charge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 20 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 70.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Cross-border policy
crossing country borders is available on previous request at least 72 hours before the pick up date.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Portugal, Slovakia, Sweden, Switzerland, United Kingdom.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.

Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 23:59
Tue:  07:00 - 23:59
Wed:  07:00 - 23:59
Thu:  07:00 - 23:59
Fri:  07:00 - 23:59
Sat:  07:00 - 23:59
Sun:  07:00 - 23:59

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