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Flex To Go at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Very unhelpful when it came to queries.
Pros: Didn’t use them as they have a 1 hour rule and I was late by 15 mins as my flight was delayed and lost my booking.
Cons: Didn’t use them as they have a 1 hour rule and I was late by 15 mins as my flight was delayed and lost my booking. Tried to upsell me so went to another provider
Pros: Helpful worker in desk, long after opening hours
Cons: Not all the damages was marked in pick up rapport
Cons: I am used to rent cars. I know the tricks to rent it. It is the first time someone didn't want to take my "credit" card. They wanted me to pay 150euros in insurance for 17euros of rent. I dot not recommend this rental
Pros: electronic info sending, no papers
Cons: necessity to have it cleaned (car washed) before returned; rather inconvenient
Cons: Insurance rules!!!
Pros: Hidden fees. Agent tried to insist that I need to purchase additional service. cost of that service was higher than price of the rental. car was dirty outside and inside.
Cons: Dishonest company. I witness how they try to sell to other customers additional services. Simply they try to intimidate customers.
Cons: Didn't take debit card for security so put price of the car up considerably. Paperwork all in Polish. When you consider it is in a n international airport, you would think the paperwork would have some translation. No parking bays on return and waited around 15 minutes to hand the car keys back
Pros: Not very good as I mensioned before
Cons: Very short and wanted me to get extra insurance since yours are not valid for for Flex to Go
Pros: Fast, easy to find, excellent price
Cons: The agent was very pushy to get extra insurance
Cons: They have changed us £400 for some barely visible scratches on the car! Avoid!
Pros: ease of drop of.
Cons: I was almost scammed to pay for the full insurance (which i had already purchased from DiscoverCar) , staff was extremely unfriendly and rude.
Pros: No spare wheel
Pros: Easy drop off!!
Pros: I don't like it andI don't recommend it to anyone
Cons: I don't like it andI don't recommend it to anyone
Cons: Poor car condition
Pros: Car damage report not available at pick up; agent claimed it will arrived by mail which never did. Printed upon request 1 hrs later and not complete. Nor possible to have any support from the agent at the airport
Cons: All information goes by mail their claimed while no mails received. Signing the contract requested prior to conditions review
Pros: Nice car
Cons: They charged me for extra money because I do not have a credit card but only a debit card!! So the price was suddently twice as much as I already paid. Just another way to get money out of the customers. First and last time I use the rental company.
Pros: Fast and clear
Pros: People were very kind and helpful
Cons: Nothing everything was good
Pros: The car was the quality I except from more expensive rental companies.
Cons: The requirements to wash the car upon return without the higher rate was frustrating (hidden cost thst did not show up on Discover Cars
Pros: NOTHING! there was no servise! Mt flight was delayed, called them to make sure there will be someone at desk , no answer on 5 different phone numbers! had to take another car from another company that cost more!
Cons: EVERTYTHING! there was no servise! Mt flight was delayed, called them to make sure there will be someone at desk , no answer on 5 different phone numbers! had to take another car from another company that cost more!
Pros: Hidden fees cost triple of what expected.
Cons: Service agents were not willing to work with the fees.
Pros: The person that helped us was very professional and nice.
Cons: Couldn’t use the credit card I wanted because the expiration was not more than 6 months when we were renting for only 2 weeks. This should be disclosed clearly before. Second, we were charged a very high cleaning fee for some very minor imperfections and the car was not very clean when we picked it up. The pictures provided were black and white and not clear. One picture was of a little water on the floor mat. The other was some spilt drink on the seat very quick to clean as part normal process
Pros: Efficiency of the staff
Cons: The unfair extra charges
Cons: We were not allowed to pay only for the fuel we used. We needed to pay for the full fuel tank which we did not finish using. We were also asked to still pay for full insurance after we already paid on discovercars.
Pros: Gave me my deposit back before I even dropped the car back.
Cons: Something sticky over there centre console of the car. A chip in the windscreen.
Cons: benign force to take insurance for the price of 2 x of the renting price
Pros: Horrible service. Marcin was basically laughing in my face in polish with his friend because he thought I didnt speak polish.
Cons: Everything. They took my money and didnt give me the var
Cons: Double cover, I order Mercedes and it turn into Audi
Pros: They require cleaning the car before return and this was not stated in contract.
Cons: Attitude of agent was just below any norm. He should not be in customer service. I felt like i was the idiot.
Cons: Horrible service, they will nickel and dime you for everything. I have rented cars all over the world this was the worst experience I've ever had
Pros: Quick friendly service
Cons: Excellent service
Pros: Car worked fine, low mileage
Cons: Expectation and demand of washing and vacuuming the car is ridiculous in 2023, this should be done by the rental company. Not the most friendly customer service, the advertised phone numbers are notoriously not answered. We were charged almost twice the daily rate we were paying for keeping the car a few more hours, despite attempts to notify or speak with the company.
Pros: Value for money!
Cons: Rude Staff
Pros: Nothing absolute scammers
Pros: The agent met us in the car park when we returned the car making it so simple and easy to go catch our flight
Cons: Everything was perfect
Pros: New car. Drop off was easy.
Cons: So, my flight was late. I was at the rental desk 1.30h after the time I booked the car. I was told that my booking was cancelled because I was more than 59 minutes late. Another car was provided, which was obviously more expensive. Was also charged for the 2nd driver. The chaild seat for 2 year old was old, ripped all over and dirty. No installation instructions or help from the agent to install. Had to wait 30 mims for the seat and took me another 30 mins to figure out how to install.
Pros: It really sucked !
Cons: You are scamming people. Just because I didn’t enter my flight number and our flight was through no fault of my own, you only keep the car 59 minutes? But if had entered my flight number you would have kept the car for 3 hours? This does not make sense. I paid Discover Cars.com £72 for a VW Golf which I wasn’t aloud to receive, but was then charged almost £300 for a similar car from Flex to Go! All because I didn’t enter my flight number, this is daylight robbery in my opinion.
Pros: Staff of flex take from me more price about insurance, it is expensive than discover car
Cons: Staff of flex was take from me more price in insurance
Pros: Clean car, friendly and efficient service.
Pros: Good value, helpfull staff and Nice car
Cons: Not possible to pay with debit card
Cons: Never ever use this company again
Pros: Luck of honesty. Price increase forcing me to accept it or walk out without a car.
Pros: Courtesy of the front desk personnel
Cons: Incorrect price, damaged car, luck of the spare tire and luck of proper info
Pros: Please inform clients not to pay any insurance before get at the office desk !!!
Pros: Nothing they ripped us off
Pros: because of such a bad experience with their customer rep there is nothing now I can think of to change my mind to use thisd company in the future again. Prefer to pay 10 times more with different supplier, Aviz for example naxt door
Cons: these 2 men at the dest are wrong individuals at wrong place. Flex to go should reconsider their emplyment unless they want to lose even more customers.
Pros: All goes good, not problems at all, quick and easy picking up and returning the car.
Pros: Profesjonalne podejście do klienta
Pros: Wspaniała obsługa, cudowny samochód i to jeszcze w cabrio! Mogłem poczuć w końcu wiatr we włosach! Nigdy nie wydałem lepiej pieniędzy niż na rezerwacje w tej firmie! Pełen szacun
Pros: Great value for money.Great car and quick drop off.
Cons: Despite purchasing insurance via discoverycars website, agent tried to 'sell' the different options of coverage during the pick up which were very costly. There is a requirement to return cleaned car (inside and outside)- needed to go to car wash just before entering the airport as it was raining on the way and car got a bit dirty. This is not very convenient. Not sure if customers are charged if car is not sufficiently cleaned on the outside.
Pros: Nothing they did respect the quotation I had on line and charged me more. Did recognised the insurance I had that for the car so ask me to pay an other one. Did have the car that I booked weeks in advance. Didn’t very care about the customer service really. The only good thing was that they were able to give an other after I came back and complaining about the fact that didn’t give the right car in the first place. All the booking on line had no meaning to them they didn’t respect it at all .
Cons: Notting lack of care. Poor customer service, totally disrespect my quotation.
Pros: Overall easy process
Cons: Would not honor my reservation because I was late picking up my car
Cons: Finding the rental car return was a challenge. The signage at the airport was not easy to find.
Pros: Efficient, quick and great cat.
Pros: Nothing really. Bad experience all around
Cons: They canceled my reservation. Never got my car
Pros: Convenient location, courteous staff, straight forward pickup and drop off procedure with protocols shared via email.
Cons: Not clear procedure in case of technical issues with the car.
Cons: I didn’t like the service at all.. i make reservation. Y the discover car company And when I arrived to the desk the ( felx car company ) tell me that i make full insurance that they didn’t responsible to it .. they charge me although i have been cahrged before arrival I send the company message about the situation I hope they will fix all the issues
Pros: Great experience from booking to collecting the car to drop off. The car was immaculate and served us very well. Great experience
Cons: No bad words to say at all. Very positive experience
Pros: Everything was absolutely fine!
Pros: The price was unbeatable, the cars were in good condition, great service
Pros: Only issue I had was no spaces available to leave the car and directions around airport to rental parking. Was clear once I got to the multi storey.
Pros: VERY quick pick up
Cons: They refused to give me the car.
Pros: Brand new vehicle
Pros: Very efficient. Professional service
Cons: Nothing. My concern was that I was promised another price
Cons: I wasn't allowed to hire the car because I only had 4 months left on my credit card. They wouldn't accept debit card or my wife's card. So after paying my deposit I then had to hire the direct for double the cost. If my credit card wasn't good enough ie 6 months then I shouldn't have been allowed to pay the deposit.
Cons: The requirement for 6 months credit card valudity requirement at Flex To Go was not advised clearly enough during the booking process. This rule is next to fraud, and you tried to sell the same car with huge price. Rented the car from other company in the neighboring desk. Never will use your company again.
Pros: Fairy cheap
Cons: With basic insurance company requires you to return fully clean car inside and outside however car on collection was dirty inside (sand under the rubber mats) so I needed to vacuum someone else mess.
Pros: הפקידה בעת החזרת הרכב היתה שירותית ונחמדה
Cons: איימו עלינו שאם אנחנו לא נעשה ביטוח הכולל excess נצטרך לשלם על נקיון של הרכב
Pros: Desk service help me resolve any problems.
Pros: None they did not provide the car saying I was not providing a flying number and the car is not available for me anymore ... l
Cons: Lying agents
Cons: When I ordered a car it was a bit cheaper than during pickup, even when I cancelled one day
Pros: Fast and efficient
Cons: Didn’t realise the car needed cleaning this should be made clear at booking
Pros: I was given a good quality replacement car.
Cons: They gave me, cheap in poor condition, a child seat.
Cons: Very unprofessional attitude of employee. And unhelpful. No one actually inspect the car in front of you, and you accept unknown condition of the car, and same when you drop off the car its up to discretion of the staff. And if you don’t take extra cover, than it’s pretty likely that your deposit will be taken as they always find scratch or dent, which in theory wasn’t there. And you can’t prove it
Pros: Nie polecam tej wyporzyczalni. Miałem odebrać samochód 14.01 o północy. Nikt nie przyjechał próbowałem dzwonić, telefon mieli wyłączony zero kontaktu z kim kolwiek, zostawili mnie na lotnisku w środku nocy bez samochodubez możliwości wynajecia czegoś innego bo wszystko było pozamykane!!!!!! Zero odpowiedzialności. Po mimo wielu połączeń nikt nawet się ze mną nie skontaktował w kolejnych dniach żeby wytłumaczyć zaistniałą sytuację!!!
Pros: Bardzo mila obsluga w Krakowie I w Rzeszowie
Cons: I like everything
Cons: Been told to wash the car, otherwise I’m gonna be charged no place to wash the car before 6 am in the morning. gas cup frozen temperature was -3 could not put gas as the process was very slow and despite the fact we’ve been early, it was jeopardised our ability to be on time on the airport.
Cons: Due to the flight being more than 1 hour late and it was not possible (because they did not answer) to communicate the delay to the Rent a Car centre (FlexRent). Promoting for the same car with an increase of more than 50%, I consider it a fraud .
Pros: Fine car. Easy and fast service .
Cons: Not 175 but 450 euro's for a all risk assured car. It's a scam!
Cons: they're thieves. Even with evidence they charge you extra for no reason at all.
Pros: I don't like the service
Cons: Due to delay of flight and waiting in line to the agent an order was canceled automaticly and I had to make double payment
Pros: Nice car, easy to pickup and drop off
Cons: Phone numbers did not work when I tried to call. NONE OF THE NUMBERS worked, online, on the receipt, on the car keys, none
Cons: Office closed early and cancelled my booking when I was 2 hours late
Cons: The car transmission was strange - it was an automatic transmission, new car (20000 km only) but when I was on a slope and put “reverse”, the car was sliding down the hill anyway. Same when driving to the opposite direction. I flagged the car transmission problems to the supplier at dropping off at the airport.
Pros: Pick up from airport, hassle free, good cars
Pros: They provided a free upgrade to an automatic transmission
Cons: They forced me to pay 200 euros for their insurance even though I already purchased insurance through discover cars. This is a highly predatory business practice which takes advantage of tourists who do not have an International Driver's Permit. If you rent from FlexToGo - GET AN IDP OR YOU WILL BE SCAMMED.
Pros: Very easy to deal with.
Cons: rude staff,
Pros: Easy to pick acar and drooped
Cons: They didn't give me same car I booked
Cons: Agent at the desk was not helpful. Je was absolutely not nice with us. Clearly first and last Time with flex to go. WE lost money and no cars.
Pros: Offered me better vehicle for a great price
Pros: Nice car
Cons: Be aware, they will charge you for a car wash and cleaning. If you don't want to do this-stay away. It's one of this rental cars opened for few months, after this they change name, looking for quick profit. Absolutely do not raccomend. Also do not use Discovercars. Lesson for me-only use reputable car rentals.
Pros: Because I paid twice price ask me why.
Cons: Because I paid twice price ask me why.
Pros: Not much
Cons: Not professional. The agent at the airport not fully familiar with a car. The car was parked away and there was no assistance from the agent.
Cons: Horrible rental policies. 1hr limit to pick up the car and if you're 2min late, bad luck. Maybe they'll have another one for twice the price.
Pros: Nothing. They are a company that are running a scam. There are many other comments i have seen which say they had the same issue.
Cons: On top of being scammed, we were told over the phone that we would easily be provided a rental baby car seat. The car seat was, I believe, borrowed from another company and was so terrible that if we had been in an accident, our baby surely would have died. Its astounding how bad this rental company is.
Cons: Gave me a car I didn’t want and had to pay a lot extra for insurance even though I o already paid online
Pros: Please refund me my $7.09 charged on August 10th.
Cons: Please refund me my $7.09 charged on August 10th.
Pros: I was very very very disappointed with the service, when I got to the desk I was told the car is not ready and I would have to wait unless I wanted more expensive car. In the end I did not get the car that I wanted.
Cons: I didn't like the fact that all the agents were interested in was to sell me the most expensive insurance and told me that what I selected online didn't cover me for anything. Very disappointing.
Pros: Not much
Cons: The agent was very unprofessional and the rate I was promised was not what he gave me at the pickup desk. I realized that after converting the PLN to USD. There was also an extra fee for the additional driver even though I requested it upfront. I had to decline it which complicated our trip. The most surprising fact was that I was asked to bring the car washed and cleaned after the rental. I was overcharged for the security deposit, where I was charged $2,000 instead of $1,000.
Pros: Nice car, good engine
Pros: Szybkość odbioru auta
Pros: Car was brand new and it was a pleasure to drive
Pros: I do not recommend flex unfortunately it is an incompetent company
Cons: the car we got broke down, we were without a car for two days, the company played on time and sent us to other companies
Cons: The terms and conditions where very unclear the company only exceted credit card not debit this as not made clear to us as well as a number of other extra charges like leaving the country
Pros: Easy pick up , nice car that met our needs
Cons: A bit confusing drop off at Balice (KRA) airport.
Pros: Couldn’t fault the entire process
Pros: Nice and clean car.
Cons: I waited (during business hours !) 20 minutes for an agent to arrive to the desk while it was business hours and while agent was supposed to be at desk. Cross country fee of Flex is much higher than all other Rental companies in Poland (Ace take 30 Euro. Flex took 80 Euro).
Cons: The reservation was cancelled although I pre paid some of the money, nobody tried to call my phone and I didn't see any thing about this condition during the booking process.
Cons: Fiat tipo to tragedia ale obsługa spoko i obiecali kolejnym razem inne auto
Pros: Mocny silnik, ładny kolor auta