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Flex To Go at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good value, helpfull staff and Nice car
Cons: Not possible to pay with debit card
Cons: Never ever use this company again
Pros: Luck of honesty. Price increase forcing me to accept it or walk out without a car.
Pros: Courtesy of the front desk personnel
Cons: Incorrect price, damaged car, luck of the spare tire and luck of proper info
Pros: Please inform clients not to pay any insurance before get at the office desk !!!
Pros: Nothing they ripped us off
Pros: because of such a bad experience with their customer rep there is nothing now I can think of to change my mind to use thisd company in the future again. Prefer to pay 10 times more with different supplier, Aviz for example naxt door
Cons: these 2 men at the dest are wrong individuals at wrong place. Flex to go should reconsider their emplyment unless they want to lose even more customers.
Pros: All goes good, not problems at all, quick and easy picking up and returning the car.
Pros: Profesjonalne podejście do klienta
Pros: Wspaniała obsługa, cudowny samochód i to jeszcze w cabrio! Mogłem poczuć w końcu wiatr we włosach! Nigdy nie wydałem lepiej pieniędzy niż na rezerwacje w tej firmie! Pełen szacun
Pros: Great value for money.Great car and quick drop off.
Cons: Despite purchasing insurance via discoverycars website, agent tried to 'sell' the different options of coverage during the pick up which were very costly. There is a requirement to return cleaned car (inside and outside)- needed to go to car wash just before entering the airport as it was raining on the way and car got a bit dirty. This is not very convenient. Not sure if customers are charged if car is not sufficiently cleaned on the outside.
Pros: Nothing they did respect the quotation I had on line and charged me more. Did recognised the insurance I had that for the car so ask me to pay an other one. Did have the car that I booked weeks in advance. Didn’t very care about the customer service really. The only good thing was that they were able to give an other after I came back and complaining about the fact that didn’t give the right car in the first place. All the booking on line had no meaning to them they didn’t respect it at all .
Cons: Notting lack of care. Poor customer service, totally disrespect my quotation.
Pros: Overall easy process
Cons: Would not honor my reservation because I was late picking up my car
Cons: Finding the rental car return was a challenge. The signage at the airport was not easy to find.
Pros: Efficient, quick and great cat.
Pros: Nothing really. Bad experience all around
Cons: They canceled my reservation. Never got my car
Pros: Convenient location, courteous staff, straight forward pickup and drop off procedure with protocols shared via email.
Cons: Not clear procedure in case of technical issues with the car.
Cons: I didn’t like the service at all.. i make reservation. Y the discover car company And when I arrived to the desk the ( felx car company ) tell me that i make full insurance that they didn’t responsible to it .. they charge me although i have been cahrged before arrival I send the company message about the situation I hope they will fix all the issues
Pros: Great experience from booking to collecting the car to drop off. The car was immaculate and served us very well. Great experience
Cons: No bad words to say at all. Very positive experience
Pros: Everything was absolutely fine!
Pros: The price was unbeatable, the cars were in good condition, great service
Pros: Only issue I had was no spaces available to leave the car and directions around airport to rental parking. Was clear once I got to the multi storey.
Pros: VERY quick pick up
Cons: They refused to give me the car.
Pros: Brand new vehicle
Pros: Very efficient. Professional service
Cons: Nothing. My concern was that I was promised another price
Cons: I wasn't allowed to hire the car because I only had 4 months left on my credit card. They wouldn't accept debit card or my wife's card. So after paying my deposit I then had to hire the direct for double the cost. If my credit card wasn't good enough ie 6 months then I shouldn't have been allowed to pay the deposit.
Cons: The requirement for 6 months credit card valudity requirement at Flex To Go was not advised clearly enough during the booking process. This rule is next to fraud, and you tried to sell the same car with huge price. Rented the car from other company in the neighboring desk. Never will use your company again.
Pros: Fairy cheap
Cons: With basic insurance company requires you to return fully clean car inside and outside however car on collection was dirty inside (sand under the rubber mats) so I needed to vacuum someone else mess.
Pros: הפקידה בעת החזרת הרכב היתה שירותית ונחמדה
Cons: איימו עלינו שאם אנחנו לא נעשה ביטוח הכולל excess נצטרך לשלם על נקיון של הרכב
Pros: Desk service help me resolve any problems.
Pros: None they did not provide the car saying I was not providing a flying number and the car is not available for me anymore ... l
Cons: Lying agents
Cons: When I ordered a car it was a bit cheaper than during pickup, even when I cancelled one day
Pros: Fast and efficient
Cons: Didn’t realise the car needed cleaning this should be made clear at booking
Pros: I was given a good quality replacement car.
Cons: They gave me, cheap in poor condition, a child seat.
Cons: Very unprofessional attitude of employee. And unhelpful. No one actually inspect the car in front of you, and you accept unknown condition of the car, and same when you drop off the car its up to discretion of the staff. And if you don’t take extra cover, than it’s pretty likely that your deposit will be taken as they always find scratch or dent, which in theory wasn’t there. And you can’t prove it
Pros: Nie polecam tej wyporzyczalni. Miałem odebrać samochód 14.01 o północy. Nikt nie przyjechał próbowałem dzwonić, telefon mieli wyłączony zero kontaktu z kim kolwiek, zostawili mnie na lotnisku w środku nocy bez samochodubez możliwości wynajecia czegoś innego bo wszystko było pozamykane!!!!!! Zero odpowiedzialności. Po mimo wielu połączeń nikt nawet się ze mną nie skontaktował w kolejnych dniach żeby wytłumaczyć zaistniałą sytuację!!!
Pros: Bardzo mila obsluga w Krakowie I w Rzeszowie
Cons: I like everything
Cons: Been told to wash the car, otherwise I’m gonna be charged no place to wash the car before 6 am in the morning. gas cup frozen temperature was -3 could not put gas as the process was very slow and despite the fact we’ve been early, it was jeopardised our ability to be on time on the airport.
Cons: Due to the flight being more than 1 hour late and it was not possible (because they did not answer) to communicate the delay to the Rent a Car centre (FlexRent). Promoting for the same car with an increase of more than 50%, I consider it a fraud .
Pros: Fine car. Easy and fast service .
Cons: Not 175 but 450 euro's for a all risk assured car. It's a scam!
Cons: they're thieves. Even with evidence they charge you extra for no reason at all.
Pros: I don't like the service
Cons: Due to delay of flight and waiting in line to the agent an order was canceled automaticly and I had to make double payment
Pros: Nice car, easy to pickup and drop off
Cons: Phone numbers did not work when I tried to call. NONE OF THE NUMBERS worked, online, on the receipt, on the car keys, none
Cons: Office closed early and cancelled my booking when I was 2 hours late
Cons: The car transmission was strange - it was an automatic transmission, new car (20000 km only) but when I was on a slope and put “reverse”, the car was sliding down the hill anyway. Same when driving to the opposite direction. I flagged the car transmission problems to the supplier at dropping off at the airport.
Pros: Pick up from airport, hassle free, good cars
Pros: They provided a free upgrade to an automatic transmission
Cons: They forced me to pay 200 euros for their insurance even though I already purchased insurance through discover cars. This is a highly predatory business practice which takes advantage of tourists who do not have an International Driver's Permit. If you rent from FlexToGo - GET AN IDP OR YOU WILL BE SCAMMED.
Pros: Very easy to deal with.
Cons: rude staff,
Pros: Easy to pick acar and drooped
Cons: They didn't give me same car I booked
Cons: Agent at the desk was not helpful. Je was absolutely not nice with us. Clearly first and last Time with flex to go. WE lost money and no cars.
Pros: Offered me better vehicle for a great price
Pros: Nice car
Cons: Be aware, they will charge you for a car wash and cleaning. If you don't want to do this-stay away. It's one of this rental cars opened for few months, after this they change name, looking for quick profit. Absolutely do not raccomend. Also do not use Discovercars. Lesson for me-only use reputable car rentals.
Pros: Because I paid twice price ask me why.
Cons: Because I paid twice price ask me why.
Pros: Not much
Cons: Not professional. The agent at the airport not fully familiar with a car. The car was parked away and there was no assistance from the agent.
Cons: Horrible rental policies. 1hr limit to pick up the car and if you're 2min late, bad luck. Maybe they'll have another one for twice the price.
Pros: Nothing. They are a company that are running a scam. There are many other comments i have seen which say they had the same issue.
Cons: On top of being scammed, we were told over the phone that we would easily be provided a rental baby car seat. The car seat was, I believe, borrowed from another company and was so terrible that if we had been in an accident, our baby surely would have died. Its astounding how bad this rental company is.
Cons: Gave me a car I didn’t want and had to pay a lot extra for insurance even though I o already paid online
Pros: Please refund me my $7.09 charged on August 10th.
Cons: Please refund me my $7.09 charged on August 10th.
Pros: I was very very very disappointed with the service, when I got to the desk I was told the car is not ready and I would have to wait unless I wanted more expensive car. In the end I did not get the car that I wanted.
Cons: I didn't like the fact that all the agents were interested in was to sell me the most expensive insurance and told me that what I selected online didn't cover me for anything. Very disappointing.
Pros: Not much
Cons: The agent was very unprofessional and the rate I was promised was not what he gave me at the pickup desk. I realized that after converting the PLN to USD. There was also an extra fee for the additional driver even though I requested it upfront. I had to decline it which complicated our trip. The most surprising fact was that I was asked to bring the car washed and cleaned after the rental. I was overcharged for the security deposit, where I was charged $2,000 instead of $1,000.
Pros: Nice car, good engine
Pros: Szybkość odbioru auta
Pros: Car was brand new and it was a pleasure to drive
Pros: I do not recommend flex unfortunately it is an incompetent company
Cons: the car we got broke down, we were without a car for two days, the company played on time and sent us to other companies
Cons: The terms and conditions where very unclear the company only exceted credit card not debit this as not made clear to us as well as a number of other extra charges like leaving the country
Pros: Easy pick up , nice car that met our needs
Cons: A bit confusing drop off at Balice (KRA) airport.
Pros: Couldn’t fault the entire process
Pros: Nice and clean car.
Cons: I waited (during business hours !) 20 minutes for an agent to arrive to the desk while it was business hours and while agent was supposed to be at desk. Cross country fee of Flex is much higher than all other Rental companies in Poland (Ace take 30 Euro. Flex took 80 Euro).
Cons: The reservation was cancelled although I pre paid some of the money, nobody tried to call my phone and I didn't see any thing about this condition during the booking process.
Cons: Fiat tipo to tragedia ale obsługa spoko i obiecali kolejnym razem inne auto
Pros: Mocny silnik, ładny kolor auta
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 25, with a maximum of 50.00 EUR per rental.
There is no maximum age.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Portugal, Slovakia, Sweden, Switzerland, United Kingdom.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off