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Alamo at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: This was the best car hire experience I have ever had. Experiences fluctuate wildly, but this was a brand new car, pleasant and helpful representatives and no attempt to pin damage on us that we didn’t incur.
Pros: Very good customer care and attebtion
Cons: Car was dirty on the outside and quite dented
Pros: Easy way to pick up car and quick return.
Cons: Picked up car had the rear parking sensors and camera installed but no parking sensors at front. Boot size smaller to similar cars from same group. Also Alamo staff tried to force me to buy additional insurance because they said if I have an accident (other party causing it) or car gets stolen I will have to pay for it (even Third Party Liability and Theft Protection was included in the booking price). I am not going to use Alamo again and will advise everyone I know to avoid them too.
Pros: The service was grate.
Cons: They did their best. Discover Cars didn't.
Pros: Employees behavior
Cons: Document only in Polish
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Luxury, Intermediate, Minivan, Premium, Fullsize a driver license issued at least 2 years ago is required.
Drivers between the ages of 21 and 24 must provide a driver license that is valid for at least 2 year(s).
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Deductible/excess will be charged per damage.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: European Union.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
During winter season (from 01.11 until 01.04) Winter tires are included in price.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Pick-up & Drop-off
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