Carwiz at Krakow Airport

Pros: Easy to get the car

Cons: Upon return, they found an alleged damage which was not really visible and charged totally unproportional damage costs of 400 eur. They refused to show me price list and simply deducted this from my deposit in my credit card.

Pros: Quick pick up and drop off. Shuttle service to the airport.

Cons: Their full insurance is expensive, but you havent got to worry about anything if you have an accident. I had a corolla hybrid with winter tyres which were older than the car and they didnt perform very well in snow.

Cons: carWiz Scammed me for $250

Cons: I don't get the safety seat and when I sent email and to carwiz I don't get any response

Pros: Good service, good price!

Pros: All fine here

Cons: Selling of the insurance on service desk. Try to scare customer to buy very expensive insurance.

Pros: Car new and in mint condition

Cons: People working there are the worst i have ever experienced.

Pros: Was given selected car or similar.

Cons: I think Carwiz is trying to rip me off and seeing on Google the reviews this looks like consistent behaviour. Are you aware of this? When I returned the car they said there were three scratch issues costing $2500 When I went to look at the car with them, the scratch was only half of what they said as the other half rubbed off. The two others were slight blemishes on rubber guards yet they refused to reduce to price of the charge Please contact me to help me with this concern.

Cons: التأمين كان كثيرا

Pros: I received exactly the car I ordered. Pick-up and drop-off was quick.

Pros: good cars

Cons: didnt understand that we have to call them to come to pick us/ didnt have hoe to call them/

Pros: great customer service representative

Cons: when we picked up the car, it wasn't ready so the representative had to drive to another lot to pick up the car. When he got back he said that the gas was not filled up so he left again to fill up the car. Overall we spent over an hour for the pickup.

Pros: friendly, knowledgeable, easy to communicate

Cons: nothing

Cons: I was accused of causing tiny scratch wchich it was before I rent a car,for sure. Next time I am going to inspect any centimeter of car body and ask to document any scratches.

Pros: Service way great, fast and car was spotless. Super happy with rental.

Cons: Nothing provided a great service

Cons: when i get back the car they said that its ascrach on the right side it was alittle one i clean it with a weap and you cant see it but they insist that its there and what me to pay 1750 zloti i call the police and they come and make a report that is not scrach on the car and i go from there and they didt They did not return the deposit of 5600 zlotys i want thet you will help me to get it back immedetely i have also picters and video of the car and you can see that is no scraches/

Cons: We arrived late at night and no one waited for us at the airport although the rental company was supposed to do so

Pros: It was quick and to the point.

Cons: They were supposed to be waiting by the arrival hall but nobody was there.

Pros: Competent and friendly agents.

Cons: Nothing could be better!

Pros: Very friendly staff.

Cons: I wasn’t informed that I can’t use a debit card for the deposit.

Cons: Debit card fees doesn’t make sense

Pros: agent oskar very helpful ... I recommend this rental :) everything was OK ..

Pros: competitive price

Cons: organising transfer from and to airport

Pros: Nothing.

Cons: Car pickup and drop are NOT at the KRAKOW AIRPORT. Even the taxi driver could not find it.

Pros: Car was wanderfull but there were questions to the glass. Both windows were not OK. They were clean but there were feeling that thay have some coating on glass that was wery hard to clean, but it was inpossible to drive in the dark time.

Pros: Nothing, when we dropped off the car they did everything they could to delay the release knowing people are nervous to get to their flight

Cons: It seems they are under paid and try anything they can to get some money out of you. Terrible experience

Pros: Great car for a reasonable price

Cons: Desperately searching for a mark on the vehicle to charge me for! Saying that, the rep was reasonable.

Pros: Superb.

Cons: There is no desk in the airport, and you have to call the agency to let them know you've arrived, but that isn't too bad, they come and collect you from the airport.

Pros: Price

Cons: High deposit

Cons: They are out to get you from the get go. They didn't give me the car specified (mini) but rather a 7 seater maxi. Scaming for light scratched which cant been seen easily and which are not on the pre-scratch report they make you sign .

Pros: Professional service 👌

Pros: Helpful representatives

Cons: Airport meet and greet details are incorrect, which meant our car pick up was delayed by an hour and we wasted time and trying to contact the company was a nightmare when no one turned up.

Pros: Friendly staff, efficient procedure,

Cons: No issues, all good.

Pros: Car was ok and cleaned quickly. Polite people.

Cons: Told to bring back with full tank of fuel and must of been uses for running around as less than 5mins down the road fuel went down. No one around for drop off and no one to sort deposit. They do push extra insurance massively.

Pros: The agent at the desk was very professional and helping with most queries. The car is brand new and was in good condition. However there was little issue with the winter tyres rolling back in icy conditions.

Cons: Very quick with the car pickup and easy process with the rental agreement etc. happy with the customer service. I will definitely go with carwiz again.

Cons: Off site...not fabia as advert but SIMILAR...yaris,had to wait 10mins at drop off to get lift back to airport ,driver would not load ladies case into minibus😳

Pros: Pleasant check in experience Nice car

Cons: They tried to apportion blame about damage to the car. This was untrue and I had photographic evidence that they were incorrect. They told me that it was ok as I had full insurance cover through the broker, but the fact remains that I had not damaged the car. My photos proved this.

Pros: normal

Cons: normal

Pros: quick processing of documents, accessible explanation of all details and moments

Cons: I paid full car insurance for the entire rental period, but there was no windshield washer fluid in the car. very insulting for such attitude

Pros: Car was in great condition, cost of hire was extremely reasonable for the type of vehicle (SUV). Once at the hire desk, the process was very straightforward.

Cons: Think the pick up instructions could be clearer. From the instructions we were expecting a meet and greet service but then found out after wasting a bit of time at the airport that we had to phone the hire company for a pick up as the car hire desk was about 2 mins drive from the airport. From that point everything went smoothly. Car mats were literally dripping wet.

Pros: - the email communication before renting was good, they have answered my questions swiftly - both the collecting and returning the car was fast and effective - staff was helpful, the car was clean and in good condition - I wasn’t harassed at delivery of the car (that happened to me twice in Krakow this year with other companies, so I was very worried indeed).

Cons: the location of their office is about 80 m wrong on the google map

Pros: Good quality SUV at affordable price

Cons: Difficult to find a criticism but signposting to car rental drop off is non existent when approaching airport. Car rental address takes you into terminal drop off.

Pros: Very bad service I don't get any support to find their location and the agent was very rude

Cons: Very bad service I don't get any support to find their location and the agent was very rude

Pros: Good price, car as described.

Cons: Child car seats weren't in good condition, and would imagine not very safe. Either forgot to meet us at arrivals, or email communication was incorrect.

Pros: Nothing

Cons: Zero Nothing

Pros: Cheap but efficient

Pros: Nothing at all

Cons: Nothing at all

Pros: Nothing.

Cons: They still have TWO, not ONE $1,450+ holds on my credit card. I have contacted Citibank fraud department.

Pros: The car was a great value and clean. Drop off was quick and shuttle van and driver near by. Small airport shuttle drive less than 4 minutes. Friendly driver.

Cons: Pickup was complicated. Without phone service it is difficult to call. Luckily airport info helped us with a free to use landline phone. I have been going to Poland for 25 years, I found the employee at the rental counter quite minimal in his effort, attitude and information. I had to type in my own information on his laptop and sign a bunch of things without seeing the or receiving a printed copy. He said it would be in my email? Customer service I imagine of communist times.

Cons: Nobody was waiting at the information stand (as was described in the contract) and after waiting for a while I phoned and asked what is the next step to pick up the car. About 10 minutes later a representative appeared.

Pros: Nothing

Cons: Car available 4 hours late Car too small No customer service/no support

Pros: Renting the car from Carwiz was quick and easy

Pros: Absolutely nothing. Worse company I have come across in my life

Cons: They didn't turn up with the vehicle. I spent 2 hours in the airport trying ti get intouch with them. The staff were extremely rude. And in the end I couldn't have a vehicle because I didn't have a credit card. This was not clear that 1 was required at all before purchasing. Definitely do not use this company.

Pros: Great customer service and car as booked.

Cons: N/A

Pros: They were great to deal with and provided a better car than expected

Pros: The car conditions and the kindness of the agent.

Cons: The difficulty and time to get to the car, although after everything was OK.

Pros: Great car for a great price

Cons: High pressure desk person trying to force me to take out extra insurance which cost more than the rental. Took over an hour to collect car in the end as no one at airport and had to call them and wait for someone to collect us. Would not accept my Visa card unless I took out the extra insurance. I had to call uk and arrange for extra limit on my other credit card as they would not accept my sisters card either.

Pros: Dostałem butelkę wody

Cons: Nikogo nie było w biurze i nikt nie odbierał telefonu. Musiałem dwa razy zapłacić pełne ubezpieczenie

Pros: Quick and professional

Pros: Excellent Staff. Very helpful in a crisis

Pros: Professional, quick and easy

Cons: As above

Pros: Car agents office manager was friendly and helpful till the end.

Pros: Meet & greet worked well

Cons: Service indicator warning was on when we collected the car

Cons: Sharp practice totally unacceptable.

Cons: Właśnie wymyśliłem rysę samochodu. Patrząc pod gruczolak, jak cię ładować!

Pros: Good price for the money, good service

Pros: Cheap to rent

Cons: Had to ring company when arrived to be picked up, waited ages for car to be ready, and when getting car collected had to wait nearly an hour for someone to arrive

Pros: nothing

Cons: poor communication with the main office

Pros: Simplicity and time

Cons: They can tell that their office is not an airport but at the closest hotel. They can send an agent to an airport but client can puck up at the hotel as well. It should be clear. Cause I went back from the hotel to airport🤣

Cons: I had to top up the engine oil in the car, but Carwiz will refund me the oil costs