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Ace Rent a car at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Fast and friendly. No pushy sales person. He made renting the car a stress free process.
Cons: Walking back to airport after dropping car off. Was not a bad walk, but having someone drop us off would have been better.
Pros: Efficient, friendly and convenient
Pros: Car was nice, clean, reliable. Pick up, once connected, was fairly quick but not convenient.
Cons: Drop-off was stressful and unnecessary. We weren't sure or reassured we'd get a ride to the airport. We called two days before to make sure someone was able to meet us and nobody was there. We luckily found someone and they reluctantly drove us.
Pros: I liked the experience a lot. Easy rental, walking distance to the airport, great car. Both of us are happy.
Pros: There was no desk at airport and he was claimin there is , it was located 500m away form airport.
Cons: deposit meant to be 400£ aprox for deposit and I've been charged 600£aprox without confurmation from paying unit. Re0resentant ACE ren a car did not want my TSB credit card as he was claiming that is not a bank and its on line credit card like REVOLUT , when he was told TSB is a proper bank he said that Im not going to tell him what to accept= overall i kept quite as it was 1.30am so definitely did not want any problems and was needing any car.
Pros: Good service. Nice and easy.
Pros: Nice workers
Cons: Everything was great
Cons: The car has very very poor from acceleration from stopped and is dangerous to drive
Pros: in the end they gave me a clean car and a bigger one then I orderd
Cons: The comunication woth there costumer service was bad...
Cons: Not recommended. "Greet and meet" actually means you need to call and then the guy tells you to go to a gas station, 400 meters out of the airport and then wait for him to arrive. Important information about how to correctly unlock the car was not given which caused me to waste couple of hours on the first day.
Cons: אין שירות ולא עומדים בבקשות ההזמנה!
Pros: Good communication quick deposit release
Cons: Car could be more powerful : )
Pros: Price, car conditions
Cons: We have to Wait the agent more than 15 minutes.
Pros: Incredible customer service. 110% satisfaction.
Cons: I still did not receive my money back. I had to contact them to get it back. There was nothing at the car and this should be automatically released. They are forwarding me to the bank while it is their job
Cons: Who is out of the field and has to wait for him to take you
Pros: as above
Cons: the sat nav was not functional. This is no longer a luxury but should be part of the package.
Pros: Excellent customer service, very quick pick up, nice comfortable and very economical car to drive. Didn’t have to pay any deposit, loved that.
Cons: There’s anything that I didn’t liked it. To me 5 star service including car and price.
Pros: the man was a good person
Cons: returning the car
Pros: The price.
Cons: No one met is. No car. Only the next morning we had to come back to the airport to get our car. That's 2 wasted taxi rides.
Pros: Very quick and efficient service. Great car for the money paid.
Pros: The car was brand new and I got a much nicer model than I initially had rented. Both pick up and drop off was extremely easy going and quick, with very friendly staff who spoke good English.
Cons: Nothing, all was really good.
Pros: NO DISLIKE
Cons: NO DISLIKE, JUST FINDING THE RETURN PARKING WAS A HASTLE, BUT DUE TO ROAD MARKINGS NOT STAFF
Pros: Paper work was completed rather quickly. The car was fuel efficient.
Cons: We were supposed to have a meet and greet service but we had to call the agent to be picked up.
Pros: Representative was nice and knew what he was doing
Cons: Meet and greet- arrived 2 hours early to drop the car and nobody was in the office
Cons: I received the wrong car
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: European Union.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off