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Europcar at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff at Kraków airport. Spent far to long taking pictures and noting stone chips and scratches that weren’t highlighted on the paperwork.
Cons: Wrong car given for what we paid
Pros: Always good have used before
Cons: Nothing
Pros: Good quality car. Clean, tidy and a good level of tread on the winter tyres.
Pros: Very polite and accurately agent at rental desk. The car condition was perfect.
Cons: We returned the car in Poznan. It was very unclear where exactly to return, the person that received the keys (Hotel Mercure receptionist) didn't know anything about the car returning process and was not so patient for us. It should be more clear about car returning process.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Standard, Intermediate is 23 years, and the driver must hold a driver license that is valid for 2 year(s).
The minimum rental age for vehicles in car groups Luxury, Minivan, Fullsize is 25 years, and the driver must hold a driver license that is valid for 3 year(s).
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Fullsize car group, a minimum of two credit cards issued on the main driver's name are required.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Estonia, Latvia, Lithuania, Slovenia.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 01.11 until 31.03) Winter package are included in price.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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