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Flex To Go at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Fairly quick, agent very friendly and helpful. Easy to find in the terminal of Kraków-Balice airport.
Cons: Insurance of the car was expensive. For 11 days i have paid 990 zł (£203). That was full cover, though. Car itself costed around £124. Where is the sense in this?
Pros: Nothing
Cons: Everything. Unhelpful staff. Released the car due to delayed flight, but offered us the same car for 3x what we paid (on top of what we paid!). Also do not accept credit card for guarantee unless the names matches driving license EXACTLY which most UK banks do not …. Well they will accept it if you pay 160 euros extra which is non refundable. Fraudulent.
Pros: Nothing
Cons: Worse customer service I ever seen. I was denied car hire because none of my credit cards had embossed numbers.
Pros: Car was similat to the SUV I have ordered. Comfortable to drive and good on fuel. Nice and clean aswell
Cons: The receptionist during pickup was rude, pushy selling their own insurance, using scare tactics. Gave us no drop off details, didn'tbreturn my voucher, never received any pick up protocol either. Our flight was delayed quite badly and I have tried calling Flex around 15-20 times and nobody answered the phone. Phone number was correct aswell as confirmed by the rude receptionist. There was also an issue with child seat but that was solved by the technical guy and we was good.
Pros: The car was clean and in good condition. It also had winter tyres on making a good drive.
Cons: Unclear about the information needed for using a credit card costing me £130 instead of £11 for two days rental!
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