Viaggiare at Krakow Airport

Pros: There was no service

Cons: No one answered the number we were supposed to call so we had no car!

Pros: Bus transfer from airport to rental place

Cons: Car not washed at pick up but expect to return washed car Staff speaks limited english or polish Car settings are in italian language

Pros: Clean car

Cons: The typical scam of forcing you to take up expenaive insurance if you don't have credit card. I thought this particular scam was gone since the vast majority of rentals accept debit cards. Still well and alive at this rental company. Best to avoid.

Pros: No lines, easy process, no forced insurances, easy return

Cons: Somewhat slow pickup. Clerk logged all information manually.

Pros: Nothing

Cons: We couldn't rent the car and paid for nothing. It is a shame!

Pros: Il dépose à l’aéroport en navette

Cons: Le prix Les conditions de paiement

Pros: Las condiciones de contratación del alquiler fueron muy buenas.

Cons: El auto estaba sucio, y al salir del parking de la arrendadora, había un vehículo igual en mejores condiciones de limpieza.

Pros: Straight forward and also got an upgrade

Cons: Nothing

Pros: Easy to find with pick up from the airport.

Cons: I booked a car on winter tyres to drive into mountains, but I was given car with normal summer tyres. No replacement was given.

Pros: Extremely unprofessional and disrespectful service – avoid at all cost. My experience with Viaggiare Car Rental at Krakow Airport was absolutely terrible. From the moment I arrived, it was clear that the staff were completely unprepared to deal with customers in Poland. Shockingly, none of the staff spoke Polish at all — only Italian and very broken English, which made communication difficult and frustrating. When a problem occurred with my booking, the situation became much worse.

Pros: The best staff ever. Very helpful and professional. Very quick respond for any questions

Pros: All good. The agent waited for me even though my flight was late.

Cons: Nothing.

Pros: always professional

Cons: car are good quality and i don’t have to return them clean

Pros: Used it for the first time and I will use it again, especially that now I know how to get to the other car suppliers

Pros: Staff is very polite and make no any problems.

Cons: Aygo X (car which I have choose) has weak engne and could be cleaner.

Pros: Car was available, on time, and ran well. Pick up and drop off were quick and explained well.

Cons: Passenger mirror was shattered but still serviceable. Minor gripe.

Pros: Everything

Cons: Everything. They are so good with excellent experience.

Pros: nothing

Cons: everything

Pros: very fast service, everything digitalized.

Cons: I didn't expect the car to be outside the airport parking lot. The car rental company sent me the location the day before the rental and didn't offer a shuttle service from the airport. They also didn't offer a shuttle service when dropping off the car, even though it was included in the price.

Pros: Good communication, whole process was smooth and easy

Pros: Kind and helpful staff. Everything went smooth and nice

Cons: Car was not clean. Windshield was very dirty inside

Cons: All good except for the location is tricky to find. You should elaborate that it is not inside Kraków airport coz there are lots of others offices inside. And that it is like 1 km away. That should be very obviously stated to save time.

Pros: The employees of this company have really well experience in what they do everything will explain everything and help to do it as soon as possible and as well as possible

Pros: Everything

Cons: Car good condition

Pros: Easy, shuttle to pickup and drop, and professionalism

Cons: Nothing

Pros: Friendly, efficient, honest. The agent messaged me on the day of car collection, service was good and seamless. The car came in good condition, no up-selling of insurance.

Cons: The car didn't come with a scraper for snow, and the snow tires didn't seem the best for some melted ice/slush conditions but we did ok.

Pros: Everything. Example of perfect rental company

Cons: Everything

Pros: EFFICIENT FREINDLY AND FAST GOOD SERVICE PAITIENT AND RELLIABLE GO FOR IT!

Cons: A LITTLE EXPENSIVE PARKING LOT FAR FROM AIRPORT AND DID NOT ANSWER PHONE BEFORE ARRIVING TO DESK BUT OVERRAL AMAZING SERVICE COVERED IT ALL UP

Pros: Wry good service. I would do it again if I have to.

Cons: Fast and speedy service.

Pros: Cena,auto ,obsługa

Pros: No problem, everything quick and smooth.

Pros: Great customer service

Pros: Speed and efficiency

Cons: Car was dirty and it needed maintenance. Driving was OK but it was annoying to see that car is more than 10000 km beyond the scheduled maintenance.

Pros: The car was delivered in good conditions. Smooth and fast checking and checkout process.

Cons: The car was not properly washed when I received it. The service wasn't super friendly but it was quite efficient and polite enough.

Cons: rental representative seems to hate customers. rental car was dirty inside out.

Pros: Nothing was horrible

Cons: They scammed us for the fuel when we returned the car and also the renting price was twice as high as the booked price.

Pros: Very very good. No fuss and no hidden charges or any issues what so ever.

Cons: I could not find an agent when I reach the pick up point and at first nobody has picked up the phone. But eventually the agent answer the call, after a second or third attempt. So everything was fine

Pros: Ease of pick up

Cons: Nothing, everything was good

Pros: Everything worked out great.

Cons: Nothing.

Cons: מי שלא עושה ביטוח בחברה, שיבדוק טוב טוב ויצלם הכל בקבלת הרכב, כולל שעון דלק וק"מ,, ואם יש שריטה הכי קטנה לציין ולהחתים במשרד שלא יהיו הפתעות וחיובים ,אני קיבלתי רכב משודרג מההזמנה .שלי וההיתי מאד מרוצהAnyone who doesn't take out insurance with the company, who will check carefully and take photos of everything when receiving the car, including the fuel gauge and mileage, and if there is the slightest scratch, note and sign in the office so that there will be no surprises and charges, I received

Pros: Very good service. Highly recommend. Thank you

Pros: Quick, efficient and stress free. Good pick up and drop off at airport

Cons: Nothing

Pros: Good value Quick deposit return

Pros: Everything spotless

Pros: Really helpful staff at desk.

Pros: Szybkość i Łatwość

Pros: Big time I DO NOT RECOMMEND this car provider. There is no way to contact them even in days in advance! On the desk person is no professional, and arrogant. Couldn't help you at all and just try sell you something that even don't know what he does talking about. Help desk don't speak Polish nor English!!!!! (rental in Poland)

Cons: Worst car rental provider ever came across. Avoid big time.

Pros: Brilliant car for very low price

Pros: Brand new car, easy pick up and drop off,friendly customer service

Cons: No winter equipment

Pros: Extremely helpful

Cons: N/A

Pros: Car itself was newish

Cons: Worst car rental experience I have ever had. I was told we would be picked up by shuttle bus after calling their office. I called the office 27 times (no exaggeration), but had no answer at all. I found their location on google and had to walk by a very busy road with all of my luggage to their office. we were told by other customers that were waiting , that there is a 2 hours queue to collect a car, which we had to wait. The worker did not say anything. Bottle of urine like liquid found in back

Cons: Beginning of December, car with summer tyres on, at the same time with heavy snowfall alert. Wish to know about tyres before picked up car, not during snowfall when couldn’t stop car (driving 30km/h). Person at the desk speaks only Italian and very broken English, kind of hard for first timers. Hard to contact still within opening hours.

Pros: just like promised

Cons: nothing to deslike

Pros: The man was very nice and friendly. He gave us the car straight away and did not try to sell extra or pressure us. Best car rental company I've ever used. Drop-off was really easy and deposit returned before I took off. Great company.

Pros: Price, car, 24 hours service

Cons: Just picking car (filling documents) was a bit long

Pros: Easy, value for money.

Pros: Poor and rude service provided from the company.

Cons: Just for slight scratch which can be removed by paste. I was asked more than 200 usd. Fortunately I had full coverage from discover cars.

Pros: It was quick

Cons: They didn’t give me the amount I will be charged for deposit ahead of charging it, had to ask. Bearing in mind i was in Poland the person serving did not speak Polish!

Pros: Super, bardzo mila obsluga, wszystko w porzadku.

Cons: Nie bylo niczego na co mozna narzekac

Pros: -

Cons: Wrong car Rude service Staff unable to speak English or Polish (at Polish airport!) Verbal abuse and threat of physical violence form staff

Pros: Staff were super helpful and easy. Car hire and return was essy

Pros: great people great service

Cons: nothing

Pros: “True “ after I pass all points with who’s in terms conditions I got my deposit back next day without trying cheating me. I hope they will always stay fairly with customers. I strongly recommend

Cons: Receptionist didn't speak English or local language, hard to understand. He didn't explain properly renting the car. I booked a car and I received different car which was more expensive then should be, because I paid debit card instead of credit card. I will never use this company again.