Kaizen Rent at Krakow Airport

Pros: Ok all

Cons: All good

Pros: Very straightforward, desk easy to find at the airport (Krakow), Instructions are clear and the agent was extremely helpful and friendly. Would highly recommend.

Cons: My only concern was that the car drop off is NOT checked by the agent at the time, but later. When you hand the keys in you are uncertain if they will find a problem after you have gone! Oher hire co. check at handover so you know where you stand. The other thing that I didn`t like is that the additional insurance that I took out is actually a separate third party policy NOTHING to do with the car hire co. It doesn`t cover you for everything either. A waste of money in my opinion. Go independent

Pros: Nothing special.

Cons: The fact that you cannot use credit card if expires in 6 months it's absolutely ridiculous. It is in T&C's but still no reason. Therefore I had to pay their insurance otherwise I would not get a card

Pros: Good customer service overall

Cons: forced to buy their full-coverage insurance

Pros: Absolutely excellent

Cons: Customers service top level

Pros: Very good customer service.

Cons: Couldn't park in a space with their name, but they moved it upon inspection to one. Zip file sent was a little frustrating to open.

Pros: Professional and have helpful experience

Pros: Everything went very smooth

Pros: Easy pick up

Pros: Reliable , always decent cars

Cons: N/a

Pros: All good. 15 times with Kajzer Rent

Pros: rented from them 2nd or 3rd time. No real problem.

Cons: washing upon return is a funny thing.

Cons: Cleaning was not included and not stated anteater in booking. Had to pay extra for cleaning. Refused to change name in reservation when booked to cars and had to pay extra for second driver. Unfriendly staff.

Cons: Unfriendly staff. Reservation location did not match the actual location in Discovery cars app. When receiving the the car it is excluded cleaning and we were extra charged 20 ekstra Euro or we could clean it our self? Could only book 1 car and not 2. When booked 2 then the booking name was the driver for both cars and had to pay extra 15 euro for extra driver. We felt cheated and misinformed.

Pros: In general was good. Got car very fast. Good explanation about everything.

Cons: The car condition 1. Tire pressure warning . Rep said that it is ok and i can go to any gas station. To fill up tbe air , really ? 2. No window cleaning liquid , it was almost empty with warning about it. Common guys. This is basic. Simple switch on shows it.

Pros: Great car, smooth pick up at Krakow AP..

Cons: No way to be found at Warsaw AP! All that was missing was a note at the website or at pickup to look for P34... People today are using NEV apps it's so simple.. The lot itself has a sign so small that you could miss it even when looking at it!

Pros: nothing, no car, despite check in email, no advaced warning car was not available

Cons: no car, despite check in email, no advaced warning car was not available

Cons: I tired to call to ask about the fee for unwashed car before dropping off the car and the call kept being disconnected after I choose the KRK option.

Pros: Bardzo szybko i sprawnie na lotnisku, bez nacisku na dodatkowe zakupy czy usługi, odbiór z innego lotniska też bardzo sprawnie Gorąco polecam

Cons: Nic

Pros: Best rental experience I ever had, top service, my car developed som engine malfunction during the rental, and Kaizen replaced with bigger and better class of the car. Hustle and stress free holiday. Highly recommend.

Cons: Only issue was the communication which was little bit slow and difficult to get somebody on the phone, anything else 10 score

Pros: I almost always rent a car from them. They have excellent customer service and clear, transparent car rental pricing. They have a good fleet of rental cars.

Cons: N/A

Pros: Straight forward and no surprises. They made it easier than Ive ever experienced with a car rental. Thank you

Cons: It would have been preferable for the rental company representative to deliver the vehicle and provide a few explanations to avoid any birth pangs at the beginning of the trip and getting to know the vehicle.

Pros: Good value for money and car was in good condition. Was able to drop off at different airport for very little extra.

Cons: Beware, for some reason if your credit card doesn't have at 6 months left before expiry, they cannot use it and will ask you to pay full insurance. Agent was not able to explain why.

Pros: I used them many times and always good service and not issues

Cons: This time I had to wait a little bit longer for the car.

Cons: They didnt specify where to drop off the car and charged me 100 PLN for nothing

Pros: Picking up the car was easy. They best handed me the keys and that was it.

Cons: The agreed price for cross border at the time of my booking couple months ago was 65 euros. I was charged over 80. But what I really didn't like was the return. I asked 3 times by email where exactly and how to return the car. Never got an answer. So I returned it at the same parking garage I picked it up. Then went to the desk at the airport. They accepted the keys, but told me they will check the car later. I do not like not being able to be there, now it's my words against theirs. Not nice.

Pros: All good

Cons: I let you know when returning the car

Pros: Cheaters, used, dirty, scratched car and charged for undone damage. Forcing people to buy their own insurance

Cons: None

Pros: The person at pick up was excellent. Explained everything we needed know in an efficient manner.

Cons: N/A

Pros: East and quick

Pros: sdfsdf

Cons: sdfsdf

Pros: Simple and quick, car was clean despite some exterior damage.

Cons: Didnt get the car I requested, but the alternative was okay.

Pros: At terminal parking garage 5th floor.

Cons: There is unusual 6 months credit card validity requirement by Kaizen rent. We had 5 months and the agent would accept it if we pay their insurance but not from discovercars. For that we have to change the driver, meaning phone calls and lost of precious time. Not to mention I had to come to the airport since only physical credit card could be valid for Kaizen. Being threatened with additional cost for car wash that could be charged after return we were wiping the car to shine without any dust.

Pros: הנציג מאוד עזר לנו בשפה העיברית

Pros: They didn't fuck about

Cons: They was a hefty deposit for the rental

Pros: So professional and helpful staff

Cons: Nothing everything was a top service

Pros: Maybe the value for money? It turned out that things were not so good throughout the entire rental period.

Cons: Kaizen demanded a credit card with full name on it and handed over the car after an argument. Since my full name is long, the bank only printed my initials and surname. Regardless, the card is legal and registered within the VISA, so I do not get it. I suspect this is to force customers to pay the full insurance.The car was having water, not A/F fluid in the windscreen wash despite of the winter season. Car tyres were worn out to ca 3 mm and car was having issues with grip on slippery roads.

Pros: Fast service and nice helpful staff

Cons: Nothing

Pros: Pick up and drop of speed

Cons: More equipment in the car for heavy snow fall

Cons: Debit cards not accepted and applied unexpected charge of €200. I had two options to pay that and go or cancel the car and ruin my Christmas plans. It felt like a ransom situation.

Pros: Very helpful agent.

Pros: The fact that your full insutance is with a third party should be clearer

Cons: I was charged the refuelling fee despite the car was returned with the full tank. They scam people. Avoid at all cost.

Pros: We picked the car up. It was almost in perfect condition and was returned the same way but the company tried to claim that we had damaged the car. We are so grateful we took full evidence and video of the car after we dropped the car off as this was evidence for them to review and drop the charges, but it was a stressful situation and not one we like to experience again, shame on you

Cons: Please read above we shouldn’t have to justify returning a car undamaged and being accused of doing so but they do answer the phone straight away and they did with you our claim and they did drop the charges

Cons: The charges which are apply for the second driver should have a limit for the long rental, in our case were asked to pay 800 Zloty for 40 days

Pros: Great agency I will rent with Kaizen again

Pros: They waited for us after our arrival was delayed

Pros: Basic car , could be with small options as standard will probably attract more customers

Cons: The car was nice but very basic as standard, when other rental companies offer little bit more

Cons: Although I had already paid for Full Coverage at DiscoverCar, I had to Pay for Full Coverage at KaizenRent, too, because they would not accept my Debit Card for the depositum.

Pros: Everything from a to z was Perfect Except the fact that rubbish has been left in side doors

Pros: 👎👎👎

Pros: Very nice and attentive staff. Purchased all inclusive insurance on site.

Cons: The pick up of the car took a bit longer than expected, as they were waiting to the car to arrive from the cleaning. Otherwise all was excellent

Pros: Good prices and very convenient location.

Cons: Top floor in the parking area.

Pros: The quick process to pick up and drop off the car

Cons: The high deposit of EUR 1,000 The expensive per day cost of full insurance coverage (EUR 20) The insistence of the staff that their insurance is better than DiscoverCar offers.

Pros: Good service

Cons: No thing

Pros: The car was dirty, damaged hair and butts inside.

Pros: Miła obsługa. W Krakowie i Katowicach.

Pros: Efficiency

Cons: Car had massive amount of marks , chips which were highlighted at the start. It was impossible to check everything at night and car park level lights are nit bright enough. When the car was returned it was checked again and no issues were found

Pros: good service.polite and clean car all good A*****

Cons: n/A

Pros: Great service

Pros: Everything was ok , Exelent :)

Pros: We got brand new Hyundai i30 semi hybrid. Only isiue with credit card must be valid at least 6 Months. Must use debit card. For me no problem.

Pros: Everything was good

Cons: Display and Multimedi center was very basic and old for car group I rented (Toyota Corolla or Hynday i30) . Usually such group of machine comes with more modern device

Pros: It’s okay nothing needs to change

Cons: Good price and offer for rent

Pros: Straightforward pick up

Cons: I dropped the car in different airport which was agreed when booking and I spend a lot of time waiting for confirmation of my payment as agent didn’t have the information even though I paid and money was cleared 9 days before

Pros: I like the clarity of the hiring process and conditions. The prize was good.

Cons: The queue at the desk was too long. I spent like 1 hour to take the car. I also have precompiled the chack-in on their web page to speed up the process but I waited too long.

Pros: I didn’t get the car under the pretext of not having a AAA issued International driving license , which is complete nonsense because AAA issues so called International licenses on the basis of the same USA driving license I showed to the agents. Instead they referred me to another rental company that didn’t have problems with my license and rented me a car but for twice the price. I strongly suspect collusion between the companies to jack up the price. Absolutely awful experience

Pros: Excellent customer service. The gentleman at the Krakow branch was friendly, sincere and provided excellent service and support. He is a credit to your company. Also the lady at Wroclaw in charge of drop off was professional whilst being friendly and supportive. Excellent service again.

Cons: I can't fault the service provided.

Pros: Car beyond expectations. Clean, good condition

Pros: Good company

Cons: Good

Pros: Kind and helpful staff.

Pros: Very friendly and kind

Cons: The car quality was pretty bad. The car was all scratched up and old.

Pros: אחת החברות הכי טובות שהשכרתי דרכם את הרכב

Cons: לא אהבתי שהם גובים כסף על נקיון הרכב והתדלוק מנצלים את האנשים בתשלום מופקע מראש על דלק ונקיון ,אני תמיד משכיר בכל המדינות ומחזיר אותו לא נקי ולראשונה גובים סכום הזוי

Pros: They never tried to sell any add on insurance. Just processed my information gave me the keys and I was on my way.

Pros: Upgraded car. New car

Pros: Fast and easy to find their rental desk.

Cons: None

Pros: Quick and efficient, online documents before arriving a big plus, Car was new

Pros: Good service. New car

Pros: Price, service, quality of the car

Cons: They try to sell us an extended coverage that cost the double of the entire rental rate We discover only at the pick up that the car must be returned clean to avoid extra charge of 50€

Cons: Car was a bit old

Pros: Car needed better ceaning between costumers

Pros: חוץ מזה הכל היה בסדר

Cons: חיפשתי שעתיים המקום שצריך להחזיר את הרכב

Pros: Reliable car and customer service, no hidden costs, clear deal.

Pros: Kaizen are always great. Always use them and are very professional and quick!

Pros: Little bureaucracy, parking is close to the counter.

Cons: The agent who handed the car to me lacked some basic information, like that if I did not return the car with the full tank, I would pay an extra fee of 100 PLN in addition to the fuel cost. He also gave me a piece of paper with handwritten instructions to where the car was parked. I found the car and kept the piece of paper by chance. On the way out of the parking lot I found out that its back was the parking ticket to exit the building.

Pros: Great cars, great value, and also friendly/professional staff.

Cons: The time it took to pick up the car at Krakow airport, it took us almost 50+ minutes, despite providing all the information ahead of the hire.

Pros: easy communication, friendly

Cons: wrong reg for the car, not taken by person to the car to check it over, car in an airport multi storey car park so couldn't see any damages and the car had litter inside

Pros: Their instructions were clear about picking car. Car was clean and well maintained.

Cons: Not all damages were showns on the rental form. If I will not notice them, probably I will need pay for it

Pros: Once again excellent experience. Thank you Kaizen Rent.

Pros: Everything was fine, we're very satisfied with the rental.

Cons: All good, the car during pick up a bit dirty, but nothing bothering.

Pros: So far everything, but I'm still waiting to see if the company finds anything about the car to charge me for. Hopefully not, but that has happened to some of my friends. Vehicle that I was given had already 80K on it, so it was filled with scratches, chips and dents. Fingers crossed that I won't get blamed for some pre existing ones.

Cons: I can't say anything bad, except one thing maybe. My vehicle wasn't the newest. With 80K already on the odometer, it was already well broken in vehicle.

Cons: I had requested an automatic car and online you must have changed it to a manual. The company did not have any automatic cars therefore I went to another company- Not Good Enough!!

Pros: Дуже сподобався сервіс

Cons: Все сподобалось

Pros: Customer service, very reasonable conversation about options of services provided.

Pros: Car was brand new (1k kms). Pickup was easy and without issues - agent was not pushing any insurance or extra services(he politely asked if we are interested in any, but just that). Highly recommended!

Cons: Nothing

Pros: The car was very good.

Cons: On 27 March we had a problem with car's battery. We tried to reach your call center several times. We couldn't reach anybody. We couldn't receive any technical support. It was TERRIBLE !

Pros: customer service,

Cons: n/a

Cons: Insurance cost, also car I got was step down from what I ordered.

Cons: Wyvieraczki w złej kondycji

Pros: Horrendous, charge you for cover telling you it’s mandatory no other way around it even if you have your own cover, then try to extort you after all is done with telling uou that the tanks not full and trying to charge you nearly £160 to cover the cost of filling even tho it’s full and wouldn’t cost a quarter of that to fill a full tank.!

Cons: Horrible. Hidden charges.

Cons: היה חור קטן בגלגל כשקיבלתי את האוטו

Pros: Very efficient, fast and friendly

Pros: Great service from Kaizen, would definitely recommend.

Cons: Great service at the counter, very easy access to the car, nothing to complain.

Pros: Good service and good car

Cons: Got told that car will be waiting for me on the different car park level then car actually was and was not reminded to arrange keys pick up and the drop of location as Kizen Rent do not have a Kiosk there

Pros: Price

Cons: The car was equipped with All season tire instead of Winter tires. It was extremely complicated to drive in in snow season.

Pros: Nothing

Cons: It was poor !!

Cons: the car I rented had tragically bad tires, not suitable for winter!!!

Cons: Feeling the agent wanted to hard sell hire insurance.

Pros: No issues while renting, fast service, I was offered insurance but I didnt feel I am being forced to buy it (unlike other places)

Cons: Representative didn’t take me to the car so it took some time to find it plus I was trying to enter different car (same make, same color 🤣) before I found right one. Also I spent more time than usual while inspecting car as it’s much quicker with agent (from my experience).

Pros: Fuss-free service from the team.

Cons: Nothing really...

Pros: تم استأجر المركبة اونلاين بسعر ممتاز، ولكن عند استلام السيارة رفض الوظف تسليمي السيارة دون عمل تأمين شامل بحجة ان ليس لدي رخصة قيادة دولية، وتم احتساب مبلغ ٣٣ يورو لليوم الواحد عن التأمين ما هو اكثر من قيمة ايجار المركبة لليوم الواحد، وعند اعلام الموظف باني سوف اعبر حدود بولندا طلب رسوم اضافية ١١٠ يورو دون ان تشمل رسوم البوابات، لذا لا انصح بالتعامل مع شركة كايزن

Pros: Friendly agent

Cons: Car was in top condition

Pros: Very friendly, informative agents. Very willing to work with you on getting you the right car.

Cons: The contract was only in Polish. The rental agents provided the highlights verbally in English, but I would have preferred the option of requesting an English language version of the contract.

Pros: I reviewed a car key and I had to go by myself to another building to find a car because like they said "we don't go with customers" you on your own. Car I got was in new condition. Everything in German language. Americans cars are equipped differently than Europeans. So it got me a little bit to figure out but I did. I been in many countries renting cars,but this is first time, no one assist you to explain anything or even show you where your car is. First 24hr I drove without any docu.

Cons: Next day they send me a email with. During driving car was overheating and after checking, wasn't no coolent. I called CallCenter and must say great people. Got help and everything what I need it. Which I can't say that about Kazien Rent employee,when I returned a car. After explaining what happened, that they probably didn't perform technical control between customers , employee got attitude with me, saying that is brand new car and they didn't have to!! That is very unprofessional.

Pros: Very clean car.

Cons: Drop off with no agent in garage.

Pros: Fast,secure,smooth

Pros: The guys forced me to buy insurance costing 500 euros. The excuse was that I don’t have international licenses translation to show them. I don’t understand how buying insurance can be the remedy for that. If I don’t have a good driver’s license don’t give me the car!!

Cons: The guys forced me to buy insurance costing 500 euros. The excuse was that I don’t have international licenses translation to show them. I don’t understand how buying insurance can be the remedy for that. In addition the car came 90% full and not 100%

Pros: They help to me to replace my car even that the mistake of order was my

Pros: Nothing

Cons: Second time we rent from them and second time we are charged for damage that didn’t happen. Car wasn’t in good shape, not maintained. Bad experience, not recommend at all

Pros: Quick and easy. Car was in good condition, very comfortable drive

Pros: Very good services.

Cons: Slow pick-up and return processes.

Pros: Shit service

Pros: Very good experince of rental with "Kaizen " thank you very much!!!

Cons: Zip files sent by email. Not everyone has a smart phone with roaming

Pros: The representatives spoke fantastic English and were very easy to communicate with. They were able to answer any questions we had.

Pros: They quickly referred me to a car rental company who would rent to someone without an international drivers license

Cons: They wouldn't rent a car to me because I don't have an international drivers license

Pros: The rental company stole 500 zlotys from me for cleaning the car. The vehicle was returned clean as usual. I hope they don't expect me to polish the car for them.... The car was returned clean and tidy. If I don't get credit within a few days I will post you on all social networks!!! I have been your customer for many years. Just last week I rented a car through you in Hungary. If I don't get a credit and you take care of my appeal, I and my community will stop using you!

Cons: The rental company stole 500 zlotys from me for cleaning the car. The vehicle was returned clean as usual. I hope they don't expect me to polish the car for them.... The car was returned clean and tidy. If I don't get credit within a few days I will post you on all social networks!!! I have been your customer for many years. Just last week I rented a car through you in Hungary. If I don't get a credit and you take care of my appeal, I and my community will stop using you!

Cons: Paying extra for crossing border 250zl and closing office early on saturday at the aiport and pay other charge .

Cons: Unclear car return location.

Cons: 1. הבנתי מכם שאין משרד בשדה ונציג יחכה לי. בסוף ראיתי שיש משרד בשדה התעופה. 2. הזמנתי עם צמיד לשלג ואמרו שלא הזמנתי. 3. לא הבנתי למה לקחו 15 אירו על החזרה בשעה 3:00 אם בסך הכל הנחתי את המפתח בתיבה, ולא חיכה לי נציג.