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Surprice at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: 2nd or 3rd time rental from this company. All good.
Pros: Friendly staff.
Cons: I like everything
Pros: Friendly staff, a good clean vehicle, very good service when we found them
Cons: Directions to find rental place, were badly translated, and confusing. Referred to a "crosswalk" which was actually a roundabout.
Pros: nice customer support, relatively easy car pick up and drop off. Quality of the car we hired
Cons: The signage was not clear at collection point and access is though a cut out in a fence via a muddy patch of grass
Pros: Price. Car.
Cons: The process of picking the car
Pros: I LIKE IT QUICKLY CONTACT WITH AN AGENT IN POLAND I RECOMMEND KRAKOW
Pros: The staff were clearly not to blame, and did their best.
Cons: It's so wrong to advertise with things you do not possesses and eve sending forward a confirmation.
Pros: Everything was bad, car was damaged
Cons: They do not submit the damages in the car while pick up, so once you bring the car back they charge you for that. Once I read the comments in google I found out that many other people had the same problem. Also when I insisted that I did not damage the car, the agent was not happy, then he drove very dangerously through our trip to airport. It was a total failure, I can not believe they had an excellent rating in your website.
Pros: Friendly and helpful
Pros: przyjemna obsługa chłopaków, jeżeli oddajemy czyste auto w takim samym stanie jak odebraliśmy to zdanie furki nie jest żadnym problemem - polecam !
Cons: Very high insurance price per day
Pros: All good, professional service
Cons: Dodgy company just looking for anyway to rip you off!
Pros: Quick and good price.
Cons: I wasn't sure whether the car rental agent would meet me at the arrival gate or not. I had to phone the agent. However, I didn't provide a flight number when booking, I only provided a time.
Pros: Receiving at airport and dropoff at airport. Also English communication was helpful.
Cons: The car is old or heavily used and was not maintained nicely. Also was not clean specially inside. Also charges were higher that the booking time and the excuse was exchange rate etc..!
Pros: Nice car, fast service. Good conditions of rent
Cons: Nit very suitable pickup, because they don't have an office in airport
Pros: Good car for low price
Cons: They do not have rental desk in the terminal
Pros: 1. Nice low mileage car provided
Cons: 1. Rental office not in the building (circa 500m away from the airport) 2. Going to Czech republic was an extra cost. 3. Very unprofessional representative (drop off)
Pros: The office was close to the airport and the transfer from and to airport was efficient.
Cons: A late payment was incurred for a later pick-up due to flight delay (although I telephoned the office and we were at the airport before office closing time). We were told someone would come to meet us in 10mins but they were 30mins. They told us we had damaged the car, when in fact that damage was already noted on the car hire documentation on pick up. They invoiced us for £150 for the damage. We're yet to find out if the money has been taken off our credit card (which we will need to reclaim).
Pros: Personal, friendly and very helpful
Cons: My American Express card did not work even though it says on your website that it is accepted
Pros: Great service very happy with
Pros: Very helpful and friendly