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PANEK at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: When I bring car back, there was people waiting for me already at the parking lot. I just had to let them check it and I was free to go to check in.
Cons: Car was not the newest one... Tyres where not in good shape. Also car alerted about to change the battery key.
Pros: Nobody cant contact me and help
Pros: The car was a bit old - needs new wiper blades - but great value for money
Cons: I booked a hatchback ( Kia cee'd or similar) in manual and got small crossover (seat arona) in automatic- completely different. I feel like I overpaid. Because of the fact the car was smaller than expected, some of my luggage ended in the cabin. Not ideal and not safe. Also the car had very eye catching stickers/ painting which was quite ugly and I would prefer ordinarily looking car.
Cons: I want to inform you that Panek refused to rent a car because I am a resident of Ukraine. For me, it was not very pleasant, and also brought a lot of inconvenience, since I had to urgently look for a car in other companies at the airport.
Pros: No issues. No bs. For feature get insurance with them directly as cost the same and no deposit.
Cons: I've arrived at night. Though i had "out of hours" reservation, the desk was closed, it took several calls and about 40 minutes, representative come and handed me keys...
Cons: Dropp off took more than 30 minutes because i wasn't brave to ask, if i can just give back keys without any paper signing. (Then I wouldn't have to wait so long)
Pros: 2nd time panek rental, better than 1st.
Pros: Great customer service
Cons: No space to park car when I returned. Had to leave in a different company spot and was unsure if this was allowed. It was 5 am so nobody around to ask
Pros: Very kind staff. Brand new comfortable car.
Pros: Quick and easy
Pros: Service at garage exceeded expectations.
Cons: Car was just cleaned outside and shiny, inside I could see some old stain marks on back seats.
Pros: Excellent efficient and professional service
Pros: good car
Cons: all was ok
Cons: First car (Mercedes GLA) was damaged after accident and it was impossible to close to boot lid. Replacement car (after 3 hours) was class smaller than booked. I had to wait 30 minutes for a baby seat which was booked in advance and I called infoline few days in advance of the collection to make sure it will be there.
Pros: Quick service
Cons: No credit for returning day sooner
Pros: Fantastic customer service especially from Mr Kacper
Cons: I had to add oil to the car which consumed some time and effort.
Cons: Very slow and strange pick up process. Why to fill in the form with my personal details, when all that is already collected in advance. If I compare this to how quickly the keys are in my hand in some other locations and airports, there is plenty of room for improvement. It also seemed that your server crashed during the pick up process and it was necessary to start everything from the beginning again.
Pros: the car was damaged. They blocked me Deposit
Cons: Never again
Pros: price- friendliness- kind. I rent the car in other countries and i never seen people working hard for such a work. they were running to get the car faster for me.
Pros: Everything was done swiftly and efficiently
Pros: Spot on all around. Best rental experience I have ever had. Highly recomended!
Pros: not much tbh. Returning the car was easy but I am now 5 days on and haven't received the refund back.
Cons: The car had massive advertising all over it. I wasn't made aware of this at the point of booking. They took a £500 deposit and haven't returned it.
Pros: Everything was professional !
Pros: quick to drop off
Cons: wrong size car, felt overcharged
Pros: Quick and professional service.
Pros: Very good service overall.
Pros: easy pick up and drop off
Cons: could be chaeper at last minute
Pros: easy, simple and recommended
Pros: All done easy and quick
Pros: I was not reserved with Panek, even though I usually reserve with Panek.
Cons: The company I was ultimately reserved with, addCar, did not have the same reservation information as Discovercars.
Pros: Quick service, not bad customer service.
Cons: Car was not maintained (check engine light was on). Than A/C was faulty, breaks squeaky. But they replaced it. Couldn't upgrade at the start of rental
Cons: The class of the car ordered was not there on my arrival. I was given a run down, filthy, and mechanically defective that I had to return.
Pros: fast booking
Pros: Everything was fine with the service
Cons: The only thing is that the car wasn’t clean when we picked it up and there were no windshield fluid, for the money we paid it should be a perfect condition clean and nice. Very disappointed but over all it’s ok
Pros: Wszystko było naprawdę dobrze, od wypożyczenia samochodu do zwrotu. Depozyt zwrócony w 100 %, otrzymałem Mercedesa GLA z automatem, bardzo dobrze wyposażonego w grupie SUV
Cons: I didn't like the car ...instead of t-roc I've got seat arona didn't like it. Another thing ..LED lights activated during the night, dragging to much attention to the car with all stickers on it gave him cheap look
Cons: Pretty much everything. Shockingly poor.
Pros: Efficient service and value for money
Pros: Swift, Efficient and friendly
Cons: I wasn't given the option of which currency I wanted to pay in, which resulted in me being charged £5GBP more due to poor conversion rates.
Pros: Swift but very thorough service. Friendly and helpful stuff. Car was brilliant.
Cons: Very friendly and competent stuff.
Cons: THEY CHARGED ME 530 DOLLAR FOR A SCRATCH! THEY FOUND, WHICH WAS ALREADY MARKED IN THE PICK UP PROTOCOL!
Pros: I paid decent amount of money for this particular rental. I felt it was slightly more than I would usually spend (I was booking it late). Upon collection I found out that I got upgraded from class B to C which made me more satisfy with the overall experience. Car was clean and a pleasure to drive. Employee upon collection was very professional and checked on me, after I collected the vehicle, if everything is alright.
Pros: Car was clean and modern
Cons: The cost of the hire went up from what we had been told when we booked. Not good customer service to arrive to collect car and have to pay more than what was quoted. That would be like booking a flight and on the day of checking in they increase the charge. Agent also failed to email the conditions to us, so we didn't get these until handing the car back.. Also they expect you to wash the car before returning, or they will charge you more.
Pros: Great service
Pros: You might be waiting some time at desk, so busy at Cracow airport.Once served everything goes quick and easy
Cons: One person at the counter,waiting time to get car!!
Pros: The represantative at the desk was very helpful and complaisant. When dropping the car they checked it directly and approved that everything is ok.
Cons: A car we got (Seat Leon SW) was a little bit smaller tnan the one which representing the group (Skoda Octavia Combi) and our luggage (2 big and 3 trolley bags) barely got onside
Pros: The man we saw in Krakow was great. He was actually dealing with some really difficult customers when we arrived an it was around 1:00am and he made sure that we knew he was coming to us next and wasn't ignoring us etc. He just had really great customer service.
Pros: good English, car upgrade
Cons: we didn't know we had to go upstairs
Pros: Always reliable, easy check in/check out, all cars under one year old. I've been using Panek for all my trips to Poland. Never been disappointed.
Cons: Nothing to complain about.
Pros: Thank you for a very good and professional service.
Cons: We ordered the deal in dollars. When we arrived they asked us to pay the zloty. We asked to charge us dollars as booked. When we got home we saw that we paid twice exchange rates paid !!!! In other words,The rental company was not charged according to the amount agreed
Pros: trying to charge me on second free driver. they raise the total rental cost when they charge the visa card. I alerted them on their "mistake"
Cons: the car was not ready on time had to wait 30-40 minutes
Pros: Everything was tip-top.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
If the duration of your stay in Poland is longer than 6 months, a driver license issued in Poland is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The following payment methods are accepted: MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
For the following car group(s): Premium, a credit card is required.
The credit card must be valid for the following period from the start of the rental: 3 months.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia.
Information on the exact fee amount is available by request.
Crossing country borders is forbidden to the following countries: Moldova, Russia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Pick-up & Drop-off