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Autounion at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They are very easy is to deal with, cooperative .
Pros: Best experience renting lately. Great car
Cons: Half petrol tank
Pros: I liked nothing
Cons: Lack of information and communication Examples: the bodywork was dinted and scratched but I wasn’t informed about it on collection. Pick up and drop off protocol email never received.
Pros: nothing, they did not communicate and stole my money. reported to visa
Cons: nothing, stay away
Pros: Car was dirty inside and outside. Wipers fluid is empty.
Pros: But I will recommend by 5* service
Cons: They always do help and happy for their service
Pros: Bezproblemowe wyprzyczenie auta , wszystko zgodne z rezerwacjią jaką dokonaliśmy bez dodatkowych opłat co nas ogromnie ucieszyło.
Cons: Polecam bardzo miła sprawna i szybka obsługa klienta, bardzo polecam
Pros: Easy to find and easy drop-off.
Cons: I was charged a new toddler car seat for a weekly rent of it - and it could be cleaner. The car was not refueled, so I had to look for a petrol station soon after leaving the airport - to be fair I returned the car with the same fuel. Windscreen clean fluid was almost in the end. Overall, the car could be better maintained - it was at about 55000km
Pros: Very attentive and careful to explain the details of the rental. They made sure I could drive the manual transmission vehicle before renting it.
Pros: Very good service overall
Pros: support during picking up the car.. this guy was really helpful
Pros: Professional, knowledgeable, friendly on front desk
Pros: Place easy to find, great service, helpful; straight-forward, no nonsense process. Will rent again
Pros: El coche estaba perfecto
Cons: Que me dijeran que tenía TODO cubierto y después no se hicieran cargo. Me sentí engañada
Pros: Pickup and return were very fast and easy. The offices and parking are about 5 minutes walk from the terminal. Staff members are very nice.
Cons: The car was in polish (Krakow airport) and we couldn't change it to English. The multimedia system was old and we couldn't connect our Spotify or apple music via Bluetooth. It is hard to find the office from the road because the sign is very small but once you know where it is it is not a problem.
Pros: We really liked the person working with us when we were renting the car. He is very professional, nice and helpful. We felt like he pays attention to the clients and he goes out of his way to be helpful. .
Cons: We liked the service, we liked the car and the price and we will recommend this business to others. Thank you....
Pros: When I booked this car, it was stated on the website that the pick up is at the terminal. I landed, went to the car rental places, no autounion there. Someone advised me that autounion is a brooker not a car rental agency. After a while I figured that the rental agency is located outside the airport terminal, just a short half mile walk down the highway (!). I have two kids, 2 carseats, 2 suitcases and a stroller with me. I get the car at a rundown, unpawed parking lot. The car is dirty inside.
Cons: The car is in awfull state, red light for low tire preasure, red light for overdue service. Barely any gas in it. I am requesting a refund and ask that you email me directly to arrange for it.
Pros: Once served, there was no pushy interaction to take additional insurance cover or anything like that.
Cons: The booking said that a representative would be in arrivals waiting, however this was not the case. There also wasn't a direct rental desk for this company; luckily I was able to make a call to them which they then provided directions to their small office away from the main airport terminal.
Pros: Efficiency and speed of service
Cons: Insisting of getting additional car insurance at the top of the one I purchased online.
Pros: Was quick and easy
Cons: Was fantastic
Cons: Car without parking sensors in the back.
Pros: Had a problem with the car, flat tire. They have exchenge my car instantly. Friendly and reliable customer support.