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Europcar at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: The drop-off location for Europcar returns requiring an in-person inspection in Split is outside the airport parking lot, and this was not made clear when the car was picked up in Zagreb. This lack of information resulted in a significant waste of time trying to locate the correct return point, as I did not want to simply drop off the key. After locating the drop-off point, the service provided by the Europcar staff was excellent.
Pros: Nice and polite. Desk is right at the exit and easy to find.
Cons: We got to the pickup 40 mins before our reservation. The agent askes if We want to wait, because the car isn’t ready yet. We wanted to proceed. Otherwise We had to loose our spot and get behind in line and wait again. Despite our onlinereservation it took close to 20 mins to fill out the forms. Afterwards We got outside to get the Car, and that guy had to run back inside to get the keys, and find a childseat. Europecar is among the more expensive rentalcompanies, i had higher expectations
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill).
A digital driver's license will not be accepted — you must bring your physical driving license.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
The supplier will hold the vehicle for 29 minutes after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.