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GreenMotion at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing, No service
Cons: We were the only customers at the depot when we returned the car, so there was no obvious reason for the 40mins delays. Despite this, we waited over 15 minutes before anyone came to inspect the vehicle, followed by another 25 minutes before we were taken back to the airport. We had to call an Uber on our on expense. There were three members of staff chatting behind the counter and another two standing outside smoking, yet no effort was made to speed up the process or reassure us.
Pros: Service Perfict
Cons: Hard too find
Pros: Nothing
Cons: I found the staff I interacted with at the Croatian location to be unprofessional and unhelpful, and the overall customer service experience did not meet expected standards. I was disappointed by the lack of courtesy and support provided during my visit. I hope this feedback can be reviewed and used to improve future passenger experiences.
Pros: Was good car and clean.
Cons: Was not located in airport and hard to contact upon arrival. First was told van to pick us all up but then only drivers were picked up and then had to come back to airport to pick up passengers. Was tired and was very hot.
Cons: location of pickup and drop off is a few minutes ride from the airport, it took 1h20min just to get our car after landing
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 22.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, photocard driving license.
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Kosovo, Montenegro, Norway, Serbia, Switzerland, European Union.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
It is allowed to add up to 3 additional drivers.
During winter season (from 15.11. until 15.04.) Winter package are included in price.
A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.