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Avia Rent A Car at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Martine was extremely helpful in getting us a replacement car when the origibal broke down
Cons: Upon returning the car an AVIA rep was pushing to charge for a polish fee ( which they eventually agreed was not necessary). At same time they were pressuring another family to pay a cleaning fee which they also refeused as car was clean. Mostly I would not use AVIA again as they charged us euro120 for 2 extra days and would not consider this was actually day 15/16 of our rental. This day rate was way over our previous day rate
Pros: Very reliable and efficient service
Cons: /
Pros: They make a point of doing everything electronically (vs. being more paper-based) - this allowed for a faster pick-up and more importantly a faster drop-off / return process when it came to inspecting the car.
Cons: They charged extra for car washing - in that I needed to return the car washed or pay EUR 9 for them to wash it - I have never experienced this before when renting a car and felt like it was an extra fleece charge. I also needed to pay an extra charge to be able to take the car on a ferry to one of the local islands - again I feel like this is an excuse to charge more money. Neither of these charges were disclosed when I booked the car online and I only discovered this when picking up the car.
Pros: Very professional staff in the car rentel shop.
Cons: Service was excellent!
Pros: Friendly people,good,new car
Cons: Everything was good,except the bill didn't match same price we were told renting it on line from Canada.There was about $100 e more then we were supposed to pay
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
There is an additional charge of 35 EUR per rental for Winterization fee.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
For vehicles not returned in an acceptable clean condition, an additional charge of 16 EUR will apply.
By law, winter tires are mandatory on all roads from 15.11 to 15.04.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
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