Zagreb Airport (ZAG), Zagreb, Croatia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Avia Rent A Car at Zagreb Airport

Ulica Rudolfa Fizira 21
00385 0 993 484 020 / 00385 0 956 582 135
Pick-up instructions
The representative will be waiting at the car rental center located in the Terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Volkswagen T-Cross
12/2/24

Pros: Very good

Cons: Very professional

United Kingdom
Volkswagen Polo
11/23/24

Pros: Nothing

Cons: Everything

United Kingdom
Peugeot 2008
11/15/24

Pros: Picked up the car in the night but luckily took a video with poor light. In the contract the agent showed one damage. When I did the video there were multiple scratches.

Cons: When I went to drop off , I did tell the agents that I was told only one damage was reported by the agent and all the others were not. They did seem to debate about it for some time and then finally said it was all okay. It would have been good if they had a contract with them to see what was signed up .

Hong Kong
Peugeot Traveller
10/29/24

Pros: The staff when pick up was good

Cons: The staff when drop off was rude, we had been asked to present the paper of contract but we did not bring along. She said we should bring along the documents !all the time ! This is first time we had been asked to present the contract when drop off car. The drop off experience was really bad the staff and my friend along back and forth argue.

United Kingdom
Volkswagen T-Cross
10/19/24

Pros: All was quick and efficient. No pressure or hassle from anyone.

Cons: All good.

Ireland
Volkswagen Polo
10/8/24

Pros: Polite, quick and apporachable

Belgium
Skoda Fabia
9/28/24

Pros: Very easy and effortless process. Well arranged and friendly staff.

Canada
Volkswagen T-Cross
9/25/24

Cons: The agent was unprofessional and did not treat me with respect as a customer. I will never return or recommend this company and agent for car rental.

Canada
Peugeot 3008
9/23/24

Cons: Dirty windows .car had not been cleaned .

United States of America (USA)
Peugeot 2008
9/14/24

Pros: Very nice stuff. Professional, easy going and very polite

Spain
Peugeot 3008
9/3/24

Pros: On time, excellent car quality,

Cons: Time waiting for car return

Portugal
Volkswagen Polo
8/31/24

Pros: Tudo correu de forma excelente.

Cons: Apenas não gostámos do facto de nos terem entregado a viatura extremamente suja por dentro e por fora. Podem não ter tido tempo para entregar o carro sem fazer uma limpeza geral exterior e interior, mas gostaríamos de ter recebido o carro limpo por dentro e por fora. Não nos entregaram um documento no final, comprovando a entrega impecável do carro, tal como haviam feito, quando fizémos o levantamento e julgo que deveriam ter feito esse documento/ comprovativo. De resto, recomendo vivamente.

Canada
Volkswagen Polo
8/26/24

Pros: Rather simple procedure when you understand how it works.

Cons: Make sure you give them the most precise arrival time! Arrived to the desk 2hr later than expected. Personel il place was a bit mad about it and had already gave my reservation to someone else. Had to pay about double to get a upscale car with a slipping clutch but was practicaly new otherwise. Please try yo be a bit more considerate with travellers at the end of an realy long journey...

United Kingdom
Peugeot Rifter 5+2
8/26/24

Pros: The car worked

Cons: All interactions with Avia employees. Poor customer service.

Portugal
Volkswagen Polo
8/25/24

Pros: Correu tudo muito bem, carro em bom estado, limpo etc. (Funcionário foi eficiente).

Cons: Escovas limpa parabrisas precisam ser trocadas. Cadeira de bebé não tem qualidade e não é segura(o bebé deve ir sempre no sentido oposto à marcha o que não aconteceu), pelo valor extra cobrado têm de melhorar este ponto urgentemente.

Malta
Peugeot 2008
8/20/24

Pros: In terminal desk and collection was very close to terminal.

Cons: All was good

United States of America (USA)
Volkswagen Golf
8/20/24

Pros: Excelente, experiencia muy agradable, empleados muy atentos y amables

Cons: Nada malo, todo bien

Canada
Peugeot 2008
8/14/24

Pros: Good service and quick

Cons: Nothing

France
Skoda Fabia
8/7/24

Cons: C'est à ce demander, comment une société comme Avia rent a car, peut elle être encore présente sur votre plateforme de réservation, ce n'est que des escrocs, avec une stratégie bien ficelé, à peine descendu de l'avion vous vous faites déjà arnaquer, plus jamais aucune location chez eux.

Canada
Kia Ceed STW
8/4/24

Pros: Very easy pick up and drop off

Cons: I wish the car seats were installed or at least instructions provided. We had a lot of difficulty trying to set it up and we didn’t do it properly in the end.

United States of America (USA)
Volkswagen T-Cross
8/2/24

Pros: Avia was great even though the rental agency condos out of over $300 because we were late one day due to a flight delay out of our control rental company AVIA was great. They did cost us an extra $350 to get another vehicle so in total we lost over $700 going through this booking agency next time we will go directly to AVIA

Norway
Volkswagen Up
7/30/24

Cons: They could not give us a 4 doors car.

Poland
Volkswagen Golf
7/29/24

Pros: Almost brand new Kia XCeed with cruise and plenty of power

Cons: Did not wash the car, were late by 1hr

Canada
Volkswagen Polo
7/28/24

Pros: Fast ,affordable and reliable

Canada
Volkswagen Golf
7/12/24

Pros: Kindness and professionalism of their employees

Cons: I liked absolutely everything

United States of America (USA)
Peugeot 3008
7/11/24

Cons: Flat rate charges regardless on if it’s returned early. Them cancelling the booking for being a little late.

Canada
Peugeot Rifter 5+2
7/6/24

Cons: Car was not ready when we showed up.

United Kingdom
Fiat 500
7/3/24

Pros: Efficient, polite and professional staff

Canada
Peugeot 3008
7/3/24

Pros: Good service

Spain
Volkswagen T-Cross
7/2/24

Pros: Avoid this company, explaining why in the next box. But what was good: - Dropping the car in the DUBROVNIK's office was really good, very efficient agents. - The car was in great state.

Cons: AVOID ZAGREB Avia Rent a Car. The car rental main agent was unprofessional and a liar. They did not have the baby seat car we had booked. Said they would do anything to fix it so I paid. When I received the keys IN THE PARKING, they had no solution and wanted ME, TO LEAVE MY FAMILY AND DRIVE ALONE TO A STORE TO BUY MYSELF A BABY SEAT IN A CITY I DON'T KNOW, blaming Discovercars had messed up and it wasn't their problem. Only on car rejection, they found a baby seat from another company.

Netherlands
Skoda Fabia
7/2/24

Pros: the que

Cons: long que

India
Peugeot 3008
6/28/24

Pros: It's cheating to downgrade.

United States of America (USA)
Volkswagen Golf
6/25/24

Pros: Spoke English fluently. Fast service.

Cons: Expensive for extra insurance. Car was dirty on outside.

Argentina
Volkswagen T-Cross
6/25/24

Cons: you cheated on us, we felt robbed

United States of America (USA)
Peugeot 2008
6/11/24

Pros: Easy, no issues

Malta
Volkswagen Up
6/10/24

Pros: Everything

Cons: Everything

Croatia
Skoda Fabia
6/5/24

Pros: The car was of good quality.

Cons: The insurance is too expensive, the staff does not tell all the details about the insurance which is paid at the counter. The staff should be better trained about the terms and friendlier. Without eye rolling, e.g. I got a better car, but I didn't order it.

United Kingdom
Volkswagen Golf
6/3/24

Pros: The car is clean and new.

Cons: Long waiting time to register and pick up car. Only one staff at the counter.

Canada
Volkswagen Polo
6/2/24

Pros: The car was in a very good condition et very clean.

Cons: We showed up around 45 minutes prior to the estimate reservation hour and the car wasn’t ready. It took almost an hour before we got it.

Ireland
Fiat 500
5/25/24

Pros: Easy to talk to

United Kingdom
Skoda Fabia
5/22/24

Pros: No coment rubish

Cons: Absolut rubish

Moldova
Volkswagen Polo
4/30/24

Pros: Excellent service. Personally for self, AVIA best agency in Croatia! Will use same company for future renting.

Ireland
Volkswagen Golf
4/19/24

Pros: It is atvthe airport.

Cons: Extra charging without prior notice, or hiding information they will charge you extra. Car not clean. You have a feeling they are dodgy, messing out something... Fuel not full, and then asking for photo when returning the car...

United States of America (USA)
Volkswagen Polo
4/19/24

Pros: Easy check in and out check out experience. Kind staff. No one pressured us to purchase further coverage, etc as they do in the States. Car was very nice. Would recommend to anyone.

United Kingdom
Volkswagen Up
4/17/24

Pros: The car was fine and agency easy to find

Cons: The charge was 3 times the original amount I booked for. They charged me £50 for coming 15 min late because my plane was late to depart. Also £30 extra for winter tyres - in April!

United Kingdom
Peugeot Traveller
4/16/24

Pros: Minibus was good.

Cons: It was dirty, damage wasn't marked. The worst thing is: Avia rent a car company is stilling your money by CHARGING 35 EUROS FOR WINTER TIRES! They must provide the those until 15.04. It's the same as charging for car having wheels! Total rip off! They should be punished.

Sweden
Volkswagen Polo
4/9/24

Cons: I dont lika that they receives payment for winter tires. It was warm, 25 degrees and no need for winter tires. It was not clear when I booked the car that I havet to pay for the winter tires.

Switzerland
Volkswagen Polo
3/24/24

Cons: Paying 30e for winter tires, almost the same price as the rental for a week. Should be noted somewhere.

France
Volkswagen Polo
3/10/24

Cons: Service agents were not particularly engaged - resulted in picking up a car with less than full fuel and a really slow drop off experience that almost resulted in me missing my flight. Also, if you end up getting full coverage at the desk - Avia ends up being more expensive than a lot of the more reputable brands. Some hidden fees. GO with other providers...

United Kingdom
Volkswagen Polo
2/25/24

Pros: Quick pick up and drop off

Cons: They charge for winter tyres separately which is not included in the price advertised on discover cars. Other companies that were available on Zagreb airport have tyres included in the main price.

United Kingdom
Volkswagen Golf
1/31/24

Pros: Everything was spot on. Only thing I would question is extra fee for winter tyres I was asked to pay when I was picking up car. I don’t understand why all this is not included on form when we booking car first place? It should not be any hidden cost. Thank you

Australia
Volkswagen T-Cross
1/21/24

Pros: Thanks again

Malta
Skoda Fabia
1/17/24

Pros: Splendid crew!

Cons: Highway tolls in 🇭🇷 are one of most expensive in the whole Europe!

United States of America (USA)
Volkswagen Polo
1/10/24

Pros: 10/10 says it all.

Ireland
Volkswagen Up
12/18/23

Pros: All was great

Cons: Except the charge for the winter wheels. Very misleading. How can we rent a car without it and small print says additional payment. Disappointing

United Kingdom
Peugeot 2008
11/8/23

Cons: The agent we picked up from could not provide a copy of the marked up car inspection in Zagreb. So on arrival in Split they used an old inspection, luckily no charges were attempted in Split but this could have caused serious issues.

Malta
Volkswagen T-Cross
11/7/23

Pros: Very efficient

Ireland
Volkswagen Polo
10/25/23

Pros: I use avia for years now. Great service

Cons: Straightforward easy and good cars

Canada
Volkswagen Polo
10/11/23

Pros: Cruise control didn’t work

Cons: Service rep was very helpful

United Kingdom
Volkswagen Polo
9/27/23

Pros: Easy, cheap and fit for purpose

Cons: Trying to be sold comprehensive insurance when we'd already bought it through discover cars

Croatia
Volkswagen T-Cross
9/27/23

Pros: not professional attitude towards clients

Cons: no one at the counter, terribly rude communication on the mobile phone

Canada
Volkswagen Golf
9/25/23

Pros: Friendly, fast and no hassle

Cons: Everything was good

United States of America (USA)
Volkswagen Polo
9/20/23

Pros: Agents were very nice and explained everything clearly. The car was clean and in excellent condition

Cons: No complaints

Bulgaria
Volkswagen Golf
9/14/23

Cons: Car was not clean.

Ireland
Volkswagen Up
9/14/23

Pros: The return of the car and the staff were excellent. Extremely fast, friendly and efficient.

Cons: The agent at the collection desk was an atrocity to mankind. An absolute pig of a man. Rude, obnoxious and tried to be intimidating. He was arguing with the clients in front of us when we arrived and I can’t believe he represents your company.

Singapore
Volkswagen Polo
9/13/23

Pros: Very friendly

Cons: None

United Kingdom
Volkswagen Polo
9/12/23

Pros: I did not like anything about the service

Cons: Because we was over an hour late collecting the car (despite having paid for it from the selected time) our car was cancelled and given to someone else, no other cars were available and was unable to get my money back due to T&C small print stating after 1 hour you’ll not be allowed a refund. Terrible service

India
Peugeot 3008
9/12/23

Pros: The clarity with which the agents explained everything to us

Cons: The fact that we had specifically booked the type of car that we needed for the trip, but we received a different car in which we struggled with our luggage

Canada
Skoda Kodiaq 5+2
9/9/23

Pros: Everything went very smoothly. Car was new and clean. Staff was great.

Cons: The cost of the car rental was astronomical. I don't think i will be able to afford a car rental again and will rely on taxis for our next trip.

Ireland
Volkswagen Polo
9/8/23

Pros: Car was badly damaged and not marked on the paperwork, we had to point it out, not good as if you're inexperienced in renting a car you may not be aware that you need to not trust the rental company with what's on their paperwork.

Cons: The badly damaged car an the fact the car wasn't cleaned properly as we found items In the car from the previous renter

New Zealand
Peugeot 2008
9/8/23

Pros: Good clean car

Cons: Overcharged for insurance. Poor quality GPS

France
Skoda Fabia
9/4/23

Pros: You can use a debit card for payment but need a credit card for deposit. Otherwise they play with you and ask for 200€ insurance.

Cons: Unacceptable

Israel
Peugeot 2008
9/3/23

Pros: Amazing company and staff! Mattia and Branimir were really helpful, the car i got was AWESOME and i will definitely recommend them!

France
Volkswagen Golf
8/30/23

Pros: Nothing. See "didn't you like".

Cons: The car was rented from 14:00. When we arrived at the Zagreb airport, it was 17:00. Because we was late, the car was not available. The agent of Avia proposed us a new location with Optima Rent (not Avia?), with almost 300€ more... So i cannot rate Avia because the car was not rented with Avia but Optima Rent. During the drop off, nothing document have been signed.

United States of America (USA)
Peugeot 3008
8/30/23

Pros: Location

Cons: Drop off hours! My flight was 6:25 am , and we need to be 2 hours early, so we need to return car , but they are not open so 80 euros extra cost , still , can’t ( no drop off option) so we end up cutting vacation one day early, returning car one day early , spending night in hotel to accommodate them , and on my question about refund ( Krešo , was very unprofessional) saying “ what you want me to give you money from my packet “” ! Just write me email on rental agreement and told me go.

Ireland
Volkswagen Golf
8/29/23

Pros: Quick rental, great car fully equipped

Cons: Car was scratched very visibly

United States of America (USA)
Volkswagen Golf
8/28/23

Pros: Efficient, professional

United States of America (USA)
Volkswagen Polo
8/20/23

Pros: They are shady business that steal people money under pretense of providing upgrade.

Cons: They canceled my reservation and claimed no cars are available so I need to pay new preoce which was double of reservation.

Canada
Volkswagen Up
8/19/23

Pros: Car had a big dent on the passenger doors

Cons: Car was damaged

United States of America (USA)
Peugeot 2008
8/19/23

Cons: I didn’t get a car what I rented. I rented small SUV I got Audi A3.

United Kingdom
Volkswagen Golf
8/6/23

Pros: Nothing.

Cons: Everthing! To have our car hire cancelled without any notification was terrible and then to be charged over double for an inferior at is awful. I will never recommend either company. I expect to be contacted.

United Kingdom
Peugeot 3008
8/6/23

Pros: Straight forward and good value

Cons: The car had a tyre pressure sensor failure which hadn’t been picked up. So I had to drive the car for 3 weeks with a flashing warning light on the cockpit display.

Canada
Volkswagen Up
8/4/23

Pros: Very reliable

United States of America (USA)
Volkswagen T-Cross
8/2/23

Pros: Nothing. He did not show any type of empathy and just said I can’t help you

Australia
Skoda Fabia
8/1/23

Pros: Very easy to find and staff were very helpful and friendly

Cons: There was a delay with the car being available due to it being washed however the car was not very clean

United States of America (USA)
Volkswagen Golf
7/31/23

Cons: Easy process renting a car

Canada
Peugeot 3008
7/30/23

Cons: No one to receive the car as promised. No one is answering phone calls. Call rec'd back just before boarding the plane. You should have someone physically there or a drop box in this situation instead of being forced leaving in the car.

United States of America (USA)
Volkswagen Polo
7/28/23

Cons: It’s impossibly to reach someone at discover cars since they are international. The people at the rental place didn’t even have the car I paid for and we had no room for our luggage because of that.

Canada
Peugeot 2008
7/28/23

Pros: Everything was great

Malta
Skoda Fabia
7/26/23

Pros: Great nearly new car. Efficient pickup and dropping.

Malaysia
Volkswagen Golf
7/25/23

Pros: Everything good

Malta
Peugeot 3008
7/20/23

Pros: They was a representative waiting for us out of office hours

Cons: They said that the discovery cars insurance had nothing to do with them and so needed an other insurance from there end too.

United States of America (USA)
Volkswagen Golf
7/15/23

Pros: Customer service is big zero (0) At pickup have to call them three times to come over to desk , after 45 minute wait, and person on phone was so RUDE and hung up call on me

Cons: Nothing

Australia
Volkswagen T-Cross
7/8/23

Pros: Efficiency. All questions answered.

Cons: N/A

United States of America (USA)
Volkswagen Polo
7/7/23

Pros: The car was brand new, and I was first person renting it. It still had new car smell. I was so impressed.

Cons: N/a

Switzerland
Volkswagen Polo
7/5/23

Pros: Alles perfekt

United Kingdom
Volkswagen Polo
7/4/23

Pros: Efficient

Cons: Car not what ordered.

Sweden
Volkswagen Polo
7/3/23

Pros: Helt ny bil sista 3 gånger jag fick hyra bil hos Avia... Otroligt!!

Canada
Volkswagen T-Cross
7/2/23

Cons: As per booking code DC-4437050 I booked SUV Volkswagen T-Cross or similar on January 12, 2023. For total amount of $1660.15 or 1.125 euros. When I came to pick up my vehicle, they at Zagreb airport prepared for me KIA XCeed which is Sedan, not SUV. They didn’t have any SUV to offer me, so I had to take AUDI Q2, because of limited time (17:30),I needed to reach Vinkovci (300 km) before night time. They charged me with extra 480 euros, 400 euros for upgrade and 80 euros for GPS which I didn’t get.

Canada
Peugeot 2008
7/2/23

Pros: Efficency, nice all smooth.

Cons: Dirty and scratches/damage of vehicle. Agent had to call to clarify drop off included.

Australia
Volkswagen T-Cross
6/23/23

Pros: Helpful

Cons: Friendly

Australia
Skoda Scala
6/22/23

Pros: Easy and great value for money in Croatia

Israel
Peugeot 2008
6/21/23

Pros: I was treated fairly , I got a car as I erquested, everything went without problem.

Cons: Everything was excellent

United Kingdom
Volkswagen T-Cross
6/19/23

Pros: Was a fast smooth hire with friendly staff

Cons: Car wasn’t a ‘similar’ to what I originally wanted. A large dent in the rear of the car. Only 5 gears and the rear parking sensors wasn’t working. I would’t use aviva again for those reasons.

Australia
Volkswagen T-Cross
6/18/23

Pros: The car was a new car

Cons: It ended up 3 times more expensive because they don’t accept visa debit cards, it does say it in the fine print but we have been able to use the credit part of our debit card in America, New Zealand and Hawaii without any issues. I booked the car but intended for only my husband to drive the car in Croatia, we had to pay the additional driver fee (I think was 75 Euro) even though I didn’t want to drive. Make sure you book in the name of the person who will be driving

United Kingdom
Volkswagen T-Cross
6/18/23

Pros: Very good service

Cons: Very easy to find out what desk and everything is ready for you to move forward.

Australia
Volkswagen T-Cross
6/17/23

Pros: Our flight was delayed but the Avia rental agent willingly stayed late to see us through our pick up. The car was superb, one of the best I've rented. I normally drive on the other side of the road but this little beauty handled the variable conditions in Croatia extrmely well. The drop off was simple and friendly. I would highly recommend Avia to anyone. and we'll be looking out for them in future rentals.

Cons: It did take quite a while to fill in all the details. I guess this is true with all car rentals these days and is related to security issues.

United Kingdom
Volkswagen Golf
6/16/23

Pros: Cheap

Cons: Agent was not around when we went to pick up the car. He came after 10 minutes or so.

United Kingdom
Volkswagen T-Cross
6/15/23

Pros: The car itself , however the fuel gauge was faulty which meant I had to drive to the fuel station after I returned the car

Cons: The faulty fuel gauge and having to wait for the staff on arrival since nobody was manning the desk and there were no instructions to call the number

United Kingdom
Skoda Fabia
6/14/23

Pros: Value for money.

Cons: No representative available at the desk when we arrived to collect vehicle.

Australia
Peugeot Traveller
6/10/23

Cons: Rood person in charge when I have completed about dirty car.

Israel
Peugeot 2008
6/9/23

Pros: The ability to communicate via whatsapp was very comfortable

Cons: The 50 euro addition for the ability to take the car on a ferry seems expensive

Australia
Peugeot Traveller
6/8/23

Pros: Agency is close to ferry terminal in Zadar

Cons: Representative wasn’t at the desk upon arrival the airport

Canada
Volkswagen Polo
6/5/23

Pros: The customer service by your staff was excellent

Portugal
Skoda Fabia
6/5/23

Pros: Everything works perfectly.

Cons: Nothing to appoint.

United Kingdom
Volkswagen Polo
6/2/23

Pros: Quick drop off

Cons: Rude and pressuring staff. Didn't give us the car ordered. Stupid cross border fees.

Canada
Volkswagen Golf
5/27/23

Pros: Professional and polite.

Cons: All was good

South Africa
Volkswagen Polo
5/25/23

Pros: Nothing

Cons: They have robbed me of my money. My flight was delayed and when landing at the airport I was told the booking automatically gets cancelled after one hour and I cannot get my deposit back. I cannot help that my flight was delayed.

Australia
Volkswagen Golf
5/22/23

Pros: Everything was good

Cons: Good service

Croatia
Peugeot 3008
5/4/23

Cons: They did not have any car . They cancelled because I arrived one hour later. I found another car usig check24.de platform on my mobile

Ireland
Volkswagen Up
5/4/23

Pros: Absolutely nothing

Cons: Car condition was terrible, 13 dents and scratches. Avia is charging €40 per hour for a drop off before opening hours - there is no drop off box. Also, they charge €35 service charge to refill gas tank on top of the gas itself. On the end, I paid additional €115 for services that 99% of other car rentals do not charge. Enough to never book again with them and stick to other companies.

Australia
Skoda Scala
4/30/23

Pros: I like it when the delivery equals the promise

Cons: I couldn’t fault it

United Kingdom
Volkswagen Up
4/30/23

Pros: The staff on both collection and drop off was fantastic

Cons: The only fault was the desk in terminal was not manned

United Kingdom
Skoda Octavia
4/17/23

Pros: Great customer service, particularly as they had to stay later than their regular hours for me to pick up the car. The car itself was bigger and better than the one I had booked which was much appreciated with three small kids and a lot of bags. Dropping the car off was also extremely efficient. Took about 5 minutes total from parking to getting on with my day.

Cons: The barrier to exit the rental car park didn't open automatically. That was about my only complaint.

Cyprus
Volkswagen Polo
4/13/23

Pros: Everything was perfect. We even got upgraded

United States of America (USA)
Volkswagen Polo
3/26/23

Pros: Easy access at Zagreb airport for pickup and easy airport dropoff at Dubrovnik airport.

Cons: 1) I was charged 35 euros for winter tires which was never in the original contract with discover cars. I would really like to get that refunded. 2) the driver side collision sensor was malfunctioning. Even if the car ahead was more than 10 meters ahead, it would make a continual shrill noise saying there could be a collision, which was a big nuisance during the entire rental. 2) the second issue with the car was the sudden cutting out of the engine when in stationery mode when waiting.

United States of America (USA)
Volkswagen Polo
3/26/23

Cons: costumer service - very unprofessional aprouch

Canada
Volkswagen Up
3/26/23

Pros: There was very little service or information provided by staff at rental desk/pick up

Cons: That we received a dented, damaged , dirty car and the staff were quite rude at pick up

Ireland
Volkswagen Golf
3/24/23

Pros: Excellent service and easy communication with staff

United Kingdom
Volkswagen Up
3/21/23

Pros: Absolutely everything

United States of America (USA)
Skoda Fabia
3/20/23

Pros: excellent service and ready to help

United States of America (USA)
Volkswagen Polo
3/16/23

Pros: Clean efficient car.Friendly staff.

Cons: They will nickel and dime you for everything 80 euro for taking car to Bosnia 125 euro for taking car to Serbia 35 euro fee for winter tires ,fee for taking car on ferry,fee for returning car dirty ,and hundred other possible fees.

United Kingdom
Volkswagen Golf
3/15/23

Pros: Nothing

Cons: They have charged me 490 Euros for a small dent on the door, that I ignored when the picked up the vehicle as it seemed trivial to mention, along with other small and barely visible damage, like I always do with other rental providers. I never had any issues, but Avia insisted they will charge me for it.

United Kingdom
Volkswagen Polo
3/2/23

Cons: Didn’t honour the price shown on the website! Charged about 30% more at the pick up!

Croatia
Volkswagen Up
2/27/23

Pros: Great service, easy pick up and drop off, new car

United Kingdom
Volkswagen Golf
2/22/23

Pros: Picking up the car

Cons: See above

Croatia
Volkswagen T-Cross
2/22/23

Pros: Great service, I'll be Back and recommend it to all my friends

Ireland
Volkswagen Up
2/10/23

Pros: Easy and straightforward

Cons: Car had bad smell inside

Sweden
Volkswagen Polo
2/7/23

Pros: Nothing.

Cons: They have not accepted your voucher and they they charged me: - for rent a car - for late pick up 80€, - for early dropping of 80€, - winter tires 70€. They have not been service minded and guy was rather unpleasant!

United Kingdom
VW Golf
11/14/22

Pros: They were great

United States of America (USA)
VW Golf
11/7/22

Pros: they were very efficient

United Kingdom
Volkswagen Up
10/29/22

Pros: 30 days to release deposit is a joke and I am sure unlwaful.

Netherlands
VW Golf
10/21/22

Pros: Everything

Cons: Nothing to tell

Israel
Skoda Kodiaq 5+2
10/19/22

Pros: It's easy to find the Avia counter in the terminal, we waited a bit for the representative. Once it arrived, everything went quickly. We extended insurance through Avia. We received a car that we ordered, in excellent condition, clean. Our trip was to Slovenia and we informed the rental company about this in advance and we were required to pay a fee of 80 €.Back at the airport, we got confused with the signage for the car return location, but the representative was patient and waited for us.

Canada
Peugeot 2008
10/13/22

Pros: Not good. There was nobody at the kiosk when we were picking up the car. Also nobody there when we were returning it. It would have been nice if they at least had a note on the door indicating when they would be back and where they were.

Cons: When we went to pick up the car there was nobody there and the doors were locked. After about 15 minutes and not knowing what to do 2 guys showed up. They showed us nothing about the car and left in a hurry. Car was scratched up and had dents all over.

Brazil
Volkswagen T-Cross
10/11/22

Pros: Correct, but nothung special

Cons: Missing knoledge about cars features

United Kingdom
Peugeot 2008
10/7/22

Cons: Loads of hidden costs totally unexpected

Israel
VW Golf
10/5/22

Pros: Very nice representetives and even got an upgrade for free

Cons: Drop-off was not that clear, niether the location and niether the way of drop-off

United Kingdom
Skoda Fabia
10/2/22

Pros: Very helpful staff with good English.

Cons: They didn't have the car we ordered and we had to take a very small one

United States of America (USA)
Peugeot 2008
9/29/22

Pros: The agent was very clear and thorough about terms and requirements for the rental.

Cons: Had to figure out how to let the agent that we were waiting at the rental desk. It took a bit to figure out the exact way to dial the phone number on the sign on our cell phone. Apparently one of the digits shown was not required.

United States of America (USA)
VW Polo
9/28/22

Pros: Nothing. They weren't there, I had to overpay for another service at a competitor

Cons: They were not there. I never got my car.

Canada
Peugeot 3008
9/24/22

Pros: There wasn't anything that stands out with their service, there is so much room for improvement

Cons: Car inspection at pick-up and drop off. Also they didn't recognize the full car coverage insurance that I paid when I booked the car at Discover Cars site.

Canada
Volkswagen T-Cross
9/24/22

Cons: Drop off out of hours charge

Sweden
Skoda Fabia Combi
9/18/22

Pros: great service

Cons: nothing

Portugal
VW Polo
9/16/22

Pros: No complications, car in good condition, I was even given a car upgrade.

Cons: Just because I arrived to the pickup desk 30 minutes prior the pickup time, they charged one extra day...but when I delivered it 2 hours before the delivery time, they didn't care and no reimbursement was possibel!

United Kingdom
VW Golf
9/14/22

Pros: The car was ok

Cons: Only one person covering car pick up and drop off. Ridiculously long wait time at pick up. Being charged extra 80 euros to spend 1 day in Slovenia.

Canada
VW T-Roc
9/10/22

Pros: Quick communications via email, desk agent was the best we ever had with other suggestions of things to do in the area

United Kingdom
VW Polo
9/10/22

Pros: Good value for money

Cons: Nothing

Norway
Skoda Fabia
9/9/22

Pros: Nothing

Cons: Terrible service,

Portugal
Volkswagen Up
9/8/22

Pros: Never I ll recommend AVIA. NEVER

Cons: The front desk was un ogro. Car horrible, support the worst Never more AVIA

United Kingdom
VW Golf
9/5/22

Pros: I was downgraded and car seats where very dirty,

Canada
VW Polo
9/2/22

Pros: Excellent customer service

Cons: Nothing

United Arab Emirates
VW Golf
8/30/22

Pros: Poor. Pick up was a rip off. Drop off even worse. Just tried to milk as much money off me as possible. Would go as far as to say they are massive scammers. AVOID.

Cons: Nothing

United Kingdom
Volkswagen T-Cross
8/27/22

Pros: Drop off was easy.

Cons: Spent too long waiting and the car wasn't cleaned properly.

Australia
Volkswagen T-Cross
8/23/22

Cons: When picking up the car from Zagreb the contract agreement was all in euro currency. However When we got there they charged kuna currency only. Which we were not prepared for and got hit with a big international fee. This was confusing as he quoted our insurance in euros prior to us paying. So we were getting quoted in one currency and charged in another.

Malta
VW Polo
8/21/22

Pros: Good english speaking

United States of America (USA)
Skoda Octavia
8/9/22

Pros: Easy Pick up and drop off

Cons: nothing really

Australia
VW Golf
8/8/22

Pros: The vehicle was new, in good condition and very reliable.

Cons: I didn’t not like that my Mastercard was not accepted and that I had to pay 750 euros at the time of pickup as a deposit as they didn’t not accept my Mastercard and this money was not refunded on return of vehicle which was returned in perfect condition.

Australia
Skoda Fabia
7/27/22

Pros: Fuel efficient, small size was good for driving on narrow roads but plenty of room for our luggage. Drop off was very easy at the airport.

Cons: Service was fine but it was more costly than we expected

Sweden
Volkswagen T-Roc
7/19/22

Pros: Nice clean car and very good service.

Cons: The boot of the var was smaler than for the type of car we hired.

Netherlands
Skoda Fabia
7/7/22

Pros: great atmosphere and nice car

Cons: we picked up the car and took pictures of the damages but didnt check underneath the car. When we dropped off the car they want to check everything but wasnt neeeded they said when we took the car. So they improved these services

United States of America (USA)
VW Polo
7/5/22

Pros: The cost of the vehicle

Canada
Skoda Scala
6/29/22

Pros: The car had plenty of trunk space.

Cons: The car wasn't clean when I picked it up and they refused to refund the 80 euros they made me pay for a "possible" border crossing that didn't take place. I will never rent from Avia again.

Belgium
VW Polo
6/23/22

Pros: nothing

Cons: car engine was "dead" (engine had no more restart) so impossible to drive in high Mountain area and very difficult to drive on steep slope street. Incredible huge amount (900 euro) take as deposit despite having take Discovery car full insurance (this deposit 'blocked half of my Credit on my Visa card) Lot of scratches on the car (far more than the one listed on the 'state of the car document' - so pick up check is taking time. GPS was not the one promised.

India
Volkswagen T-Cross
6/14/22

Pros: The quality of the car.

Cons: The hidden charges, we were charged 200 EUR as border crossing fee while other rental companies were charging only 75. We were charged 50 EUR for a fuel deficiency of 7 liters while returning the car.

Belgium
VW Golf VII
6/13/22

Pros: Superb cars, brand new.

Cons: It took a lot of time at the counter when picking up the car. Things should be more arranged upfront.

United States of America (USA)
VW Polo
6/13/22

Pros: The staff was excellent in Zagreb and in Split. The gentleman who helped us when we dropped off the car in Split went above and beyond to be helpful and was so kind to us, we loved him.

United Kingdom
Skoda Octavia
6/10/22

Pros: quality of vehicle

Cons: long wait at start, nobody there for return

United Kingdom
Renault Traffic
6/9/22

Cons: We waited 2 hours in airport waiting to get served by the car representative, only 3 other person in front of us. Very poor indeed.

Canada
VW Polo
6/3/22

Pros: Prompt and ready when we arrived

Cons: Had to look for attendants a bit when we returned but not a big deal

United States of America (USA)
Peugeot 2008
6/3/22

Pros: Nothing ! Terrible

Cons: Horrible! First I had to call and wait 30 for a representative to show up. This was around 2 pm so not even late. Then he shows up to tell me that my reservation was cancelled because my flight was delayed 45 min! Never again !

United Kingdom
KIA Ceed SW
6/1/22

Pros: Nothing. Awful.

Cons: Awful service, didn’t let us rent car despite us having all info and cards etc. very rude staff. Would not use ever again.

United Kingdom
VW Golf VII
5/29/22

Pros: Nothing

Cons: No one available to give us our car upon pick up. No one was available to take car from us when we dropped it off.

New Zealand
KIA Ceed SW
5/25/22

Pros: Fantastic service staff at both the pick up and drop off!

United Kingdom
Volkswagen Up
5/25/22

Pros: No quibbles. Easy drop off. No hard sell on extras.

Cons: Long wait in queue at pick up, only 1 Avia representative at pick up desk.

Ireland
Volkswagen T-Cross
5/23/22

Pros: Simple and easy

Cons: Top notch service, great people to deal with

Switzerland
Volkswagen T-Cross
5/23/22

Pros: Price and car

Cons: Child seats

United States of America (USA)
Skoda Fabia
5/12/22

Cons: AVIA car rental did not credit deposit to my credit card. There was no damage or any issues with the car however, refundable deposit was not credited. Please help me get refundable credit back to my credit card. Other then this problem, eental was good.

Ireland
Skoda Octavia
5/7/22

Pros: Very helpful staff with telling us all the information needed for driving. Tolls etc...

Ireland
VW Golf VII
4/29/22

Pros: Great customer service and support

Cons: N/A

United Kingdom
Volkswagen T-Roc
4/26/22

Cons: The worst service I’ve ever received from a car rental company. Rude and arrogant.

Isle of Man
Volkswagen T-Roc
4/26/22

Cons: The car we booked was a 'full size car' but what we were presented with an Opel crossland 1.2 When I complained that it was not a 'Full size' they said it was to them ! Proper scam . Eventually they agreed to replace the car with a VW T roc like was in the adversing picture

Canada
VW Polo
4/24/22

Pros: I lijes everything!

United Kingdom
VW Polo
4/22/22

Pros: Quick and easy, and a free upgrade

Cons: All was great

United Kingdom
VW Golf
4/22/22

Pros: Simple process and worked OK. They do hold a large deposit somake sure your card can take the hit. Deposit refunded within 2 days on return so was happy.

Cons: Make sure when you book you get the correct drop off and pick up time on form, I had not and was charged extra. My only other dislike is that the car had to be full of fuel on return and filled up car on last stop on toll road so fuel level went down a bit to 3/4 full and they charged 200 kuna which was a bit overpriced as it only took 488 kuna to fill to full. Did question this but he said it would be more if went through the books.

United Kingdom
Volkswagen T-Roc
4/17/22

Pros: Returning the car

Cons: Too expensive

Canada
VW Golf VII
4/7/22

Pros: Easy return

Cons: Hidden fee (extra charge for using winter tires)

Slovenia
VW Golf VII
4/4/22

Pros: Fast and flexible service. The guys are really nice, they try to help as much as they can.

United Kingdom
VW Golf VII
4/3/22

Pros: Nothing, its abysmal

Cons: Where do I begin. Charging for crossing a border in their small print and then trying to charge for going over the mileage allowance even though I had unlimited. Windcreen wipers didn't work. Car tyres weren't properly inflated. Car was significant downgrade on what I expected

Switzerland
VW Polo
3/28/22

Pros: Nicht

Cons: Arroganz

United Kingdom
Volkswagen T-Roc
3/27/22

Pros: Speed

Cons: They returned my rental documents , told me that all is ok with car ,but did not put this in writing on the documents

United Kingdom
Skoda Fabia
3/17/22

Pros: Quick and quality service

United Kingdom
Volkswagen Up
3/16/22

Pros: Explained everything thoroughly after issue with discover and super easy process with them on site.

Cons: Very easy process x

United Kingdom
Skoda Fabia
3/4/22

Pros: Average at best

Cons: Hidden costs & contract not as advertised

Croatia
Volkswagen Up
2/6/22

Pros: null

Cons: They suddenly changed payment policy at desk, they dont want to give me the car unless I pay additional insurance wich none was required few days ago when i rented first time from them.

Norway
Volkswagen T-Roc
2/2/22

Cons: 1. Renting car in the middle of the winter season and charging extra 30eur for winter tyres is pure ripp off. Although technically legislation allows?! sommer tyres with chains it is insane praxis which provider should not use as excuse to squeeze extra money from customers. 2. Selling(renting) higher class car and than deliver lover class car at pick up is unproffesional behaviour and in particular case difference could not be justified with "or similar" car.

Australia
Renault Traffic
1/3/22

Pros: easy to access, good service

Cons: nothing, all was good and friendly

Russian Federation
VW Polo
12/7/21

Pros: The car was nice and clean, worked perfectly all the time.

Cons: They claimed that the representative would be waiting for me at the airport, but he didnt. I had to call them from airport. So better text them in advance to arrange the meeting/

United Kingdom
Renault Traffic
11/5/21

Pros: Tidy 9-seater at a bargain price

Cons: Off-airport, but pick-up and drop-off both very quick

Israel
VW Golf VII
10/13/21

Pros: nothing, through the entire few minutes i was suppouse to pick up the car i felt like i was being cheated and felt like i was getting ripped off by the service guy

Cons: everything.

United Kingdom
Volkswagen Up
10/10/21

Pros: Nothing. Awful service.

Cons: Fees for using the car in a ferry and fees for crossing a boarder have been applied(€50 and €80). This was not communicated before renting the car. Awful service. The car rental agent attitude was a disaster. Arrogant, making me feel stupid about not knowing about extra fees. You take advantage of people not knowing about renting a car. We are not experts and you take advantage of that. The whole process was only to adding more and more fees and getting more and more money from me!!

United Kingdom
Skoda Fabia
10/6/21

Pros: Efficiency and great communication, no problem at all with the car or service. Branimir was more than helpful. Thank you.

Cons: There is nothing, in particular, that was not liked.

United Kingdom
VW Polo
9/26/21

Pros: ...

Cons: Rude c*** avoid people avoid using this company

Portugal
Skoda Fabia
9/24/21

Cons: Information required not correct.

Netherlands
Skoda Fabia
8/6/21

Pros: It was clean.

Cons: It took to long and we did not get the car we reserved.

United States of America (USA)
VW Polo
8/2/21

Cons: The whole experience with the AVIA rental car company was poor. They did not wait on me on arrival to Zagreb 07/17/2021, as promised. Had to wait on them to arrive after I had to call them. They denied my American Express card as the payment for this rental even if I had pay to you deposit with this card, they denied unlimited milage and gave me less than 2000 miles driving milage and requested additional payment if I drive more than that. Very pushy and demanding in both receiving and dropping

Israel
Skoda Octavia
8/2/21

Cons: It’s faraway from the airport

United States of America (USA)
VW Polo
7/28/21

Cons: It is a bait and switch with low rates advertised, but at pick up time they claim that you are late and have to pay $120 penalty to get the car. Awful company. Stay away.

Netherlands
VW Golf VII
7/7/21

Pros: Absolutely nothing!

Cons: They are more focused on maximizing profit margin than satisfying their customers.

Netherlands
VW Polo
6/30/21

Pros: Nothing

Cons: Nothing

Belgium
VW Polo
8/17/20

Pros: Very good service. Great communication.

Canada
Skoda Fabia
9/19/19

Pros: Efficiency

Cons: Finding the agent

Canada
VW Golf VII
9/14/19

Pros: Good value for price !

Cons: It was a little confusing to find them , maybe a little more instruction !

United Kingdom
Skoda Fabia
9/12/19

Pros: Very quick and professional service!

Canada
Skoda Fabia
9/9/19

Pros: Quick pickup and drop off service.

Cons: Difficulty locating the representative. Having a phone is handy.

Macau
VW Polo
8/30/19

Pros: The representative is nice and the explanation is very clear . The rented car is cost-effective .

Canada
VW Polo
8/19/19

Pros: They waited for me at Arrivals with a sign, welcomed me and directed me to their kiosk.

Cons: I was not given a copy of the agreement however I did take a copy of the agreement with my phone so I knew my responsibilities and gasoline level for return.

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Peugeot 3008 or similar
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Peugeot 308 STW or similar
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Peugeot 308 STW or similar
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  • Auto.
Avia Rent A Car
$62.26 per day
Zagreb Airport
Full-size Van
Peugeot Traveller or similar
Peugeot Traveller
  • 9
  • 3
  • 4
  • A/C
  • Auto.
Avia Rent A Car
$65.49 per day
The above prices are only approximate and were last updated at 10:39 AM on 12/13/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, VAT (value added tax), Free modifications.
Rate excludes
The following surcharges may apply: Winterization fee.
There is an additional charge of 35 EUR per rental for Winterization fee.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 70.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request. Additional charges will be applied.

During the winter season (15.11. to 15.04.), Winter tires may be mandatory on certain roads in the following locations: Split, Dubrovnik, Pula, Zadar. For more information please contact the car rental provider.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 21:00
Tue:  08:00 - 21:00
Wed:  08:00 - 21:00
Thu:  08:00 - 21:00
Fri:  08:00 - 21:00
Sat:  08:00 - 21:00
Sun:  08:00 - 21:00

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