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Autounion at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very helpfull staff, quick and efficient service,
Pros: Fairly quick pickup and return
Cons: Car was dirty, smelled on cigarette smoke and weed, half of front lower fascia missing causing road noise. Car was also very scratched and lots of minor damages not documented in the initial documentation. I requested a replacement car due to excessive smoke/weed odour and dangling front fascia. Replacement car was in good driving condition but very dirty, with lot of scratches and unrecorded minor damages.
Cons: Change the services staff. The two Christian and the girls are rude and need to learn customer services
Pros: Agent communications
Pros: The employees were very kind. I had problems with the flight, a lot of delays, but the Autounion employees were extremely accommodating and helpful.
Pros: the people were kind and explained every thing very well. The car was exactly the one we have choosen when we have booked. No bad surprise.
Pros: Ordered a car and got a different one, ok I got the information that I specifically need to ask for the car. Price and rest of all ok
Pros: Great service.. we got what we orderd
Pros: The pick up and drop off is quick and because of getting charged it a large sum for a week of rental.
Cons: Also, the urgency to return of car seems frivolous and no sense to customer experience at ease.
Pros: They did what they were meant to do, which is sadly so unexpected with car agencies!
Pros: Kind personal, good car for a fair price. Everything went well.
Cons: Poor communication.
Cons: I will never get back the 10 days (and counting) of conflicting direction, verbal assault, and misplaced customer blame that they put me through.
Pros: There’s supposed to be waiting me At the airport nobody show up ,they got me the wrong car i paid for automatic and they want me to take a manual car then they didn’t have a car at the time they said that the car had accident day before nobody contact me nobody email me I would never recommend this company ,The agent was really rude when I told him that I didn’t want the manual car and i told him that i have paper what i pay for thes don’t care They charge me more money
Pros: Good value for money. Straightforward booking experience.
Cons: The car wasn't the brand expected but more importantly it was really badly maintained, although with only a little over 30,000 km. The engine was loose, making strange noise. The fuel tank was only 2/8 which complicates returning the car with the tank filled at the same level. In the contract it was mentioned that the tank will be full. The outside of the car was very dusty, with a big bird poop on the windscreen. The inside not vacuumed. Hence, the car wasn't clean. I could write much more...
Pros: Fairness of agent.
Cons: Everything else, except agent.
Pros: They did not have the car I asked for, so they gave me an upgraded car at no extra cost.
Cons: The car had 1/8 of a tank of gas when it was given to me. It also told me to change the engine oil every time I turned the car on-- 0% oil life.
Pros: Very personal, easygoing and efficient. Made sure to check half way during the rental.period to see if everything was alright. There was a small issue with the car, stipe offered a free upgrade to accommodate so service was great
Cons: Car was not clean but in the company's defence my reservation was very last notice and on a Sunday which left them with no time to clean the car properly.
Pros: Nice, quick, convenient!
Pros: Flexible, happy to help, professional
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Maestro, Diners, MasterCard credit card, VISA credit card.
Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Bulgaria, Kosovo, Montenegro, Romania, Serbia, European Union, North Macedonia.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 15.04) Winter tires are included in price.
The first additional driver is allowed free of charge.
Additional charges will be applied.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off