Garage Nr1 at Zagreb Airport

Cons: I booked the car with discovery.com with insurance. When I picked up the car from the agent at Zagreb, he told me the insurance I bought from discovery.com is not valid, since it not from him directly. He asked me to buy another insurance, I didn't fully understand and I got scared by him, so I decide to pay extra 200 euro for additional insurance. I paid by credit card, then I feel it is not right, I asked for refund, he refused, forced me to sign rest of paperwork.

Pros: Easy to contact agents in any situation. They helped us an made very easy every step of the rental process.

Pros: Wrong car, fighting to get something of the same value, car was not properly cleaned for use. Tried to charge again for insurance, thankyou for your warning.

Cons: Dropping off the had less problems but address on forms was wrong ended up driving through abandoned industry area to a locked gate and then reversing out almost 1km. Then a google search for address. After that dropping off was straight forward.

Cons: There is no desk in the airport. You should call them so in 5-10min they pick you up.

Pros: They have a new fleet of cars and we got a car that was not even driven 1000 KM. The car was feature-rich, clean, and very comfortable. We had a lovely time driving the car across the beautiful locations in the country.

Pros: Great price, off site from airport but provided pick up and drop off.

Pros: Great service

Pros: Very freindly

Pros: Amazing guys. Thank you

Pros: The person at rental was friendly and helpful.

Cons: The person at return was extremely rude - made use wait outside in the baking sun while taking a long time with another set of customers in the airconditioned office. Then when I waited for a taxi he left and said "you wont get into the office, right?"

Pros: Service and clearness with information provided.

Pros: Drop off did not make third-party transportation simple during off hours

Pros: Friendly, efficient!we liked everything!

Pros: Clean car, good service

Cons: No rental counter at Zagreb airport. However, the instructions to contact the company to request a pickup were clear. It requires that the customer has access to Whatsapp or to place a call, which may not be convenient for everyone.

Pros: Helpful friendly staff no high pressure sale of extra insurance

Pros: Garage Nr1 is a great rental company with excellent customer service. Friendly staff, new cars, spotlessly clean! Highly recommended. Will use again for sure!

Pros: Helpful staff and gave good tips.

Cons: Some confusion about payment of the charge fee (for EV). Thought this was to be payed when returning the car, but it was upfront.

Pros: Good advice

Cons: Not respecting the payed service

Pros: Very easy, smooth and very friendly and helpful staff. Car was sane as booked and almost brand new.

Cons: Nothing

Pros: fast, no surprises

Pros: friendly professional service

Pros: Prima service. Zou de volgende keer weer bij hun een auto huren.

Cons: Klein minpuntje was dat de tank niet vol zat zoals afgesproken. Maar de prijs/kwaliteit/service maakt dat weer ruimschoots goed.

Pros: Great staff, new car

Pros: The car was excellent and the price was fair. The employees were really amazing and kind, We easily arrived at the counter and they took care of us in picking up and returning, They helped me with everything I needed, I am definitely happy and satisfied!

Pros: Easy to contact, friendly, and a fast pickup and delivery to the airport

Cons: I found nothing to complain about at all

Pros: Overall a very good experience, fast and efficient, after giving in the the car dropped me off at the airport about 2 kms away.

Cons: Everything was good no problems

Pros: The car was clean and in good condition.

Cons: It took nearly an hour to pick up the car. All the paperwork and upsells are annoying.

Pros: Great easy going staff

Pros: very professional and courteous

Cons: Tires needed air

Pros: Very friendly

Cons: Holding of deposit

Pros: New car

Cons: Extra charges and high deposit

Pros: Car condition is excellent

Pros: Efficient and helpful staff

Cons: Wasn’t initially clear that the agent wasn’t located at the airport with all the other rental companies

Pros: Perfect pick up and drop off process.

Pros: Great new car.

Pros: Good car, pretty cheap too.

Cons: Dirty on the outside on pickup, could not confirm all damages before leaving. Resulting in awkward situation when returning the car.

Pros: The only problem is why the rental company offers their insurance when I already had one with you.

Pros: Pick up and drop off were really fast, as well as the paperwork.

Pros: I did like the service and the car was great, smart, for someone who hasn't driven standard in 10 years, it tells you when to change gears LOL to the point that I am considering getting Hyundai i20 for its efficiency and compact size.

Cons: Just in general how inflated prices were between april may and june july ... not just a bit of a matk up but extreeme .... 8x the price absolutely crazy and as a traveler least favourite part of the whole trip.

Pros: New van, good service at all stations.

Pros: The staff are very knowledgeable and friendly

Cons: None

Pros: The lady was very friendly and gave great service

Cons: The car had an issue with traction control which was not safe to drive. Even after reporting the issue I was told to "drive safely" no offer to replace the car!! the car was losing traction driving on the motorway on a straight part of the road!! At drop off the guy just shrugged his shoulder and said "hat do you want me to do"!!!

Pros: car was clean

Cons: not right car, bad explanation

Pros: great car, clean. efficient.

Cons: car rental agents really persistent on extra charges to be applied... For example: they tried to charge me €70 for fuel so i can return car with remaining gasoline in the tank... I said I would return the car with a full tank of gas which they did not like. After 10 minutes of back-and-forth they finally agreed. But they tried really hard to get me to pay €70 beforehand Not to mention they wanted the extra charges for tire punctures extra insurance etc.

Pros: Friendly and efficient service

Cons: Need to have a mobile phone to call agent - not good if you don’t have global roaming on your phone.

Pros: the guy called me on the phone and gave me directions to get there. on the drop he was profetiossional

Cons: that the office is not in the airport

Pros: Meet and greet..perfection. Few minutes ride to theur office. Same on the way back. Easy to find them.