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Enterprise at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: It was relatively hassle free and they offered reasonable quote for a different drop off.
Cons: It took some time to pick up the car and the process could be smoother.
Pros: Awesome experience
Pros: Enterprise was very professional quick and friendly. I didn't notice that I grazed the door slightly. Must be some branches of plants, just some small black dots. They measured it and was kind to absorb the minor damage. I really appreciate the gesture.
Cons: All good.
Pros: efficient
Cons: n/a
Pros: Agents worked very hard to get us a vehicle. No small task as it was a 48 day rental. Got a car but no GPS. Fortunately, I had a great data plan....but not for Bosnia upon our return.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Deductible/excess will be charged per damage.
The following payment methods are accepted: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Kosovo, Montenegro, Serbia, European Union, North Macedonia.
The purchase of the following insurance(s): Third Party Liability (TPL) is mandatory.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
During winter season (from 15.11. until 15.04.) Winter tires are included in price.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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