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Carwiz at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very friendly and easy to work with once at the location. Drop off and shuttle to airport was perfect.
Cons: Could not call the office for pick-up. Long wait for pick up. High hold amount for rental.
Pros: The car provided by them is quite new and comfort.
Cons: The service by the car vendor is not professional, they did not pick me up on time, I have to push them several time, when I pick up the car, they did not ask me to check the car thoughtfully, however when I return the car and they had check the car in very detailed way although I have brought the full insurance with higher price.
Pros: I liked nothing about this place. It's overpriced and greedy. My original price was not what I payed for. They gave me a different car that I had to pay more and they didn't have me a full tank. When I return the car with the same amount of gas they charged me 100 euros for not a full tank and I returned it with the same amount that I got it with. Then refused to drop me at the airport. Overall very stressful experience and I will never go back there or recommend it to anyone.
Pros: Friendly and informative
Pros: Everything on point. Good car option.
Pros: Very good. Quick and proffessional
Cons: Liked them. Will use them AGAIN
Pros: Nothing at all.
Cons: 자그레브공항 도착 후, 다른 렌트카 사무실에 물어픽업 위치에서 전화하니 10분쯤 후에 데리러 옴. 내 차량 예약시간은 밤9시. 저녁 8시 50분쯤 렌트카 사무실 도착, 신용카드로 잔금 치르고 차량 인수. 차량 흠집도 전혀 체크하지 않고 사인하라길래 깜깜한 밤에 비는 오기 시작하는 와중에 차량상태 확인할 시간 5분만 달라고 함. 그랬더니 사무실 운영시간이 9시까지인데 늦어져서 오버워킹 수수료라며 내 카드로 37.5유로 추가 결제함. 이건 말도 안된다고 실랑이 발생. 차량 인수 거절했더니 계약금, 잔금, 오버워킹 수수료 다 환불 안된다며 공항에 도로 데려다 줄테니 다음 날 고객서비스팀과 얘기하라면서 경찰을 부른다고 협박. 그대로 차량인수하고 다음날 원청인 디스커버리카로 연락했더니 카위즈에선 국경 넘는 수수료라고 주장한다고. 그게 국경 수수료면 처음 잔금 치를 때 계약서에 포함시켜서 프린트하고 잔금에 포함시켜서 결제하지 왜 20분 후에 따로 프린트 해서 따로 카드결제를 했겠냐니까
Pros: Friendly people, new cars, cheap
Pros: Friendly, quick and helpful staff.
Cons: Zagreb location requires pick up
Pros: Friendly reps and an awesome vehicle, brand new car
Pros: Spoke good English and willing to give advice were needed and were polite.
Cons: The car rental gave the impression they were given us special treatment due to the poor experience we had been through getting to Zagreb but this was not the case because we heard the same offer word for word given to other customers. It our first visit to Zagreb, first time using this car rental and we felt there were extra costs added when picking car up.
Pros: The car was new , the drop off time was fast.
Cons: The rental desk is not at the airport ,when the agent came to pick me up he tried to pick up only the drivers and to leave my kids at the air port , the agent tried to sell duplicated insurance although I bought a full insurance through discovercars .
Cons: pick up agent was terrible, long line
Pros: They provided a good car.
Cons: They didn’t want to credit us for returning the car early. The price of the rental car was high. They take so long to return your deposit. Their office at the airport is not open early enough for me to drop off the car.
Pros: Nothing they are cheat
Cons: More flexibiliti
Pros: As expected, no surprise fees.
Cons: Long pickup time, but the one agent was doing all he could to move quickly.
Pros: Nothing. They are a horrid company
Cons: They try to scam customers
Cons: Gave us an old and electrically malfunctioning car. They have high hidden charges - For border crossing they charged us more than double compared to the others The staff are very unfriendly - good enough to spoil a holiday mood. Had to wait at the airport for half an hour because no one was responding to our call for 10-15 mins.
Pros: Toffe medewerkers
Cons: Donkere plek op auto te controleren aan schade
Pros: Reliable service, cars in good shape and well explained options. In my particular case, they even extended car rental for an additional day.
Cons: This doesn't apply to Carwiz only but to most car rental agencies at Zagreb's airport: It may be hard to find a representative.
Pros: Friendly and flexible service + a car in good condition.
Pros: Car condition
Cons: I have the following issues: Car Wiz charging me for unpaid traffic violation (actually parking ticket) + processing fee even though I have paid it. Selling me a GPS device when the car had one, selling me a green book and cross border stamp when it is not required by immigration officials of Croatia and Bosnia. Car Wiz also tried to sell me car insurance when I had booked and paid for the same from Discover Car.