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Carwiz at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car condition and price offered.
Cons: Agent service very bad during the pick-up counter at Zagreb International AirPort, not in the counter, wait more Then 15mnts, phone no pick-up, pushing for buying the insurance in order To deliver the car. Waisting time for argueing To buy his insurance cover even i already inform that i got full coverage from DiscoverCars. Ignore To give more infor After not buying his Propose insurance.
Pros: Received car I expected, no hidden fees, friendliness of desk representative and rental agents
Cons: Picking up the car was to long
Pros: Very little. The agent at Zagreb airport aggressively sold us insurance using scare tactics re police involvement etc. he also lied and said there getting petrol in Dubrovnik was difficult, again to sell us further cover to give the car back with an empty tank. That was a lie. Petrol is easy in Dubrovnik.
Cons: See above. The only good thing was how friendly the agent was when we dropped the car off in Dubrovnik.
Pros: Not much. Car was dirty and with many little hits.
Cons: First I had to provide a security deposit of 1.800 euros, that was not previously informed. I was told that if I rented the car directly I would have to provide a security deposit of only 200 euros. Then, I was told that several fees would have to be paid (30€ for picking up the car after 21h. I piched it up at 21h15. 35€ for using the car in ferry boats, 10€ for outside cleaning (???). Many fees that were not previously informed. I felt like robed. Never again will use this rent-a-car.
Pros: Reasonable price rental
Cons: Lady at the front desk was very rude and unhelpful
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 22.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: credit card on a main drivers name, Passport or ID card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Eurocard, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes. If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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