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Active rent a car at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: I really liked it. The service was quick, easy and very friendly. It was easy to return the car and also easy to communicate with Active.
Pros: Very poor servise
Cons: Car was very dirty inside. When they service the car before I got the car, They didn’t add blue for the diesel engine so the problem accursed when I got the car.
Cons: When dropping off the car non of the agents were there, when asked other staff what to do I was just told to drop the key off, they did not know anything about paperwork and what to do with that.
Pros: Nothing
Cons: Nothing
Pros: Nothing
Cons: The service we received from Active was shocking Charged an extra 30 euro at time of booking for an out of hours service but when we arrived at the desk no one was there. Person before us had been waiting 2 hours for the representative to arrive. No answer on phone and only way we finally managed to speak to someone was by calling the accident line. Representative finally arrived after over an hour with no apology when finally got car completely empty and looking for petrol station at 4am!!!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 22.
There is no maximum age.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
For vehicles in groups Economy, Mini a driver license issued at least 2 years ago is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The following payment methods are accepted: Diners, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
American Express, Cash is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following countries: Bosnia and Herzegovina, Hungary, Italy, Kosovo, North Macedonia, Montenegro, Serbia, Slovenia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 720 minutes.
Pick-up & Drop-off
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