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Essence Car Rental at Antalya Airport International Arrivals
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Fast processing
Cons: Low amount of fuel
Pros: Nice people, correct behaviour
Cons: Repeated attempts to sell extra insurance, als by using not correct information.
Pros: Somebody from the company picked us up from the airport, imediately after we landed, did the paperwork very fast, in like 15 min we were on our way to Alanya. Car almost new, 5000 km on board. Return even faster, they also gave us a pick up to the airport. Highly recomended by us!
Cons: The only thing could be that the diesel tank was empty but it didnt bother us very much as we brought it back the same
Pros: Essence Firma is very Bad. No Office in airport, i have spend more than 1 hour to finde them. The have no Visa card machine to pickup’s money, the refuse cash as alternative. I have rented car from anther Firma, bad service.
Cons: Very bad
Pros: prices and reliable
Cons: Time to pick the car and find the rental office
Pros: Have to call them, 40 min wait on airport. They know our flightnumber.
Cons: The car inside have old contracts from another car rental customers.
Pros: Very bad service
Cons: Very bad service
Pros: our flight got changed but once I'd spoken to Mustafa and got his email, everything was great. he confirmed the arrival time change. He messaged me by WhatsApp on the day so I had his number and this allowed me to let him know about a further delay. Once we arrived, he was there within 10 mins (again thanks to WhatsApp). Arrived at the office to drop off early and again messaged him. Someone arrived to take us to the airport and return the car within 10 mins. Always replied quickly to msgs.
Cons: nothing - all good
Pros: Communication was satisfactory. Explained the process and fees etc. Because there was no petrol, the agent took us to a local petrol garage so we could continue our journey. This was very kind of him.
Cons: We spent hours trying to locate the rental company once arriving at the airport.The agent then arrived with a different car saying this was an upgrade when it was most definitely not. The car given was full of scratches and exterior damage. They bring the vehicle on an empty tank so at 10pm we were having to stop for petrol rather than driving straight to the hotel.
Cons: Car was dilapidated. Smelt of smoke. Seats were from another vehicle.
Cons: trying to find and waiting for the agent/car, almost an hour.
Pros: So good
Cons: All perfect
Cons: Took the car back and acknowledged the car was in good condition but refused to return the security deposit or even answer emails
Pros: They were very helpful and co-operating in every way
Cons: Hhmmm. Just we had bit of language barrier, but later someone came who spoke good English
Cons: The office is not based at the airport so if you’re like us without a good internet connection, it is hard to get through to the agency. The airport WiFi is really bad so you either need to turn in your roaming to notify the agency that you have arrived
Pros: The price
Cons: To pick up the car was a nightmare
Pros: The cost
Cons: Collection, drop off and interacting with the team
Cons: They confirm a car they couldn't provide
Pros: Good reliable service
Pros: Hassle free once we found the ep at the airport. Nice clean almost new car
Cons: Did not expect to have to go outside of the airport to the office as the booking said 'on airport'
Pros: I was given a smaller car when I paid for a larger car.
Cons: I was given a smaller car when I paid for a larger car.
Pros: Drop off was quick. Car was new and in good condition.
Cons: Pick up took a long time because the number on the booking confirmation was not up to date and the car was rented through a subcontractor, not Essence.