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Economy rent a car at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. Way overpriced and felt like we had been a victim of fraud.
Cons: Bait and switch situation with Discover Cars providing one price, Economy requiring insurances that resulted in a price $500 USD more.
Pros: The representative spoke English and had lots of great information to help us navigate the country.
Cons: I didn't like how expensive the insurance, and that we didn't have a choice but to pay it, even though it was way more than what we budgeted.
Pros: My headlights were not bright enough. Had to drive in the rain in the dark and had the worst experience. Going down hill steering wheel would vibrate a little, the steering wheel was very worn out
Cons: They try to check me out quickly so I could go on my way. Car return was quick and shuttle was there promptly to take me to airport
Pros: Nice carsucked brother didn't want waste time signed the deal me I was ready to leave
Cons: Being told take or leave basically.
Pros: The staff
Pros: The car was good and they gave us four wheel drive which I do think we needed
Cons: The price racked up quickly with hidden fees for everything I could thing of, and the price was five times what we were quoted
Pros: The rental agent at the pick up desk was absolutely not respectful of our time and reservation. We waited almost an hour for the vehicle we had reserved...because it was "being cleaned???" We were so tired after our flight and all seven of us were sitting with our bags outside waiting. Nobody else was there waiting, and the agent wouldn't keep us informed, and seemed irritated when we asked how much longer we would have to wait.
Cons: The car was nice, but you quoted it as a 12 passenger van, but it was only 11 passenger, For some reason they removed the bench seat and put two bucket seats in the 3rd row so we had to sit on a cooler the entire week.
Pros: They were friendly and paid the parking ticket I received without delay.
Cons: Insurance cost not disclosed at time of renting. Very deceptive. The car had lots of noises and made us nervous that wouldn't hold up under some of the road conditions.
Pros: Very professional. Pickup in shuttle was efficient. Helped move the bags. Dropoff was easy.
Pros: Comparison of agencies for best value
Pros: We arrived early in the morning and the whole process was relatively short.
Cons: We ended up paying double than our original quote, it was early and we were tired so we didn’t double check our original quote till later. At pickup they left out the part of the basic insurance being the cheapest and original option. Disappointing really.
Cons: We were forced to purchase alot of unnecessary insurance coverage that cost $50.00 per day .
Pros: Friendly staff and perfectly clean car
Cons: Nothing! We loved everything
Cons: The car smelled like cigarettes. The rental agent tried to upsell the local insurance to the top package costing an additional 700.00$ for a five day rental. In all they charged the credit card a total of 960.00$ and would not answer my call after trying 9 times. Each time I was on hold then they would drop the call. The charges were changed after I contacted economy customer service and they said they would look into it. The cost ended up being 556.00$ total when quoted 189.00$ from the bookin
Pros: They were very kind, clear, and provided great hospitality at a late hour.
Cons: The surprise insurance cost, but that is mostly Discover Cars's fault.
Pros: That everything worked fine, they didn't try to sell us anything more (like you read on some reviews online), agents were super gentle, so everything good
Cons: Nothing specific honestly, we would rent a car again with economy
Pros: The staff was friendly, helpful, and make the transaction easy and speedy, highly satisfied
Cons: maybe not a fault of their own, or not a service provide, but I will have like to have have a road toll offered to me to avoid the lines, again not a big deal
Pros: Economy is an excellent car rental company with excellent service. I received a new and great 4x4 vehicle, strong and high quality.
Cons: nothing. Everything was perfect
Pros: Efficient shuttle, Jimmy (Hymie) was a great rep after a long day.
Cons: Not enough check in agents
Pros: Pick up from the airport and drop off. Front Desk was helpful.
Cons: It's not about the rental car, but it's the backwards thinking in Costa Rica which requires all car rentals to get the over priced insurance. On top of that, when you return the car, they inspect it from top to bottom. In the US, when you rent and get the insurance, you can just drop off the car and they won't even inspect it. I had to stand there for 5 minutes while he looks at even the roof of the car. but when you pick up, they don't even point anything out.
Pros: Jose was helpful.
Cons: We had to provide a weblink for our Collison Coverage from Credit card
Pros: Service getting there from the airport with a shuttle
Cons: The fact that I paid $500 more for a $300 car rental for insurance related items, while I was convinced that I had full coverage. That was extremely misleading and totally out of proportion.
Pros: Easy to fine and good shuttle accomodations
Cons: Bait and switch. We were forced to pay additional coverage.
Pros: fast and efficient
Cons: refusal to give us refund if we returned car three days early which we wanted to do
Cons: Car had an odor but that’s expected I guess.
Pros: The gentleman that helped us was amazing. Juan Longhi
Cons: it was out of your hands, but the customer ahead of us was a stubborn and confused old lady. It took forever for her to understand she was mistaken on insurance.
Pros: I had a flat tire in the last day and am not sure if that was related to the former condition or not.
Cons: cheating on prices
Cons: They put out a lower rate to get you in, then hit you with a MANDATORY INSURANCE , by the time I paid the insurance, It jumped from $340 to $750. $400 insurance for 7 days! That on top of I paid $75 insurance when I booked. I was waiting for 30 minutes to get my car. 3 other people infront of me has arguments with them over insurance. Last time I rented from Sixt, cost more to start, but no hidden mandatory Insurance.
Pros: You took my money I want a refund
Cons: I want a refund
Pros: Good Price. People were nice. quick shuttle. Car went well on the hilly interior of Costa Rica. (always shifted to manual vs. automatic)
Cons: Car was banged up when we picked it up, and had less than half the damage recorded. Windows inside were dirty, and car not very clean in general. Windshield wipers were well past replacing, which made visibility difficult when raining or into sun.
Pros: They provided great service. They have a kiosk at the airport but the car pickup locus just off site a little. They had a large comfortable van to transport renters back and forth, we didn’t have to wait long either time.
Cons: The car was a bit older than most rental cars, had over 70,000 kms and a brake light went towards the end of our 2 week rental. The car was clean, but smelt like a cheep car freshener when we picked it up, the smell dissipated after a couple days. The car interior had more wear than any rental I’ve had. The other thing I didn’t love was that even though I opted for Insurance, Costa Rica has a requirement that you purchase government run car insurance that was double the car rental itself.
Pros: The first agent was unpleasant and impatient with us. The next agent was much better and explained the things clearly.
Cons: Waiting for a long time for the car to be available. The agent added something hidden cost and raised the price way higher than expected.
Pros: You should be more clear and tell the customers all the chargers before we make a decision. We have the right to know what we are paying ahead. I felt we didn’t have any choice.
Pros: Nothing. Terrible service. Our car had the rental extended and they were scrambling to find us and our friends another 2 cars. We were waiting for 4 hours and missed our afternoon guided hike that we had paid for and was non refundable.
Cons: I was quoted around $500 for 7 day rental in San Jose Costa Rica February 14-21. When picking up the car a Economy agent won’t let me have the car without adding $300 additional insurance. He claimed that’s “company policy” and is mandatory. I ended up paying over $800 for six day rental for a basic economy sedan, which is the most expensive for my 12 country plus rental car experience. Very disappointed!!
Pros: Everyone was very knowledgeable and courteous. Explained everything well.
Cons: Extra charges at pickup. Discover cars should quote total cost . Brakes squealed. Passenger seat was very low. Floor mats were oily
Pros: They we understanding and helpful. Really nice
Cons: It took a good minute to find it at the airport. It was not located with the other car rental agencies.
Pros: L'employé et son service
Cons: les offres
Pros: Friendly and helpful staff
Cons: Cost of insurance. Delay at airport counter.
Pros: people were polite. return was very easy and included shuttle to the airport that was without delay.
Cons: extremely misleading webpage to start. I understood i was buying a great insurance package with the car. turns out I didn't. I was told at the counter when we arrived, that my insurance from my credit card and the insurance that I could transfer from my own car would not be accepted and was not valid. Everything I researched previous said that it was. Instead, when I arrived, the cost of the rental went from 1000 canadian to nearly 2000. This is absolutely astronomical and pure theft.
Cons: -Our cash money was stolen at the Economy rent a car's office and they refused to make a discount on the car. Their cameras were not working and, if they were, we would have seen who stole the money. We think employees stole the money. 2 persons looking like clients were in line while we were booking the car, they were between us and our things that were on the chairs at the office. We then saw the 2 same persons working at the gate.
Pros: quick pick up at airport
Cons: too many extra fees
Pros: People were plenty nice and helpful.
Cons: Essentially did credit card fraud.
Pros: Brand new car.
Cons: TERRIBLE rental from discover cars. Never use a third-party! Go direct to the car rental company. We were not told that we would be required to have mandatory insurance coverage that was way more than the rental car. The original rental was $263. We had to pay over $560 plus almost $50 paid in advance to Discover Cars, for a total of almost $600 instead of $260 upon arrival to pick up the car. Absolutely ridiculous! Will never use Discover Cars
Pros: excellent service,good shuttle service
Cons: insurance price too high
Cons: Pricing is too high
Pros: No email received after reservation. Had to rent elsewhere
Cons: Had to rent elsewhere
Pros: Quality of car
Cons: Hidden cost, third lyability very expensive. Paid on site more than double of the price booked on line
Pros: Jimmy went above and beyond and explained many things to us about CR. He is the reason we will rent from Economy when we return. A job well done.
Pros: Clean car
Cons: Price was not what was quoted online Check engine light went on while on our trip, was told someone would reach out to us about it but no one did. Thankfully it didn’t break down
Pros: Easy to rent and drive with quality car
Cons: Wait time to drop off car, almost 1.5-2 hr
Cons: The overall experience unfortunately felt like a scam simply because the mandatory insurnace tripled the cost of the rental, and this price was not disclosed upfront at time of booking. This is absolutely unacceptable. Furthermore, after explaining that I already had car rental insurance through my credit card, I was informed that this was not accepted due to the pandemic, unless written proof was provided right on the spot, which I could not have possibly printed off at the time of pickup.
Cons: No compassion for having been in a hit and run accident.
Pros: They were very nice and the rental process was easy. I had to reschedule this trip due to covid and they gave me back my refund quickly. That is why I decided to go with them again when I rescheduled.
Cons: Not their businesses fault but the little economy cars are hard to drive on some of the Costa Rica roads. I wonder if they should rent those to people going longer distances.
Pros: Service was fine. But Discover Cars lied about the cost of car because it was never made clear that additional insurance was REQUIRED
Cons: Service was fine. But Discover Cars lied about the cost of car because it was never made clear that additional insurance was REQUIRED
Pros: Easy to drop off
Cons: I was told I had to pay for add ons I didn’t want which tripled the cost of my car.
Pros: They fixed the flat tire on the car
Cons: Gave me a different car, beat up and old, also charged me additional rental fee.
Pros: Horrible service
Cons: forced up charge, cheaper to go with another company. they don't honor insurance through discovercars.com
Pros: Professional employees, clean office, clean car in great shape and exactly the model and make I wanted. They explained things every well.
Cons: Nothing really. I was excited to get on the road...just had to wait for other people who were in line in front of me.
Pros: Nice, accommodating, fast!
Cons: I liked everything
Pros: Economy tries to swindle its customers at every step. Car pick up is met with “required features” and $900 holds on your credit card. The $57 car rental required $220 of insurance - Economy’s game is to advertise low rental prices and claim your credit card insurance coverage is not sufficient and you’re l legally required” to buy more coverage. Car drop off includes accusations of damage that preexisted the rental. Car pick up took about an hour and a half, drop off took 45 minutes.
Cons: Economy tries to swindle its customers at every step. Car pick up is met with “required features” and $900 holds on your credit card. Car drop off includes accusations of damage that preexisted the rental.
Pros: everything perfect
Cons: all good
Pros: Price and being able to get my car a 3:00 A.M.
Cons: Your people on the desk were pretty arrogant and inflexible.
Pros: Nothing. It was my worst car rental experience to date.
Cons: It took a very long time to pick up the car, the rental agent charged us much more than what was quoted online, the condition of the car was terrible (many damaged areas, broken rear window, missing trunk cover).
Cons: The price for the rental car basically doubled at the time of pick up. They make you take their insurance even though I wanted to deny it because I was covered by my credit card. Apparently, they also have a right to change the price for the rental car based on availability so you never know how much you will pay until you pick up the car. I'd suggest staying away from this company.
Pros: The car had a flat tire and I advised the employees of the low tire. On the road ended up with a flat tire and had to have the spare switched out. No comp was provided after bringing it the the agents attention at return.
Cons: Called ahead, talked to an agent, told them about my car insurance, was told everything was good. Upon arrival, the agent who said he would be working was off and the next agent refused my car insurance and said I had to pay over 2000$ for their insurance.
Cons: Worst car rental experience of my life. AC and windshield wipers weren't working properly. Didn't give me a proper rundown of the car so when it got dark I couldn't find the lights.... there are two buttons for it. Not typical and needed explaining. Then worded things so it was confusing. Called customer service several times, each time got different answers. Never transferred to the actual office - inconsistent and never called back with time sensitive issues. ruined a full day of travel.
Pros: Perfect, in every way.
Pros: Great service, helpful, friendly, english speaking
Pros: Very old and basic car. Very scratched. No charging USB. No automaric locks .
Pros: The car was old and had damage
Pros: Explained everything and was friendly
Cons: High insurance charge we did notknow about when we booked
Pros: Ease to book and competitively priced.
Cons: Insurance wasn't fully explained until we arrived. Even though we had our own insurance from our credit card we had to further add comprehensive insurance which covered us if we got into an accident with anyone and injured them. It cost us almost another $300. Having this fully explained at time of reserving online would have been helpful.
Pros: Very patient at explaining insurance stuff. Good recommendation on navigation app.
Pros: Efficient, friendly and helpful
Pros: Great service, staff
Pros: Our agent was wonderful nice and very accommodating however we still got the car with the squeaky brakes
Cons: No complaints about our agent he was very nice attentive and gave us his number so that we can contact him throughout our journey
Pros: Did not rent from them, walked out of there.
Pros: Nothing special. Very basic service overall
Cons: They oversold of insurance coverage, arguing the items are required by law in their country, whereas not all are and my Credit Card already covers Loss and Damage.
Cons: Not professional at all
Cons: Additional mandatory fees that I was not told about at time of booking. My booking receipt said the total for my trip was around $75 and then I had to pay about an additional $300 for a liability waiver I was never told about. I am very disappointed in discover and economy for hiding this information. It is dishonest. Car was very beat up and smelled a little weird as well.