Avia Rent A Car at Split Airport

Cons: car had 62000km on odometer and low battery on key remote .... was not able start car because of this few times. Also I did not get answer from agent - car is 100% your responsibility and if something happen (and it is actually happened car did not start few times) they not going to help me

Cons: The hard sell for extra insurance and information about having to have police reports for any damage..for example a 2 cm scratch was terrible.

Cons: They overcharged me for pick 10min after 9pm. They wanted to charge me 100€ for some dust in the back seats, it was a bad experience and I don't recommend Avia to other people.

Pros: Service was good and kind.

Cons: Very expensive full coverage insurance.

Pros: The car was a good car

Cons: Their service level is absolutely rubbish! They charge 50 euro for coming after 21:00. You have to pay them 1800€ that needs to be reserved or they will take 120€ to decrease that to 600€. Furthermore, you can't return the car outside of their opening hours even though they have a key box!! If you want them outside opening hours, then you have to pay 80€ fee for that. They check the car for every small detail when you return the car but only runs lightly through the car when they give i!

Pros: The car suited our needs

Cons: Extra fees for absolutely everything, horrible customer service.

Pros: Quality staff

Cons: No directions on how to find the rental location which is off airport, though not far and easy walk. Weren't interested when I advised some minor issues on returning the car, doubt they will be addressed.

Pros: Trying too hard to sell insurance… she tried to intimidate me

Cons: The rep when picking up car… car was very damaged no windshield fluid

Pros: Provided a nearly new good quality car in good condition; it also was a higher value car than I expected

Cons: As explained to me by Avia staff, any breakdown would have been treated as being my responsibility and Avia would have been under no obligation to provide any assistance. DiscoverCars said I would have the benefit of unlimited mileage. In actual fact it was limited to 400 km a day. Avia said it could take up to 30 days for the security deposit to be returned under its terms and conditions. This was not made clear by DiscoverCars. Normally, the deposit is returned as soon as the car is returned.

Pros: They are very friendly, take time for the clients and we got some damage but they helped us very nicely. They were sorry that they had to charge it. Not a commercial renter.

Cons: The car's engine was a little weak.

Pros: I really liked every aspect, the one thing that I do recommend is to take a short video of the entire car to document any previous damage. I didn’t and had to go over damages with manager and he did make it ok. He didn’t have to so I’m thankful.

Cons: Cant say I found anything I didn’t like. Overall very pleased and would use them again.

Pros: Avia was not helpful and only interested in selling more insurance and setting up for charges on return.

Cons: Made us feel very angry and feel like we were ripped off. Not a nice organisation

Pros: Excellent new car,no damage,

Pros: Excellent car - Audi Q3

Cons: They seemed incredibly picky when looking at scratches - made us a bit paranoid when we took it back but all was good. Clearly keen to sell the extra insurance.

Pros: The car was very new, washed and cleaned. The hours of pick up and drop of very flexible, the process went smoothly, no good nor bad surprises

Pros: AVIA DID A FINE. JOB. ITS DISCOVER CARS THAT DID US DIRTY ON THE RENTAL. WHEN WE SELECT FULL SIZE VAN IT DOES NOT MEAN 5 PLUS 2 IN ANY WORLD.

Cons: Unable to get a vehicle that suit3d our needs.

Cons: We had to pay an extra fee when picking up the car, Because our flight was delayed en pickup time had passed.

Pros: The man I returned the car to was lovely. No one else who worked there showed any humanity.

Cons: ReSons listed above. Additionally it is some distance out of the terminal. They charged me £80 to return it out of hours and the whole time there was a key box there I could have left the key in. I really can’t put into worlds just how terrible this experience was.

Pros: Nothing to like they were rude and overcharged me for plane late arrival

Cons: Nothing to like

Pros: We were very disapointed that when checking out the car cost us 35 eur in penalty because we were 3 hours later than planned because of flight problems. We have rented the car from a specific time, why should a penalty fee charge us if we picknick it up within officehours??? Redicilous Peter Lindbäck

Pros: Car was good

Cons: The agents

Pros: Clear instructions, helpful directions to car rental location from the airport

Cons: Little montonic in exaplining the cover policy and the moment you refuse it, they say few things to scare you.

Pros: The guy at the service rental would not rent me the car, onless i payrd an additional 474.08€. That is stealing my money. I am very upset abort this.

Cons: There was no service

Pros: Return agent was nice and it was quick

Cons: All the extra charges Welcome Agent was not helping and almost rude Not pleasant at all, do not recomand Was suppose to get a WV, althought they add some in the yard they didin't want to provide it

Pros: Efficient and friendly staff

Cons: Overall pressure to take out further insurance, if you provide the full insurance it should cover everything

Pros: It was a nice car

Cons: We had to ask security guards, and saw others doing the same, for directions to where the car rental was. It was outside the airport but there were no signs. Once there we waited about half an hour in a queue as the admin process to get the car was slow. The insurance was steep. Extras meant 80 euros to enter Bosnia (even if a simple day trip to Mostar) and to use a ferry (even a short ride to another Croatian island) another 50 euros. It all adds up.

Pros: They drove us back to the main area of airport so we could inquire about renting another car.

Pros: auto melo najeto pouze 25.tis.kn

Pros: Nothing arrogant only interested in robbing you blind

Cons: Nothing

Pros: Terug brengen en staat auto

Cons: Bijbetalen, bij afhalen zei men dat de omniumverzekering van DC niet telde voor bv krassen, het herstellen van een kras kost rond de €400 + gedurende 30dagen na terugbrengen blijft €1500 geblokkeerd voor eventuele latere vinden van krassen of bv boetes. Bijbetalen van €15/dag was dus nodig + €50 voor het rijden naar een eiland. Bij het uitrekenen was dit plots €30/dag. Toen ik opnieuw boos reageerde had ik volgens de man dat van €15/dag misbegrepen maar kon hij het uiteindelijk doen voor €20/dag

Pros: Bad service

Cons: They could have called me, and looked for a solution so I could pick up the car at my arrival

Pros: Avia gave us a brand new car

Cons: Paperwork was very fast and guys were professional

Cons: Charged for a sat nav that was poor, car had android auto so I could have used my own phone. Extra fees for things that should have been included, despite taking out extra insurance.

Cons: Overcharged for a late pick up when system defaulted time to 9 O Clock

Pros: Flexibel

Cons: Ze probeerden je een extra vezekering te verkopen van €170 en zeiden dat de verzekering die ik bij Discovercar had afgesloten niet voldoede verzekering bood.

Pros: new car

Cons: not in terminal and no representative visible - firm a further 5 mins walk past car rental at end of a busy road - long ques and pushy untrue sales on extra insurance

Pros: No transfer from airport

Cons: Reasonable personal

Pros: Good service, got what I could expect

Pros: Smooth, patient

Cons: Not the exact car was given according to discover cars but no issues there.

Pros: Patience

Cons: Location abit hidden and no signboard and road to the place is rough especially at the end next to office

Pros: Niks. Het zijn echt boeven die je een verzekering proberen aan te smeren. Je krijgt nog net geen mes op je keel. Werkelijk afperspraktijken. Niet gedaan maar wel met een heel naar gevoel met de auto rondgereden. Bij terugkomst is hij nog net niet met een vergrootglas geïnspecteerd.

Cons: Zie hierboven!

Pros: Really professional and excellent vehicle for great price

Pros: Nothing

Cons: It is a scam. Don’t use this rental company.

Pros: They were very helpful and this was a very smooth and easy experience

Pros: Fast pick up, possibility of picking up between several cars, flexibility for the return.

Cons: It's a bit away from terminal building.

Pros: No pressure in selling other products.

Cons: I had to hand the car back..

Cons: According to the rental agent the insurance bought online doesn’t cover anything, which is a lie. Also she made it VERY clear that even the smallest scratch to the car that you could barely see with a microscope (she even showed me) would be a minimum of 350€ and up to 900€ to pay if I didn’t get their expensive insurance. I almost walked away from the whole thing because she gave me the feeling they are thieves wanting to milk you for all the money they can.

Pros: Friendly agent

Cons: Not meeting us at agreed place

Pros: Nothing

Cons: 90% of it was poor! Felt forced into purchasing the insurance because booking through discover cars doesn’t actually cover anything, which I find extremely poor and disappointing! Wouldn’t book through 3rd party ever again.

Pros: Very helpful

Cons: Pushed full insurance protection

Pros: Our flight was delayed, called from Dublin to notify the agent. When arrived was advised to pay 35€ + €80 for the late pick up on yop of €150 for a week- crazy. Other eentals charge €35 flat no mater how late. Had no credit card on me, my own fault. But Avia were looking for €25 a day to cover insurance + full tank deposit in advance. Rip off, i just waked away at 2 am. Got a car in the airport, much cheaper, no hassle, no credit card. Would not recommend Avia as dont take care of customer

Pros: The people seemed nice.

Cons: I had my own insurance policy for excess. This has always been accepted by other car hire firms. I felt pressurised to purchase more insurance when I was told that I’d have to get a police report for a scratch! (I hire many cars each year and I’ve never been told this before.) It’s for this reason that I would not book with you again.

Pros: Clean modern and well looked after vehicles

Cons: High insurance options

Pros: newish vehicle

Cons: Pushy rep trying to sell extra insurance, being quite aggressive

Pros: Car was clean and tidy

Cons: Not inside the airport. Not clearly signposted where to go. Opened at 8am when we needed to check in the airport at 7am. Extra charge to pay if dropping earlier that 8am

Pros: The care itself was lovely.

Cons: There's too much to write in the word count you've given here. I shall write an email outlining my complaint.

Pros: Good and friendly employees. Cars are in well kept condition. Pay the extra for the 0 excess insurance for ease of mind

Pros: Nice people friendly efficient

Cons: Avia desk is a fair walk from the terminal - would have been a pain if it had been raining

Pros: Nothing

Cons: Unapologetic for no meet & greet blamed third party for sending wrong email

Pros: Fast, good communication.

Cons: Office was hard to find in Split.

Cons: The agent agressively tried to sell their insurance. He visibly shown his dissatisfaction/discontent that I didn't want to buy it. On drop-off, the agent was visibly irritated when I asked if and how I will get the confirmation that the car is okay and that I asked her to sign our copy of the documents.

Pros: Nothing

Cons: My father died and they would not refund anything. I know it is the rules, but I am sure they rented out the car, with the lack of cars these days

Pros: Car we got was new.

Cons: 1. Overall price with significant additional fees for pick up and drop off outside of working hours. This company doesn't appreciate that the client doesn't have control over flight delays. 2. Onerous process for pick up and drop off. 3. Avia policy that requires police report for any incident, including minor scratches or dents. This made for an overall feeling of discomfort to drive this car, as we didn't want to spend our limited vacation time getting a police report.

Pros: Pretty fast drop off

Cons: Hard sell of additional insurance Difficult to find pick up location and no SMS directions until third phone call Painfully slow completion of paperwork despite no queue Slow delivery of car at pick up Expensive

Pros: Return collection representative was quick and efficient

Cons: The initial representative when picking the car was not how I would want the customer face of my company to act. Quite abrupt ant matter of fact.This was exacerbated by the additional unqualified late collection fee and the hard sell of additional Avia insurance which was not required.

Cons: The extra charge we incurred for a late pick up that was completely out of our control as the flight was delayed

Cons: Unfair extra fees were charged - pick up the car a little later than expected but still within normal opening hours will cost you 35 EUR per hour - unfair way to operate the business.

Cons: Car was picked up during non-daylight hours and therefore, there was no way of fully checking all damage to the car. When iot was dropped off, I was told there were two new damaged areas. There is not a chance that this was correct I had already increased the insurance so that any excess was reduced to a minimum when originally booking the car. However, I was informed that this did not cover me for everything and I needed to pay an additional 150 Euros to have full cover. Not particularly impre

Pros: The process was relatively quick and easy.

Cons: The instructions on picking up the car were wrong, nobody there to meet us as agreed, we had to call and find the office (no desk in the airport). Order a Skoda Fabia and was given a Dacia Sandero (without doubt the worst car I have ever driven). Glad I took out the extra insurance as when car was returned they highlighted a scrub on the plastic wheel hubcap. They wouldn't order a taxi for us when we picked the car up.

Pros: Nothing. Arrogant employees trying to sell us insurance we didnt need.

Cons: Everything. Will never use again. Hustler company.

Pros: Rep was friendly

Cons: A long walk from terminal. No personal meet although promised. Car sub standard. Request to add GPS unactioned.

Pros: The car was adequate for our needs

Cons: No meet and greet. Very heavy handed sales technique from the representative to take out an extra £200 insurance on top of what we paid. The sales pitch was intimidating, we felt we had no option but to pay the extra

Pros: Nothing

Cons: Everything, this is a fraudulent organisation that seek to extract the most funds possible from the customer even resorting to illegal activities like back dating insurance policies to days before the collection of the car. It also enforces the full-to-full fuel tank in hybrid cars because they know that its unlikely that the customer will consume the full tank in few days. Avia do not recognises the insurance bought @ discovers cars and forces to buy a second insurance. the customer ends with 2

Pros: I would advise never renting with Avia. A very minimal scratch which was caused by another car was charged for £250. Something other companies would not do. Not worth the savings.

Cons: See above.

Pros: Good at drop off in Dubrovnik ...helpful And efficient.

Cons: Slightly rude and generally unhelpful staff at split airport

Pros: Friendly staff

Cons: Trying to up-sell additional insurance even after insurance was purchased online and I explained that my credit card provided insurance.

Pros: Nothing

Cons: There was no service No apology for incorrect information Hard sell of extras Dacia supplied not Fabia, very badly designed car

Pros: Nothing - disorganized

Cons: Cra was fine

Pros: The car itself was all right. I got a good enough car. Almost new one. Small but good.

Cons: They did try to sell me all bells and whistles what they did find. Trying to get price up. They charged me even 47 liters gasoline as a tankfull even that amount does not fit in the gasoline tank of the car.

Pros: not much

Cons: see comment re insurance .. will avoid

Pros: Efficeint

Cons: Felt pressured a bit to buy insurance and permit that we didn't need. They also didn't tell us how dangerous to turn out of parking lot and to use road mirror. Almost got hit within 1 minute of renting!!!

Pros: Nice car. Drop off was smooth as was expecting issues after reading reviews.

Cons: Pressure to buy extra insurance. And no email sent after drop off as stated.

Pros: Drop-off was quick and easy

Cons: Front desk associate was very pushy for insurance coverage and tried to intimidate into purchasing a premium insurance. Car was clean but a large dent on one side in the car already. Also extra fees for entering another country which I was unaware of prior to booking.

Cons: I was effectively told the insurance I purchased through discover cars was useless and it was essential I paid another £200 towards Avia cars insurance to protect me, otherwise I would have multiple issues if anything was to go wrong. Between you, you need to figure out what a customer needs and stop fleecing customers of money. It’s a disgrace and puts a person who just wants a hassle free holiday in a very awkward position. Also the car seats/fitting were not isofix and fitted poorly.

Pros: Absolutely rip off

Pros: The car was almost brand new and very nice.

Cons: Was told that it was meet and greet in the arrivals hall but had to get a local to call the company and walk outside the building to get met.

Pros: Nothing.

Cons: Everything. They are thiefs

Pros: Clean car.

Cons: Hidden charges. Extremely pushy to take the additional insurance. Time to pick up and drop off the car.

Pros: Quick service

Pros: La femme au retour de la voiture nous a déposé à l'aéroport pour que nous ne manquions pas notre avion : Kvala

Cons: trop de temps perdu et informations sur le pétrole du véhicule incorrectes

Pros: Staff at Split Airport were first class, made me feel like my business and my happiness truly mattered to them.

Cons: Nothing, staff was perfect.

Pros: Reasonable price for quality of car

Cons: No one to meet and greet as was supposed to happen. Had to make phone calls before someone eventually arrived. Long wait to be returned also.

Pros: Friendly and efficient

Cons: Lack of transparency between Discover Cars and Avia regarding details of the booking and insurance conditions

Pros: A good car and quick drop-off process.

Cons: See the comment for the first question above.

Cons: I was charged more than 250 EUR for a tiny scratch that was clearly caused by a passing car. Unfortunately I had to catch a flight so I didn't have time to argue with them.

Pros: Friendly staff, smooth transaction, great value.

Cons: Took a very long time to pick up vehicle (90 minutes) but understandable as they were very busy that day

Pros: Good clean car

Cons: Should have explained additional expenses prior to rental.

Pros: Friendly and quick service

Cons: The booking said the representative would be by the arrivals gate, we waited there for 30 mins, only to find out by telephoning Aviva that he was waiting outside the terminal.

Pros: Car Condition

Cons: Customer Service

Pros: Was told false information and not explained too properly.

Cons: Nearly everything

Pros: Friendly stuff

Cons: Finding the Rent

Cons: We was meant to be met at airport had to make 2 phonecalls before someone turned up. Then we was left waiting in the heat whilst car was washed. We booked a Skoda Fabia and got an Opel Corsa kids had to have luggage on lap. Staff not really bothered

Pros: Nothing! It was horrible.

Cons: Everything. It was the worst car rental company I have ever seen. Rude!!!!

Pros: N/A

Cons: Desk was not in the airport with the other car rental agencies. Charges for 'damage' are fixed and non-negotiable. I got charged £150 for a scratch which was about 6cm (over their 5cm threshold) but barely below the surface and not below the paint, which would be the same amount charged to a large scratch that went through the paint. Utterly ridiculous and untransparent policy - can't recommend. Agents also very unfriendly.

Pros: Nothing

Cons: All. Worst experience renting a car. I have the feeling that they overcharged me, without any reason. I had to pay full insurance twice, as apparently the one that I paid before picking up the car was 'useless', using the representative words

Cons: I arrived late at the meet and greet (there is no Avia desk at the Split airport). As I was more than an hour late, my booking has simply just been cancelled and no money could be refunded. AVIA Rent A car said they couldn't do anything because my booking has been cancelled by dicovercars.com. Had I known about this cancellation policy I would have never booked through discovercars.com. And I will certainly not book a car again via discovercars.com anymore. The customer service is appalling.

Pros: These are a scam. I payed full insurance to Discover Car and Avia says its not valid??? So i end up paying two insurances!!! Discover cars sells a nonvalid insurance or Avia picked up320 euros extra. Humbug is what it is.

Cons: See other page.

Pros: Clean, good condition

Cons: Different information compared to Discover Cars. Needed to pay more for the car. Did not compromise. Difficulties finding the rental desk/ representative. Awful!

Pros: I liked the efficiency of the representative & the car condition

Cons: I found out by speaking with a representative from another car rental company that I had to contact Avia in order to be picked up from the airport. I did not like the extra 50 euro fees because I arrived after 9:00pm at the rental car location & I surely did not enjoy not being compensated for the mistake made on my reservation.

Pros: They were fine. Renting a car is always a bit stressful with all the options the companies try to present but they were much less pushy than others I have experience.

Cons: Only accepted credit card for the deposit which was a real pain as the only one I had with me doesnt have a high enough limit on it so ended up having to spend more money to reduce the deposit.

Pros: Garbage company.

Cons: Never again will I rent from them.

Pros: The car was completely new and it was great at handing back the car

Cons: They didnt pick us up although that was agreed. we had to call them before they told us where to go for pickup. Even after pick up we had to wait a long time before getting attended. All in all we had to wait almost two hours for getting our car although we had booked a time. Once it was our turn they were trying to force us to buy extra insurance and other additional fees which we had not booked. They were not helpful when we considered cancelling said we would need to go through Discover Cars

Pros: Car was ok. Dropping car was ok.

Cons: Nobody from Avia meet us in Airport. I had to call myself to Avia and they transported whole family to Avia parking lot nearby airport. Getting car took 2h. .

Pros: Things went smooth from pickup and hand back

Cons: Quite aggressive in trying to sell insurances. Also we had to pay a 50 euro additional fee because of traveling to an island, which felt a bit sketchy. Car condition was okeish

Pros: The car was clean and new. The staff on the desk was polite and quick.

Cons: Fuel policy on the site was Full to Full. However, I got the car with 3/8 of the tank.

Pros: Nice people

Cons: price for the longer period could be lower

Pros: nothing.

Cons: they were rude, unhelpful, additional charges that came from no-where, ie; the booking was taking too long so we needed to hand over another 50 euros. they were far from the airport.

Pros: At the end more flexibel, when I paid 30 euro extra, not in terminal, so less easier

Cons: not in terminal, and message in car that tyres were not at right pressure.

Pros: The car was good

Cons: They took more money from my credit card than marked down on the booking information (on information - pay at pick up was 494.48 EUR, they actually took at pick up 501,6 EUR. So I had to pay 140 EUR extra for reduction of deposit, as my credit cards daily limit was set to 2000 EUR based on information I had before. (deposit should have been 1500 EUR)

Pros: Friendly, informative, welcoming

Cons: Nothing

Pros: Good car.

Cons: They are not located in the airport as they say. Its a 15 min walk away that is on the road and no pavement to walk on with your bags.

Pros: very good

Cons: N/a

Cons: They are not on the terminal and blame Discovercars for that. It says that the fuel is full to full but it is not.

Cons: you should highlight that you need to have a CREDIT CARD for a deposit, I was charged €200 for no deposit as I only use debit card the car was not clean they tried to offer me a very low quality OPEL not "A Golf or Simular" which I had agreed to not a happy experience at all

Pros: Flights get delayed. I called them on arrival, they were rude and did not care. I will take this further.

Cons: Rude

Pros: Relaxed easy service and friendly staff

Cons: No one there when we arrived.

Cons: Agents are scammers

Cons: Didn't give us right car and took ages to organise a lift from the airport to the rental location

Cons: Had to leave car key in mailbox. No one answered phone at 0700

Pros: friendly and efficient. upfront price paid competitive

Cons: i requested a 2 day extention that was granted but not cheap

Pros: I got a better car than expected. For the same price.

Pros: Professionalism of workers.

Cons: Some difficulty finding the rental desk

Pros: Pleasent representativs

Cons: Price transparancy

Pros: nothing

Cons: the car was faulty and broke down and when we returned it we got physically and verbally assaulted by the staff, even though they have offered us a full refund it completely ruined our holiday experience and left my family devastated.

Cons: Lack of office at the airport. Had to wait to be collected to go and pick up the car.

Pros: Good, efficient service.

Pros: Nothing was particularly special enough to mention.

Cons: The representative was supposed to meet and greet at the arrivals hall, however they did not turn up. We needed up waiting 45 minutes for them before going to another car hire desk to ask if they could help where they telephoned the car hire place for us. We waited another 15 minutes after that before anyone turned up and they didn't even apologise.

Pros: Quick, easy, friendly.

Cons: Office / Desk not in the airport. One of the rear seats in the vehicle was faulty.

Pros: Nothing

Cons: Did not get car I asked for. I got a much larger car which at first I thought was OK but I'm not used to a large car. It was also automatic which again I'm not used to and cost a lot more to run. I also ticked the box for fuel to be full and returned full. Again this was not the case. When I returned the car they said it wasn't in the same place and ordered and shouted at me that I had to pay 10 euros for fuel. Shouted and would not let me speak and then walked away leaving me to pay or said wou

Cons: They are con men!

Pros: Very friendly and willing to inspect the vehicle with you on collection.

Cons: No signs at the Split Arrivals area where they are located.

Pros: Friendly helpful staff

Cons: Nothing

Pros: quick, no hassle, efficient

Cons: ordered a 7 seater, got a 9 seater was a little big to drive and no parking sensors, was basic model

Pros: The car was new and clean

Cons: Nobody waiting at terminal at pick up and long delay when returning the car. The security deposit was too high.

Pros: We ordered a 3

Pros: Ease of completion of contract, and ability of taking the vehicle to Slovenia. Car fulfilled allasked of it.

Cons: Uncertainty of pickup though this worked well. Possibly if pickup at Nova was mentioned this would assist until the terminal at Split Airport is completed.