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Goldcar at Fuerteventura Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Voiture en mauvais état. Pneus sous gonflés, voyant de pression des pneus allumé. Voyant allerte entretien allumé.
Cons: Peu satisfaite de l'état du véhicule, stress occasionné par le risque de panne.
Cons: I didn't like that I have to pay 50 euros to this website and goldcar didn't know about it and I'm still waiting for more than 1000 euros deposit back.
Pros: The drop off of the car was quick and easy process
Cons: Slow service when picking up the car, took one hour also had to check the car over for damage ourselves and had to go back into the terminal to report damage to bodywork which wasn't logged. Gold car appeared to be short staffed one receptionist one manager doing something else, no one in the car park.
Cons: Customer service; new car pick up was not availablein the city where we were located - had to travel to different city via taxi;
Pros: No service at all
Cons: When we got to gold car they gave us a dirty, damaged car saying we couldn't have anything better as we'd booked via an agency and not direct. At the end of the rental even though the staff checked our car and signed it as no damage etc we were charged over £200 on our credit card
Pros: I will never recommend this company
Cons: the worst car rental company. I was threatened on very high expences if i don't take additional 180eur insurance.
Pros: The staff very helpful and friendly
Cons: Their credit card system didn’t accept my credit card so had to buy their hugely inflated insurance. Bank advised it was Goldcar system problem. Car was an upgrade but covered in bumps and scrapes
Pros: I've been charged double the money from my account
Cons: Car was not ready 30 min before planned pick up. Vehicle dirty with too many scratches and not all of them where on pick up report. Amount of deposit far too big considering size and a car condition.
Cons: Trying to sell extra insurance.
Pros: Hidden fees about 200€
Cons: Hidden fees
Cons: Never again. The agent from goldcar was trying to threaten me all the time. He made me buy an extra insurance which was very expensive telling me 20 times that the one I have from dicover cars will not cover anything if something happens. He was so rude and told me that he dosent care about clients opinion. I will never rent a car in goldcare again. That was the worse expierience with the rental car that I ever had
Cons: 30dd of credit card block is crazy. they made me sign a paper I would have not used the car on some terrain like newrby beaches (WTF)
Pros: la cortesia degli impiegati
Cons: online , avevo previsto una spesa diversa , per esempio per la kasko
Cons: payment manipulation and rudeness
Pros: It was cheap
Cons: They spend more time trying to scare monger people into their overpriced insurance than they do actually serving them
Pros: I don't like being mislead,along with most the other people at the desk
Pros: clean, tidy, easy to collect keys
Cons: Not being transparent with the pricing. Having to pay a considerable amount more on the day
Cons: The car said service was due tyre warning light was on called in garage to put air in tyres
Pros: The person that rented the car was very cheerful and friendly at first
Cons: Once we didn't want the extra insurance, his attitude became off -hand
Pros: Modern car, online checkin
Cons: Low level of screen wash in car
Cons: The employee didn’t explain and with patient the conditions of rent .
Pros: Not much
Cons: The angry little man demanded twice the amount that we were due to pay him & also a security deposit of 20% more than we were advised !
Cons: The company provided (GOLD CAR) actually took the deposit money (Euros 1531) from my credit card account rather than just place a marker against it and says it may not be returned for up to 30 days!!! They have confirmed that the car has been returned satisfactorily and full of fuel. Furthermore, the car was in an awful condition on receipt: - windows had to be cleaned before I could drive away - The report showed just one scratch on the bonnet - whereas I found 15 further issues that I raised
Pros: The car was absolutely filthy, cigarette burns on seat, Stinks of cigarette smoking
Cons: The gentleman on the desk was extremely helpful and polite.
Cons: Car was filthy and damage everywhere
Pros: It was quick and easy
Cons: I felt like I was hoodwinked into adding the €120 extra insurance. He made it sound as if it was €5 euros extra and the whole thing was €120 euros but it wasn’t. It was very unclear and I’m convinced he knew exactly what he was doing. The car wasn’t very clean on the outside and on the inside the window screen was smeared so had to use a cloth to see out of it properly. I also ordered a Ford focus or something similar and got a Hyundai i30. I would say this was akin to a fiesta not a focus.
Cons: The company are thieves and your good partners. We had to pay at pick-up 87.79 EUR but we were charged and payed 304.08 EUR. I presume you will immediately reimburse us the difference (216.29 EUR). OTHERWISE I will approach the supervising British authorities. Prof Bruthans
Cons: Le gomme erano sgonfie , il prezzo finale non era come quello valutato in internet
Pros: Goldcar are fine.
Cons: They are let down by Discover Cars.
Cons: That we were charged an extra 85 euro on drop off
Pros: Not much. Pushy agent. All he wanted was to sell me over priced insurance. The car absolutely battered and I'm not entirely sure it was road legal
Cons: bij het ophalen weer kijken of de auto geen 'extra' beschadigingen had en daarna weer terug naar de rij om te laten weten dat de buitenspiegel niet goed was, dat koste veel tijd, ik zou graag direct wel willen rijden in de zekerheid dat alle deukjes reeds genoteerd stonden in het systeem
Pros: they have a desk easy to find
Cons: they use the fact that you don't have a credit card to sell you some outrageous mandatory insurance. Rental car desk is the first people you see when you go on vacation and you don't want to struggle from the beginning so you are not careful enough, that is well thought from the start from this guys...
Pros: Rubbish wouldn't use again
Pros: Nothing. Terrible.
Cons: Over charged
Pros: the car was ok
Cons: the sales man made me sign something I wasn't aware of, didn't explain anything and made me pay 350 euros which I still haven't got back
Pros: Efficient customer service, even with a language barrier (as my Spanish isn't strong), the agent was fluent in English. The CoVid safety procuedures were very well explained and felt secure in the knowledge that those were taken very seriously.
Cons: The size of the deposit held is quite large compared to renting a car in the UK.
Cons: Disgusting. They do not explain anything at all. They took a fuel
Cons: I have been deceived. I rented a car with goldcar with full insurance. on the spot, on the pretext of paying a deposit, I was ordered to take out additional full insurance and other additional fees. Instead of paying 100 euros for the rental, I paid almost 300 non-refundable.
Pros: Fast and friendly service
Cons: Insurance was a but pricey
Pros: It was truly the worst experience renting a car I have ever been through. I felt robbed and conned
Cons: Awful awful awful. Do not use goldcars.
Pros: Ease of finding and dropping off vehicle
Cons: Massively overcharged and mis sold extras which i did not want or ask for, these extras were not describled clearly to me as I dont speak Spanish and i was falsely told i would be getting the money i paid for these extras back with the deposit
Pros: Overall good
Cons: One man on their service desk was rude and obnoxious, he refused to honour the deal I had agreed with his colleague the previous day, as he assumed that my debit card was on a sterling account! And didn't want to take the deposit from it. It's unreasonable for them to retain deposits for 20 days
Pros: The service was genuinely awful
Cons: 0 out of 10
Pros: I did not rent the car as the policies were abusive I ended renting the car with another company and losing my deposit. It was a total waste of time.
Cons: Abusive is all I can say
Pros: No much!
Cons: very expensive, they try to scare you into taking the full insurance out as if you go on the off road tracks the police will fine you, we had a small amount of sand in the car (beach holiday) charged us £40 to clean it, it ended up costing us nearly £80 per day for the car !
Pros: That it was terminal based.
Cons: Extreme high pressure to sell me their insurance policy. Using scare tactics & threats. Upon return of the car I asked twice for it to be inspected & the guy told me he ‘does it later’. I had to go inside terminal building & queue at the desk to speak to a different representative to insist the car was checked for damage & to check fuel levels whilst I was there.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The cost of the fuel can range from 67 EUR to 212 EUR.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off