Goldcar at Fuerteventura Airport

Pros: Service was good deposits very steep and try and sell you more insurance.

Cons: Efficiency was good

Pros: Agent in pick up was great

Cons: Will never use gold car again terrible customer service. Trying to fraudulently charge me for damage that was already there and marked by them on paperwork. They deny this despite me having the evidence that it was and signed paperwork by them. Terrible customer service agent just put the phone down on me

Pros: Good English. Clear and efficient

Cons: Nothing

Cons: They charged my card 1529€.Just to try to obligate you to buy their insurance 230€.The most awful company.Never again.The car was dirty,service not done (service light on),car not in good conditions overall.People at the desk very rude and not helpful.Never never again.

Pros: Service was ok but no one checked over the car their was a dent and a few scratches and exhaust was blowing a little.

Cons: For some unknown reason they charged me extra off my initial deposit with no explanation why as the car was in no accidents and returned full of fuel but seemed the need to charge me £46.78

Pros: Staff were great. Car was great other than the damage on collection

Cons: The car had quite a bit of damage on collectiion

Pros: Excellent service from goldcar. Pick up and drop were very quick, the car was clean and as described with friendly staff.

Pros: Quick drop off

Cons: We had to pay more for the car than expected due to financial issues. They tolk the deposit amount from my account and back again but used different exchange rates - so that cost me. Also they tryed to cheat/ or made a mistanke in calculation

Pros: Fast and hasslefree

Cons: still trying to sell extra insurance

Pros: Fairly quick to collect very quick to drop off.

Cons: Car not clean inside or out on collection with so many small dints that made it difficult to tell what damage was already there when collected.

Cons: Pick up timen25 mins

Pros: Friendly staff.

Cons: Could have more cars and in better conditions.

Pros: I felt the lady on the desk extorted more money from me and didn't explain anything very well

Cons: Read above comment, I feel rental companies will try and take as much money from you then actually needed

Pros: Friendly staff and helpful just not enough of them

Cons: First car didn’t meet requirements, had to change, both cars were damaged in various places.

Cons: Rude people behind the desk. They force you to pay so much extra for the car. Terrible service, will never use them again.

Pros: at least bringing back the car went easy.

Cons: Never again. Not in Fuerteventura, but not anywhere in this world again with goldcar. This company is really messed up in the core values of the company.

Pros: Quick and easy pick-up and return of the car, friendly staff

Cons: the overpriced Renault Clio I got.

Pros: Voiture en mauvais état. Pneus sous gonflés, voyant de pression des pneus allumé. Voyant allerte entretien allumé.

Cons: Peu satisfaite de l'état du véhicule, stress occasionné par le risque de panne.

Cons: I didn't like that I have to pay 50 euros to this website and goldcar didn't know about it and I'm still waiting for more than 1000 euros deposit back.

Pros: The drop off of the car was quick and easy process

Cons: Slow service when picking up the car, took one hour also had to check the car over for damage ourselves and had to go back into the terminal to report damage to bodywork which wasn't logged. Gold car appeared to be short staffed one receptionist one manager doing something else, no one in the car park.

Cons: Customer service; new car pick up was not availablein the city where we were located - had to travel to different city via taxi;

Pros: No service at all

Cons: When we got to gold car they gave us a dirty, damaged car saying we couldn't have anything better as we'd booked via an agency and not direct. At the end of the rental even though the staff checked our car and signed it as no damage etc we were charged over £200 on our credit card

Pros: I will never recommend this company

Cons: the worst car rental company. I was threatened on very high expences if i don't take additional 180eur insurance.

Pros: The staff very helpful and friendly

Cons: Their credit card system didn’t accept my credit card so had to buy their hugely inflated insurance. Bank advised it was Goldcar system problem. Car was an upgrade but covered in bumps and scrapes

Pros: I've been charged double the money from my account

Cons: Car was not ready 30 min before planned pick up. Vehicle dirty with too many scratches and not all of them where on pick up report. Amount of deposit far too big considering size and a car condition.

Cons: Trying to sell extra insurance.

Pros: Hidden fees about 200€

Cons: Hidden fees

Pros: Nothing

Cons: Never again. The agent from goldcar was trying to threaten me all the time. He made me buy an extra insurance which was very expensive telling me 20 times that the one I have from dicover cars will not cover anything if something happens. He was so rude and told me that he dosent care about clients opinion. I will never rent a car in goldcare again. That was the worse expierience with the rental car that I ever had

Cons: 30dd of credit card block is crazy. they made me sign a paper I would have not used the car on some terrain like newrby beaches (WTF)

Pros: la cortesia degli impiegati

Cons: online , avevo previsto una spesa diversa , per esempio per la kasko

Pros: nothing

Cons: payment manipulation and rudeness

Pros: It was cheap

Cons: They spend more time trying to scare monger people into their overpriced insurance than they do actually serving them

Pros: I don't like being mislead,along with most the other people at the desk

Pros: clean, tidy, easy to collect keys

Cons: Not being transparent with the pricing. Having to pay a considerable amount more on the day

Cons: The car said service was due tyre warning light was on called in garage to put air in tyres

Pros: The person that rented the car was very cheerful and friendly at first

Cons: Once we didn't want the extra insurance, his attitude became off -hand

Pros: Modern car, online checkin

Cons: Low level of screen wash in car

Cons: The employee didn’t explain and with patient the conditions of rent .

Pros: Not much

Cons: The angry little man demanded twice the amount that we were due to pay him & also a security deposit of 20% more than we were advised !

Pros: Nothing

Cons: The company provided (GOLD CAR) actually took the deposit money (Euros 1531) from my credit card account rather than just place a marker against it and says it may not be returned for up to 30 days!!! They have confirmed that the car has been returned satisfactorily and full of fuel. Furthermore, the car was in an awful condition on receipt: - windows had to be cleaned before I could drive away - The report showed just one scratch on the bonnet - whereas I found 15 further issues that I raised

Pros: The car was absolutely filthy, cigarette burns on seat, Stinks of cigarette smoking

Cons: The gentleman on the desk was extremely helpful and polite.

Pros: Cheapest

Cons: Car was filthy and damage everywhere

Pros: It was quick and easy

Cons: I felt like I was hoodwinked into adding the €120 extra insurance. He made it sound as if it was €5 euros extra and the whole thing was €120 euros but it wasn’t. It was very unclear and I’m convinced he knew exactly what he was doing. The car wasn’t very clean on the outside and on the inside the window screen was smeared so had to use a cloth to see out of it properly. I also ordered a Ford focus or something similar and got a Hyundai i30. I would say this was akin to a fiesta not a focus.

Cons: The company are thieves and your good partners. We had to pay at pick-up 87.79 EUR but we were charged and payed 304.08 EUR. I presume you will immediately reimburse us the difference (216.29 EUR). OTHERWISE I will approach the supervising British authorities. Prof Bruthans

Cons: Le gomme erano sgonfie , il prezzo finale non era come quello valutato in internet

Pros: Goldcar are fine.

Cons: They are let down by Discover Cars.

Cons: That we were charged an extra 85 euro on drop off

Pros: Not much. Pushy agent. All he wanted was to sell me over priced insurance. The car absolutely battered and I'm not entirely sure it was road legal

Cons: bij het ophalen weer kijken of de auto geen 'extra' beschadigingen had en daarna weer terug naar de rij om te laten weten dat de buitenspiegel niet goed was, dat koste veel tijd, ik zou graag direct wel willen rijden in de zekerheid dat alle deukjes reeds genoteerd stonden in het systeem

Pros: they have a desk easy to find

Cons: they use the fact that you don't have a credit card to sell you some outrageous mandatory insurance. Rental car desk is the first people you see when you go on vacation and you don't want to struggle from the beginning so you are not careful enough, that is well thought from the start from this guys...

Pros: Rubbish wouldn't use again

Pros: Nothing. Terrible.

Cons: Over charged

Pros: the car was ok

Cons: the sales man made me sign something I wasn't aware of, didn't explain anything and made me pay 350 euros which I still haven't got back

Pros: Efficient customer service, even with a language barrier (as my Spanish isn't strong), the agent was fluent in English. The CoVid safety procuedures were very well explained and felt secure in the knowledge that those were taken very seriously.

Cons: The size of the deposit held is quite large compared to renting a car in the UK.

Pros: Nothing

Cons: Disgusting. They do not explain anything at all. They took a fuel

Cons: I have been deceived. I rented a car with goldcar with full insurance. on the spot, on the pretext of paying a deposit, I was ordered to take out additional full insurance and other additional fees. Instead of paying 100 euros for the rental, I paid almost 300 non-refundable.

Pros: Fast and friendly service

Cons: Insurance was a but pricey

Pros: It was truly the worst experience renting a car I have ever been through. I felt robbed and conned

Cons: Awful awful awful. Do not use goldcars.

Pros: Ease of finding and dropping off vehicle

Cons: Massively overcharged and mis sold extras which i did not want or ask for, these extras were not describled clearly to me as I dont speak Spanish and i was falsely told i would be getting the money i paid for these extras back with the deposit

Pros: Overall good

Cons: One man on their service desk was rude and obnoxious, he refused to honour the deal I had agreed with his colleague the previous day, as he assumed that my debit card was on a sterling account! And didn't want to take the deposit from it. It's unreasonable for them to retain deposits for 20 days

Pros: The service was genuinely awful

Cons: 0 out of 10

Pros: I did not rent the car as the policies were abusive I ended renting the car with another company and losing my deposit. It was a total waste of time.

Cons: Abusive is all I can say

Pros: No much!

Cons: very expensive, they try to scare you into taking the full insurance out as if you go on the off road tracks the police will fine you, we had a small amount of sand in the car (beach holiday) charged us £40 to clean it, it ended up costing us nearly £80 per day for the car !

Pros: That it was terminal based.

Cons: Extreme high pressure to sell me their insurance policy. Using scare tactics & threats. Upon return of the car I asked twice for it to be inspected & the guy told me he ‘does it later’. I had to go inside terminal building & queue at the desk to speak to a different representative to insist the car was checked for damage & to check fuel levels whilst I was there.