Goldcar at Fuerteventura Airport

Pros: Friendly, helpful staff, easy collection process, clear instructions provided.

Pros: No problems at all. No attempt to try and sell additional insurance.

Cons: All fine

Pros: A disappointment.

Cons: Very poor customer assistance experience. Abuse and insult .

Pros: Efficient and straightforward

Pros: The staff were friendly, knowledgeable and very helpful, thank you Chiara.

Cons: Nothing

Pros: The show room was in the airport so easy to find

Cons: I had no spare wheel or the tools to change the wheel. Where the recovery come for a puncher then didn't bring a wheel and towed us 2 hrs away and give us a new car. It was a complete waste of a whole day for a puncher ? If there had been a spare wheel I would have been back on the road in 20 mins, instead I had got to where I was going 2 hrs from our hotel got a puncher as I pulled up and then waited 4 hrs thinking recovery would change the wheel and they took us back to where we had been

Pros: Good price, helpful, efficient and friendly.

Cons: Very stressful hard sell about extra insurance

Pros: Clean and well maintained car. Parked conveniently in the airport parking

Cons: They are a bit hard to find in the airport because they are not next to the other rental company

Pros: Quick and easy

Pros: Everything was exceptional...

Cons: Absolutely nothing to complain about...

Pros: Nothing

Cons: Agent was very rude, pushing us to buy additional insurance without which we wouldn’t be able to drive 80% of the public roads, he was lying about the island public roads, lying about the Vulcans not being open for public, he wanted us to pay additional €160 for 3 days rental in insurance that we didn’t need

Pros: Good new car, decent price.

Cons: Wrong information on voucher about collection. Nobody at drop off point. Waited 30 minutes. Wanted to double check something regarding petrol gauge after I'd filled up, as gauge wasn't clear. However no one at drop off to speak to so had to just leave keys.

Pros: We had a problem with the car's exhaust. The car was changed immediately after a phone call.

Pros: Please do not use this company as they ripped us off with additional charges and would not admit to misspelling. They ripped us off by £300

Pros: Speed and helpfullness

Cons: Car condition and cleanliness

Pros: Price excellent Car nice and clean inside

Cons: Nothing

Pros: The car was nice. Opel corsa. Goldcar staff were helpful but their hands were tied because I’ve booked through a third-party which I will never do it again

Cons: The service by Gold Coast was okay. I paid for the car hire when I booked and then I had to pay almost the same again when I’ve got the gold car so felt like I was taken for a ride by the third-party booking agent.

Pros: Swift and efficient collection from Goldcar at Fuerteventura Airport. Saida Maria was very friendly and professional. No hard sell for extra insurance (I had my own excess and paid the deposit on my credit card whii received back promptly). Drop off was also a breeze.

Cons: Nothing.

Pros: Fast and efficient at the desk when we picked the car up. The staff were super helpful. When we dropped the car back off, the check in agent was great. Very friendly and fast!

Cons: I was expecting a VW Tiguan ( easier access due to a bad neck joint issue!) However we got a VW T-Roc which is a lot smaller. Not the end of the world though and we managed with it. :)

Pros: Always efficient and friendly, all paperwork completed and car collected in under 10 mins.

Cons: Nothing

Pros: Efficiency was about perfect

Cons: Holding my deposit

Pros: Excellent. As long as deposit is released promptly, we are good

Cons: Can't think of anything

Pros: all good

Cons: nothing

Pros: Easy to use.

Cons: I didn't like that the car was damaged when picked up,I took photos an a video incase I get blamed for it.

Pros: Excellent .The returns guy was helpful and friendly.

Pros: First class

Cons: Nothing

Pros: Friendly staff ease of use

Pros: Relatively quick collection and very quick drop off with very pleasant operator

Cons: Bit of staining inside car that could have been cleaned.

Pros: Easy to pick up from the airport

Cons: The hidden charges 137 euro for fuel fees + 1100 blocked on card Plus different price to the one on your agreement Not full disclosure Client should not have to argue over price when they have already agreed a price with the agent

Pros: Staff Friendliness and professionalism

Pros: Very friendly and helpful!

Pros: Good value, nearly new car.

Cons: We were 1/2 an early, so Gold Car said our car wasn’t ready, so they charged us 28 euros extra to have a Corsa. But the really annoying thing was the petrol gauge was on 3/4 when we finished out holiday, so I put 28 euros of fuel in to fill it up, until the nozzle clicked and I could seek the fuel full in the neck, but the gauge strangely didn’t move off 3/4’s , I thought maybe on the 1/4 mile drive to the airport it would go to full, but it didn’t, Gold Car have charged me 69 euros for the fuel

Pros: Quick and easy once we got to the desk. Chiara very friendly and efficient.

Cons: Waiting behind people who had not pre booked - obviously took longer. That's not a reflection on your staff who were doing their best!

Pros: Quick to collect and drop off

Cons: Rental agent wasn't clear on how the deposit figure was reached. Just put an amount on the pin pad and asked to sign

Cons: The rental contract didn't note all the marks present on the car.

Pros: Quick check in and drop off process

Cons: High deposit and fuel deposit

Pros: https://lcc.org.uk/news/lcc-community-skills-summit-2023/#detailserdonal

Cons: slight delay in dropping off

Pros: Very pleasant staff. The process was simple enough. Car was decent too.

Cons: I wasn’t keen on leaving a deposit or ‘hold’ on my credit card of nearly £1000. I knew this would be covered by the extra we purchased from discovercars

Cons: Trying to sell me excess insurance when I told I had bought my own

Pros: Ease of booking,

Cons: Car had a fault, had to return for exchange. Which was far better.

Pros: Very new VW Golf at a very good price - very comfortable car with all the new tech to make driving easy.

Cons: nothing

Pros: much shorter pick up queue that TopCar next door

Cons: Still have trouble finding the exit from the pick-up.

Pros: It was hassle free, staff were friendly, and it was easy to find the car.

Pros: Fast and friendly. No criticisms

Cons: Excess cover costs are high. I took separate cover which was significantly cheaper

Pros: Great. No issues

Cons: Would have liked staff member when dropping off just to confirm all ok

Pros: Desk easy to find. Staff friendly spoke good English and we're helpful.

Cons: Car quite 'bumped' and scratched about.

Pros: The rental desk was very helpful but they told us we had to go around the car with the employee outside to check for damage, it also stated that on the form we were given.

Cons: It took an extremely long time to find the person and when we did they said we could do it ourselves and just hand it in. So it took us twice as long. Returning the car wasn’t very helpful either as there was no one outside to go over the car with us, so ourselves and some other people returning had to resort to taking pictures/video of the cars, in case they came back and said it was damaged.

Pros: Really friendly and efficient service, explained everything very well.

Pros: Friendly staff.

Cons: We were asked to wait as we had arrived early. When we came back as asked, a queue had formed, so we wasted an hour or so.

Pros: Very helpful

Cons: Nothing

Pros: Very helpful

Cons: Car wasn't very clean

Pros: The online check in saved a lot of time there were long queues at other companies decks Staff very friendly (Saida) and helpful

Cons: Some small damage was not reported on checkout forms but was mentioned when we returned car.we took photos anyway so had no problem

Pros: Efficient value

Cons: Efficient

Pros: nothing really tro complain about the serivce

Cons: the queue at the airport was very long it took over 30 minutes waiting inline before reaching the desk

Pros: Said above

Cons: N/A