Budget at Fuerteventura Airport

Pros: Very friendly and efficient

Pros: able to check in online

Cons: had to take photos of damage to car

Pros: Everything else.

Cons: One agent at check in.

Pros: Quality and condition of vehicle

Cons: Online check in to speed collection. Completed online, arrived at pick up desk and could find no record. Had to start from scratch and took longer than usual due to time spent looking for online check in details.

Pros: Nothing was an issue - car was fine just tracking a bit off and the driver before me must've been doing some wheel spins based on the tread. Ultimately, didn't impact my life and the car worked well. Staff were friendly and nothing took too much time, so happy with everything

Cons: the extremely long wait to collect the car.

Cons: Pick up time was 2 hours. Disappointed!

Pros: It is a good prize for what you get. We had a nice upgrade!!

Cons: It takes very long to get and to return your car

Pros: Relatively straightforward, car was as per the website, pricing was transparent

Cons: Service at the counter was very frustrating. There was one server initially, and she was extremely slow with a customer. Lots of chit chat, which is ok to an extent but not when there are other customers waiting. She was at least 15 minutes with the customer. The car itself was clearly damaged, yet reported to me as not damaged. I took photos, but shouldn't really need to after a long flight, and in a dark carpark. I have no idea what the benefit of check in on line was by the way...

Pros: Agent at desk should give better directions to find car as time wasted accordingly

Pros: Good car, and same as advertised.

Cons: Not the easiest drop off. Not many free parking spaces.

Cons: Ventede 1 time før vi blev betjent

Cons: Při převzetí vozu byly sedačky plné písku.

Pros: low deposit, low renting cost

Cons: Pick-up speed

Pros: Collection took way too long, the only desk with long queues. No preference queue for people had checked in on line. Why offer it?

Pros: Nothing

Cons: Delay. Overcharging for additional insurance which I did not ask for. A bill for Eu227 from Avis/Budget on top of paying Discovery. No telephone number from Discovery to assist!!

Pros: Agent said I had “no cover”. I clarified the basic cover inc then confirmed didn’t want extra. He kept repeating I had no cover. We discussed the excess, he threatened that meant I would have to pay thousands of euro, I clarified this was in the event of damage. He said this was inevitable. I kept saying no & he kept insisting I say that meant I would have to pay thousand of euro, I was fine with agreeing to the excess in the event of damage but he kept aggressively shouting I would have to pay

Pros: Pragmatic approach to damage.

Cons: We were 30 minutes early and car was not ready.

Pros: =

Cons: At the counter they added other conditions to me and in the end I paid additional costs that I had clearly said I didn't want

Pros: Quick and easy booking process

Pros: The ease of it.

Pros: Great service

Cons: N/A

Cons: Don't understand why there was the car not ready. Told I was early. by10mins. wanted to know when I wanted the rental to start. From now or at the booked time. Seemed strange to need to confirm this. Car however was not ready as it was being refuled. Waited 20 mins only to find car with empty fuel. Complained and was sorted but having hired several cars abroad over the years. I have never had to wait for the car. Why did I not get a different car if mine was not ready.

Pros: The car was very new and drove well, the drop off was easy.

Cons: The wait for pick up was long. Almost 2 hours, no one in the car park when we got there so had to find the car in the dark.

Pros: Could pick up at the airport

Cons: Couldn’t find the car. Directions and signals were poor and it was dark. Instructions should have been a lot clearer and need more signs The car when eventually found was not in the allocated bay. Had to ask for help to find it. No maps provided like other companies

Pros: Quicker than last time

Cons: Booked a VW but was given a Citroen which are just terrible alternative It’s very uncomfortable and unconvincing on road

Cons: Only one agent dealing with pick up. 45 minutes in a queue. Told to get key from colleague in the car park, no one there so another 10 minutes standing in line back in the terminal. Poor,

Cons: The very slow pick up. Long queue. Then went up for the car and had been given wrong details / keys so had to wait for someone to go back down to the office for new car to be allocated. Took well over an hour and a half from landing to getting the keys.

Pros: It is obvious that there is no cooperation between Discovery Cars and Avis/Budget. When I arrived, I was asked to pay an extra €220, and I was even told to call Discovery Cars myself—yet no one answered. This was clearly not treated as their problem, and it was a very poor start to my holiday.

Cons: • I spent over an hour on the phone trying to reach Discovery Cars, but no one answered. • It seems there is no cooperation between Discovery Cars and Avis/Budget, as I had to pay an extra €220 upon arrival. • I was told to call Discovery Cars myself, but again no one answered so if I wanted the car I already paid for I had to pay ekstra 220 euro. • Overall, the whole situation felt like cheating and made for a very bad start to my holiday.

Pros: Car is of medium condition but in line with what is paid for it and it runs. Deposit was returned properly after dropoff. Pickup desk is in the arrivals hall. Dropoff is across the street where you pick up the actual car. Drop off lady was quick and efficient.

Cons: Lady at the front desk lies in order to coerce you into buying a larger car. She says: If you take this small car, you are not able to visit the beach. A clear lie. There is no issue in going to the beach with the compact car. Do watch the speedbumps as with high speed, you can damage the underside. She scares people that for every small damage you have to pay 2000 euro. Maybe focus on the condition of the car (worn tires, cleanliness, replace windowasherfluid) before coercing customers.

Cons: Car had damages which were not noted on the form and should have been full of fuel but was only 1/4 full. We emailed Avis / budget on this but they didn’t respond. We had no issue when dropping off however.

Pros: Drop off was quick and friendly

Cons: Pick up desk lady very very rude and demanded I purchase their insurance for €400. I showed her my documents from Discovery but she said that didn’t cover anything. I stood my ground and she got very aggressive. Car roof, inside was splattered in blood and disgusting with stained seats and full of sands.

Pros: The guys at the car return were clear, kind, and very fast – truly professional and helpful.

Cons: Terrible experience at pickup in Fuerteventura. The girl at the counter tried to trick me by claiming I had no insurance included and insisted I had to pay extra for coverage. In reality, insurance was already included in my booking. Additionally, their portal clearly stated that American Express was accepted — which is the main reason I chose this company — but she told me they didn’t accept it. Only after I said it was my only card did she agree to take the deposit. DrivesCar was €350 take400

Pros: Nothing

Cons: Conned us out of 500+ euros

Pros: Quick check back in

Cons: Slightly slow check out

Pros: The agent at collection was polite, offered extra insurance but did not force the purchase, collection was quick and painless

Cons: The car was not clean on the exterior, most likely due to the sand winds, however interior did need a good cleaning

Pros: It was AVIS not Budget. It was very good.

Cons: It was AVIS not Budget. AVIS was fine but I was surprised that if anything had happened to the car AVIS would not be the ones I had to contact. It was instead Discovery. How this was to be done (contacts, emergency numbers etc) was not given to me by Discovery.

Pros: Nothing really poor car poor service

Cons: Everything listed above

Cons: First budget give us car with really bad tires and oné of them got flat, but imideatelly they give us the same car in better conditions without hezitation.

Pros: Nothing

Cons: The agent running the Budget /AVIS agency at FUE is a complete fraud. a) Got a car in a class below what our contract through DiscoveryCars.com stated b) Attempted fraud by claiming damages that were already on car when delivered, you can read all about it here: https://maps.app.goo.gl/9GzJS4m3iPx1VA5o6

Pros: Charge more than deal

Cons: What service?

Pros: Online check in speeds stuff up

Cons: 2.5 hour queue.and only one staff member Clearly lots of people didn't do online check in and each car took nearly 20 minutes

Pros: The check in service enabled me to speed up the pick up process.

Cons: The queue to pick up the car.

Pros: everything but collection q

Cons: collection q

Pros: Nothing out of norm, alot below norm from agents

Cons: Agents very poor, no contact or information paperwork giving to keep during hire period. No map. A feel of disturbing agents conversation . Only interested in selling extra insurance and taking my 400 charge on card

Pros: Very efficient

Pros: Excellent car with only 1500 kms on the clock. Very clean car and trusted company so was less stressed about being conned on return. Got sent email confirming car was in same condition as when picked up.

Cons: All was excellent and no pressure to purchase their insurance on the dèsk although they did make sure to inform me of the insurance packages on the desk.

Pros: Lovely new car, slightly small for 7 people, staff were friendly and explained stuff to the best of their Knowles

Cons: They didn’t return the full deposit back. £429.33 was taken from my card and £426.41 was returned, unsure as to why this was?

Pros: absolutely nothing

Cons: everything

Pros: simple effiient

Cons: did pre check in but still needed to fill out a form any way at pick up

Pros: Not much

Cons: The queue was too long and they don't take apple pay

Pros: Service was good and everything explained about the hire. Vehicle had damage when I collect which I had raise to an agent but on return this was not logged. Good job I had taken photographs

Pros: Convenient collection & return

Cons: car was somewhat 'tired' - maybe due to end of the season. ?

Pros: Pleasant staff. Explained everything.

Cons: Queue time was long, even though only 3 in front. I did all the check in on line prior but it made little difference. Maybe a separate queue for those who checked in online

Pros: Quick and easy collection

Pros: Fast, informative, friendly desk workers, online check in is very convenient. Car was in perfect condition.

Pros: Leaving the key was great

Cons: Everything else

Cons: When booking I didn’t no I had to pay more money

Pros: The check in process was very efficient

Cons: Car was not cleaned properly and the condition was poor. More scratches on it than initially declared and a tyre with low pressure - when I pointed it out I was told to just put some air in it and call if there is an issue. Also the fuel deposit turned out to not be a deposit but a charge. The so called no worry policy when there is a fuel station on site at the airport and to be told just bring it back empty for 80 Euros. I thought I would get the difference back - it's a very poor trick.

Pros: Price and availability of cars

Pros: Dropping off the car was great

Cons: When collecting the car at car hire desk lady was very persuasive trying to get us to purchase breakdown cover for extra charge of 7 euros a day, telling us if we breakdown we will have to arrange our own way of getting car back to rental company, which meant ringing breakdown and being charged 105 euros! We have hired many rental cars and never had to pay for this before, it has always been included in the price. Just another way to try and get more money from you by scaring you.

Pros: The staff in the airport office was ok.

Cons: The person at pick up location was unkind and patronising. When I said that the car was dirty she was teaching me that the island is very windy and cars get dirty. I have been coming to this island for 9 years, never had a car that was dirty inside as this one. I have photographs. I brought it back cleaner than it was given to me. On the way back I was told to wait to hand in the key and someone to check that the car was ok. I arrived 20 minutes earlier than the booked time. Not impressed.

Pros: only one more person in cue before me

Cons: pointing out miniscule marks on car i could not see,not dents

Pros: Everything was easy

Cons: I couldn't find discover cars gas it was at the budget desk

Pros: Nice car

Cons: When I booked my car online you guys made me pay for an extra insurance. At the office they told me that you guys have another one witch is better etc. So I had to pay 70€ more. Why you put the people to pay for an extra insurance if you guys offer another one at the desk ? Waste of money

Pros: They swapped the car after we had a tyre issue

Cons: Being asked for a receipt to prove we had just filled the car up when they don’t offer the same when collecting it

Pros: Car was fine. It's convenient at the airport.

Pros: Polite and profesional

Cons: They billed me 60 Euros for a scratch on a plastic hub cap not even alloy just a cheap plastic cover and when I was showing agant pic of when I colected car and that it looked like it was already there they were not interested.

Pros: Customer service at airport, the lady was very easy to deal with!

Pros: A lot of online automation re booking and condition and quick confirmation by email afterwards that all was in order on drop off.

Cons: Nothing

Pros: No hassle pick up and very nice car

Cons: Had a little problem finding the office

Pros: Quick and efficient

Pros: collection was simple

Cons: I ordered an estate and ended up with a hatchback. The fuel filler cap panel was loose. This was not obvious when collecting the car. It came off on the motorway and I was charged

Pros: It was quick service and the staff were very friendly.

Cons: Nothing

Pros: I get the car in 5 minutes and returned less then a minute. Very fast and good company :)

Cons: The engine of the car was very weak compared to other Cars of the same class.

Pros: Very helpful

Cons: No one available to check the car when I dropped it off, still waiting for my deposit.

Pros: Amazing value and efficient staff

Pros: The worker stayed nearly three hours after his shift ended to ensure I had a car.

Pros: Extremely easy and so efficient. Amazing staff too! 10/10 would recommend!!

Pros: Very straight forward, no problems

Pros: Defects on the car were pointed out and recorded on arrival. All personnel were extremely helpful and pleasant.

Cons: There was nobody to inspect the car when we returned it. Although we knew there was no further damage.

Pros: Very friendly and professional

Pros: Efficient

Cons: Asked for an extra 3 days rental and quote was for as much as previous 28 days.

Pros: Easy to find

Cons: It would be great to be given a direct number for the branch rather than head office.

Pros: A) Found the service desk easily and agent efficiently sorted out the paper work. B) Car was found easily C) VW Golf was clean & great to drive D) Late on I had to change the drop off time. This was done without any fuss. E) Returning the car was a simple efficient process.

Cons: I have nothing to complain about.

Pros: Agent at airport pickup friendly, pleasant and helpful

Pros: Very quick, friendly and efficient

Cons: I appreciate we can only expect a similar model to what was requested but a C3 Citreon quality was not that of a VW Polo and because of this, it would make me rethink the service. BTW, staff were lovely to deal with.