TopCar at Fuerteventura Airport

Pros: We made a mistake with our starting date and the company sorted the problem our very efficiently.

Pros: Everything ok with car but there was 0 washer fluid which was an issue with all the wind and sand

Pros: Speed

Cons: Did not advise of bumps and scratches although when asked they confirmed that they had been noted.

Pros: Friendly attitude

Cons: The warning sign “air pollution” came on 3 days after receival of the car. We contacted and informed a representative of the rental car agency. We were allowed to keep driving nu

Pros: Great service and overall experience.

Cons: Long queue to pick up the car (few flights landing). Tank was 6/8 which is impossible to return correctly. The windows fluid was empty

Pros: We got to push our return time onwards an hour, counter desk staff was very nice

Pros: Super fast check in and check out

Pros: Fast and efficient service

Cons: Nothing

Pros: after the formalities were completed (this initial administrative phase has taken some time), picking up the car in the parking area was superfast.

Cons: the car had many scratches and dents - well, we had the full insurance but the pleasure to drive such a car was lost

Pros: Car was a bit of a wreck but did the job

Pros: Generally efficient but they did allocate a car, which they gave me paperwork for but wasn't in car oak when I went to get it! As a result got an upgraded car.

Cons: The promise of an almost instant refund of my deposit which has yet to materialise.

Pros: Excellent thank you

Pros: It was easy and like I said, a solid contract.

Cons: The fact that I had to pay more then €60 for a second driver. I should be included for a holiday. The shape of the car was not that good. Lots of scratches and the roof (we had a soft top convertible) had 2 holes in it. That is not €500 worthy

Pros: Quick and efficient

Pros: Efficient and fast.

Cons: The car was in bad condition. The clutch needs urgently to be replaced. Body work terrible. No windscreen water. Very dirty. A real old banger!

Pros: liked the speed and ease of maintenance, girl in reception very friendly.

Cons: I didn’t like the dirty car, the car had a completely broken chassis. I paid quite a lot of money to get such a bad car

Pros: Superfast and easy process, nice representatives. 10 out of 10 rate customer service

Pros: Lots of cars available. Car was in good condition and worked well.

Cons: Office staff were slow and not particularly friendly.

Pros: Quick easy & efficient

Cons: Don't refund your deposit straight away not good when you have £500 tied up 😒

Pros: I thought the luggage space would be bigger from eve description

Pros: Nice that they give extra driver for free. Have used many’s times. No problems ever.

Pros: East process

Cons: Expensive very basic car

Pros: Always polite and prompt

Cons: Nothing not to like

Pros: I liked that you could add another driver free of charge and car seats for children also as those add ons were quite pricey with other companies I'd looked at.

Cons: Nothing.

Pros: Great service,

Cons: A bit of a que to return the vehicle

Pros: They did help on transferring a new van to me, but not after thinking I was lying about the first van having an engine fault.

Pros: The car was available at the airport and it was not too busy either. I preferred that agent offered me additional insurance but did not push for it.

Cons: There was no information shared about the existing damage on the car, this is kept on the system and not shared with the rental customer which is silly. I had to take pictures of all scratches and dents instead of getting them all on a paper and look at exceptions. The cars were not very clean on the outside and the wiper did not clean the glass properly.

Pros: Friendly staff who were tentative and kind.

Cons: MONEY STOLEN FROM ME, I had money stolen from me when I left a deposit. I was charged £736 taken as a deposit and they returned £562 and tried to claim it was a fluctuation in the euro! See you in court!

Pros: close to the terminal

Cons: nothing

Pros: The gentleman who took the car ba k said everything was fine we didn’t even use the car as myself and husband were poorly on holiday

Pros: Great rep, very straight forward pick up/drop off

Cons: The car was awful, dozens of knocks and dents and dirty

Pros: Easy to find, swift, helpful staff.

Cons: All good.

Pros: Fast and simple service. No hard upselling of additional insurance etc.

Cons: Our Fiat 500 was relatively cheap - so no real complaints, but the clutch was close to failure (having done less than 46k km mileage), plus there was a cigarette burn on the drivers seat when we collected the car.

Pros: the desk was easy to find and the staff were very friendly and efficient. I was offered an upgrade for more money, which I declined. I also decline their insurance because I had my own. The was no sales pressure in either case. I would definitely use again

Pros: My second time renting with them, friendly and efficient.

Pros: Easy drop off

Cons: Car was not what was ordered. No childrens car seats when I asked for 2. No washer fluid. Emergency light on

Pros: It was right there at the airport, competitively priced and straightforward.

Cons: Can't think of anything I didn't like

Pros: Friendly and helpful staff, nice new clean cars

Cons: Not applicable

Pros: Fairly quick dropoff

Cons: The car itself. Lots of dents, wouldn't class it as a C£ or eqivilent.

Pros: Asked once if I wanted the full cover insurance which I declined because I'd already got cover in place.

Cons: Kiosk in arrivals had two operators, and around 10 people waiting in the queue. We later discovered there were operators in the exit of arrivals but we was never called round, we were left to wait.

Pros: Easy to find, fast with the paperwork

Pros: All went nice, quick and easy.

Pros: Once we got to the desk the Team there were extremely helpful.

Cons: Minor niggle, because my credit card was swiped for deposit (200 Euro) this was actually put through rather than just held. This resulted in me having to pay transaction charges when the deposit was reimbursed (which was done quickly) of 10.50 GBP which was not expected.

Pros: Great little car

Cons: The over 1 hour of waiting at checkin desk for car key

Pros: The agent I picked up the car from receives 5 stars from me for her excellent service. The other agents involved after I decided the extend the hire rental 0 stars.

Cons: Do not take advantage from a returning customer by charging them a higher rate from the initial daily rental. Keep the same rental especially when you have a lot of cars still waiting to go out and be rented. DISSAPOINTED !

Pros: Car was swapped relatively easily

Cons: They should have brought replacement car to us & not given us a car that was not fit for purpose

Pros: Smooth collection and drop off. Good English spoken . Clear carpark signs . Value for money

Pros: Quick and very helpful

Cons: Slightly old and dented car, but it did the job. Also the booster seas weren't very clean

Pros: after slight damage to car they have been very helpful

Pros: Drop off was relatively easy

Cons: They didn’t accept my full coverage, the person was not pleasant ( she really didn’t want to be there ) , the whole pick up took so long …very disappointing and frustrating to be forced to pay twice for coverage!!!

Pros: Nothing

Cons: The car was a cheap budget car with very basic engine and terrible suspension and steering in the corners. Also was very dirty when picked up and full with scratches and damages.

Cons: A more efficient collection. In this day and age, paperwork should be gone and it should be tablet based. Uploading of ID and details of where you are staying could easily be obtained prior to the trip. Would speed up the collection process. An hour spent in a queue after travelling all day is the last thing you want to do.

Pros: Easy pick up and even easier drop off. Cars situated right at the airport. Car was clean and reliable. We opted for an upgrade at a very reasonable rate. Deposit was returned promptly.

Cons: Initially the rental agents did not review the vehicle condition with me which worried me. In the end there was no issues so it was fine.

Pros: No hassle at the return

Cons: Very slow to collect- big queue

Pros: The price

Cons: The wait to pick it up and the condition of the car. It wasnt even the car we had booked.

Pros: Nothing, will never use this company again

Cons: There was No Service , we spent two hours by picking the car. After that five hours by calling the company as the car they rent was broken. They offer as new car but let as to risk our lives to drive this car to airport again without breaks. The company break our holiday. The worse experience we had with car rental company. No manger’s, staff was very bad they didn’t listen us and shut the conversation millions of times when we called them. Also unsafe , old and dirty toddler car seat.

Pros: Very easy to find and get served

Cons: Nothing

Pros: A long queue at the airport!far

Cons: Far too expensive and will affect people/families from renting.

Pros: Friendly

Cons: Not the best value for money

Pros: Easy check in, offered extra insurance but not needed and wasn’t pushy. Easy return and someone there to check the car, which isn’t always the case elsewhere.

Pros: The service was ok

Cons: The price paid was double what I used to pay before the covid pandemic.

Cons: Disgusting company to deal with, car was a death trap. Tracking off in the car, window's we’re filthy on the inside, driving at night was very very difficult! Warning lights on in the car. I searched for the light on the internet and it said serious electrical fault pull over an do not continue your journey, spoke to topcar who sed it’s a service light don’t worry, I work with cars an this is a joke of a response, they wanted €150 to collect ‘their’ faulty car. They would not budge on this

Pros: Yes

Cons: They were very helpful

Pros: Fine

Cons: Waiting for 90 minits

Cons: See above , not refunded full deposit amount even though already took out extra insurance cover. Also didn’t have a record of some damage and would have been charged for it if didn’t have own photos to proof was present at collection.

Pros: Very friendly chap at pickup

Cons: Horrific queues. Took 90 minutes of queuing before we got seen! Absolutely awful.

Pros: Helpfull

Cons: We needed for a car change because of a deffected wheele( we picked up the car with it) and we got the second car less fuel than full.

Cons: Queue was horrific and car was awful.

Cons: Top Car provided a dirty car, their customer service is extremely unhelpful and unfriendly. For example, comments such as "It is your baby you put in the car seat" are just rude. Further, they provided a car that did not work properly. Less than 24 hours after hiring the car, it would not start. They sent a replacement car and have now charged me, essentially charging me for 2 cars because the first one they sent was no good.

Pros: Service staff excellent

Cons: Very busy arrivals took 2 hrs to get car

Pros: Very efficient apart from the queue to pay

Cons: The long wait in the queue to pay

Cons: The car was filthy inside and battered outside with rear door not shutting properly. Clutch was also on the way out.