Elephant Rent A Car at Paphos Airport

Pros: Pick up good car clean no return problems deposit refunded quickly

Pros: Lovely car, clean, tidy. Great value and good service.

Cons: They were very good.

Pros: Easy from start to finish

Pros: Friendly,honest,apologetic for not having my flight arrival time & details(which was not their fault)

Pros: The staff were very pleasant and helpful. Pleasure to meet them. Would recommend to friends and family and will definitely use again.

Pros: Great price.

Cons: No enough information on car pick-up location at the airport.

Pros: Very quick and efficient booking

Pros: Very pleased with all aspects of Elephant, Paphos. Great pick up, drop off, transparency of contract and courteous staff. Strongly recommend.

Pros: Everything was great

Pros: All good

Cons: Cars are from Japan and takes a bit of working out how to use radio as its in Japanese

Pros: Ease of pick up, friendly staff , good vaĺue.

Cons: nothing

Pros: Meet the owner who gave us exceptional customer service. Would highly recommend

Pros: English proficiency and fast pickup from/to the airport. I also liked the fact the car was much older with over 80.000km driven and already had few dents and scratches. Made me more relaxed that i wouldn't be the first one making one.

Cons: On Discovery car website, when booking, was missing an information about GPS tracking of the car and the fact one could not drive it on a dirt roads. It wasn't a problem for us but partially limited where we could drive as there are many dirt roads in Cyprus. Also it must be noted the deposit is actually taken from your account rather that 'locked'.

Pros: Great company

Cons: Definitely use next time in cyprus

Pros: Friendly, no pressure, quick and fair

Cons: All good

Pros: Easy pick up and drop off

Cons: Most rental car companies put a holding deposit on your card. Elephant actually remove it from your account and then re deposit it to your account, which actually cost us over £55 in foreign exchange fees. We tried to contact the company to arrange the deposit to be paid back in another way to reduce the cost to me in having to pay the foreign exchange fee again, so reducing my losses. They ignored my email and so ending up costing me again. THANKS!

Pros: Excellent!

Cons: Description of collection instructions not clear from discover

Pros: Prompt airport pick up

Cons: Deposit for car taken and then refunded hire cars at least 3 times a year in Paphos nobody else takes money just blocks card by taking the money inflating exchange rates meant car actually cost more than the other companies charging more at the beginning

Pros: They gave us the car before schedule, and were very efficient.

Pros: Nice car

Cons: Deposit to hi

Pros: Friendly and efficient staff. Car very clean. Very easy return.

Cons: Not sure where to meet rep at airport. Car ran fine but little niggles like seat belt clip missing and one tyre at legal minimum.

Pros: All great

Cons: Nearly new

Pros: Everything

Cons: Nothing

Pros: Easy to arrange

Cons: Bit slow to appear for pickup. Assume had left with others

Pros: Good and fast

Cons: non

Pros: efficient and no hassle

Cons: Taking the 900 euros on day 1

Pros: Quality vehicle , above expected standard . Condition as new.

Cons: No one available to greet us at arrivals / did not answer phone. Took around 30 minutes before someone eventually rang back to tell us where to wait as there wasn’t any signage on car park either.

Pros: Easy going and they solved my somewhat stressfull situation

Cons: The specific areas on where not to drive were not super clear to me. So I just stayed on the "main" roads just to be on the safe side.

Pros: Location, customer service , vehicle

Pros: No fuss easy pick up and drop off

Cons: Pity they haven't got a desk in the airport.

Pros: Fast service and nice agents

Cons: Nothing

Pros: Pick up and drop off. However, hard to find as they are outside arrivals hall and not so friendly once you are dropped off at the desk.

Cons: Discovery cars states that you have to leave a €900 deposit when collecting the car, elephant Cars told me if I had booked direct I would only have had to leave a €350 deposit, which didn’t make any sense as they were the ones taking the money and refunded it. They do not put a block on the credit card for the deposit, instead they take the money off your card and refund it when you return the car without any damage. This means you then incur a credit card charge for conversion.

Pros: Very professional, no long queue and quick transfer to and from the Airport. Car in very good condition and the full to full fuel policy. No pressure selling of additional insurance.

Pros: Friendly

Cons: Not at the airport to collect me

Pros: Very pleasant staff, seamless service

Cons: Nothing

Pros: Good value. Efficient pick up and drop off.

Pros: Overall smoothness of the pick-up/drop-off.

Cons: Some small details only came up at the desk. Like no off roading allowed, not even in an SUV, only 4x4s.

Pros: Very easy to deal with and very friendly no hidden charges which unfortunately others have a tendency to try and add on

Pros: friendly and efficient

Cons: Too much polish on the dashboard, reflected in windscreen making it tricky to drive in bright sunlight

Pros: Lady at the airport was nice.

Cons: Cheap to rent a car but obviously make their money by fining customers. My handover was made in the dark and no-one showed me around the car at all. They then sent images (not time or date stamped so I have no idea when they were actually taken). The return however was a very different story. Mirrors were used to see underneath the car and every single aspect of the car investigated. They will find what they are looking for. Any small scratch = e150 fine (about the same as my 8 day rental).

Pros: Pick up at the airport and taken to hire desk

Cons: None

Pros: Good WhatsApp support/ responsive

Cons: The car rental agent was outside the airport. This wasn't clear to me hence we didn't a while searching inside the airport on arrival. Perhaps this could be made clearer in the instructions or welcome text. Also full to full fuel policy is better than three quarter to the quarter please

Pros: the agent on site was very antipatyque, no smile when picking up the car and dropping off the car, I specify that their agency is located outside the airport, we had to look for 15 minutes for the person responsible for dropping us off at the agency. otherwise the car coresponded to my request.

Pros: Overcharge of holding deposit-should hold €900 not take and you loose on exchange rate- cost me £10 for nothing

Pros: friendly and efficient .

Cons: There were tiny pieces of filling falling out from the seat booster all the time. We had to clean the car every day.

Cons: You should not drive off-road, to so me forest, lake ...

Pros: Staff very polite and helpful

Cons: Arriving at Pahos airport could not find company

Pros: Driver who picked us up from Airport was very friendly

Cons: Service was a little slow when dropping the car off as there was only 1 member of staff working.

Pros: Pick up from airport terminal. Kindness of the personell

Cons: Off-road driving policy. there's a 150€ penalty if you drive in areas they "marked" as off-road, including North Cyprus

Pros: Quelle efficacité ! De tous mes voyages je n’ai jamais passé aussi peu de temps entre le moment où je récupère mes bagages et le moment où je suis au volant de la voiture ! Et au retour, cela a été encore plus rapide. Vraiment incroyable !!!

Cons: Seuls petites choses à revoir : l’ordinateur de bord était en… japonais !!! Et pas un mot sur la possibilité de se rendre dans la partie turque de l’île en voiture.

Pros: Brilliant staff no problem

Pros: Reasonable price, easy collection and drop off at airport, friendly staff

Pros: Honest car rental with no nasty surprises

Cons: Didn't know where to wait for the shuttle bus at the airport. Suspect that's more the intermediary's fault, to be fair.

Pros: Kindness and Clear explanation

Cons: I Prefer to pick up the car from the airport itself

Pros: All was very good

Cons: The 900 € deposit !!

Pros: It was great, and everything went expectedly.

Cons: First of all,when we dropped off the car,they have tried to blame us of driving the car off road and more specifically at Akamas. This never happened as we actually went to Famagusta and never been to Akamas! The agent was rude and was convinced that we went to Akamas so we asked that he shows us the GPS route. It turns out it wasn't us who went to Akamas but someone having the car before us. They tried to blame us for scratches below the car which we haven't done to the car and we had proof.

Pros: Super Agent wait for us at 2 am o clock at the airport.

Pros: Lack of fuss at drop off. Deposit went back on my card without any hassle

Cons: Had to sign loads of times on their forms

Pros: The rented car was in very good condition, clean and with all fillings.

Cons: Nothing

Pros: Free shuttle to the rental base from the airport, fast check in and out, no pression to buy unwanted extras like extra cover

Cons: It wasn't clear where can I find the representative at the airport

Pros: Friendly staff Efficient collection

Pros: Friendly service nice staff very accommodating gave us extra time to drop car back free of charge overall fantastic company

Cons: They were very efficient and professional and friendly

Pros: Stick to what's agreed, punctual, precise

Cons: Information on GPS tracking and the use of dirt roads should be visible at the time the contract is signed.

Pros: Nice clean car.

Pros: Easy transfers, nice clean car .

Pros: Communication

Pros: Waiting for us at the airport couldn't have been easier. Again waiting for us when we dropped the car off and no waiting.

Pros: Good

Cons: Too many rules

Pros: As above

Cons: Nothing

Pros: Dodgy company

Cons: Left me with out a car,and ruined my holiday, claim will follow.

Cons: They tried to con us but we weren’t having any of it. Said we had damaged the underside of the car. Eventually the manager agreed there was no damage. Would never use again.

Pros: Everything

Cons: Nothing

Pros: Clean car, good value for money.

Cons: One of the agents insisted to take a booster for a kid, telling, that she is responsible for a safety, and there are cameras everywhere.

Pros: Good and efficient service, no bullshit treatment, honest and helpful people

Cons: It is better to buy insurance via discover cars, it is much better than what Elephant offers.

Pros: Чиста машина, економний двигун, зручна для подорожі

Cons: Високий депозит

Pros: Mostly everything was smooth. Except they didn't respect the Fuel policy which I really didn't like.

Cons: Fuel Policy was Full to full in my reservation. However I received with half tank and asked to bring it with half tank. Which was hard to arrange for me.

Pros: Agent wasn’t at the airport to meet us so had to phone couple of times as we were confused about what was happening…. But agent turned up within 15 mins.

Pros: Nice clean fairly new car

Cons: They debited 900 euros from my credit card as security deposit which left me paying transaction charges to my credit card company. Other companies just take card details at the point of rental. So I didn't like that but the overall service was good.

Pros: Obsługa w języku polskim!

Pros: Friendly, efficient and a nice car

Cons: Nothing

Pros: A good pick up service

Cons: It would be good to have said a rep would be meeting us at the airport - we were looking for a desk for 5 minutes

Pros: Fast car pick-up and return. Professional service.

Cons: -

Pros: Great people and service

Cons: Just need some car fit Bluetooth also

Cons: Hefty deposit which you had to pay once you arrived in the country which then means you get charged a fee from your bank to pay the deposit

Pros: Quick, ready, caring. Did not try to sell us extra insurance

Cons: Said full to full but actually was half tank to half tank. Actually worked out ok but is a little trickier to manage

Pros: Excellent service, car was great. Really helpful polite staff. thank you.

Cons: We struggled to find our collection point, think it should be pointed out to head outside and look for someone with a board. Once we'd asked airport information it was all straight forward for there on.

Pros: Friendly and helpful staff.

Cons: Nothing.

Pros: Friendly service, no hidden extras or push for extra insurance. clean cars

Cons: I went for a medium car paid slightly higher, not much difference between medium and small car

Cons: Shame they don’t have a kiosk at the airport, but it’s no biggie with bud to their compound in a few mins.

Pros: This was the best service I have ever received for a rental car company. From picking me up at the airport, thanks Alan, to helping me when I returned the car and had problems with my credit card, thanks Touloupos, and the young lady from Dudley, sorry forgot your name, who brought us back to the airport. Faultless service. Many thanks

Pros: Car was new great friendly staff easy transition can not fault or how easy it was to pickup 🛻

Cons: Great location fantastic restaurants very friendly people

Pros: Representative greeted us at airport and pick up only 2 minutes away

Pros: They spoke Polish, not like it helps a lot, when they are thieves.

Cons: - got car with Japanese menu, radio and dashboard; - got automate instead of manual; - got 5/8 fuel tank instead of full-to-full as ordered; - got different angles photos of pickup and dropoff car; - was charges for undercar damage without any possiblity to check if there were actually there on pickup or not;

Pros: Clear warning what is not allowed: driving off-road.

Pros: Very friendly and no faffing about

Cons: Nothing

Pros: Efficient! Speedy and attentive!

Cons: Nothing

Pros: Friendly quick service, immediate shuttle, great value

Pros: Everything went well friendly staff

Cons: Nothing nice little car

Pros: The Service was impeccable. The price, collection & return time and friendly staff. The prompt return of deposit to credit card.

Cons: You cannot fault perfection !!

Pros: Good service, good product, nice people. Easy process

Cons: Nothing.

Pros: Helpful friendly staff.Nice clean & tidy car.Representative waiting to greet us on arrival at Paphos airport

Cons: Nothing to dislike

Cons: Too long deposit return by bank.

Pros: Friendly staff, free upgrade to automatic transmission

Pros: Nothing

Cons: Super rude and not welcoming at all! Rude is even less to describe them. Don’t go!

Cons: They physically take the deposit from your credit card instead of blocking the amount. when refunded the amount given back is less than the amount taken due to the exchange rate, which they explained wouldn't happen by paying in GBP. Not true. This is sharp practice to get more money out of you

Pros: Great service and easy meet at the airport

Cons: Nothing at all. Very happy with the service

Pros: Super friendly, very competitive fees and the opportunity to use a debit card, which only a few companies offer. Very nice experience.

Cons: Nothing. Everything went extremely well. The car was not super new, but still amazing for the price.

Pros: Nothing

Cons: Being charged 150 euros for a tiny scuff under the car....I have photos

Pros: Directly contact

Pros: Straightforward and helpful

Cons: Nothing - all good

Pros: It ok manager is very good.

Cons: One of the employes was not very polite with us.When we ask to change car.He was very rude .We wanted to change car because car had issues with Radio and he said that you rent a car not radio.I hope they fired him very bad customer service

Pros: They are nice.helped us to pick the car easily

Cons: We didn't like the way they checked the car while returning it.they found a little damage of the color in a place that nobody is seeing it and claim 150 euro for it !!!! This is made a ugly experience for us

Pros: Got upgraded to an automatic instead of the manual. Also looks like I've been upgraded to a bigger car. The car was nice and clean, spotless inside, and smelled really nice.

Cons: Everything went perfectly!

Pros: Excellent car. Great condition. Super communication.

Pros: Great, friendly staff and quick service when collecting car.

Cons: fuel policy being inaccurate (advertised as full to full but had to pay £30 at counter and return empty)

Pros: Price and meet & greet

Cons: Asking a customer who is on holiday to return the car in showroom condition. Also I returned the car with far more fuel in it and was not offered a refund bonus.

Pros: I was met at the airport as the car collection is a few km away. As I had early drop off inwas able to leave the car at the airport which was very handy.

Cons: N/a

Pros: easy to deal with

Pros: The replacement car was satisfactory

Cons: The collection was not good. Agent was late to arrivals, appeared disorganized and uninformed. The original car did not have screen wash and was replaced by a different car.

Pros: Everything! It was a pleasure to work with an independent and professional company. Thank you Pambos and Marcia.....see you next time.

Cons: Nothing.

Pros: Friendly English speaking. Very quick refund of excess 2 days

Cons: Overly high excess charge by Brokers , management explained and anxious about drop off time as unclear on form

Pros: I have had bad experiences of car rental companies previously so am always wary, but Elephant Rent a Car we’re brilliant.

Cons: No complaints whatsoever.

Pros: Speedy and efficient, stress free.

Pros: Good car and the office staff very helpful.

Cons: I believe the car was supposed to be picked up at the airport not the depot. Had to wait and found it difficult to find the rep at the airport. Fuel was supposed to be full to full but paid for the fuel in the car and asked to return empty. Usually companies hold the 900E on the credit card but this one charged the card and refunded to my card, which cost £12.50 for the privilege.

Pros: Fast and efficient

Cons: Nothing

Pros: It was perfect

Cons: Nothing

Cons: Poor service. Rude staff. Key regularly failed

Pros: All of the above

Cons: Nothing

Cons: Didn't like the charge of 32 $ for filing 1/2 of gasoline tank & bring it ample. Preefir gating the car fula and bringing it fula beck

Pros: Friendly staff Excellent polite service Thanks

Cons: All good

Pros: Brilliant and smooth service start to finish - no complaints

Pros: It was all very straightforward and I actually like that their office isn't at the airport as it made it easy to drive to and from without worrying about lots of traffic

Cons: They should say to meet outside the building rather than just saying look for the sign as soon as you come through customs

Pros: Couldn't do anything more for us, they were amazing!

Cons: Nothing -would highly recommend them!

Pros: Had a phone call day before flying telling me how to find them. Easy to find, easy to drop off. Great service.

Cons: Nothing not to like...

Pros: The best car hire company I have ever been to. No hidden costs, no extra charge for petrol, no nothing. I booked it, got picked up, paid the deposit and bye bye. Returning the car was the same, brought the car back, they checked it straight away in front of me send me the deposit back and drove me to the airport and bye bye again. The best car hire provider ever!!!

Pros: Arrived to find an

Pros: People here are great.

Pros: Very quick and efficient

Cons: Someone nicked my e_cig!