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Elephant Rent A Car at Paphos Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Lady at the airport was nice.
Cons: Cheap to rent a car but obviously make their money by fining customers. My handover was made in the dark and no-one showed me around the car at all. They then sent images (not time or date stamped so I have no idea when they were actually taken). The return however was a very different story. Mirrors were used to see underneath the car and every single aspect of the car investigated. They will find what they are looking for. Any small scratch = e150 fine (about the same as my 8 day rental).
Pros: Pick up at the airport and taken to hire desk
Pros: Good WhatsApp support/ responsive
Cons: The car rental agent was outside the airport. This wasn't clear to me hence we didn't a while searching inside the airport on arrival. Perhaps this could be made clearer in the instructions or welcome text. Also full to full fuel policy is better than three quarter to the quarter please
Pros: the agent on site was very antipatyque, no smile when picking up the car and dropping off the car, I specify that their agency is located outside the airport, we had to look for 15 minutes for the person responsible for dropping us off at the agency. otherwise the car coresponded to my request.
Pros: Overcharge of holding deposit-should hold €900 not take and you loose on exchange rate- cost me £10 for nothing
Pros: friendly and efficient .
Cons: There were tiny pieces of filling falling out from the seat booster all the time. We had to clean the car every day.
Cons: You should not drive off-road, to so me forest, lake ...
Pros: Staff very polite and helpful
Cons: Arriving at Pahos airport could not find company
Pros: Driver who picked us up from Airport was very friendly
Cons: Service was a little slow when dropping the car off as there was only 1 member of staff working.
Pros: Pick up from airport terminal. Kindness of the personell
Cons: Off-road driving policy. there's a 150€ penalty if you drive in areas they "marked" as off-road, including North Cyprus
Pros: Quelle efficacité ! De tous mes voyages je n’ai jamais passé aussi peu de temps entre le moment où je récupère mes bagages et le moment où je suis au volant de la voiture ! Et au retour, cela a été encore plus rapide. Vraiment incroyable !!!
Cons: Seuls petites choses à revoir : l’ordinateur de bord était en… japonais !!! Et pas un mot sur la possibilité de se rendre dans la partie turque de l’île en voiture.
Pros: Brilliant staff no problem
Pros: Reasonable price, easy collection and drop off at airport, friendly staff
Pros: Honest car rental with no nasty surprises
Cons: Didn't know where to wait for the shuttle bus at the airport. Suspect that's more the intermediary's fault, to be fair.
Pros: Kindness and Clear explanation
Cons: I Prefer to pick up the car from the airport itself
Pros: All was very good
Cons: The 900 € deposit !!
Pros: It was great, and everything went expectedly.
Cons: First of all,when we dropped off the car,they have tried to blame us of driving the car off road and more specifically at Akamas. This never happened as we actually went to Famagusta and never been to Akamas! The agent was rude and was convinced that we went to Akamas so we asked that he shows us the GPS route. It turns out it wasn't us who went to Akamas but someone having the car before us. They tried to blame us for scratches below the car which we haven't done to the car and we had proof.
Pros: Super Agent wait for us at 2 am o clock at the airport.
Pros: Lack of fuss at drop off. Deposit went back on my card without any hassle
Cons: Had to sign loads of times on their forms
Pros: The rented car was in very good condition, clean and with all fillings.
Pros: Free shuttle to the rental base from the airport, fast check in and out, no pression to buy unwanted extras like extra cover
Cons: It wasn't clear where can I find the representative at the airport
Pros: Friendly staff Efficient collection
Pros: Friendly service nice staff very accommodating gave us extra time to drop car back free of charge overall fantastic company
Cons: They were very efficient and professional and friendly
Pros: Stick to what's agreed, punctual, precise
Cons: Information on GPS tracking and the use of dirt roads should be visible at the time the contract is signed.
Pros: Nice clean car.
Pros: Easy transfers, nice clean car .
Pros: Waiting for us at the airport couldn't have been easier. Again waiting for us when we dropped the car off and no waiting.
Cons: Too many rules
Pros: As above
Pros: Dodgy company
Cons: Left me with out a car,and ruined my holiday, claim will follow.
Cons: They tried to con us but we weren’t having any of it. Said we had damaged the underside of the car. Eventually the manager agreed there was no damage. Would never use again.
Pros: Clean car, good value for money.
Cons: One of the agents insisted to take a booster for a kid, telling, that she is responsible for a safety, and there are cameras everywhere.
Pros: Good and efficient service, no bullshit treatment, honest and helpful people
Cons: It is better to buy insurance via discover cars, it is much better than what Elephant offers.
Pros: Чиста машина, економний двигун, зручна для подорожі
Cons: Високий депозит
Pros: Mostly everything was smooth. Except they didn't respect the Fuel policy which I really didn't like.
Cons: Fuel Policy was Full to full in my reservation. However I received with half tank and asked to bring it with half tank. Which was hard to arrange for me.
Pros: Agent wasn’t at the airport to meet us so had to phone couple of times as we were confused about what was happening…. But agent turned up within 15 mins.
Pros: Nice clean fairly new car
Cons: They debited 900 euros from my credit card as security deposit which left me paying transaction charges to my credit card company. Other companies just take card details at the point of rental. So I didn't like that but the overall service was good.
Pros: Obsługa w języku polskim!
Pros: Friendly, efficient and a nice car
Pros: A good pick up service
Cons: It would be good to have said a rep would be meeting us at the airport - we were looking for a desk for 5 minutes
Pros: Fast car pick-up and return. Professional service.
Pros: Great people and service
Cons: Just need some car fit Bluetooth also
Cons: Hefty deposit which you had to pay once you arrived in the country which then means you get charged a fee from your bank to pay the deposit
Pros: Quick, ready, caring. Did not try to sell us extra insurance
Cons: Said full to full but actually was half tank to half tank. Actually worked out ok but is a little trickier to manage
Pros: Excellent service, car was great. Really helpful polite staff. thank you.
Cons: We struggled to find our collection point, think it should be pointed out to head outside and look for someone with a board. Once we'd asked airport information it was all straight forward for there on.
Pros: Friendly and helpful staff.
Pros: Friendly service, no hidden extras or push for extra insurance. clean cars
Cons: I went for a medium car paid slightly higher, not much difference between medium and small car
Cons: Shame they don’t have a kiosk at the airport, but it’s no biggie with bud to their compound in a few mins.
Pros: This was the best service I have ever received for a rental car company. From picking me up at the airport, thanks Alan, to helping me when I returned the car and had problems with my credit card, thanks Touloupos, and the young lady from Dudley, sorry forgot your name, who brought us back to the airport. Faultless service. Many thanks
Pros: Car was new great friendly staff easy transition can not fault or how easy it was to pickup 🛻
Cons: Great location fantastic restaurants very friendly people
Pros: Representative greeted us at airport and pick up only 2 minutes away
Pros: They spoke Polish, not like it helps a lot, when they are thieves.
Cons: - got car with Japanese menu, radio and dashboard; - got automate instead of manual; - got 5/8 fuel tank instead of full-to-full as ordered; - got different angles photos of pickup and dropoff car; - was charges for undercar damage without any possiblity to check if there were actually there on pickup or not;
Pros: Clear warning what is not allowed: driving off-road.
Pros: Very friendly and no faffing about
Pros: Efficient! Speedy and attentive!
Pros: Friendly quick service, immediate shuttle, great value
Pros: Everything went well friendly staff
Cons: Nothing nice little car
Pros: The Service was impeccable. The price, collection & return time and friendly staff. The prompt return of deposit to credit card.
Cons: You cannot fault perfection !!
Pros: Good service, good product, nice people. Easy process
Pros: Helpful friendly staff.Nice clean & tidy car.Representative waiting to greet us on arrival at Paphos airport
Cons: Nothing to dislike
Cons: Too long deposit return by bank.
Pros: Friendly staff, free upgrade to automatic transmission
Cons: Super rude and not welcoming at all! Rude is even less to describe them. Don’t go!
Cons: They physically take the deposit from your credit card instead of blocking the amount. when refunded the amount given back is less than the amount taken due to the exchange rate, which they explained wouldn't happen by paying in GBP. Not true. This is sharp practice to get more money out of you
Pros: Great service and easy meet at the airport
Cons: Nothing at all. Very happy with the service
Pros: Super friendly, very competitive fees and the opportunity to use a debit card, which only a few companies offer. Very nice experience.
Cons: Nothing. Everything went extremely well. The car was not super new, but still amazing for the price.
Cons: Being charged 150 euros for a tiny scuff under the car....I have photos
Pros: Directly contact
Pros: Straightforward and helpful
Cons: Nothing - all good
Pros: It ok manager is very good.
Cons: One of the employes was not very polite with us.When we ask to change car.He was very rude .We wanted to change car because car had issues with Radio and he said that you rent a car not radio.I hope they fired him very bad customer service
Pros: They are nice.helped us to pick the car easily
Cons: We didn't like the way they checked the car while returning it.they found a little damage of the color in a place that nobody is seeing it and claim 150 euro for it !!!! This is made a ugly experience for us
Pros: Got upgraded to an automatic instead of the manual. Also looks like I've been upgraded to a bigger car. The car was nice and clean, spotless inside, and smelled really nice.
Cons: Everything went perfectly!
Pros: Excellent car. Great condition. Super communication.
Pros: Great, friendly staff and quick service when collecting car.
Cons: fuel policy being inaccurate (advertised as full to full but had to pay £30 at counter and return empty)
Pros: Price and meet & greet
Cons: Asking a customer who is on holiday to return the car in showroom condition. Also I returned the car with far more fuel in it and was not offered a refund bonus.
Pros: I was met at the airport as the car collection is a few km away. As I had early drop off inwas able to leave the car at the airport which was very handy.
Pros: easy to deal with
Pros: The replacement car was satisfactory
Cons: The collection was not good. Agent was late to arrivals, appeared disorganized and uninformed. The original car did not have screen wash and was replaced by a different car.
Pros: Everything! It was a pleasure to work with an independent and professional company. Thank you Pambos and Marcia.....see you next time.
Pros: Friendly English speaking. Very quick refund of excess 2 days
Cons: Overly high excess charge by Brokers , management explained and anxious about drop off time as unclear on form
Pros: I have had bad experiences of car rental companies previously so am always wary, but Elephant Rent a Car we’re brilliant.
Cons: No complaints whatsoever.
Pros: Speedy and efficient, stress free.
Pros: Good car and the office staff very helpful.
Cons: I believe the car was supposed to be picked up at the airport not the depot. Had to wait and found it difficult to find the rep at the airport. Fuel was supposed to be full to full but paid for the fuel in the car and asked to return empty. Usually companies hold the 900E on the credit card but this one charged the card and refunded to my card, which cost £12.50 for the privilege.
Pros: Fast and efficient
Pros: It was perfect
Cons: Poor service. Rude staff. Key regularly failed
Pros: All of the above
Cons: Didn't like the charge of 32 $ for filing 1/2 of gasoline tank & bring it ample. Preefir gating the car fula and bringing it fula beck
Pros: Friendly staff Excellent polite service Thanks
Cons: All good
Pros: Brilliant and smooth service start to finish - no complaints
Pros: It was all very straightforward and I actually like that their office isn't at the airport as it made it easy to drive to and from without worrying about lots of traffic
Cons: They should say to meet outside the building rather than just saying look for the sign as soon as you come through customs
Pros: Couldn't do anything more for us, they were amazing!
Cons: Nothing -would highly recommend them!
Pros: Had a phone call day before flying telling me how to find them. Easy to find, easy to drop off. Great service.
Cons: Nothing not to like...
Pros: The best car hire company I have ever been to. No hidden costs, no extra charge for petrol, no nothing. I booked it, got picked up, paid the deposit and bye bye. Returning the car was the same, brought the car back, they checked it straight away in front of me send me the deposit back and drove me to the airport and bye bye again. The best car hire provider ever!!!
Pros: Arrived to find an
Pros: People here are great.
Pros: Very quick and efficient
Cons: Someone nicked my e_cig!