Autounion at Paphos Airport

Pros: The agent who picked us up and brought us to the car rental office was courteous and helpful.

Cons: They said that any damage would be recovered from the deposit despite that I purchased full insurance cover.

Pros: Ease of pick up and collection. Lovely staff. Was very happy with the car we was given.

Pros: In the end nothing

Cons: That they tried to rip me off upon leaving saying the car was damaged with damage that was there when we picked it up. Luckily we had pictures and it was obvious they knew the damage was there but chose to try to keep my deposit anyway. Absolutely scandalous. The car had no power and was not anywhere near what was booked. The tyres were bald. Could go on tbf. Wouldn't go anywhere near it again.

Pros: Really nice service, fast, on time perfect

Pros: Quick pick up airport and handing over of the car

Pros: On returning the car we were met by a lovely guy who took the hold off my credit card and within two minutes he was driving back to the departures for our flight home

Cons: The lady that met us at the airport was so miserable, Ok it was early in the morning but there’s no need to be sour! She insisted my son and I went off airport to her office even though my wife and daughter in law was still inside collecting the bags, she abruptly said you can come back for them? I wasn’t expecting that, my wife was going to be the second free driver but she wasn’t there so I had to add my son who’s 24 then had to pay €54 to add him on the insurance, very disappointed

Pros: Friendly

Cons: Was not what I wanted I'd book a manual caf but was gavin an automatic

Pros: Our flight was delayed by almost 4 hrs but I let them know as soon as I could and managed to keep them infoirmed by whatsapp. Aleksandra was waiting for us when we arrived close to midnight. She took my son and myself to the office where we picked up our cars and got us away swiftly. Aleksandra was very helpful and friendly throughout the hire.

Cons: My only comment is that it may be time to upgrade or renew the child seats we were given. They were just about adequate but are showing their age.

Pros: Apart from the first 15 mins, all good.

Pros: The older gentleman who met us at drop off was very efficient and pleasant and his daughter who drove us to the airport was a delight. The car performed well considering it's age.

Cons: The woman who met us at the airport had a very brusque manner and couldn't wait to get rid of us. The car provided was a constant source of micky taking amongst our family and friends because of it's age, but it performed it's duties very well.

Pros: Everything was as described when booking so easy start to finish, hassle free

Cons: Nothing really I suppose we would all want it cheaper

Pros: Easy service

Pros: Really pleasant helpful staff

Cons: We hired 2 cars. The air conditioning in one car didn’t work.

Pros: Meet and greet available to us from airport and back pleasant and courteous and not picky around the car, previous rental companies have put us through a forensic examination and questioning every stone chip…….not auto they were sensible and more than fair

Pros: I appreciate the meet & greet

Cons: I don’t like to pay something that I booked for free on the website

Pros: Friendliness

Cons: Overall price including "leave car at different location" and "full insurance" options.

Pros: Car was dated

Pros: Great all round service and the rep was waiting and easily identified with a big board, quickly loaded up and travelled just outside to collect cars, once checked over and explained then went back to collect all our group of 13, handed back the cars was just as easy after dropping off the suitcases, wife’s and children first we handed back the cars and after a quick inspection and a refund on the deposit took us back to the airport, thank you Sasha/Alexandrine for your excellent service…

Pros: Alexandra is the best. Hard working woman, that will solve every problem!! Greetings from Croatia

Pros: On time pick up directly outside the airport followed by a very quick and efficient paperwork process and on my way to the hotel in no time. Kostas was very helpful with the drop off and made everything extreamly easy.

Pros: Lady really friendly

Pros: Met at arrivals, driven out to the offsite office and quickly processed. Car was basic but functional with a few dents and scratches. In return there was no question of trying to sting us for imaginary repairs etc, just straight back to the airport for drop off. Friendly and honest company

Cons: If you expect the latest sleekest model, look elsewhere. Car was a Japanese import, none of the Sat nav etc working, but it got me from A to B no problem.

Pros: Meet and greet.

Cons: Nothing to mention

Pros: friendly staff

Cons: car had more than 75000km and was terribly underpowered

Pros: Car was reliable but 10 years and rather outdated. Rep. was helpful when we needed to extend hire in a domestic emergency.

Cons: Car collection arrangements were unsatisfactory and very stressful at the end of a long day's travel.

Pros: Don't like a thing

Cons: Autounin promise on the spot release of money, That didn't happen. When they collected the car they say all is good

Pros: Picked up and returned on time. Near airport.

Cons: I had booked manual but was "given upgrade to auto". Never driven an automatic, luckily there was a manual available.

Pros: Friendly staff

Cons: Had to wait some time for both collection and return

Pros: Car clean but windscreen wipers didn’t work on the worst night of storm . Phoned rental and told to get wipers sorted and claim payment on drop off

Cons: I didn’t like the fact that we ordered two cars and was taken by car down past airport to pick car the another car sent to get others in our group .

Pros: Very easy transaction

Cons: Poor pick up and drop off and poor condition of car

Pros: Price good and provided meet and greet

Cons: Booked manual but automatic provided, told take it or leave it as no other car available. Lots of paint damage on front of car. Took to office to complete paperwork so 3 adults in back of car for this, uncomfortable. Poor explanation off car workings, really rushed especially as never driven automatic before. Told to return to office rather than airport meet and greet, issues finding as arrived and picked up in dark small track off side of road. Did not see company name on road side

Cons: Everything .. waitstaff experience ever.

Pros: Personal, efficient service - no issues

Cons: Car was smaller than the type we booked

Pros: Meet and greet service

Cons: Nothing.

Pros: Pretty much everything

Cons: Nothing

Pros: Flexibility

Cons: Prefer airport pick up where available

Pros: Really good service and value for money. I would definitely use them again. Just make sure you have a Mastercard for the security deposit.

Pros: hassle free

Cons: nothing

Pros: Terrible. Charged £50+ only to be left stranded at night at the airport with no car!

Cons: Terrible. Charged £50+ only to be left stranded at night at the airport with no car!

Pros: Nothing... very rude attitude on collection

Cons: Autounion should look seriously at the type of franchise they appoint .

Cons: The women that picked us up was not helpful. Turned up in a car that could not accommodate the number of people.

Pros: lovely people

Cons: nothing

Pros: Low budget car at a low budget price

Pros: Everything

Cons: Everything was perfect.

Pros: Allowed us to leave the car at drop off rather than drive back to office

Cons: Not a straight forward pick up

Pros: Lovely staff and unbeatable customer service

Cons: The car wasn’t really up to scratch - No USB, lots of body work damage, radio screen did not work, gear stick and interior extremely worn and ratty

Pros: They dropped off my sunglasses when I left them in the car

Pros: I never rented the car from them so really cannot offer an opinion.

Cons: I never rented the car from them so really cannot offer an opinion.

Pros: Very friendly and efficient rep

Pros: Very well oranised. Gentlemen was waiting in terminal building for us. We received free upgrade from manual to automatic. Car was very clean and nice.

Pros: not very much

Cons: No desk at the Airport. The agent said he saw me with 3 kids but left with a single woman. And then came back after an hour. The car was damaged - wing mirror case and bumper hanging out. scratches. tank only a quarter full. After a week the exhaust ( i suspect ) started rattling I reported this. The Paphos ignored my calls and txts. The lady in aiya nappa was helpful but it still took Paphos a week to contact us. By which time we stopped using the car and worried it would get us to the Airport.

Cons: Car was 8 years old. Had tape and zip tie holding gear knob together. Steering wheel looked like something had chewed it! Called emergency number 5 times and it was unanswered. Only answered after email to head office. Returned car early only to be told I would only get half refund! Meet and great was meet you at airport and take you offsite to get car and then have to drive back to airport to collect my family! Not as advertised!! Suggest use a bigger company next time!!

Pros: Nothing

Cons: Everything

Pros: The agent went ver and above to help us extend our car hire and get us back to the airport as quickly as possible at the end of our stay.

Cons: The car was quite battered but it still worked fine and got us where we needed to be

Pros: The person that did pick me up at the airport and manage the bureaucratic parts was competent and clear.

Cons: The car was incredibly too noisy and at 90 km/h was almost impossible to talk with the person near to me

Pros: שרות מצוין ומהיר

Pros: Friendly staff, clean car, good AC.

Cons: 1. They gave me old Nissan March (2008), despite newer cars being available (2013+). 2. Car wiper blades were in poor condition, especially on driver's side (most important!) 3. Windshield cleaning liquid is just water. Cmon, put proper liquid - it is not too expensive 4. Car audio system is only in Japanese (imported car). Listening to my own music is important and I had no clue how to switch radio to AUX. Staff couldn't help either 5. Car was given with around 10% petrol left in the tank

Pros: Friendly and accommodating with a relaxed approach.

Cons: Discovery said meet and greet, and did not mentions a short drive to car rental location, misleading. Also reps were not allowed inside departures due to COVID19 but no mention on Discovery Cars. Poor man was waiting for me outside and I was inside waiting, luckily he sneaked in to get me and my family.

Pros: Very efficient

Cons: Nobody at the office when returning the car

Pros: Drop off- agent already waited for us at airport, very easy, no extra actions required. Called at the drop off day, reminded of himself. Very fast freeze cash back -3 working days.

Cons: Though the car rental agent itself was not really good at pick up. We had meet&greet option, he claimed he waited for us for an hour, though we didn’t see anyone looking for us with name on it. When tried to reach them, number provided on the booking, didn’t work. Agent itself said he contacted us through sms, but he typed wrong number...