Bargain Car Rentals at Brisbane Airport

Pros: Easy-to-use and good access to airport

Pros: The guy was very helpful and informative

Cons: The car wasn’t that clean on the outside and it was quite hard to see through the front window

Cons: No phone reply at airport - we did not manage to get contact - by pure luck the shuttle arrived for other people and we were able to get on

Pros: Great pick up / drop up and airport drop off.

Cons: The only down side was change to a different car than described. It was very nice, good size, but gutless.

Pros: Cheap rentals - I wanted to extend it for another day but it was booked out. I then booked from budget/AVIS for a one day rental and was charged close to $300AUD for only 69kmm used, so very happy with Bargain Rentals prices

Cons: Need larger van for airport pick ups. Wasn't enough space so had to wait for next pick up.

Pros: Staff at the counter were helpful but more were needed.

Cons: There were far to many people waiting for the shuttle at the airport for the size of it.

Cons: Employees were rude and not helpful. Not kind at all.

Pros: Car was clean.

Cons: Only reason not a 10 is that we were in the waiting area for the shuttle bus to the airport and driver didn't come in to see if there were any more passengers, and we were left behind.

Pros: Good value for money, friendly efficient staff.

Cons: Car a bit tired but perfecly acceptable for the price. Time taken yo get from the airport to the rental base but this applies to all off airport rentals.

Pros: Really good price and good car.

Cons: Let down by their airport driver on the return who randomly selected people to transport back to the airport rather than taking from the line which had formed.

Pros: Car was easily located on site

Cons: Not enough staff at front desk during busy times. Had to wait 30 mins to pick up car. Also only having one bus lead to a 45 min wait to get to airport and that didn't even fit everyone waiting in.

Cons: Not being able to phone the office at any stage, we we’re waiting for over 2 hours to be collected by the shuttle bus on the morning of arrival

Pros: Easy process

Pros: Easy pick-up and drop-off. Shuttle service to/from airport efficient.

Pros: Very friendly and competent staff, well done

Cons: All good

Pros: Very efficient

Cons: N/A

Pros: Cheap, I guess you get what you pay for

Cons: A bit slow at the counter on check in, not sure if this is normal or may have been some training gong on.

Pros: Very stressful to find out that you are not located at the airport.

Cons: The driver that picked us up was really grumpy, unhelpful and not very nice.

Pros: They were friendly and helpful and advised me of the important things that I needed to know.

Cons: N/A

Pros: Fast efficient and courteous

Pros: No pressure for extra insurances

Cons: Length of time waiting for airport pick up. Driver unhelpfulness as he didn’t even open the back doors to let us out so we could offload our own cases!!!!

Pros: The process was very simple from start to finish.

Cons: A newer car would be nice but the price was what I expected.

Pros: Good price. Efficient. Nice, clean and tidy car.

Cons: It wasn't straight to get hold of Bargain Car Rentals to be picked up from the airport, I needed to ask customer services to help me.

Pros: The shuttle driver, Liam, was excellent. Lovely person and really helpful.

Cons: Micheal, the agent I worked with, was absolutely horrible. Rude and unsympathetic. I missed the shuttle bus because he had neglected to unlock the gate so I could return my car. When I brought this up, he completely dismissed me. Horrible service. I'll say the overall process for pickup and drop off was not smooth. When you are in a foreign country trying to catch a flight, it is really important that this go smoothly.

Pros: They did not communicate with me. I arrived to Brisbane and the office was closed

Pros: Efficient

Cons: Location of pick up

Pros: The car didn’t break down

Cons: Could not help hooking Bluetooth up so I was giving older car.

Pros: they were all so kind, all so friendly and approachable and very efficient

Pros: Made getting to & from the airport easy. The young man that helped us when we arrived was extremely helpful.

Cons: Communication - trying to get hold of someone was quite difficult.

Pros: they explained everything to you and other add ons that would make the experience even more hassle free such as the full tank service and the toll collection

Cons: The only confirmation you have during the pick up from Brisbane airport is an automated call line and then a text and there is no real agent we can talk to assure that we are being picked up.

Pros: Excellent rental rate

Cons: Frustrating pickup arrangement….took too long for van to arrive…had to call twice and not being able to talk directly to an agent was frustrating

Pros: The car was clean and.

Cons: There was no contact for bargain, car rentals after hours as my plane was running late. Unable to contact anyone from the company, nor did the company follow up with me before closing if I was still collecting Carr and what was put in place for me to collect it when I land I had to pay for a night in a hotel with my family after spending two hours on the phone, trying to get hold of somebody. Once I got hold off somebody from Discover cars, they were extremely rude and condescending.

Cons: No direct contact with depot - waiting for them to ring you back after you leave a message is not good enough especially when you are travelling international and have time restraints

Pros: pick up at the airport, good choice of car and good desk service

Pros: Friendly staff

Cons: Time spent waiting in a queue to checkin and get car

Pros: lady at front desk

Cons: the guy that picked us up and returned us to airport. very rude to busy listening to horse races on radio. very hard to get hold of didnt return phone calls.

Pros: Prompt and reliable

Cons: Na

Pros: Everything information wise can be done online prior to pickup.so no waiting time after a long flight.

Cons: Had not driven an mg car prior to rental, and did not realise what to expect to be honest ,it was a bit under powered in low gears.I would have preffered a more powerful car, however it did get us from point A to B .we travelled to the glass house mountains which certainly pushed the car to its limits. It did get us there though.

Pros: Nothing

Cons: Everything Sent an email complaint

Pros: .Friendly, offered additional plans to save money (e.g. pre-paying petrol, so I didn't have to fill the car up before dropping off and the 10-day insurance maximum).

Cons: Pick up was a little challenging, but that was complicated by the fact that I had an 8 month old and was waiting for the call back for pick up...

Pros: The drop off was easy and quickly

Cons: When arriving at night to airport it was diffucult to find the pickup area for the shuttle to the agency .The agency was not in the airport. The car we received was different from the car we book and smaller.

Pros: Reasonable prices

Cons: As above

Pros: Friendly, knowledgeable.

Cons: Drop off was somewhat disorganized.

Cons: Address to return car says 22 Serpentine Road which is the airport, I spent 30mins driving around trying to find the office. Which made me late for bag drop off!

Cons: the car could have been cleaner eg. wins screen

Pros: It was cheap and and an easy process to rent

Cons: The car I received was on its last job, it had done over 125000km the radio didn’t work, the car had a lot of bodywork damage including scrapes and paint missing but they told me that’s all they had unless I wanted to upgrade. I had already booked a level up from compact to intermediate to ensure I got something better than the worst. This didn’t seem to matter. They also wanted to charge me an extra $3 for each toll. Luckily I signed up to the local toll company to pay direct, this saved £.

Pros: Very swift and efficient.

Cons: Nothing much - the customer service representative was polite but when I dropped off the car he seemed stressed out and curt, though still polite, but that was because there was a really annoying gentleman he'd just dealt with so I understand.

Pros: Great desk staff

Cons: driver rude

Pros: Speed of pick up and drop off

Cons: No issues

Pros: Car met our needs

Cons: Had issues with it including shuttering when backing up and struggling getting up hills (had to reverse and take a different way). Air conditioning in back was not working and passengers in back were constantly hot. Height of vehicle made it hard to find parking spots at malls and south Bank.

Pros: The helpfulness of the staff, especially when our flight was cancelled. They called me to ensure I still wanted a car and made the arrangements for me to pick up after hours

Cons: NA

Cons: Radio reception needs sorting out - always statical

Pros: Great service !

Cons: The car I was given hadn’t been washed, filthy with dirt and grime on the outside and the inside had been vacuumed at best. Big greasy mark on the inside of the drivers window.

Pros: one of customers service agent, was kindly enough to see us thru 2 cars before we settled for the 3rd car.

Cons: 1st and 2nd customer service agent was not helpful, they walk away saying, an agent will attend to me and drove off. 1st agent left for lunch and 2nd agent set off on the passenger bus. On both occasions, they were not stepping forward to assist. The experience with them was very disappointing. We booked for a Toyota corolla or similar and we ended up with a Hyundai Accent Sport. Will be good to indicate the type of similar range of cars for the cost paid.

Pros: Cheap

Cons: Shuttle driver was rude Car was covered in dents and smelled weird

Pros: Quick'n'easy

Pros: Hassle free and efficient pick up and drop off

Cons: nothing

Pros: Easy to rent online and near to airport.

Cons: Called for airport shuttle at 710am and it only came in 755am. Driver was in a rush and asked me to wait for next shuttle at 815am as he did not see my family there at waiting point. Truth is we already waited 45 minutes under cold winds. my baby and wife is inside shelter at airport and can walk out in a minute.

Pros: The van was waiting for us when we got to the pickup area. We only had t wait a few minutes for another couple to arrive.

Pros: The office lady was polite

Cons: The van driver was rude, dropping off car was a nightmare to find access

Pros: Straight forward, well explained

Cons: Can’t think of any!

Pros: Reasonable and accommodating

Cons: Shuttle service timing is sometimes erratic

Pros: Bargain were very good and no problem with them or the car at all

Pros: Friendly staff, when we arrived to collect the car They was honest and said that the car would be around 15 minutes and to compensate us we could return the car without filling up the petrol

Cons: Nothing

Pros: Quick, friendly service

Cons: Having to call for pick-up from airport

Pros: The people at registration were good

Cons: Had issues getting picked up, when i rang the 0800 number never got answered for over 23minutes and a van finally turned up.

Pros: Friendly people, great little car

Cons: Did take a while to be picked up by shuttle at airport

Cons: I left a tool in the vehicle!! I called as soon as I was home. 3 days and no answer!!!!

Cons: Pickup took too long and office wasn't open qhen we arrived to drop off

Cons: Took ages to organise car even though I had pre booked and loaded information on line. And then no one there to shuttle me back to airport at 6.30am so had to Uber. Poor service

Pros: Efficient. Friendly.

Pros: Helpful staff

Cons: Nothing

Pros: Shuttle cars on point.

Cons: Just the hotline number, takes ages to get an agent in the line. I always request for a callback.

Pros: Airport pick up and return

Cons: We knew optional insurance but did not know the costs prior to pick up ... there may have been more competitive prices after all!

Pros: The lady who served us at the office was pleasant, friendly and helpful. She knew what she was doing and was efficient in makes all changes that we asked for. Highly recommend.

Cons: The man that picked us up from the airport in the mini van was rude offhand and unpleasant to travel with. When we dropped the car off he growled at us for not dropping all the passengers and luggage at the airport before one person returned the car to the office. This obviously made his job easier but we were the customers and it didn’t suit us. He needs to learn some customer services skills.

Pros: price and staff

Cons: car had a lot of dents and service message kept coming up on screen

Pros: We arrived to pick up the car 15 mins after stated however the car was not ready. Waited another 20 mins until ready. Staff member very apologetic and waived full to full fuel policy on return vehicle.

Cons: All good.

Pros: Friendly and good communication

Cons: Wait times for collection and drop off, more staff needed

Pros: The car selected online was as provided. I was provided with detailed information to access the courtesy bus to and from the airport which was punctual each time.

Cons: There was nothing to criticise.

Pros: I liked you could do most of the admin ahead of time

Cons: Inefficiency of shuttle service

Pros: The shuttle bus service was very efficient and collecting the car was quick and easy. It was super easy to join the motorway from the car depot

Cons: Getting in touch with Bargain Rentals once arrived at airport . Why not put car rental depot phone no on our paperwork ???

Pros: Friendly and through

Cons: Nothing

Pros: Gave a handout with address of company plus fuel stations

Cons: All good

Pros: Not much. The shuttle driver was rude and non personable and the cars were old, banged up and filthy.

Cons: As above - rude drivers and filthy old cars.

Pros: Good overall customer service & information

Cons: Upselling of Prepaid fuel, which it turns out I did not require

Pros: The third party involvement made decision making difficult. Also far was not refuelled on pick up. Had to refuel myself and claim

Cons: Should have option to have toll account registered. GPS doesn't locate the rental pickup, drop off location. GPS not updated

Pros: Shuttle bus to pick you up from the airport, although the driver is not friendly

Cons: The car was clean but old. The petrol wasn’t full so take a pic to prove it when you pick it up as I have it back with the same amount of petrol and was charged to fill it up. The car remote had a flat battery which was known to the company but didn’t bother fixing it

Pros: went as descibed and planned when booking.

Cons: no real issue but would have preferred to speak with real person when askig for shuttle

Pros: Pick up and drop off was easy.

Cons: Being put under pressure to change insurance policy. Rude grumpy old van driver who did the airport transfers.

Pros: ran smoothly and met expectations

Cons: nothing

Cons: Felt pressured by staff to upgrade to full insurance which we already had covered by travel insurance,staff were pushy and upselling

Pros: Picking up ok delivery back to airport needs improvement

Cons: Delivery back to airport. Driver told everyone to load own cases including a Mum with baby in sling, another child plus 3 cases and pram????

Pros: Not their staff

Cons: The staff's attitude, I have emailed you separately on this matter

Pros: Customer service both when picking up the car and when calling for assistance

Cons: The very long wait when picking up the car

Pros: Office staff

Cons: Discover cars. Rip off agents

Pros: The Office staff were great. The bus driver a grumpy shit.

Cons: The Bargain car rental side was fine. But the interface between discovery and bargain wasn’t.

Pros: nothing

Cons: very little

Pros: Quick, efficient, friendly, and clearly explained everything about the rental policy and the vehicle I hired.

Cons: I was quite happy with the service provided.

Pros: Friendly and efficient

Cons: nothing

Pros: Good value and efficient shuttle

Cons: Having completed the check-in on-line we were stuck in a que behind others who hadn't (there should be an express line for those who've checked in on-line) then got asked for details we'd already provided on-line.

Pros: good

Cons: the insurance was not up to $5000 excess it was $5000 or more up to the value of the car. A fine print we did not realise.

Pros: courteous and efficient, no protracted questioning

Cons: wasn't very obvious how to get to their bus when we landed at BNE (first time renters), very minor

Pros: Affordable rental.

Cons: * After hour pick up was scary - dark/ isolated car park. Felt unsafe after being dropped off by taxi and working out how to access car. * When dropping off car - service was unfriendly and rude. No help in putting luggage into van, no communication on how long we'd be until we left.

Pros: Friendly, cheap

Cons: Car quality was sub-standard

Pros: Personable, efficient and friendly

Pros: rental price

Cons: pick-up process and insurance policy the Bargain Car Rentals has

Pros: Quick easy pick up

Cons: All good, no negatives

Pros: Friendly staff

Cons: The time to pick up the car was a bit of a long process. The sales pitch for the extra insurance options, roadside assistance etc was too confusing and really the only advantage is less excess. There is some missing information that could help. How to get to Amplo petrol station coming from North, you can't. A visitors road map would be helpful. How to ring the office for pickup from the airport when using roaming.

Pros: Great service from pick up/ to desk assistance/ to drop off. Thank you

Pros: Free shuttle bus to and from the airport. Car was larger than I thought I'd booked which was fantastic for 2 large suitcases. Fast check in

Cons: They keys were handed to us and we were told to go find the car ourselves

Pros: The staff were friendly and helpful.

Cons: There wasn't anything I didn't like.

Pros: The people are nice but they can’t seem to do anything.

Pros: Easy and friendly service

Pros: Very friendly and helpful personnel.

Pros: I loved that there was an automated call service to organise airport pick-up. I also appreciated the QR check in code located in the bus to make vehicle pick up fast and efficient.

Pros: Efficient.

Cons: Did not show/highlight the special features of the car - especially the electronic controls.

Pros: Some of the power outlets didn't work. Media bluetooth dropped out when phones out of range

Pros: Everything promised was delivered

Cons: Finding the pickup and dropoff location

Pros: Cost and vehicle quality.

Cons: Confusion over shuttle pickup as we arrived at the international airport and had to travel to the domestic terminal for pickup.

Pros: Brand new car, everything was very easy throughout.

Pros: Prompt response to the complaint

Cons: Our first car was not to standard but once complained another car was arranged

Pros: Friendly staff

Cons: I dropped the car off before my drop off time but there were no more shuttle buses, so I was informed I had to get a taxi to the airport.

Pros: Nothing

Cons: Car was no where near what was suggested on the ad. Brakes were like it hadn't been driven in months. No radio reception in the middle of the city. Double the fair to use tolls. Smelt like mould and cigarettes when we first got in the car.

Pros: The lady we dealt with on pick up was lovely. She was very chatty, pleasant & helpful. She's an asset to your company.

Cons: The man who picked us up on the shuttle was very blunt & quite rude. The difficulty in getting to speak to a representative when needed was frustrating & very stressful.

Pros: Friendly counter staff

Cons: Pick up bus full, next bus 30 min later, it took over an hour from bus call to get to rental, car had lot's of damage, car key battery was empty, which I had to spend time and money on getting it replaced, telephone hotline is unsufficient staffed, long waiting lines, no solutions, opening times bad.

Pros: Great service, almost brand new car, easy instructions, good price

Cons: Nothing

Pros: price value for money

Cons: car was not full when i picked up

Pros: Everything except the length of time it took the shuttle bus for pick up

Cons: Shuttle bus time but accept this, given Bargain do not have an onsite airport location, allowing them to offer lower cost of hire

Cons: No apology, concern or compensation for a broken down car.

Cons: Their shuttle bus never arrived, so I was unable to even get the car. Their phone number is disconnected, so there was no way to reach anyone about it either. Would not recommend under any circumstances.

Pros: Good pickup and drop off facilities and ease of access

Cons: The car was hired for 14 days and I was a little disappointed with a Hyundai Accent which had done 60000+ klms.The car originally selected was a Toyota Corolla which I would have preferred. The car remote was so worn that it did not register the locking facility and the key was needed to lock the car. As the rental was for an extended period I would have expected the chosen vehicle with less kilometres.

Pros: Very Helpful Very Friendly

Cons: In all of emails, paperwork and any verbal communication with the company we were not told that we had to return the car with fuel. (We were stranded in QLD for a couple of days longer than intended and had to extend our rental so had to call several times to do so) We were then charged at 4c a litre to have the car filled up after return

Pros: Friendly

Cons: Car was dirty (found 2 empty drinks bottles under seats) . One light bulb out. Damage to vehicle not properly marked on pick up form. Good job we took plenty of photos. Inside of windscreen was filthy, so we had to clean. Not impressed

Pros: Fairly easy. Did not like that the call centre is outsourced over seas and can barely understand operator or that my email enquired when I had the vehicle went ignored. Or that they wouldn’t return belongings left in vehicle. But car was great.

Cons: As above

Pros: I could pre check in all my details

Cons: Drop off time and location.

Pros: Options to pick up vehicle outside of office hours. Don’t add on surcharges for any toll charges incurred.

Pros: Nothing

Cons: Car did not match what I paid for. Baby seat was horrendous.

Pros: Very Poor service, Is not the car promised. Very poor condition. with four passages car struggle to move in high way. Drop off guy ( Old Man ) has very bad attitude. He seems that we were going free of charge. Doesn't know how to talk to the people.

Cons: Extremely poor

Pros: Friendly

Cons: Dirty car

Pros: Helpfulness in the bond returned

Cons: N/A

Cons: the guy asked us to start our registration in the car on hte way to the pick up but it still took time to get the car sorted..

Pros: Price

Cons: See above

Pros: Quick and easy

Cons: Great value

Pros: y was very nice and found my a cheaper way home instead of taking the airport train

Pros: helpful and friendly, the whole experience was seam free really

Cons: nothing

Pros: Smooth transfer and no hidden conditions

Cons: NA

Pros: pick up

Cons: i had given you all my details ie drivers licence front and back credit card. it would be nice to walk in the door. be asked to see these documents to make sure that it is me and say goodbye. all in under 3 mins.

Pros: Great service

Cons: The van smelt old and had bugs inside

Pros: Great service

Cons: How dirty the car was inside, still had rubbish, dirty windows and no water in windshield wipers. Was in need of service.

Pros: Everything was smooth and easy and the staff was very professional and friendly. The car was clean and nice.

Cons: Nothing

Pros: Friendly, efficient staff made renting very easy and hassle free.

Cons: The car I had needs a dash mat fitted. The glare off the dashboard whilst driving during the day made it almost impossible to see ahead. It felt quite dangerous

Pros: Friendly

Cons: My text stated that they were open till 6:00 on Sunday this was incorrect, when I extended the rental I was not told that they close at 5:00 The MG is a heap of crud for Qld it struggles to get up inclines really bad on fuel

Pros: Service not provided as they were closed.

Cons: The problem is with you who sold me a rental for a place that was closed!

Pros: Friendly, helpful staff

Cons: N/A

Pros: Friendly staff, easy to deal with

Cons: Originally allocated a smaller car than expected, but then gave us what we had expected.

Pros: Staff were friendly and informative, the courtesy bus to and from airport was efficient and safe, and the driver was lovely.

Pros: Not much at all

Cons: Pretty much everything

Pros: Price and young age if the car

Cons: Friendly, informative and quick

Pros: Good car for a good price

Cons: The man who we rented the car from when we picked it up from the Brisbane airport branch was very unhelpful and very unfriendly. Tried to charge us a lot more than we ended up paying - we had already paid for insurance but he tried to sell us his insurance instead, without even checking if we had it already. Was just all round terrible customer service, would not recommend this company based on this interaction. When we dropped it off the lady that came to get it off of us was lovely!

Pros: friendly .efficient. no problems at all

Cons: nothing

Pros: good customer service

Cons: I booked toyota crolla, but they give me a hyundai. which is not my prefer

Pros: The staff were very helpful

Cons: The car was less than expected for the price of the vehicle rental.

Pros: Friendly staff

Cons: No pre rental vehicle inspection with staff.

Cons: I was not informed at the time of booking that pick-up was after hours and therefore no shuttle was available. If this information had been supplied I would have made other arrangements

Pros: She’s friendly

Pros: Fabulous service quick pick and and drop off ! Airport shuttle wonderful!

Pros: Cost

Cons: Through no fault of my own l was charged two extra days hire.

Cons: Great rental, only comment would be they try to up sell you on insurance but that's pretty normal.

Pros: Nothing wrong

Cons: Service was fine

Pros: Picked up from the airport was nice and old mate who got us was nice as

Cons: The car was horrible. Drove for a hour and aircon stopped working, not exactly nice on a 3 hour drive each way

Pros: friendly helpful

Cons: na

Pros: The staff were friendly and helpful

Cons: The bus pickup was a bit confusing regarding the call

Cons: Well, it’s been 3 weeks since I returned the car and I’m still waiting for my deposit !!!

Pros: easy to deal with

Cons: none

Pros: Friendly and easygoing staff

Cons: Nothing.

Pros: Prompt

Cons: absolutely good

Pros: Quick and no drama

Pros: Very friendly staff. Brand new car (MG) very satisfied.

Pros: service on return of the car was excellent.

Cons: Car could have been cleaner on pick up. Had received a text to let us know courtesy bus was on its way but we had waited nearly an hour...and it never came.

Pros: Amazing value

Cons: The offsite location is quite far from terminal

Pros: Awkward directions to shuttle from unfamiliar airport. Got lost trying to find bus stop

Cons: Difficult to get to petrol station and depot to drop off car. No complaints with car or reception. Good service.

Pros: Nothing

Cons: Crap Bright yellow cars

Pros: Bargain Cars were cheap and good.

Pros: It was quick and easy, staff were friendly.

Cons: The car still had rubbish all in it on pick up, the quality of the car wasn't quite what we expected as we have hired a lot of cars over our time and it was one of the lowest car standards we have had.

Pros: Friendly Staff, and great condition of the car.

Cons: Information of where to be picked up by shuttle and where to go once luggage picked up would be better sent via email or text.

Pros: Service when picking up and dropping off was great!

Cons: Nil

Pros: liked everything

Cons: didn't like nothing