Bargain Car Rentals at Brisbane Airport

Pros: Car was clean and we had no issues for the two weeks we had it.

Pros: Nice car

Cons: Finding out when picking up car that the full cover no excess fee insurance we purchased was now automatic if we had to claim due to being a 3rd party. We ended up paying an extra amount double what we had already paid through through discovercars. Bit of f a trap with these third party companies. Bargincars should make sure these details are monitored on other sites where there cars are being hired. Staff acted like they had no idea about it when collecting the car.

Cons: Had to wait for 1.5hr for a pick up from international terminal with two little children.

Pros: Very friendly & hospitable check-in consultant.

Cons: Car provided was not in proper condition, especially we were doing interstate travelling with heavy rain. Noticed issues when we were 3 hours into our long trip, so too late to come back to swap vehicle - Wipers made loud screeching noise and the blades were very hard, would not wipe probably. One of the tyre keep loosing pressure.

Cons: The vehicle I was given from Brisbane Airport jerked all the way to the Sunshine Coast I called the next day and I had to return the vehicle to their Sunshine depot at the airport and was given a replacement

Pros: Drop off and transport to the airport took way too long! Big detractor.

Cons: Check in guy didn’t explain the insurance very clearly as I had domestic travel insurance but he was emphasising/ suggesting I needed more insurance.

Pros: The car stunk like dead fish

Cons: We were issued a car with mechanical issues, returned the car and was swapped out for another, easy and hassle free. Thanks Team!!

Pros: The interaction picking up the car was great.

Cons: Different car provided from expectations

Pros: It was the staff member- she was very helpful and efficient, but also very friendly

Pros: Brakes need attention. Back seats are dirty

Cons: Fab

Pros: Friendly staff

Cons: Staff could be more helpful explaining how the hire driver could register for toll price

Pros: drop off good Method of getting picked up atrocious feed back from other travellers the same problem, stuck at airport hoping your message is picked up and when not getting a text back feeling stranded, which we were.

Cons: When phoned for a pickup from airport, they had closed for the day stranding us without accomodation and losing a half day of our holiday had to sleep at airport not something I would want to every do again

Pros: Process was smoth through n through but was too busy when dropping off the car not enough staff to handle all that rush .

Pros: Very efficient

Cons: Tried to add another driver that wasn't present on pickup. Their systems are inadequate, as they didn't send the email to the other driver as they said they would. Impossible to get hold of over the phone. Poor service, and on pickup they tried to promote their own insurance policies in preference to the insurance bought via the booking site.

Cons: I felt a bit pressured to purchase there insurance when I already had third party coverage. I ended up being double insured. Did send note to try to recover some of the third party insurance but to no avail.

Pros: A great service, easy pickup & drop off

Cons: Everything was very smooth

Pros: Got a car that had big issues. Had to return to the rental for another one.

Cons: Poor car conditions.

Pros: very helpful and friendly

Cons: cars need tinted windows

Pros: Staff were very friendly Car was as described. Car return was very easy

Cons: Airport pickup shuttle service is automated and reported to take 20 minutes. After 50 minutes we gave up and got an uber to pickup site. Car was overdue for service when we picked up. Tyre sensor was broken on pickup so warning light was on for 3 weeks we rented car

Pros: Everything worked well for our trip, no hassel

Pros: Friendliness, the process was easy

Cons: One staff member.

Cons: The car wasn’t 100%

Pros: Price

Cons: * Quality of the vehicle * Customer service * Fear tactics employed by the agent

Pros: Good quick service and airport shuttle

Pros: Professional service

Cons: Beaucoup de personne pour le Check in.. de plus le personnel parle très vite et ne prend pas beaucoup de temps pour tout expliquer pour les touristes

Pros: Guidance for car insurance

Cons: Faciliting for early drop off of the car; however, I found Uber as the best and convenient option to get to the Airport.

Pros: One of the staff installed baby seat for me. Other than that my experience of the company was extremely disappointing.

Cons: As above

Pros: The car was new and in excellent condition

Cons: When I collected my car I was asked if I wanted to take out the extra protection. I declined as my travel insurance covered the rental excess. It was at this stage that I was advised that if I did not take out the protection that if the car was written off that I would be liable for the full cost of the car. I did question this was told it was this Car Rentals policy. I felt that I had no choice but to pay the additional $364.88. I left the office feeling that I had actually been scammed.

Pros: They are kind and very fast process when pick up & drop off the car.

Cons: It's little bit far from the airport, but they provide free shuttle bus.

Pros: Helpful and quick pick up and drop off.

Cons: Shuttle from airport took way too long to arrive and I had to use an Uber instead. We got lucky and shuttle to airport was ready just as we arrived, but others said they’d been waiting a long time. Child car seats were also a bit low quality, some shoulder pads missing.

Pros: good service

Cons: nothing

Cons: Understaffed on Monday 30/12 at 4pm. One person serving. 6 customers waiting.

Pros: Kindness of the guy when I picked up the car.

Cons: I know that the pressure of the wheels is something that I shouldn’t be worried about, but I prefer to rent a car that is in perfect condition, just to not have problems during my trip

Pros: Used numerous times now and no hassle at anytime easy pickup from airport, easy pickup of car, easy drop off procedure and shuttle back to airport smooth process

Pros: The lady of agent is super good, very helpful and respectful. Thanks!

Cons: So far so good

Pros: Terrible service. Long wait times to pick up and we waited over half an hour for the shuttle on returning the car.

Pros: Was able to choose the specific car model at my price level.

Cons: It wasn’t clear how to get the shuttle bus once getting off the plane.

Pros: On arrival service was good, rental/hire process explained.

Cons: Still waiting for my $500 security deposit to be unfrozen & re-deposited back to my bank account.

Cons: Nous avons appelé plusieurs fois and nobody answer…

Cons: we wait for pick-up 1hr in a heavy rainy day with another family who was with a little kid

Pros: Not good

Cons: The time they took to return the money (500 dollars) when I picked up the car. I even had to contact them

Pros: The pick-up agent was friendly and very helpful.

Cons: The car I hired - MG HS - is probably the worst hire car I have ever driven. Never again an MG. The manufacturers ought to be ashamed of themselves!

Pros: Nice service from counter staff Cheap ish.. despite dubious insurance cover.

Cons: Their booking partners are badly informed and trained regarding the local office pick up hours. Spent hours stranded at airport and then much money on taxis. Also received a defect fine from police as left hand front tyre was not roadworthy. Also lots of little damage all over the car that needed to be documented/photographed before moving off. Insurance paid seemed to be almost a formality given what needed to be paid for "full cover" Bait and switch.

Pros: They upgraded the car and waved one day of rent (not insurance) as a compensation of trouble they made. They offered Audi as an upgrade, but turned out HAVAL suv!

Cons: I had to change the car 3 times! Because of technical faults in the card! In addition, the agent could not find two cars in their own yard, and had to replace the keys! As a result, it was definitely more!

Pros: Really helpful and cheery

Pros: Friendly staff

Cons: Had to wait for 25mins before the shuttle returned for collection.

Pros: The car was awesome. It did take a little to get the indicators on the wrong side. Would also have been great to be shown about the cruise control, however they did not have time, the line up was out the door.

Cons: It did take a little to get the indicators on the wrong side. Would also have been great to be shown about the cruise control, however they did not have time, the line up was out the door.

Pros: Great helpful staff I needed a bigger car to carry sporting equipment than ordered and the staff organised it immediately.

Pros: The service was great, friendly and helpful. Even had a laugh which is awesome makes you feel more relaxed

Cons: Friendly, helpful

Pros: Staff

Cons: Nothing

Pros: Easy, no hassle

Cons: Wait to pick up car was a little long, otherwise very good

Pros: Efficient service and lovely people to deal with.

Cons: Nothing they were great.

Pros: The rental desk representative was excellent and thorough.

Cons: The airport shuttle service left a lot to be desired. 20 minutes wait was a joke. There were 2 of us. High numbers of people waiting for transport from the airport to Bargain Cars meant that the main driver had to be taken in a shuttle first, with the passenger to supposedly follow in the next shuttle. The passenger finally got on the 4th shuttle that was sent after waiting for an hour. Also tred on one of the tyres was minimal. In NZ the car would not have passed a warrant of fitness.

Pros: There was a problem with the car, we returned and car was quickly exchanged

Cons: Nothing

Pros: Friendliness,speed,efficiency.

Cons: None

Pros: We had a good experience overall and I would use them again.

Pros: Friendly

Cons: No handover when giving you the car

Cons: Customer service at pick up and drop off were rude

Pros: Great service, friendly staff and car was real value for money.

Cons: Everything was great except for the transfer from the international terminal to the car rental location. Bargain car rentals promised a shuttle and that I should contact them on arrival. That was a complete failure as their automatic system cannot send text messages to international members. I had to take an Uber from the airport to the rental car location. Not the end of the world and would’ve been acceptable if I just knew about it upfrontexcept in this case, I spent 45 minutes screwing around

Cons: フルカバーに入っていると言ってるのに、ここでは保証効かないから保険に入れと勧められる。

Pros: resonably straight forward to deal with. Its never easy when you have to get a shuttle to pick up car

Cons: none of there cars had navigation and we would not use them again for that reason only. we had trouble find a rental car that we knew would have navagation , so we chose the cheapest

Pros: very fast

Cons: nothing

Pros: Great customer service and easy pick up and drop off.

Cons: Nothing, all good.

Pros: Collect & drop-off service was good

Cons: The van driver who collected us was a bit surly, overwhelmed by having too many customers & too much luggage to collect at once.

Cons: Raised an issue about the lack of fuel in our car when we collected it, dropped two bars by the time we got into the central city of Brisbane..staff stated “did you take a photo of it” to which I responded no because I was in fact driving at the time. Didn’t seem to really care and told me they can’t believe me if I didn’t take a photo. Abit rude I believe.

Cons: Insurance and not knowing about that and the bond. We weren’t told about that until we arrived to pick up the car and after we had already paid online.

Pros: Pl

Cons: Car due for a service and had to change it took 30 minutes extra

Pros: Helpful staff

Cons: Nothing

Pros: Collecting and returning the vehicle was quick

Cons: Shuttle bus driver taking us back to the airport was extremely disappointing

Pros: They were able to provide an upgrade directly without delay.

Pros: Reasonable car at a reasonable price.

Cons: The extra toll surcharge, which shouldn't be necessary.

Pros: good value for car type

Cons: Very poor communication for meeting shuttle bus. Was supposed to receive text with instructions, never got one, this happened to several other people we spoke to during the long wait period. Very long wait in line & processing paper work on pickup, nearly an hour. Had to wait for car to be finished being cleaned from last users.

Pros: Not much

Cons: Didn't send texts as asked and slow pick up respons

Pros: Good price, good vehicle quality. Easy pick-up / drop off process.

Cons: Nothing.

Pros: Very easy to pick up drop off. Car boot didn't open had to get fingers under it to open, key fob battery was low, someone's pie crumbs in back seat.

Pros: Very good once we got there

Cons: Pick up didn't happen. After an hour we ended up getting an Uber to transport us to uplift car

Pros: Really easy to deal with and friendly

Cons: I waited 80 mins at the airport for my pickup transfer No one met me when I dropped the car off Poor customer service

Pros: The staff at the counter was nice and friendly. Was a quick process to pickup and drop off car. Good pickup and drop off shuttle service.

Cons: Every now and then warning lights would come on the dash. When rung them they said not to worry about it. Someone forgot to reset the screen. The cruise control didn't work on the car either. Try ring them and you can be on the phone for ages and would finally give up before they would ever answer. They have an option of call back but I got a call back 2 days later.

Pros: Great once we sorted out the Aus SIM card and could arrange an airport pickup.

Cons: Very nice and helpful.

Pros: Friendly and helpful information. Excellent shuttle bus service from Brisbane airport.

Cons: Shuttle back to airport can take some time.

Pros: Good little car, good price and friendly service.

Cons: We weren't shown or pointed in the direction of the car when we collected it. Would have been helpful after a long trip.

Pros: Easy no hassles

Pros: Price of the rental was good.

Cons: Call centre for pick up from airport was a machine recording and we did not receive a call confirmation. However, pick up service did arrive after 25 mins.

Pros: Airport shuttle service and friendliness of most team members.

Cons: One team member was obviously very busy and gave the persona that he couldn't be bothered dealing with me, even when I was trying to report a fault with the vehicle.

Pros: Price, nice car, easy drop off and efficient shuttle.

Cons: Had to wait too long for them to finish cleaning the car and not because we were early

Pros: Efficient transfer to the Airport.

Pros: Very affordable

Cons: Kids car seats could have been better. Although I do understand they get a lot of use.

Pros: All was great

Cons: Every things was great but felt the relocation fee was excessive from Gold Coast to Brisbane at $150

Pros: The car was reliable

Cons: All the above

Pros: Fully explained the insurance and what we had paid for vs what was needed.

Cons: Having to pay a second lot of insurance.

Cons: I hired a Kia and received an MG. The automatic didnt change of gears smoothly. Car was sluggish.

Pros: Value for money

Cons: It took 2hrs from AP arrival to driving out of the rental yard.

Pros: Very efficient pickup and return

Pros: Reasonable

Cons: Na

Pros: No hassle in picking up n return of car. The cars are new n latest model. The staff is very efficient

Cons: Nothing not to like they are efficient n waste no time in getting our car.We were worried if the car could accommodate our luggage cause we book a Sudan car. The staff told us not to worry they will upgrade our car if we can't fit our luggage she even came to check on us if we ok. On returning the car as I said no hassle the staff took our key n we on our way to the Airport

Pros: Great car choice

Cons: Wait at pick up

Pros: This is a legitimate company operating close to the airport with great prices on rentals.

Cons: Nothing against the rental company, just with the car model. I reserved a mid size SUV. The model was a MG. The car was clean and new, however while driving in Brisbane I encountered many hills/slopes. This model of car would hesitate and lack the drive power to start off on these hills. Once the car automatically switched to the next gear the power would kick in and the car worked accordingly. Again this is nothing toward the company and strictly toward the car model.

Pros: They were friendly

Cons: Waiting time for the shuttle No after hours drop off

Pros: Easy communicating

Cons: Of premises from airport

Pros: Excellent and efficient service. In and out in 5 minutes.

Pros: excellent value

Cons: nothing - perfect

Pros: Overall service was amazing and the staff were the best

Pros: Quick, friendly service.

Cons: N/A

Pros: Good service, efficient staff

Cons: Not too bad, a lot of people checking in at the same time

Pros: Friendly check in, great pick up and drop off

Pros: Low price and the security deposit the lowest I could find.

Cons: Unfortunately, not enough workers and was very busy at time of drop off where there was a little wait.

Pros: Staff was helpful

Cons: Long waiting time for the shuttle bus. Nearly missed our flight on the way back. The car was not fully fuel filled when we picked up. The right rear tyre was found low pressure when we were on the way to join a wedding party, spent some time to fill up, almost missed the start of the wedding ceremony which was the main purpose for the trip.

Cons: There was a few things about the car that we believe needs attention: The headlights seem to be in need of adjusting as they were not that helpful at night. The remote lock/unlock did not work all the time near the end of trip and so we think the batteries need changing. The ignition was not working as well as it could be and may need some attention. It was often sticking for us.

Pros: Speedy service, and two team members were super-helpful, beyond expectations.

Cons: N/A

Pros: Great car fast service easy as

Cons: N/A

Pros: The team were great to work with!

Cons: Did not like the quality of the vehicle and the vehicle developed a break issue.

Pros: It was great, no dramas at all.

Cons: Nothing, I liked it.

Pros: Not much!!!

Cons: Awful customer service, incorrect instructions for international arrivals, absolute shambolic organisation…. I mean shambolic, no idea who was getting collected or when. Just a horrible experience from start to finish!

Pros: Poorly manned and too long waiting

Pros: It was quick and efficient

Cons: Being off site and directions to the shuttle pickup service were not the clearest

Pros: Bit of a wait to pick car up. Few staff available

Pros: Very friendly staff who really know their jobs

Pros: Quick check in and pick up.

Cons: Trying to call and being on hold for quite a length of time.

Pros: Information was accurate and picking/dropping car process was easy.

Cons: The windscreen washer container was empty!

Cons: It was hard to contact anyone by phone

Cons: Find it very annoying you can take the bond money out of my account instantly but depositing it back in is now 4 days and counting ?😠

Pros: Service was good on pick up. But drop off was shocking!!! The Asian guy didn’t explain anything to us just said are you returning a car. Then took keys and we waited to see if he would check the car and explain to us on bond refund and tell us the van to take us to the airport would be here soon. NO explanation at all. We had to go up twice to ask the questions!!!! Not happy with drop off

Pros: Car given was excellent and easy to drive.

Cons: Got stranded at Brisbane airport with no pick up.

Pros: Shuttle staff was excellent. The care hired was excellent

Cons: Pick was too long. One staff at counter.

Cons: Very poor service at brisbane depot. Poor vehicle condition. Damage n dent everywhere. Very unsafe to drive. Had to drive 2 hours to get a different rental.

Pros: Efficient, friendly and good value

Cons: The rental car lot is a bit tricky to find using GPS directions

Pros: Down to earth straight forward process—-once you get to the pick up yard.

Cons: Vagarie of the 500 $ deposit.

Pros: Drop Off service is fast

Cons: Lousy car with lot scratches, brake problem, dirty.

Pros: Easy experience

Cons: A bit hard to find depot on return to Brisbane

Pros: Very good service with time to show you round the car

Cons: Would have been nice to have the 12V outlets working.

Pros: quick detailed service

Cons: drop off rental took over 25 minutes

Pros: Young man at desk super helpful and friendly

Pros: Definitely great after service in regards to maintenance.

Cons: Some staff members were a lot friendlier and more approachable than others. Some go out of their way to help and I felt like others were just there to get paid. But overall a great experience and I would rent from here again and recommend to my family and friends.

Pros: Great it all worked smoothly

Cons: Just one suggestion, if you provide mobile phone holder that would be perfect. Understand that if it gets broken then you cand deduct from the bond. Otherwise that will help geeatly. Most of car comes with phone connected to display but MG zs isn't compatible with Android.

Pros: Beeny (i think that was her name) was very friendly.

Cons: The shuttle driver was not at all helpful - he didn’t even offer to help with bags.

Pros: Very easy systems to follow

Pros: Agent was attentive and helpful, making the pick-up process smooth and at ease

Cons: Had to wait for a very long time to be attended when returning the key. There was only one bus service running at the time and it was slow. Nearly missed our flight as a result

Pros: First car we were allocated had a smell to it so they swapped it straight away to a different one.

Pros: shuttle bus was quick to pick up from the airport and the picking up and dropping off of car was quicker and easier than I thought it was going to be

Cons: had to wait a little while for shuttle bus back to airport but wasn't too bad

Pros: Good pick up and drop off.

Cons: When collecting car, the agent just leaned back in his chair and got us to fill out all of our details online with almost zero interaction.

Cons: You gave me an unsafe car. Your paperwork states you checked it but clearly the car was not checked at all before handed over to me. Bald tyres, low tyre pressure and very poor brakes which needed urgent replacement. The car had to be towed from my property

Cons: We travelled from Sydney to Brisbane for holiday and had a bad experience when returning the car. On Sat 20th Jan, we arrived about 5:40pm to return the car but found the office was already closed and locked. On the office door, it says clearly says the office close 6pm on Saturday and Sunday. At the same time, the airport shuttle bus also arrived. But when we parked the car, the driver of the bus was already disappeared. We tried to call the 1300 numbeer to arrange airport shuttle bus but was

Pros: After a breakdown they did send a mechanic fairly quickly as well as a tow truck after it was determined the car was not roadworthy.

Cons: At the time of booking, it indicated that we would receive a Hyundai or equivalent. Turned out we were given an MG which ran really rough and ultimately broke down. After I called Bargain Cars to report that the car was running very roughly, I was told that this is normal and there was no alternative vehicle available. It was only after it broke down that they found an alternative car for me.

Pros: Easy to find and friendly efficient service

Cons: Nil

Pros: The car was nice and tidy. Staff was very nice and supportive at the time of drop off.

Cons: My flight was delayed by 2 hours so I called Bargain car to pick up my car in after hours. The call center person tried to contact the Brisbane Branch however she was unable to connect to Brisbane branch. at the and I have to organize someone in Brisbane to collet the car.

Pros: very easy to deal with them. staff very friendly.

Cons: I dont like it when you book online and you get their full insurance cover only to find out that it actually isnt full cover at all and its best to pay when you get the car. My advice - dont pay for any insurance online and do it only when you pick the car up. Saves double paying.

Pros: Professional staff who didn't try and push extra insurance

Cons: They didn't seem to want to rectify paperwork after we found several small marks and dents when checking the car before we left. I was told just to take a time stamped photo of them to prove it wasn't us.

Pros: The person that looked after us was nice and helpful

Cons: We didn't expect to drive an MG it was very basic and it was in great need of a detail the car was smelly it had no navigation , it wasn't fuel efficient and the light bulb was not working, we were really unhappy driving this car.

Pros: Keen to help and provide support.

Cons: Long wait on phone calls

Pros: overall good and fast

Cons: Use of after markets car mats were an issue. They caused a safety hazard by bunching up under brake and gas pedal

Pros: Friendly efficient

Pros: Freindly and efficient

Cons: None

Pros: Quick

Cons: Nothing

Pros: Very impressed with the friendliness of the Bargain staff.

Pros: ...

Cons: it's unacceptable to wait shuttle for an hour. queueing for registration for half hour. only 1 counter open. give you a key and go out to find the car by ourselves without exact parking location

Pros: *The price *Customer service when booking a baby seat over the phone *Email communication prior *Friendly agents in person who gave us a petrol discount due to our wait time

Cons: *The long wait at the airport shuttle bus pick up point (at least 45 minutes) *The long wait at the car rental place *Finding out that I need to pay $1000 instead of $500 for a security deposit as I am a first (and last...!) time client *Being given a baby seat to install after such a long wait, after being told by the representative that they don't know how to install it... Two representatives admitted to not knowing how to install it, one ended up installing it but insisted I still check.

Pros: none

Cons: long pick up to the location. Wait for more than 40mins at airport with baby. they wait till full car only pick us!

Pros: Price, customer service

Pros: Quick and easy

Cons: Nothing

Pros: Friendly representatives

Cons: Was unaware of the $500 bond until I arrived to pick up the car, still waiting for the money to come back

Pros: Nothing

Cons: All of the above. mainly car not working correctly.

Pros: I hated every minute of my experience with your unhelpful robotic staff who constantly told me as I wasn’t fully insured any minor scratch would cost me dearly. He repeated this over and over until I just told him to take the money so I could get out of there. No help whatsoever

Cons: As above. Staff just wanted my money

Pros: Overall good service

Cons: N/A

Pros: Everything

Cons: Nothing

Pros: Pick up was easy and staff very helpful to setup the car seat.

Cons: Return process was slow and confusing. Staff didn’t know where cars were supposed to be returned, asked us to queue up (when there was a long queue for people picking up cars) to return the keys but after a long wait just said we could pass the keys to them and that was it. Wasted time queueing for nothing if they could have taken the keys straightaway upon return.

Pros: I tried to cancel my booking - and never actually hired the car and didn’t cancel in time by the time I got a response - I was directed to the third party website I’d booked through and I was told I was under the 48hr period. So I had was 3 days trying to get through - got nothing refunded and no credit. Not happy - will use a more well known company in future.

Pros: It was great value for money.

Cons: It took us over an hour to be collected by staff to get the car and then we had to wait about an hour at the rental office before getting the keys, so a total of 2 hours which isn't really acceptable. There was not enough staff or buses to match the demand of people booked at that time. People pushed in front as there was no system, it was very poorly managed and organised. We had to call up and ask about something and it turns out we were given the wrong vehicle also!

Cons: The insurance is convoluted and not clear and very expensive. Especially when I rent the car indirectly from Bargain. A comprehensive insurance should be embedded into the rental price so the experience would be more relaxed and smooth.

Pros: as said above

Cons: all good

Pros: The lady at the counter sorted out our insurance confusion and was very efficient

Cons: The pick up from Brisbane airport was poor. We phoned and answer service to say we were waiting. The service said we would get a text which never arrived. We waited for about 45 min for the shuttle and the driver offered no help - told us to load the cases into the already full boot. The return driver was much better as he loaded one of our two cases

Pros: Quick and efficient

Cons: Car didn’t have sat nav

Pros: Pick up was quick and easy

Cons: Drop off was a bit slow - a lot of people and only one representative at desk. It wasn't until waiting awhile that we were told we could drop off keys if car was full (petrol) and no damage - that cleared half the people in the place.

Pros: Easy to pick up car and desk wasn't busy at the time of pick up

Pros: We waited at the airport send confirmation text 3 times and no reply , people in front of us had been waiting for hours, had to send van back several times to pick every body waiting in front of us .

Cons: Finally got to car rental place and it was a 2 hour wait in the baking sun ,no shade no water , .Staff were fabulous doing the best they could .4 hours later we left for maloolooba,got there engine light came on , next day checked oil and water and didn't use , told staff when we dropped it off and they didn't givet a f#!* .

Pros: Affordable, great service

Cons: 2 people sick on the day meant the pick up process took 1 hour waiting in line, with no water offered, no vending machine in the office.

Pros: Easy to talk to attendants & explained everything clearly

Pros: Representative was very sorry about the wait.

Cons: Rang the number given regarding pickup from airport but wasn't rung back to confirm pickup. Had to ask another rental company where we should go to be picked up. Then had an hour's wait to get to the counter as short staffed. Felt pressured to purchase extra insurance cover .Told to wait outside as the car being washed & someone would come and get us when car ready. Waited 20 minutes b4 seeing our car sitting in carpark. No instructions as to closest petrol station to fill when returning

Pros: Exceptional

Cons: Nothing

Pros: Nothing

Cons: Once arriving I explained (and showed) that we had multiple insurance covers already, after going back and forth we felt were pressured to take out more insurance to speed the process up so we could get our car and out of there. Another $280 NZD!!!!

Pros: Reasonable price

Cons: Waiting 1 hour for service

Pros: Close to the airport,

Cons: Staff were rude on drop off, gate was in a different place from where we picked it up, they didn't show us to the car, car didn't have a GPS, and shifted gears weird

Pros: Nice people

Cons: Unsafe car. Extra push on insurance

Pros: Staff were friendly and helpful and looked certainly under pressure with the numbers of people picking up cars at the same time. Shuttle service was great to and from the airport. Much appreciated, thanks.

Cons: I can't really fault it. Excellent.

Pros: Easy process very good courtesy bus service

Cons: Took to long to return keys when dropping car back had to wait for to long nobody came to assist but did eventually

Pros: Good prices and quick drop off

Cons: No Etag in car. Service charges for processing tolls. Front seats were very stained. check in proccess a bit lengthy.

Pros: Cheap and vehicle was very clean and tidy, thank you.

Cons: Need to improve customer service over the phone, waited 30 minutes to speak to someone. Had some issues adding extra drivers via email, would be excellent if the form was sent via text or a physical form given to the driver and filled and scanned by the extra driver and emailed through as the emailing system was faulty and frustrating.

Pros: Efficient and fuss free

Pros: It was a simple and smooth process

Cons: It was a simple and smooth process

Cons: Was difficult to find meeting place at airport

Pros: Service was ok & friendly. The car we had was over 126000km. I ordered a Toyota Corolla or similar which was a Hyundai - which if I known that I wouldn’t have ordered. I was very concerned the car wouldn’t make it as making strange noises.

Cons: Airport drop off and pick up - was a bit hard to find.

Pros: Quick and easy

Cons: Nothing

Pros: Friendly and great servic

Cons: Took longer than normal for shuttle to airport but still efficient.

Pros: It was less expensive than the other options.

Cons: Poor quality service, for a cheaper car rental.

Pros: The shuttle drivers were helpful and pleasant.

Cons: The traffic flow into/out of the facility was problematic.

Pros: Quick to pick up and drop off once picked up from airport

Cons: Slow to get us from airport and ended up very expensive with hidden cost.

Pros: Unfortunately didn’t like the MG rental car. Too under-powered and Apple car play only worked intermittently.

Cons: After getting off an international flight we Didn’t like waiting over an hour for the shuttle to take us to the rental car when they told us it would be a 20 minute wait. Not sure I would use again due yo the long wait to take us to the depot. Whilst waiting plenty of other company shuttles came and went multiple times.

Pros: Nothing. Everything about it and the car was grubby and unpleasant

Cons: The lobby area was dirty, another customer was creating drama about the excess and it wasn't handled well by the staff. The car was filthy old and overall it was a dreadful experience

Cons: Where do I start? No signage at airport for pick-up point. Called on arrival as directed. Messaged by company, could be up to 20 min wait for shuttle to depot. Waited 35mins. When arriving at office waited 15mins in line at counter. 1 service staff, 6 customers waiting, various other staff wandering in & out with no seeming purpose. Followed advice to arrive at 7:55 Sat morning for 1st shuttle back to airport for 9:40 Jetstar flight. Shuttle left at 7:58 for airport, without us. Hopeless all rou

Pros: Friendly

Cons: Shuttle service too slow

Pros: The agent that served us Bindy was very helpful.

Pros: Awful service

Pros: friendly and easy to communicate with

Cons: nothing specifically

Cons: Should point out the cat rego number on key ring as some places with 1 look like I and caused parking ticket. Would be helpful tip for tourists

Pros: The agent is helpful and efficient.

Cons: No one pick up the phone when I call. I need to drive to the car rental center and extend the rental time.

Pros: Online customer service is horrible 😑

Cons: Online customer service

Pros: The personnwho attended us was very rude and lack customer service. He was fine at first bu when the scenario changed, his mood just went downhill. Even rolling his eyes and sighing. That is his job, and his job is to make sure clients get a SAFE and CLEAN car from the start! It is very disappointing!

Cons: Staff was not trained properly on how to deal with clients and how to handle difficult situations. Safety os very poor as well. The fact they released the initial car for us to use without properly checking it is a violation! My family could have been in a very bad accident because of that! I have photos to prove! Improve their system! I would never rent from bargain rentals again. I do not reccomend!

Pros: all good

Cons: shuttle a bit tardy otherwise very happy

Pros: Clear instructions on where to drop off the car and the free shuttle from and to the airport.

Cons: The bays for the meeting point on arrival at the airport are no longer numbered so it took some time to find the right place to wait for the shuttle.

Pros: Everything, they were really great

Cons: Probably not enough rental agents for the amount of people coming to pick up and drop off cars

Pros: It was really hassle free and seem less car rental. By far the cheapest option and car was ideal for what we needed it for.

Cons: need to change drop off time, sent emails and did not reply.... when arrived to pick up, didn't want to help at all

Pros: Airport pick up and low cost.

Cons: Check in was so slow on the Saturday morning and during drop off I asked if the shuttle could drop me off at the IBIS Brisbane airport instead of the domestic airport stop and 3 agents said no, then drove right past it. Literally went through a round about next to the IBIS. I had two kids and the walk was fine however, we drove right past it? Top Service would have simply dropped me and my kids off.

Pros: Prompt replies via email regarding modifications to pick up n return timings. Friendly and helpful staff

Pros: no much , when you call them all you get is an automated computer and no way of communicating verbally with anyone , especially when we turned up at the office and 5 people where working on site ! VERY POOR

Pros: Great vehicle and condition. Very reasonably priced.

Cons: Waited quite a while at the airport for shuttle and then there was also a lengthy wait at the agency due to it being very busy.

Pros: Price and ease of uplift

Cons: Nothing

Pros: excellent friendly efficient service

Pros: Good condition of rental cars

Cons: Time taken at pick up

Pros: Booking on line easy, drop-off service great.

Cons: As already advised, pick-up at Brisbane airport was shocking.

Pros: Car was good for the money.

Cons: Extremely disappointed with the overall service, when we arrived we required to phone a number to receive pick up details that did not happen after 3 attempts then spent 25min trying to talk to someone in the pouring rain, eventually got that information, queued for 45min to speak to an agent to pick up care who had no information that I had paid for full insurance waiver!,. Upon return I instead that one of your agents inspects the car, that I requested a receipt that the vehicle had been retur

Pros: Car rental price

Cons: Pickup information said turn left at Brisbane Intl airport when exiting and go to area 3. There was no numbered area 3 where we got picked up. Waited long time at rental company. Car was dirty. Problem fixed by Manager. Had issue with Agent outides but Manager fixed this issue.

Pros: LOVELY DESK SERVICE, QUICK PICKUP

Cons: OPENING HOURS FOR SATURDAY

Pros: Easy-to-use and good access to airport