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Abaa Car Rentals at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: It all went very well from start to finish
Cons: Not being available at the airport
Pros: They replaced the car
Cons: The car broke down and they only refunded two days
Cons: A bit of a trip from the airport. It was good that there was a free shuttle, but it meant extra time. Would have been better to pick it up from the airport. Pick-up location was not obvious.
Pros: Very efficient and friendly staff. Timely airport transfers included in cost.
Pros: Took along time to rent & return vehicle only 1 staff member trained to do rentals
Cons: Not very efficient & still waiting on my bond refund
Pros: The overall experience was great from booking online to shuttle drop off and everything in between.
Cons: Family members
Pros: Everything was just as it should be: timely delivery; friendly, efficient, helpful interaction.
Cons: There was nothing I disliked.
Cons: I have called Abba a couple of times to get my deposit back. It has been 17 days but there is no refund yet. They have tried to delay the refund again and again. I will not use them again.
Pros: Simple and easy. Agent was very thorough. Process didn't take long at all
Pros: good customer service and cheap in price
Cons: See above re authorisation hold money.
Pros: i love the fact that the rental is available from the airport - no need to rely on shuttles, and obviously perfect for returning to the airport as well. the car was perfect for what we needed. the representative was waiting for us on our arrival and he gave very clear instructions about the car and return. gr8 service.
Cons: My only gripe is the time it is taking to get our bond returned (minus tolls). I would of thought it would take less than a week to sort out. It has now been 7 working days.
Pros: Rep was waiting on arrival, took me to the car which was very close by. A seamless collection and drop off procedure.
Cons: I didn't like the $5 flat fee for Brisbane toll roads. Most tolls I went through were less than half of that. Abaa made more money than the Toll operator. I have used other companies hire cars in Brisbane before and was able to have the tolls charged directly by the Toll Operator to my credit card, so I wasn't overcharged. Inspecting the car on collection by torchlight at night, it was impossible to see the many pre-existing small dents on the bonnet and roof which I suspect were hail damage.
Cons: They were rude on the phone and closed before my flight got in at 3pm.
Pros: The guy that handed the car over to me was extremely helpful and concise. A really nice chap.