Jucy at Brisbane Airport

Pros: very competitively priced.

Cons: -

Pros: They went the extra mile

Pros: Friendly efficient staff

Cons: There was a bit of a queue for drop off and one group didn’t fit in the shuttle but we weren’t in a hurry

Pros: Quickness

Cons: Simple and efficient

Cons: Customer service was poor, and the vehicle was sluggish with no radio

Pros: Price and condition of car.

Cons: Had to wait 3 hours before office opened

Pros: Cheap

Cons: Car was full of rust and struggled getting up hills. Was really old and unattractive

Pros: Shuttle service

Cons: Condition of vehicle , Report not showing dents and scratches .

Pros: Girls were friendly

Cons: I paid for the top insurance but still needed a $3000 bond that takes a week to be sent back, they gave me a condition report of car when I picked up and asked me to sign, I said no I will look at the vehicle first, there were over 20 damages that were not listed. The top insurance doesn’t cover roof damage for example if it hailed I wasn’t covered. I have never had a car rental agreement so ridiculous in my life and if I hadn’t have checked the car over before taking it and ammended condition

Pros: The location for picking up car is good

Cons: The bond is a little bit high

Pros: Excellent first staff member when picking up car, unfortunately the agent that dealt with us when dropping off, did not even bother to give eye contact. Chris the mini bus driver was cheerful, helpful, and a credit to the Company.

Cons: Second agent needs to brush up her people skills . Front facing staff are the face of a company.

Pros: When we had flight delays they were accommodating in letting us drop off at a different branch, which meant instead of having to go up the coast when planned (but then didn't have to), we could drop it off in GC and continue with family... this was really appreciated - thank you!!

Pros: The Service was good and the sisters were very pleasant and friendly.

Cons: We paid $3000 for the Rental for 3 weeks but then found out we were paying another $3000/$5000 if we had an accident in it. We missed reading the small print which should actually be larger print and then there would be no big surprises or shocks.

Pros: Nothing.

Cons: Incredibly rude and unhelpful. Were not willing to wait just a little bit so I could pick up the car, I had to miss out on a day's worth of car hire as they were not willing to wait 15-20 mins for me to get from the airport. I also had to pay for two taxis to get to/from Jucy. Despite having full insurance, apparently I am still not covered for my loss via discovercars. So I will not be recommending Jucy or Discovercars. The manager seemed rude/bullying to his staff when I got there.

Pros: Excellent service, which was quick and easy

Cons: Nothing

Cons: Cars are very old!! They need to upgrade cars urgently

Pros: Courtesy, helpfulness, Megan in NZ was extremely patient

Cons: After hour pickup was most unsuccessful. Lock box was useless. Need a more detailed map in helping to return the car. Very few buildings have numbers

Pros: I was given a very old car at first but I was lucky too get a better one when I complained

Cons: Simple

Pros: The staff member at the rental desk was friendly and the process was easy.

Cons: I choose Discover Cars/Jucy because the one-way car had the lowest price. With that price, I didn't expect a new or near new car. However, the car I got, which was Toyota Corolla, had 416K kilometers on the odometer. I couldn't imagine a car rental company would put a such old car into a customer's hand. It's not safe! I didn't notice this until I already drove far from the rental company. There was no way I could ask for a different car. I felt lucky that the car didn't broke.

Pros: Nothing The shuttle to collect us was an hour and quarter late. Phoned them 3 times . Person in phoned rude unhelpful. The car we were given front bonnet couldn’t shut properly, when starting car the belt would scream.

Cons: We were not told to return car fill .we had trouble finding petrol station so decided to jet juicy fill and pay a premium . Told not allowed once we got back so had to drive round find petrol station. When returning keys they did not even want to check the car with us. Extremely rude guy.

Pros: Easy drop off

Cons: Old dirty car. Bad customer care while in the road when we had engine issues with the car.

Pros: The prices was easy & straightforward.

Cons: The car felt "tired" and a bit "warn out"

Pros: Great and juicy!

Pros: Staff were very helpful and polite

Cons: The wait to collect the car, through no fault of anyone's was too much for my husband's health

Pros: Quick and effecient.

Cons: Nothing

Pros: prompt friendly professional

Cons: the cars

Pros: Professional

Cons: Nothing

Pros: I was flying early morning on Sunday and the staff arranged a Uber to take me to the airport as drivers are not available until 11 am in the morning.

Cons: All good, , I didn’t had any issues with them

Pros: As exopected

Cons: BUT all so so different to my fathers rental via you with bargain car rentals ???

Pros: Reasonable rates. Shuttle to and from airport was quick and easy.

Cons: Slightly less convenient location away from airport, but offset by the lower rates.

Pros: No issues apart from return address in Sydney needs updated on their rental agreement form.

Pros: good car at good price

Cons: distance from airport, long wait to be picked up

Pros: Helpful staff. Fully explained all.

Cons: Car radio kept not working. (Cutting out and not coming back on.)

Pros: Everything I’ll use this company again.

Cons: All was fantastic.

Pros: Friendly staff. Easy process, very informative. Upgraded the car which we really appreciated.

Cons: Nothing

Pros: Efficient friendly service

Pros: When we got there to pick the car up it was exciting

Cons: The distance from the airport and your office not been open after 5pm and a shuttle after 5pm

Pros: Initially staff were friendly however could not accommodate us to have the car that we thought we were booking. Instead giving us a car approx 10 years old.

Cons: Upon returning the car, we filled up with fuel as we approached Brisbane the fuel indicator was on full. Virgin Australia unexpectedly brought our flight time an hour early so we were rushed for time (out of our control) and filled up with fuel before we hit the busy streets of Brisbane. When we returned the car they said it wasn't full and then they refused to shuttle us to the airport as per our agreement. We paid $18 for an uber and were excessive charged for fuel and fees totalling $63.

Pros: The representatives at the Jucy depot was extremely helpful.

Cons: Jucy was great.

Pros: No fuss. Value for money

Pros: Efficient and friendly, giving us tips before we drove the car.

Pros: The car broken down at the second day of the booking

Cons: I put a 3000 bond when got the car its been more than happy week and I have not got it back

Cons: Filthy cars - old and beaten up. Nothing like pictures. Certainly not COVID clean

Pros: Efficiency, great communication, friendly service and clean, undamaged car. Professional manager.

Cons: Cannot say I disliked anything. Will certainly book again.

Pros: friendly likable staff

Pros: Prompt service

Cons: We booked an intermediate sized car which turned out to be very small

Pros: Good customer service

Cons: I applied for a Toyota Corolla but got a Hyundai car unstead

Pros: More economical choice during times when car hire costs seem ridiculous.

Cons: Only fault was key was not automatic locking and unlocking - had to do it manually and sometimes you just forget and have to go back to car to check you locked it.

Pros: Discover stole my money, won't return emails or phone calls

Cons: Discover stole my money, won't return emails or phone calls