Jucy at Brisbane Airport

Pros: Not much

Cons: We rang BNE JUCY (after a 3am NZ start) to be told there was no one to pick us up, so we had to taxi to the yard, we waited in a long queue to arrange our booking to then be told it wasn't ready, to then be told our drop-off location would be shut the following week. The car felt like it was going to fall apart, it was not cleaned properly. The whole thing was terrible.

Pros: Rental car that did the job at a good price

Cons: Rental car wasn’t ready when we went to pick up. Had to wait over an hour for them to clean it.

Pros: Friendly,efficient service

Cons: El Cheapo sedan aircon virtually non existent

Pros: Service Good 👍 but Check l/Hand Wiper Blade Not Locking Into Position will damage the windscreen if not locked

Pros: Great service

Pros: Jucy service was fin but using a booking agent was misleading and cost us extra money for a sub-standard car

Cons: No notification of being closed when car dropped off. Few issues with car - Bonnet popping open every journey and right side passenger door not shutting properly due to rubber lining coming away

Pros: Clear instructions. Easy to find and the staff we met were very friendly and helpful.

Cons: Leaving the car without handing the keys back over, leaving them on the desk for anyone to take and not having the confirmation everything was ok with the car.

Cons: The car broke down and had over 328,000km on the odometer how could you possibly think it would be reliable for a hire car?

Pros: Value for money

Cons: There was a fault with the headlights

Pros: See above

Cons: See above

Cons: The car was not in great shape. No power on uphills, dangerously slow. Shaking steering wheel, wheels probably need alignment. Plastic in the car interior, especially the steering wheel, is sticky, heat damaged. The rental cost is high for the quality of the car.

Pros: The lady representative was extremely helpful - the best I have ever experienced in car hire companies

Cons: The car was a bit old and battered but did the job, so no complaints

Pros: Nothing positive to say

Cons: Whilst the car got me to where I needed to be without physically breaking down, there were so many problems with the car I am actually amazed they consider it road worthy. Old car, very high number of km on clock.

Pros: Customer service amazing, the car was very old but mechanically fine

Pros: Friendly enough and timely

Cons: The pick up driver was too chatty

Pros: Friendly

Cons: Car was old and dirty

Pros: Cheap and Quick.

Cons: Old car. I could only unlock the car by key.

Pros: Great price and very efficient pick up/drop off with great staff

Cons: I would have liked to know that I was getting a car that was 4/5 years old with 300km on the clock and it was super basic in terms of equipment. Only when I picked it up did I realise why it was so cheap - doesn't mean I'd have gone elsewhere but as a customer, I'd like as much relevant information as possible before I decide who to use.

Pros: Nothing

Cons: I found talking about the fact the car yard was closed to the person at the office was a complete waste of time.

Pros: Staff was pleasant to deal with

Cons: Vehicle was filthy and run down. Calling them for a shuttle was impossible so we ended up taking an Uber.

Cons: The car had done 395000km and whilst it didn't let us down it was far from being a car that I would be proud to be seen in. Every panel was either slightly scratched or scuffed or marked. When it rained the trunk filled with water which had been going on for a long time as the tools were rusty. I removed the drain plug so that it didn't stay wet. All in all I think I might rent something better next time

Pros: Nothing at all, old car and not reliable

Cons: Nothing at all

Pros: Car suited purpose

Cons: Had to get a taxi to their depot

Pros: Nothing

Cons: Everything

Pros: good

Cons: I was told my cc was to be used to block $300 deposit but my card was actually debited

Pros: See above

Cons: See above

Pros: At both ends the representatives were excellent. No delay in getting on with the rental and same applies to the return in Sydney.

Cons: At Brisbane Airport we could not reach them by phone and had to get a cab to their outlet. Jucy did refund the can fare.

Pros: Car leaked so the boot and floor of the back seat were wet. Got our fabric bags wet and stained.

Pros: Friendly

Cons: late and slow with airport pick up

Cons: I will ensure I proactively dissuade family, friends and colleagues from using JUCY and Discover Cars. Both proved unreliable, unrepentant, dishonest brokers charging me for a service they failed to provide and blaming me for their failure. A master class in rock bottom customer service and business ethics.

Pros: Staff friendly

Cons: When phoned from airport at 11:00am automated voice said it was out of business hours, really. When I eventually got through I was told there was no shuttle driver so get a taxi, they did refund the cost.

Pros: Staff were friendly and helpful.

Cons: The car wasn't cleaned properly before giving it to us. Also the damage report wasn't done before we took the car. You need to check the car over before signing the agreement.

Pros: Easy to check in and very friendly

Cons: Jucy did not provide a shuttle service from the drop off to the airport even though the rental agreement stated one would be available. I had to use an Uber

Pros: Friendly and efficient

Cons: Nothing

Pros: It was an easy experience

Cons: Not getting confirmation that everything was ok with the car on return. All other rental providers provide that straightaway.

Pros: The staff at the office and for the airport transport service was very friendly

Cons: the car was very old although it ran ok. it was terribly beat up, the seats were horribly stained and dirty, waited in the office for one hour to collect my car because "we are preparing your car". I won't be renting from Jucy again.

Pros: Friendly and prompt.

Cons: N/A

Pros: nothing

Cons: shuttle and communication when there was no shuttle

Pros: The car worked and was in good order

Cons: The overall customer service was very poor. No shuttle to jucy, I had to pay a 50 dollar Uber fee to their reception 4 minutes away. Then again from jucy to airport as was not told they stop shuttle service 1/2 an hour prior to their closing time.

Pros: Quick service

Cons: No walk around a with the customer.

Pros: Good communication

Cons: No after hours drop off service

Pros: Friendly staff

Cons: No courtesy vehicle on early drop off

Pros: Customer service was excellent. We were very happy with our car. It wasn't a new car but was very comfortable, economical and nice to drive. We will be very happy to use Jucy again if we need a hire car

Cons: Nothing

Pros: Very simple process and honest people who were very polite and keen to help, unlike the bigger established rental companies!

Cons: The car was a bit dirty but through age more than anything which is what you are buying with Jucy’s brand and type of vehicle.

Pros: Friendly staff and efficient processes.

Pros: Agents were very friendly

Cons: The van JUCY was old, not very clean inside, carriage with torn sticker. Fixing for curtains not all fonctionnal

Pros: Helpful staff at both locations. Car ran well.

Pros: Worst experience ever since decades

Cons: Nothing

Cons: No service provided. The office closed before 4:40 pm, and they don't provide extended hour service at all. I wasn't able to pick up the car.

Pros: Nothing, I received no service.

Cons: The flight was delayed, they knew my flight number but by the time i arrived they had closed and I was left stranded without a car.

Pros: Very friendly customer service, helpful and supportive.

Cons: N/A

Pros: All went smoothly

Cons: Confusing who the rental co was.

Pros: Friendly guy at Brisbane pickup, and also on shuttle bus to Sydney airport.

Cons: The outrageous service charges for so-called "infringements" made after the car hire period. Also the very high charge for an old car which had done over 200,000 km. These in turn impacted the value for money aspect .

Pros: A great crew in Brisbane - Very friendly and helpful staff. They did what they needed to do and did it well.

Cons: The guys were very busy and were stretched to get to serve us, but It wasn't their fault as they were run off their feet, but still got the job done.

Pros: Easy at the counter

Cons: Car should have better be groomed n a wash before handing over

Pros: The customer service was very good, very clear instructions and fast. They also provided free phone holders that other companies charge up to $8 for it.

Cons: Nothing, in general was a good service and I didn't have any problems with the car.

Pros: very competitively priced.

Cons: -

Pros: They went the extra mile

Pros: Friendly efficient staff

Cons: There was a bit of a queue for drop off and one group didn’t fit in the shuttle but we weren’t in a hurry

Pros: Quickness

Cons: Simple and efficient

Cons: Customer service was poor, and the vehicle was sluggish with no radio

Pros: Price and condition of car.

Cons: Had to wait 3 hours before office opened

Pros: Cheap

Cons: Car was full of rust and struggled getting up hills. Was really old and unattractive

Pros: Shuttle service

Cons: Condition of vehicle , Report not showing dents and scratches .

Pros: Girls were friendly

Cons: I paid for the top insurance but still needed a $3000 bond that takes a week to be sent back, they gave me a condition report of car when I picked up and asked me to sign, I said no I will look at the vehicle first, there were over 20 damages that were not listed. The top insurance doesn’t cover roof damage for example if it hailed I wasn’t covered. I have never had a car rental agreement so ridiculous in my life and if I hadn’t have checked the car over before taking it and ammended condition

Pros: The location for picking up car is good

Cons: The bond is a little bit high

Pros: Excellent first staff member when picking up car, unfortunately the agent that dealt with us when dropping off, did not even bother to give eye contact. Chris the mini bus driver was cheerful, helpful, and a credit to the Company.

Cons: Second agent needs to brush up her people skills . Front facing staff are the face of a company.

Pros: When we had flight delays they were accommodating in letting us drop off at a different branch, which meant instead of having to go up the coast when planned (but then didn't have to), we could drop it off in GC and continue with family... this was really appreciated - thank you!!

Pros: The Service was good and the sisters were very pleasant and friendly.

Cons: We paid $3000 for the Rental for 3 weeks but then found out we were paying another $3000/$5000 if we had an accident in it. We missed reading the small print which should actually be larger print and then there would be no big surprises or shocks.

Pros: Nothing.

Cons: Incredibly rude and unhelpful. Were not willing to wait just a little bit so I could pick up the car, I had to miss out on a day's worth of car hire as they were not willing to wait 15-20 mins for me to get from the airport. I also had to pay for two taxis to get to/from Jucy. Despite having full insurance, apparently I am still not covered for my loss via discovercars. So I will not be recommending Jucy or Discovercars. The manager seemed rude/bullying to his staff when I got there.

Pros: Excellent service, which was quick and easy

Cons: Nothing

Cons: Cars are very old!! They need to upgrade cars urgently

Pros: Courtesy, helpfulness, Megan in NZ was extremely patient

Cons: After hour pickup was most unsuccessful. Lock box was useless. Need a more detailed map in helping to return the car. Very few buildings have numbers

Pros: I was given a very old car at first but I was lucky too get a better one when I complained

Cons: Simple

Pros: The staff member at the rental desk was friendly and the process was easy.

Cons: I choose Discover Cars/Jucy because the one-way car had the lowest price. With that price, I didn't expect a new or near new car. However, the car I got, which was Toyota Corolla, had 416K kilometers on the odometer. I couldn't imagine a car rental company would put a such old car into a customer's hand. It's not safe! I didn't notice this until I already drove far from the rental company. There was no way I could ask for a different car. I felt lucky that the car didn't broke.

Pros: Nothing The shuttle to collect us was an hour and quarter late. Phoned them 3 times . Person in phoned rude unhelpful. The car we were given front bonnet couldn’t shut properly, when starting car the belt would scream.

Cons: We were not told to return car fill .we had trouble finding petrol station so decided to jet juicy fill and pay a premium . Told not allowed once we got back so had to drive round find petrol station. When returning keys they did not even want to check the car with us. Extremely rude guy.

Pros: Easy drop off

Cons: Old dirty car. Bad customer care while in the road when we had engine issues with the car.

Pros: The prices was easy & straightforward.

Cons: The car felt "tired" and a bit "warn out"

Pros: Great and juicy!

Pros: Staff were very helpful and polite

Cons: The wait to collect the car, through no fault of anyone's was too much for my husband's health

Pros: Quick and effecient.

Cons: Nothing

Pros: prompt friendly professional

Cons: the cars

Pros: Professional

Cons: Nothing

Pros: I was flying early morning on Sunday and the staff arranged a Uber to take me to the airport as drivers are not available until 11 am in the morning.

Cons: All good, , I didn’t had any issues with them

Pros: As exopected

Cons: BUT all so so different to my fathers rental via you with bargain car rentals ???

Pros: Reasonable rates. Shuttle to and from airport was quick and easy.

Cons: Slightly less convenient location away from airport, but offset by the lower rates.

Pros: No issues apart from return address in Sydney needs updated on their rental agreement form.

Pros: good car at good price

Cons: distance from airport, long wait to be picked up

Pros: Helpful staff. Fully explained all.

Cons: Car radio kept not working. (Cutting out and not coming back on.)

Pros: Everything I’ll use this company again.

Cons: All was fantastic.

Pros: Friendly staff. Easy process, very informative. Upgraded the car which we really appreciated.

Cons: Nothing

Pros: Efficient friendly service

Pros: When we got there to pick the car up it was exciting

Cons: The distance from the airport and your office not been open after 5pm and a shuttle after 5pm

Pros: Initially staff were friendly however could not accommodate us to have the car that we thought we were booking. Instead giving us a car approx 10 years old.

Cons: Upon returning the car, we filled up with fuel as we approached Brisbane the fuel indicator was on full. Virgin Australia unexpectedly brought our flight time an hour early so we were rushed for time (out of our control) and filled up with fuel before we hit the busy streets of Brisbane. When we returned the car they said it wasn't full and then they refused to shuttle us to the airport as per our agreement. We paid $18 for an uber and were excessive charged for fuel and fees totalling $63.

Pros: The representatives at the Jucy depot was extremely helpful.

Cons: Jucy was great.

Pros: No fuss. Value for money

Pros: Efficient and friendly, giving us tips before we drove the car.

Pros: The car broken down at the second day of the booking

Cons: I put a 3000 bond when got the car its been more than happy week and I have not got it back

Cons: Filthy cars - old and beaten up. Nothing like pictures. Certainly not COVID clean

Pros: Efficiency, great communication, friendly service and clean, undamaged car. Professional manager.

Cons: Cannot say I disliked anything. Will certainly book again.

Pros: friendly likable staff

Pros: Prompt service

Cons: We booked an intermediate sized car which turned out to be very small

Pros: Good customer service

Cons: I applied for a Toyota Corolla but got a Hyundai car unstead

Pros: More economical choice during times when car hire costs seem ridiculous.

Cons: Only fault was key was not automatic locking and unlocking - had to do it manually and sometimes you just forget and have to go back to car to check you locked it.

Pros: Discover stole my money, won't return emails or phone calls

Cons: Discover stole my money, won't return emails or phone calls