Simba Car Hire at Brisbane Airport

Pros: Very well run group

Cons: No issues to report

Pros: Great helpful and pleasant staff. Great pricing and surprised with car being late model low milage for the value. Top Effort Simba, will use again.

Cons: Nothing !

Cons: The shuttle service takes a long time. I waited almost 1hr at Brisbane Airport pick up point. For drop off, I waited about 30mins for the shuttle.

Pros: Good rates

Cons: Really struggle to get picked up at the airport. I was waiting 50 minutes lost a lot of time. On the basis I will think twice before I use Simba again.

Cons: You were not open when we went to collect thecar

Pros: Overall service is good

Cons: The deposit money should be put in hold and not withdrawn

Pros: Nice car, good staff

Pros: Everything went smoothly from pickup at the airport to drop off ? Will definitely use them again

Pros: Friendly and straight forward process.

Cons: Nothing

Pros: nice car very helpful good service

Cons: They didn't accept the terms that was in the rental contract about security deposit. They drew the full amount.

Pros: Free shuttle to and from airport

Cons: 2nd shuttle driver not very good. Hard to understand where to go or which shuttle is picking you up. Car conditio.

Cons: See my issue about the final payment, i think Simba did something strange with exchange diference

Pros: Polite, friendly people, good car.

Cons: Didn’t provide a copy of the hire agreement, didn’t tell me about existing damage to the car. Didn’t inspect the car with me.

Pros: Everything was very easy and organised.

Cons: Nothing

Pros: staff were very helpful good customer service and i felt i was treated with respect

Cons: after hour drop off can your operating hours extend a bit more

Pros: Helpful agents and easy process

Cons: the pickup office not a nice place

Pros: The service was very good, the manager helped me setup Google maps so it showed on the cars screen.

Cons: Google maps took me to the wrong physical location even though the address was entered correctly. It took me to a side street behind the address. Check it out and correct with Google Maps.

Pros: Sweet and helpfull girls at the office

Cons: No problems

Pros: Tout ou presque :)

Cons: Délai d'attente de la navette à l'arrivée à l'aéroport

Pros: Friendly staff

Cons: Extra charge for each tolll

Pros: Speedy and efficient

Pros: Great car, easy access, efficient pick up and drop off service.

Cons: Lack of flexibility - asked to extend hireage one week out overnite because of flight cancellation. Not available and no solutions offered (despite the fact we were within the paid hire period, though had indicated we would return early).

Pros: We recently used Simba Car Hire more than once in Australia and at both locations staff were excellent. Since our hotel for the night was close to the drop off point, they even offered to take us there rather than to the airport. It was very much appreciated the flexibility shown.

Cons: Nothing

Pros: Everyone from the shuttle driver to the reception were excellent. The car was new and clean so it made for a wonderful rental experience. It would be my go-to rental when I am in Brisbane again.

Cons: Nothing.

Pros: Smooth pickup n drop off.

Pros: Nothing

Cons: Nothing

Pros: Very friendly and helpful staff

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: Amazing service, excellent staff and very good priced

Pros: Well managed

Pros: Helpful friendly and kind people

Pros: Assuming I receive my deposit refund as advised, everything was excellent.

Pros: Quick and easy mostly

Cons: Only 2 people manning desks for pickup

Pros: Great service, easy booking process

Cons: Off site collection of vehicle

Pros: Really great service

Cons: Nothing

Cons: I was give a car that can accommodate 2 bags when I clearly booked a car that can accommodate 3 large bags. So not at all happy with the experience

Pros: Everything was great. Super friendly and helpful staff. Quick pick up with the online check in. Shuttle to airport was also appreciated

Pros: No fuss, easy & affordable

Pros: What a lovely customer service and lovely cars and all the services provided being perfect

Pros: Was a very basic model but despite not having all the bells and whistles of a higher trim it was a very reliable and spacious car.

Cons: Low trim line

Pros: Child car seats

Pros: Easy to deal with, smooth process throughout

Cons: Pick up was International in Brisbane was a bit slow

Pros: Very fast easy and affordable

Cons: Great friendly people

Pros: The service was incredible, the agents were super friendly and polite. Nothing was an issue for them! Love the positivity. The instructions for pickup were clear however the downside being that Simba does not have a booth like the other big rental car places so takes a bit longer to actually get your vehicle but that wasn’t a problem for us, the prompts to order a shuttle was too easy!

Pros: Quick, friendly and competent.

Cons: Could not have asked for a better experience.

Pros: Good customer interaction on pick up

Cons: Left behind by shuttle bus driver on returning car

Pros: Simba car hire were amazing, such a friendly team, very easy picking up and dropping off, car was excellent new condition, would definitely use simba next time!

Pros: My phone didn't connect to my emails as qe arrived in Brisbane. All information on emails. I should have printed out for instructions. We got transport to fonestic terminal. Had to ask for direction , nobody had heard of simba so we got directed to general car pick up. By then our roaming connected and we rang the office. Waited fie shuttle to arrive. Would be good for shuttle to be at airport . Even if we have to wait for more pickup would be less stressful, than what

Pros: Chapeau price. Nice and clean car .

Cons: We waited very long at the airport for the pick up

Pros: Efficiency and friendly

Cons: As above

Pros: Great service and great car. Would definitely use agin. Everyone from the rental staff and pickup / drop off van driver were great

Pros: Efficient and friendly.

Pros: The price was a lot cheaper than any other company. We had a two week car hire at half the price of any other company. The car was very new and modern. Quick pick up from the airport. Good staff and communication with no issues.

Cons: The car we rented was a seven seater but two if the seats were pull up ones in the back. It was very cramped for my teenage boys to fit. We panicked a bit at the pick up as we only just managed to fit the luggage in and that was because there was six of us. Seven adults and their luggage would never fit. It should be advertised as a 5 seater for adults and two seater for children. The two that had to sit in the back were very squished up and uncomfortable on long journeys.

Pros: I liked everything about the service provided by Simba. They were friendly and efficient. Great value for money.

Pros: Friendly and accomodating

Cons: Expensive surcharge on tolls.

Pros: Friendly and easy

Pros: Received impeccable service from simba car hire

Pros: New vehicle and happy staff. Easy to pick up and drop off.

Cons: Nothing.

Pros: Friendly front line personel

Cons: Still waiting after 20 days to receive info on expenses incurred and withhold money for a scratch in hubcup that was not part of an accident of any type. I had to fill a form for this naming an accident that never happened. Supposingly this normal wear and tear issue will cost me some money that I will request from you because I have paid full insurance with you. Still waiting for an answer.

Pros: Friendly and efficient staff making for a quick collection and drop off

Pros: What was not to like. Competitive pricing, very easy process in and out

Pros: A wallet was left in the car and a representative called me to let me know.

Cons: Nothing

Pros: Very friendly and professional staff

Pros: Staff were friendly and very chill

Cons: Only issue we had was not knowing about the gas flap how to open it an wasting so much time trying to refuel for drop off. Location of the gas station being close was great just differcult to have to pull out of the que to figure the issue out then go round the block to rejoin the que (one way system). Overall was a great hire

Pros: All staff were extremely friendly and helpful. And loved the car

Cons: Nothing really

Pros: Very helpful

Pros: Everything went completely smoothly. Great value for money and car was perfect. Instructions for shuttle pick up from the airport were spot on and easy to follow. Wouldn’t hesitate to book again, thanks 😊

Pros: Great staff, and easy process

Cons: My driver's licence was left behind. Combination of me heading off and the staff not giving it to me.

Pros: The lady was helpful and nice when we picked the car up.

Cons: They were mucking us around trying to claim bond for a small scratch which easily came off. The car had no power and very slow to take off. The audio play wasn't working

Pros: The ease of booking

Cons: Everything was great

Pros: Reasonable rates great shuttle from the airport.

Cons: Nothing they can do about the heat in Brisbane

Pros: Quick and easy

Pros: Excellent staff

Cons: Having to go to the Domestic terminal to meet the shuttle

Pros: Very friendly staff, chatty and helpful

Pros: great car was provided

Cons: very efficient and effective service

Pros: Great car clean tidy and perfect

Cons: Waiting over an hour for pickup from Brisbane international airport despite being told three times shuttle was ten minutes away.

Pros: Such nice knowledgeable team

Cons: Quick n easy

Pros: Fast and friendly service

Cons: It could have been made a bit more clear that there is a $500 bond that had to be paid at the point of picking up the car.

Pros: Rental vehicle pick up and drop off, customer service representative were absolutely polite and helpful

Cons: Take too long for bond release as it ales up to 7 days to reverse the bond, preferably taking bond in cash

Pros: We were waiting for a car to pick up over two hours at the airport

Pros: They picked me up at the airport quickly.

Pros: I liked everything about Simba care hire The ease of renting the car, the staff that work for the rental company very helpful and pleasant from the shuttle car driver to the rental staff. The car it's self, very clean and comfortable. Happy with everything. I'd rent with Simba car rental again

Cons: Nothing

Pros: Excellent service from Simba & team. I was hesitant getting the shuttle from the airport thinking it would be more inconvenient but I was wrong, it was actually easier especially if you have luggage. The shuttle team were extremely helpful loading our luggage, on arrival our driver even loaded our bags into our hire car for us. This was above and beyond my expectations. The car was immaculate.

Cons: No complaints here, I’d definitely hire again.

Pros: New car and great to drive

Pros: The car was brand new, the rental process was efficient and price was reasonable.

Cons: Off airport location so need to allow extra time to get shuttle bus to and from airport to where car is located. Also the way the $500 bond is charged but not refunded promptly after car is returned is a bit rich. I am still waiting for the refund 4 days later. Admittedly, the agreement did say it will take up to 3 weeks to refund the deposit....but why 3 weeks, they took the payment instantly, surely in this day and age the refund can be returned just as quick.

Pros: Friendly, helpful

Pros: We actually got a brand new car.

Cons: They were clear with their instructions easy to get it done and the only thing is finding petrol station close to fill up

Pros: Great staff. Awesome service and nice clean cars