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EastCoast Car Rentals at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy pick up and drop off.
Cons: Very dirty interior. Stained seat belt, stained seats, broken seat belt bracket and broken mirror
Pros: Upgrading of the car at no cost
Cons: Long waiting queues and staff blaming the PC for the slowness - staff needs more training on customer service skills
Pros: Very helpful both on arriving and departure
Cons: Quite and friendly
Pros: Efficient service at a good price
Cons: We could not get hold of the number when we tried calling. There needs to be better customer support via telephone.
Pros: Spent 90 minutes to get proper car GPS issues
Pros: When we returned the car it was efficient
Cons: The time in being picked up and to collecting our car was over an hour (including waiting for service on arrival to depot) staff not very friendly, unhappy staff. Not helped by the fact that we had issues because of booking through a 3rd party.
Pros: Great pick-up from airport and a good toilet provided.
Cons: Car was not ready on time.
Pros: Their shuttle was fabulous. Quick to pick up and drop off.
Cons: They totally ripped me off with insurance. I already purchased it through Discover (online) when I booked. Then the guy gave me 4 different options in front of me at the rental counter. It was confusing. I said but I am fully covered. He said let me have a look. So I showed him. He said that's just 3rd party. I was so annoyed because I thought I was already covered. So I had to unexpectedly pay way more. He even said I've confused you haven't I? I sent a complaint they haven't even acknowledged
Pros: Great car & service
Pros: excellent fast pick up from the airport
Pros: Quick and easy
Pros: Easy to deal with and very accomodating
Cons: The car was not the right one to start with, but was fixed. It just took some time.
Pros: The explanation was good, the desk was helpful
Cons: The voucher i paid thru discover cars was not really taken into account. The car that i booked was not even equivalent to the one i booked
Pros: good service
Cons: Not a lot
Pros: It was a really good experience on the whole.
Cons: The request was to call them after clearing customs at the airport to arrange a pickup, but after a number of calls the phone was not answered.
Pros: Friendly service
Cons: Not recognising the agreement I had with discover cars for insurance
Cons: checki in took 20 mins
Pros: Nous avons des paiements à notre retour sur notre compte sans savoir ce qu’il y’a à payer sachant que pour le retour de la voiture on nous a clairement dit « all it’s good »
Cons: La somme payé au départ pour la réservation soit 40 % du montant n’est pas déductible du prix de la location. Il n’est pas précisé que si nous voulions une assurance le prix serait plus cher, il est inscrit un prix avec assurance mais en arrivant le prix est doublé. Une surprise! Nous avions pris avec l’assurance tout de même. « All Its good » quand le Check up a été fait mais un paiement sur notre compte bancaire est en court. Alors que nous avions aussi l’assurance.
Pros: Service was efficient and staff helpful.
Cons: No complaints whatsoever.
Pros: Very friendly and easy to deal with.
Cons: Had to wait quite a while when we picked up the car, but that’s ok staff were lovely.
Pros: Very easy, good service with shuttle, good value
Cons: We printed our the voucher for renting the car (including additional full insurence, second driver, baby seat ) , when we showed the voucher, the staff there didn’t care about the items on the voucher at all. They only knew that we had booked the car and the date, didn't even give us the additional drivers and baby seats that we've already paid for, he gave us after we reminded him .
Pros: The guy at the desk was very nice and helpful
Cons: I didn’t get the car I ordered
Pros: Quik pick up transfer from airport
Cons: All Good!
Pros: The staff were amazing.
Pros: They have stolen my deposit and didn’t provide the service
Pros: Helpful instructions provided by shuttle driver
Cons: Confusing instructions to find shuttle pickup area Agent tried to add insurance coverage already included in booking made on line Pickup Shuttle driver didn’t assist with loading luggage
Pros: The car is clean
Cons: When I pickup the car, the person who entertain me, which is the one who seat on the center, is not really friendly and poor customer service. Looks like he doesn't like his job.
Cons: We had a small scuff from a curb on left front bumper, waiting to see how insurance is handled with Discover, I bought the top coverage package.
Pros: Quick the pick up and drop off
Cons: No replacement to get a car with a bigger boot for the family and luggage.
Pros: Hard to say, nothing stood out
Cons: Getting email about toll fees and extra charges to process them is quite undignifying. Especially when these emails are entitled East Coast Car Rentals Toll/Infringement Notices. The infringement notices should be a separate thing, no one in the world likes the small panic attack hoping that they did not catch a fine. And all it is, is a Toll fee. Then at an extra cost just because the "process" them to you. Additionally, when I booked one type of car, get provided another, then when I raise th
Pros: Ease of booking from overseas
Cons: The road noise in the car was very loud.
Pros: Car was good, apart from being smaller and not what we booked.
Cons: Didn’t get the car we booked, ended up with a smaller car, shuttle took way too long to pick us up, then stopped at domestic terminal on way to car. Would have been an hour to get car. Would also be good if car seats were already installed.
Pros: The worst car hire company I have EVER used!!!
Cons: Absolutely nothing !! Will never use again
Pros: Value for money and easy access and drop off
Pros: Good clean car, staff lovely.
Cons: The insurance policy was expensive and no real option to not take it as the other option was to hold $1000 from my account until I dropped it off. I didn’t have this so had to take the more premium insurance. Felt a bit like bribing.
Pros: efficient, clear, fair
Cons: To much confusion over Damage Cover. I thought I was covered, then I was told I was only covered through Discovery Cars as I booked through them.
Pros: Very friendly staff and very responsive
Cons: Little too long a wait to return car, otherwise great experience
Pros: Thanks to them and not discovery I had a good time - I will always just go directly with them
Pros: Processing at car pick up was quite slow, could of been around 20 minutes to complete the paper work and get the key. Maybe they were being trained.? I am not sure Friendly enough Car drop off was very efficient Clever instructions to book and find shuttle pick up at airport using the web site and photos with arrows. Much better than just describing in word Shuttle drivers were friendly
Cons: Pick up processing time as above
Pros: received an amazing service from staff. it seems to be inconvenient to return your car early in the morning and pay extra for parking at next door.
Cons: Pleasant service when we picked the car up but the opposite when we dropped it off. We got asked for the keys, no hello and then told to go stand over at the airport bus. We had to load our bags into the bus and unload them at the airport. The car was not fully fuelled (6/8) but I did raise this immediately.
Pros: open discussion with staff.
Cons: I didn't get SMS code to get picked up.So I had to book uber.
Pros: Shawn was very helpful and the car had sat nav
Cons: The shuttle driver
Pros: Friendly service, pickup well organised if you know how the operate. The instructions were easy to follow.
Cons: Early drop offs went through an adjacent company who charged you at drop off. I now have to email east coast for reimbursement.
Pros: Friendly staff.
Cons: The system they have of emailing photos of existing damage is hard to locate on the rented vehicle by trying to down load these photos to a mobile phone and and they gave no help of locating so you can't find if they have missed any existing damage so you maybe liable for any existing damage. Ended up just hoping all existing damage was on the photos otherwise I would have spent ages trying to locate the damages. not a good system. They need to be able to locate and pinpoint the photos.
Pros: Great car and guy picking up/dropping off from airport great
Cons: Over priced
Pros: Very professional - Car was clean & photographs taken for exterior prior to leaving depot.
Cons: A little difficult to locate pick up point at the airport. However, we did receive good guidance from a very helpful lady when we rang EastCoast.
Pros: Rental price was attractivr
Cons: Totally unresponsive to my queries.
Pros: Efficent when office opened for face to face
Cons: Cant return car at 7am . Must pay extra and leave key at next door carpark.
Pros: location as to talk to and sort things
Cons: All the services
Pros: Provide false information. I was dropping a car early morning and at that time they told me that our service is close so you need to drop in Brisbane airport or Andrew car service and pay the initial amount and then we will refund you the amount. After that when I ask for a refund no-one replies to me and no response was provided. Very very bad response n services.
Cons: Provide false information. I was dropping a car early morning and at that time they told me that our service is close so you need to drop in Brisbane airport or Andrew car service and pay the initial amount and then we will refund you the amount. After that when I ask for a refund no-one replies to me and no response was provided. Very very bad response n services.
Cons: comms to find the desk were tedious and overcharges unnecessary
Pros: Everyone knew their role and stepped in where needed.
Cons: Nothing. Everything was brilliant
Pros: Very efficient staff, very good car, very clean
Pros: Very helpful staff
Pros: Freindly staff, Quick pickup and drop off
Cons: The car seats were dirty with stains on them
Pros: The Turnaround time
Cons: Absolutely loved everything
Pros: The staff were very friendly
Cons: Easy process
Pros: Price, quality, convenience, everything!
Cons: There is about 1-hour window of 'grace' around the pickup time, after which your car can be let to another party & you'll lose your booking - according to the T&C's, or so I was told when I finally managed to find someone to speak to. On the bright side, after speaking to a person, who spoke to someone else, they confirmed that they would hold our car for the extra two hours we needed. Less shiny was the $80 Uber bill for my wife to race out of work to collect the car for fear of losing it.
Pros: Everything was easy
Pros: Very competitive price
Cons: Need to ring for shuttle service and the walk to the bus station to be picked up.
Pros: Quick and easy.
Cons: I booked insurance online and they said they had no idea what I had booked but offered insurance which I thought was instead of what was offered, turns out I paid for 2 insurance Premiums, so I wasn’t very impressed with their lack of knowing what I had already paid for.
Pros: Very easy return of the car.
Cons: The staff upon collection of the car. Rude would be a good word.
Pros: Very helpful and supportive company. They went out of their way to help me out and were very responsive.
Pros: Good and cheap
Cons: Drop off communication
Pros: Friendly and efficient
Pros: Fast, efficient and friendly service
Cons: Hidden charges regarding insurance
Pros: Provided an excellent service at a very reasonable price.
Pros: Staff were very friendly Nd understanding
Cons: That when you have paid the insurance with discover they kinda make you feel that you have to buy there insurance as well Nd loud Nd clear they tell you that if anything happens we have to pay 4,400 straight away then chase discover to get it back .
Pros: Free filtered water in the foyer.
Cons: Car comparison to booking way off, had to get wet in pissing rain loading our luggage into the courtesy van ourselves while the driver nicked off somewhere (he could have parked undercover there was plenty of room), and car smelled weird, like sweat with a hint of cigarette.
Cons: I still haven’t received my $1000 deposit and it’s 5 days after I dropped the car off.
Pros: Friendly helpful Staff
Cons: I booked and paid for Mtsubishi Lancer or similiar and got delivered a Hyundai Accent. Other than having 4 wheels I would not classify these as similiar cars. Very dissappointed in the car!!
Pros: To be honest, nothing.
Cons: Old scratched up car, dodgy and very poor service, no confidence in hire at all.
Pros: They were extremely professional and helpful. On time airport pick up and drop and zero hassles in picking up and dropping the car off.
Pros: It was easy to organise and the cost was good.
Cons: I didn’t like that they try to add extra insurance even after you have paid for it before. I felt pressured and wasn’t impressed.
Pros: EastCoast are great. This is first time I’ve used them in Brisbane but I often use them in Sydney at Kings Cross. Lovely people, efficient and very good price
Pros: The price was very reasonable and the car was good condition.
Cons: The young lady at the counter was rude. Even though I purchased the full coverage she told me I was cheated by the company I booked online and then tried to sell me another cover. She scared me of an accident even before I even got the car!!! Not the best was to welcome someone to the country.
Pros: I didn't want the excess as it was covered by my travel insurance. I only had a debit card to pay the bond which didn't work and the customer service person wasn't very friendly and welcoming.
Cons: But I would warn them about the $22 charge you get if you drop the vehicle off at Andrews Parking. Something the Rental Desk Operative omitted even when we discussed the early drop off.
Pros: The shuttle bus drivers were great, friendly and very professional
Cons: Car stereo did not work. Check in staff member was rude.
Pros: Staff are very attentive and helpful
Cons: Baby car seat that we rent are a bit old
Pros: Friendly service and pleasant staff. Relatively east to get to pick up
Cons: Car was a little rough as regards paint work although drove well
Pros: Arrived slightly earlier than booked and your agent was able to arrange a suitable vehicle quickly to get our journey underway.
Pros: Friendly, helpful and professional
Cons: Nothing at all
Pros: Quick, kids friendly
Pros: Arrived at airport late evening, clear instructions sent via SMS regarding phone number to call for courtesy bus to pick up and transfer to office, where hire car was ready and off we went. No waiting time at all. Friendly driver and office staff. Very professional.
Pros: Quick turn around and good price
Pros: Good shuttle service and professional staff
Cons: The car had a lot of scratches and blemishes on the outside that had to be careful noted to avoid problems when returning it
Pros: price and car quality
Cons: no counter at airport
Pros: Fast & efficiency. Good value for my money
Cons: Slightly overcharged me. Final amount to pay @ pickup 112.86. but charged 122.27 but I am happy of their services
Pros: Well priced and friendly staff
Cons: The wait at the airport for the bus pickup
Pros: Easy and fast
Pros: hassle free
Cons: call centre agent
Pros: Friendly staff. Easy to book. No long wait times. Good value
Cons: The only thing that I wasn't impressed with is that when they gave me the rental car, part of the front bumper was coming off.