Alpha car hire at Brisbane Airport

Pros: Polite, questions answered

Pros: Friendly team

Cons: The car was similar type and lock door buttons wasn’t working

Cons: The battery died and I had to call RACQ

Pros: The location of the return depot & the transfer back to the airport the drive was a good person

Cons: The wait times especially for the transfer from airport to the depot

Pros: Everything had been checked in on line and pick up was smooth, including courtesy pick up from airport

Cons: All good

Cons: Called the staff to arrange shuttle bus to pick us up from the airport, waited for one hour, they never came! My family ended up hired another car 5x more expensive at the airport. Tried to call them on subsequent days, they never definitively said they would do a refund! Stay away from alpha car hire!

Pros: The shuttle service was very fast and handy.

Cons: I called to extend my hire car. The phone rang out twice, then the person who answered told me they were completely booked out. When I told her the website was still showing available cars she transferred me to the Brisbane office which I got hung up on again. When I finally got someone they tried to charge me twice the price listed on the website. The car wasn't that great either. It kept telling me the front tyre was flat even though I filled it and the fan belt was making some terrible noises

Pros: Alpha was great to work with. Discover Card was not easy to work with.

Pros: Quick drop off and helpful staff.

Cons: The first car offered had the courtesy light hanging down below the rear view mirror and would not reattach. The car was changed for another but, after leaving the depot, I discovered the boot wouldn’t open. Extremely inconvenient!

Pros: Alpha car hire has never let us down over the years . Very fair place

Cons: Nothing

Pros: Efficient and helpful

Cons: Blue tooth didn't work and no info book in the car. Had to keep trying different things to see how everything worked

Pros: Très bon

Cons: Rien

Pros: Courteous and professional

Pros: The pricing is unmatched

Cons: Would like wireless bluetooth in the car, and power steering was a bit tough

Pros: Nothing

Cons: The worst experience I have ever had with car hire!!! The service was exceptionally poor. After a longer than average wait for airport shuttle and enduring multiple stops before finally arriving at their office I received another 10min wait before being served. The MG3 I was provided with was dirty both inside and out. Exterior condition was terrible with multiple small marks and hail damage!

Cons: An old car with very high mileage, and they pressure you to pay for extra insurance without a clear explanation.

Pros: Our guy was decent, but the company policies were not.

Cons: I had to pay an extra 1000$ compared to the price on discovercars. The cars had several dents and rust stains. Seatbelt did not work on our first car.

Pros: Everything was as advertised. Straight forward car rental service.

Cons: Had to pay an admin fee for tolls and parking.

Cons: Great service from booking, collection, standard of vehicle, drop off, shuttles and staff warmth.

Pros: Really easy to deal with, and really happy with the service of Alpha car hire from pickup to drop off. Something that isn’t mentioned at when booking the car i added the full cover insurance which is a third party insurance so you are still required by Aplha car hire to pay the excess fee if there is any insurance claim, which the third party insurance does reimburse, this isn’t mentioned clearly when adding it to your hire when making the booking. Over all happy with the hire & would use agai.

Pros: Good car with low price

Cons: Their business closes at 8:45pm, no late hours service. So guests cannot pickup car if they land from 8:30pm onward

Pros: Straight forward and very helpful

Pros: None they are scammers

Cons: None, rip off agent

Pros: Friendly

Cons: Long delay for shuttle, car had existing damage but no details of this provided at pick up

Pros: The car hire fees were not transparent. And alpha does not accept discover cars insurance. It cost a lot more than advertised

Pros: terrible experience!

Cons: pick up wait 50 minutes, get the car wait almost 2 hours, double charge for insurance! Rent Hyuidai car but give me MG!

Cons: All of the above

Pros: Shuttle offered although I didn’t need as has family to transfer me

Pros: The reception area was large and clean. Staff friendly.

Cons: We would prefer the staff to walk round the car with us before driving away. Instead they sent us photos of the exterior which turned out to be of a different car.

Pros: The ladies that were there when we picked up the car were so good and helpful,

Cons: Nothing all was great

Pros: ewcerything went vary well and had no problems

Pros: Friendly, optimistic with clear instructions

Cons: Waiting time

Pros: Good pickup and check in.

Cons: Drop off and wait for shuttle took about 45 minutes.

Pros: The car condition and its easy to pick up and drop off the car

Cons: Nothing

Cons: First car had a flat battery. Next was good

Cons: The surprise charges which are not inline with what discovery cars had

Pros: Friendly, helpful staff.

Pros: Quick in and out

Cons: $1000 dollar bond and potential $5000 dollar excess should be criminal. More than double the cost to reduce that. Thankfully I didn’t need it but will never use alpha car hire again. The car was not properly cleaned and the wiper blades were completely finished.

Pros: Pickup and drop off, staff very friendly and helpful.

Pros: The car was all ready to go and the client booking me in at pick up was informative and courteous.

Cons: The brakes on the car seemed like they weee on the way out. Had to be a bit more cautious when driving.

Pros: Alpha was amazing. Lovely staff, quick shuttle and best of all the people mover was late model, very spacious and so reasonably priced!

Cons: The vehicle needs a little step to help people get in as step up too high. Had to literally hoist my mum in by pushing her up with bottom!

Pros: The agent we dealt with on returning the car was amazing.

Cons: Telephone assistance and the feeling of being tricked into something - I will not use Alpha ever again.

Pros: Headlights for night driving were set way too low

Pros: not much

Cons: staff were rude and customer service was appaling.

Pros: Friendly efficient and professional service from all of the staff we dealt with.

Pros: Totally disappointed

Pros: Friendly helpful staff made it easy & enjoyable

Pros: good staff

Cons: the company needs to get rid of there 3rd party discovery. com we thought we were getting total cover with them for zero excess only to find out its not what is stated

Pros: It was easy...mostly.

Cons: Calling when we arrived took ages. Got hung up on after waiting on hold for. 10 minutes. Took an hour to get picked up and arrive at the depot.

Pros: Not helpful staff

Cons: Not enough staff to provide accurate service . Pick up drop long waiting

Pros: Treated very well

Cons: NA

Pros: Price was cheapest but not by much

Cons: Location not at the airport and hard to find. Car was very basic.

Cons: The car didn’t have power, struggle when going up hill. I really had to put my foot down. Same the brakes. Really had to put alot of pressure on it

Pros: Great car. Good condition. Good service.

Cons: Having to pay $3 for every toll transaction.

Pros: Efficiency

Cons: Na all good

Pros: It's located away from the airport, however the shuttles are quick and you pay for what you get. Good pricing, good service. If you want to pick up the car from the airport, pay the extra money!!

Pros: Shuttle from airport was great. Check in was easy and efficient.

Cons: The shuttle TO the airport from the car drop off was very late. They said it’s every 15 minutes but we waited 50 minutes. Some clients were very stressed. I lucky left extra time and I’m lucky I did because the return shuttle wasn’t great

Pros: Good car

Cons: terrible Airport pick up

Pros: Really easy & friendly service

Cons: Nothing - great experience!

Cons: Misleading wanted $4500 bond, requested deposit back didn't receive wouldn't recommend

Pros: nice car

Cons: time on phone 36 minites to a agent answered

Pros: Super easy and affordable. Friendly and helpful staff. Would def use again

Pros: Pickup experience was extremely great, unfortunately dropoff for car and drop off to airport was terrible

Cons: Pickup experience was extremely great, unfortunately dropoff for car and drop off to airport was terrible

Pros: Staff were knowledgeable and car was brand new and fuel efficient.

Cons: I booked my insurance third party without realising and had to pay alpha to avoid huge financial inconvenience in the event of an accident. That was my fault, lesson learned.

Pros: Alpha car rental is only seeking overseas customers whom charge them a hell of alot less then there own community so crazy Clarke's was able to assist me walked in was treated amazing from staff and was impressed with there efficiency and remarkable customer care 10 out of 10 to crazy Clarke's

Cons: That even though paying insurance they wanted to hold a bond of 2500 also because I was a local renter whom had rented of them few months earlier and returned vehicle in impeccable condition that was told they have more chance of someone local stealing the vehicle then a visitor from overseas bad business and obviously they don't do the proper id and paperwork .

Pros: It is easy to get ahold of a representative on the phone.

Cons: I have yet to receive my final invoice. It has been over 72 hours.

Pros: Great service, quick drop off to airport and the car was very clean

Cons: High admin fee added for toll charges

Cons: They have disregarded my concerns after numerous emails and calls to resolve the overcharge issue.

Pros: The shuttle bus drivers were so friendly and engaging

Cons: Not a complaint but it would be great if the cars came with a navigation device

Pros: Convenient. Efficient. Friendly.

Cons: Hassle free and efficient.

Pros: Give me a car that was defective and on top of that we had problems and they denying the problems and I end up getting a blowout with the car and I had to wait half a day for the towing and then to fix the tire and I wasted my time but this car end up costing much more expensive than if I would rent from another Car rental company like one of the majors

Pros: Quick airport transfer

Cons: Nothing...all good

Pros: Car is very clean

Pros: Good price. Good car.

Cons: The wait for a shuttle to get us back to the airport for our flight was quite a bit longer than expected. Otherwise, the shuttle driver and everything else was great.

Cons: The person serving us was still in training, but no one to supervise him, he didn’t very knowing what he is doing, by the end it took almost one hour for us to pick up the car, but we have entered all our details online before we went there. This should only take 5 mins, by the the we were late to our trip to Gold Coast.

Pros: Did not hire the car so dunno

Cons: They weren't able to help amend the rate that discovery cars had agreed on.

Pros: Informative

Cons: Fast

Pros: Good service

Cons: Good

Pros: Not clear, no communication

Pros: Easy hassel free

Cons: The wait time for deposit return

Pros: it all went through stressfree

Cons: nothing

Pros: Dropping off my rental was quick & easy

Cons: Taking so long to release my bond

Pros: If we excluding the delay of the shuttle to pick us up from the airport everything else was easy and it take no time. I was able to fill all of my driving details upfront so there was no delay at the desk

Cons: Only the smal delay of pick-up from the airport

Pros: quick and easy from pick up at airport to drop off

Pros: Fast check-in/out, once I was at the correct 'Alpha' location.

Cons: Unclear instructions as above. I heard several stories of other people catching the incorrect shuttle while waiting for the correct 'purple' shuttle.

Pros: Practical

Cons: Pick up was poor , had to ask various questions no practical detail given

Pros: Price very competitive