Europcar at Brisbane Airport

Pros: Car as described

Cons: Apalling check in procedures... we were around 2 hours in a line and timed each group as they checked in with on average 25 minutes per group... we had already provided information they were taking and I would suggest an online upload of licenses etc would help speed the process up.

Pros: good counter service

Cons: too long to sign out car

Pros: How easy and quick it was

Cons: On pickup, car only had 3/4 tank of petrol. Sat-Nav should be complimentary, not an extra add on charge

Pros: Just the car.

Cons: Agent trying to sell me double insurance and making me feel like I need more or else il lose $5500 incase of a accident. Feels scammy, don't see why I need to pay all up $500 for insurance. Bunch of vultures

Pros: Comfortable vehicle and got a slight upgrade on the vehicle that I booked.

Cons: The vehicle leaked oil all over my driveway. When I told the agent when returning the vehicle they didn’t seem to care too much.

Pros: fast efficient and trouble free

Cons: all was good, collection area very small to be able to load luggage in to car without moving car out of park

Pros: The lady at brisbane airport was amazing and extremely helpful, patient and friendly.

Cons: Nothing

Cons: We booked the car for 11am pick-up and drove out at 12.30pm.

Pros: They were at the airport & friendly and efficient

Cons: Because I booked with a third party “Discover” they said they couldn’t see that I had paid for full car cover insurance. I had to show them on my phone via the email invoice

Pros: Good drop off.

Cons: Had to wait 45 minutes to pickup our car. Inside was clean but outside wasn't.

Cons: Pickup from airport was horrendous. No manned desk had to trek some distance to pickup car long walk for my mother who had heart problems and breathing problems was not ideal and spoilt the remainder of our family holiday she fell quite ill as a result of the long distance walk. Arrived to a pop up office printer outside on pavement paperwork had to be done manually in the cold would not recommend.

Pros: Wuick and efficient

Cons: Nothing

Pros: Very friendly customer service

Pros: disponiblité a l'aéroport etat général de la voiture

Cons: de ne pas avoir payé le prix indiqué sur la réservation d'avoir augmenter la game du véhicule ayant occasionné 180 dollar de plus de ne pas avoir retrouver en réduction sur la facture l'acompte versé 85,72€

Pros: When we got to the desk at the intl terminal there was a sign that the desk was closed and to collect the car from domestic terminal. Not easy when you arrive at night with 5 people and lots of luggage. Also is why we chose to go with europcar as it was supposed to be easy airport pick up.It took ages for someone to finally turn up.

Cons: You quote a price from brisbane intl Airport and Europecar added on 28% of the hire value as a storage charge for collecting at the airport. This was not explained at all so had to pay an additional $160 AUD. This is disgraceful and misleading. Also see above

Pros: The desk person was really friendly and the car was great!

Cons: Wifi in the office would’ve been helpful

Pros: Europcar service was excellent.

Cons: Your, Discovercars, service was disgusting!

Pros: Friendly, personal service

Cons: Nothing really

Pros: It was easy, simple and hassle free

Pros: Nice people

Cons: Took too long to sign all the forms etc etc

Pros: Friendly helpful staff

Pros: It was quick and efficient

Cons: Absolutely no explanation of some of the workings of the car, just handed me the keys and told me where to find it. Lucky my own car has keyless ignition or I wouldn not have known how to start it even.

Pros: The car itself was perfect, spotless clean and in excellent condition. Drop off was very easy as well.

Cons: The car rental desk is in domestic terminal which is a treck to/from the international terminal, that can't be helped but it should be more explicit in the information as its advertised as "right in the terminal" which only applies to domestic. Time spent to get the car was far too long, only 1 rep working and they were very methodical but very slow.

Pros: Zoals gezegd, men bleef tot na sluitingstijd wachten ivm vertraging van mijn vliegtuig. Een gratis upgraden van de auto. Auto inleveren ging heel soepel.

Cons: Ik was niet op de hoogte dat de auto in Sydney op een andere locatie moest worden ingeleverd. Dat heeft wel een eind rijden en belletjes gekost voordat ik t gevonden had

Pros: Overall efficient.

Cons: The internal component of the care was not clean, there was a 3/4 empty bottle of water that rolled out from under the passenger seat as I accelerated out of the complex. The woman at the counter serving me on arrival had to be directed to serve me verses dealing with an email/online correspondance. I was the only customer in the business at the time and waited over 5 minutes to be addressed.

Pros: Excellent service all round.

Pros: It’s so good and it’s easy renting the car there and people are nice

Pros: - Drop off was really fast and easy

Cons: - Arrived at the International Terminal late at night. Desk had a note to catch the transfer bus to the Domestic Terminal Carpark to pickup the car. With luggage and little kids in tow this was definitely an inconvenience. - Was told tolls would be charged to our card at the end of our car hire, however the tolls were charged at random times during our car hire and also we were not notified that $3.30 would be charged on top of the toll total, each day we went through a toll. - Car alignment

Pros: Zero

Cons: Bad i feel like racism from euro car staff i think im asian and she thought we can not speaking english and even didn't say hello to us and very rude and aggressive and car is not clean also engine warning sign after 1hour drive from euro car office

Pros: Nice car

Cons: Car not ready on pick up - 1 hour wait

Pros: Good service, receipt sent via email was great and helpful.

Cons: I contacted about pre existing damage, and was informed 'it might not be averted as pre-existing', so didn't see point in taking video/photos on departure!

Pros: Friendly staff

Cons: Rates not the lowest

Cons: No introduction to anything on the car.

Pros: prompt, friendly

Cons: cost

Pros: Efficient, friendly service

Cons: Didn't have a car ready , had to get one from elsewhere, which delayed departure.

Pros: Didn't get to use

Cons: Didn't get to use

Pros: Friendly

Cons: Car was supposed to be sanitized, but there was rubbish in the glove box and mostly clean but some speckles of something on the car floor so possibly not thoroughly cleaned

Pros: friendly staff

Pros: tried to offer a cheap upgrade. service desk open at midnight. patient while we researched our travel insurance

Pros: Everything good

Cons: Only problem was car drop off in Brisbane at the Sofitel. No signs made it a bit difficult, otherwise very good and their rep there was excellent.

Pros: efficient- and emailed docs

Cons: No indication of fuel type on the car

Pros: Easy drop off

Cons: Didn’t get what I wanted, was informed upon pick up of my supposed upgrade. Car was dirty on door trims inside. Didn’t feel comfortable driving it, wasn’t what I ordered.